Great place to get in and out. Handled in no time at all. Got my account switched over and walked out with a nice phone. Rashad was a big help especially with my issues getting into my account. Great and fast help.

That store in west sac has some real outstanding employees. Seriously they blow my mind they are so.proffesional and friend I give them a 5 star rating

Fast & friendly service, the parking is close & near lots of places to eat too.

I feel the sales associate could have been a little nicer he made me fill less than. Definately will not go back!!

Nic was so knowledgeable and helpful. Very patient and kind. I recommend him. 5 stars.

Received excellent help from Aivy and Olivia! Thank you both for getting me the hell away from AT&T. Really appreciate the work you put in.

Great. AK (Manager) is very helpful. Even though my issue is not resolved due to some technical error but i put five stars for AKs.

Great service, TJ is a great representative there. Cool cat

Frida H. was awesome! She took as much time as I needed. She validated my frustration and provided me with exceptional customer service.Thanks Frida, you were great

Quick in and out. Great Kids working there. Fixed my issue. At first it was going to cost $25. At the end, it was on the house. They went above an beyond. Well deserved review. ☺ 👍 🙌

Very nice employees. Store was very clean.

6 people in at time only. Will need to wait outside. Kind enough to let us in 15 minutes early.

Product knowledge and service contract knowledge is essential to any business. I would suggest training before the employee gets to the store rather than on the job training so much that it does a disservice to the customer. I have been a T-Mobile customer for over 17 years and have never had as many problems as I had on this visit since doing business with T-Mobile. Long story short I believe I spent almost 3 hours at this store and spent well over the amount that I was originally told I was going to be spending to make changes on my account. This visit was a huge disappointment and I blame T-Mobile more than the employee since its T-Mobiles responsibility to make sure that they have their employees knowledge base up to speed.

We have been a long time T-Mobile customer of over 17 years, the one disclaimer I have is their tech/customer support service is 1-2 star tops. But Nicholas has been helping my family out since he has been with T-Mobile. He knows his stuff and helps us out every time, his customer service is excellent.

This Tmobile is by far the best! I drive way out of my way to specifically come to this location. Their amazing customer service is well worth the drive.

One of the good Tmobile stores around here. Customer service is great and employees are very help and knowledgeable. If you have issue they are happy to help or resolve your phone or service with the Help Center.

I went into this store for the first time last night, I just wanting to buy a micro SIM for my new phone and take it home and activate it online. Well Katie was there to help me and talked me into activating my phone right then and there. I thought, fine, at least this way I shouldnt have any problems. Well she was really friendly, and super helpful. She totally hooked me up. I appreciate her great customer service skills and am honestly glad she suggested activating in store, because everything went smoothly.

Called to confirm availability of a phone and immediately left work to come to stor, only to have unavailability confirmed

It was good. Nicolas was very helpful. Good member 2 have on the team.

I absolutely love this store!! Management is great and staff is super knowledgeable!! Olivia has been helping me for years and always goes the extra mile. Best store in town for sure!!

Good service, excellent selection in stock.Staff is extremely knowledgeable and will explain every detail clearly.If the store is very busy from the weekend crowd, check out their sister store over by Target in South Port!

If you didnt merge with Sprint, I would still.continue my service with T-Mobile. Customer service was quick and efficient even though they had a long line. I was therr to deactivate my phone. Sorry! Sprint!

I have never been a T-Mobile member. I absolutely love T-Mobile, they about the customer not about making money.

Very clean and nice staff!!!

Yana have been always helpful and friendly. She always solves if I have any problem with my service or payments.

I will never use this service again! Was put to collections and not given time to resolve my situation before attempting to ruin my credit. Im officially done!Peace..... OUT!!!!!!!!!!

Do people here do not listen to what you actually are requesting. The reception here is zero. I have come in to T-Mobile on multiple occasions after speaking to somebody on the phone for very long time period when I got into the store I explained what I needed for the third time which was to use my insurance and get a new phone. They prompted me to do work on their computer for them in order to get myself a new phone. I do not work for T-Mobile nor do I wish to work for T-Mobile. I am coming close to an end and frankly and very fed up with this company. I spend over $5,000 a year for T-Mobile and do not feel that I am getting what I paid for.

Excellent customer service.The staff are really knowagelable on the phones they sale.Id give them a 6th star if it would let me

Let me start by saying, I always loved tmobile and their service and still do. Today Karyn, the manager had taking care of some issue I had that no one else could help me. Thx Karyn for your professional customer service. Love it. A +. And her employee Lilly. Thank you both.

Th the customer reap was out standing And very knowledgeable. Thank you.

Worst customer service by Nic. Unfriendly and uninformative. Like pulling teeth for info. Makes me want to change my service to a different provider.

The folks at The Mobile are incredible and take the time to do everything they can

I went to this place and bought G6. They told me free screen protection, free case and Bluetooth. After all this they are now stating that I have to pay in monthly fees. They should have disclosure this before. I know there are more like me in the same boat. This place is a big rip-off.

Worst store I have ever visited in my life. Not at all concerned about the costumers. Half knowledge people messed up my order and wasted a lot of time. Till now I have to waste 7 hours with customer care and visited 3 times for the same order.

Very knowledgeable, curious and helpful

Outstanding service from nicholas

They suck dont waist your time I went because I couldnt make call or send txt and all they did was change my sim card and said problem sloved and the phone still the same

Over acting to sale,after saling services are miserable,and rude arguings

Went to this T-Mobile store to try and triad my Samsung Galaxy S II for the Galaxy S 4. And they said I couldnt trade it in because I was on a pre paid plan. The T-Mobile store where I live in Gardens,CA. They said I can and they were very help full. This store really sucks big time DO NOT GO TO THIS STORE. NOT VERY HELP FULL AT ALL.

Love this store!! Im not the most knowledgeable in phones, but they always take their time to help me :) Highly recommend!

Horrible service. Wanted to try out the new no contract plan, and service was slow,didnt have the device that i wanted, so they sloppily and quickly without explaining details put a plan together,the black guy ( without a name tag.. hmm i wonder why no name tag) didnt know what to do or which papers were forus and for Tmobile. So i went to downtown to get the 2nd device i wanted. In downtown Al is a cool guy who eventhought to update the iphone 5 that we got from THIS store so it would support the 4g LTE for Tmobile)When returning the devices (the black guy again) couldnt return the 2nd device which we got at the downtown store.(really? isnt all the info supposed to be universal to any Tmobile store? oh my bad didnt know the ghetobooth in mall had more clearance than an actual store). The guy also said wed have to call customerservice to cancel the plan etc. and when we did the next day, the person on the phone said we have togo to the physical store again(because of their policy) and have them call a certain number from the store to confirm that we returned the devices etc which when i wentthere again Lily (with a name tag) was able to do and solve. Thanks Lily. and to the other guy: learn how to actually do some work, know how things work at Tmobile and dont be lazy!

I always get great service here. Thanks a lot

Great service

Horrible service. Too few staff and too many customers being blatantly ignored. Waited for 45 minutes before calling another store who told us we had to deal with insurance online for our problem anyway. What a colossal waste of my time.

They solved my issue. .

Good service and good experience...

Always a pleasant experience.

Ike worked hard to get everything squared away.

Uplifting and helpful staff

Too busy customer service is slow

Helpful salespeople.

Horrible service

Very bad costumer service

All workers are very friendly and speak 2 languages ​​😀🤗😆😜🙄