Ask for Austin. He is very knowledgeable and real easy to work with. This is a corporate store.

Got good deals going on right now, cant beat them!

I dont think that you would like to know

This service only works in parts if town. Over by the comic center, I get 3 bars, where I live, just 2. Im still in west plains, idk how this is possible. I have to rely on my wifi more than the service of this company, well, because it doesnt work in parts of town. Youd think that if I lived in the sa.e town of the service provided that Id get my full service of 5 bars. This is a joke, it gets paid every month, only to not work on another part of town.

My apps would not open. They fixed the issue almost instantly. Very impressed. Janice I think was her name was very professional and knowledgeable when I walked in and started to explain the issue.

I cant really give it a star or a rating so Im going to give it three for a neutral rating. I read they have new managers now which is great to the point where I may go back to them. It was their last manager and entire crew and their lets just say amazing customer service that got me to wash my hands and walk away from a phone company I used for almost 13 years. I proudly went to a carrier (cricket) where the service sucks in my area and they charged me more to pay in store than online. So I may give us cellular another look and just go check out their new management and hopefully much improved and better customer service. Ill come back and rerate when I do.

Horrible customer service. Also throttle your data speed if u pay for unlimited. Horrible cell phone reception even in the middle of town. 0/10 would not recommend.

I had been to Us cellular in West Plains a couple times prior to yesterday with my phone shutting off and the phone was cutting out when I was talking to someone. Yesterday I talked to one of the women and she knew exactly what the problem was and showed me in settings where the problem was and showed me what to do.

I recently got a new debit card, so went in to provide the new number for billing. I was told they couldnt do this in store, I had to dial a help line.I called the number, asked to speak to an associate instead of dealing with an automated phone tree. I was told there would be an additional fee for speaking to a real person.I will be changing cellular companies this week.

There wasnt any hours posted on the building and the website said it would be open at 12 today. Usually good place though.

Great service, friendly associates

Had a problem with my phone. Went in with mask got it fixed and out in 5 minutes. Appreciate that

Nice peopleGreat staffEasy to talk to, they explain everything

Found out the service is going to be different

Very polite employees and clean store

Nice people but not worried about customer service made us wait 40 minutes got up there knowing what device we wanted and then got everything set up and they didnt have the device that we were there to get

Kaitlyn gets a 5 star. She was amazing and has the best customer service. She knew everything she was doing & I was so impressed with how much she knew about every little thing. I will always go in on her schedule when I need help.

This place only help people if the purchas a fancy phone. NO help for the older generation. I will be looking for a different carrier

Im NOT phone smart..so they told me WHAT I needed to do...and it WAS THAT easy! BOTH gentlemen were VERY nice!

Consistently deleting my online account.Just last month they suspended my account right after I paid in store. This was because they had undercharged me a penny in store.Constantly adding $9 of insurance to my bill even though I have requested not to have it.The only help I get in store is advice to call the hotline. They have refused to help me with my account on several occasions.So, over the course of several years, Id say go with a different company than US Cellular.

I have been with US cellular for about twenty years and always great service...until the last few months...I have bee

The employees are always friendly and knowledgable. They always have the answers to my questions, and can help you figure out those electronics when you dont know how to work them. There signal is amazing and fast. I have signal in almost all rural areas through the ozarks. I would recommend U.S. cellular over any other carrier.

Very helpful and friendly customer service.

Everyone was super nice and polite. Clean neat and organized. Even though I went down just to see what deals they had. It was a enjoyable experience.

I was frustrated when I entered the store, Amethyst and Forest were very helpful and made it so I could complete my claim on one of my kids phone

Worst service ever. Very high bill no customer service. Cant wait to cancel my contract

Decided to have my phone deactivated due and I was going to have it shut off after the pay cycle but I was told I would get a partial refund since I paid for the full month already if I deactivated it then. No refund at all. Just lies

Friendly service. Listened to our needs and then assisted. Was not pushy, allowed us to make our decision.

Great place, awesome customer service! Love working with them on all our needs.

This place is amazing. Great customer service and knowledgeable staff.

So me and my friend just went there for customer appreciation day...And it wasnt anything like they said it would be...Totally disappointed ☹☹☹

Very very friendly employees working there very very helpful employees working there help me set up things I didnt know how to work help me find what I needed so wonderful little store cheapest Walmart for your accessories

Friendly staff and a clean, easy to navigate store. Be prepared to wait a while though

Super great staff. These guys know their stuff and that Brett Johnson is a wealth of phone knowledge!

Lauren went above and beyond to help me and she was just awesome. Thank You Lauren.

Love this store and all the friendly people when i walk in......

Friendly people

Ok but sloooow and if your old we and not experienced with cellphones you need to take a person with you who is experienced because they did not help and explain it well to my friend I was with her and a good thing to do she had help.

Fast, friendly, efficient service

Best customer service I have ever gotten from a cekk phone company. Thank you Trevor for you speedy solution to my problem

Staff is friendly and helpful and their phone service is great

They are the best and very very helpful two senior citizens

Great restaurant! Great food !Great service!

Hate this place, very dissatisfied with the service I received.

Fast service, nice people and very helpful

Very helpful, but very slow

Acted like they didnt want too help poor service

Exceptional service

Sales manager is amazing.

Great service as always, T.

Very friendly and informative.

James was very professional and helpful,

Always helpful

Very Helpful!!

Very helpful

Got in and out