The Folks at Balise Lexus are professional and super friendly when purchasing a vehicle. They make you feel like you are not only a customer but they make you feel like family. Well done on customer service and professionalism.

I brought my IS300 in for service today wasn’t quite sure what to expect knowing how dealership are, but these guys were top notch they had me in and out in a timely manner.

Just financed a CT200h from Balise Lexus, everyone there helped me out in a big way! Thank you to the team at Lexus. Glad to be working for a company that is as good to its guests as good as their employees. Would recommend to anyone to get your next vehicle from here. Thank you Barbara, Aleesha, Brian and Bill, you guys are incredible!

Balise Lexus located on Riverdale Street in West Springfield Massachusetts. I went here for the state vehicle inspection. I was in need of a quick in and out visit due to pressing appointments. I was immediately taken and and out in short time. The people there were very professional and a pleasure to deal with. I took the wait time to look around. They have some beautiful vehicles, and would definitely check them out when I decide to purchase another vehicle. I have used other Balise locations for various repairs and all were great!!

Great experience here every time, I always get my car back better than I expect and feel everything is fair and honest. Highly recommended ask for Dmitriy he is great.

I appreciate the kind, considerate service I receive from James, Jimmy and especially Joe Renzulli at Balise Lexus in West Springfield. Joe is super!!It’s always a pleasure to bring my car here to be loved and I feel confident I’ll always be treated well as a customer!I value having experts work on my car and she purrs when she leaves the dealership! Thank you for taking such good care of me and my car! Love you guys!

Absolutely one of the best experiences I’ve ever had purchasing or leasing a car. Super easy to deal with, accommodating and friendly. I worked with Rodney, but anyone else that I communicated with was just as nice and friendly. Rodney was great from beginning to end. Direct, upfront, worked with me to get the numbers I wanted and I didn’t feel pressured or like I was talking to a salesman. He communicated, kept in touch and answered or explained any questions that I had quickly and clearly. I live over 2 hours away from the dealership, and he made it easy to do everything on the phone, through email or text. That was a huge deal to me and something that made them stand out from other places. They even delivered my new car and drove my trade in back. I would 100% recommend this dealership to anyone I speak to. Thank you so much!

I have been using Balise Lexus in West Springfield for many years now and they have always provided exceptional service. Most recently they were able to fit me in the very next day for an emergency car repair. Very attentive, and always at a fair price.

The overall experience was great. Alesha P was great to work with very nice and pleasant had everything all set up. Bill G did the financing paperwork again great customer service skills and made it through the process quickly but being informative along the way. Edwin A was a great help and showed me the many features of the vehicle. Overall I would highly recommend those three employees and the facility. Again customer service skills awesome.

They figured out a puzzling problem and fixed it. They also did some routine maintenance which cost me less since it was related to the problem at hand. It is always a pleasure dealing with Joe Renzuli.

Every thing was great, been doing bussnis for 7 years, thank ypu.

I went to Balise Lexus in West Springfield, MA for a safety inspection on my new car. I was taken right away and the inspection was done quickly. The staff were very friendly and courteous and the facility was also very nice. Overall a very pleasant and positive experience. Thanks Balise Lexus!

Awesome service. Everyone is so friendly and helpful.Joe Renzulli for years now has been wonderful.Have had a Mercedes, an Audi and other cars. No service has been as good.

Excellent experience. Quick in and out.

Great customer service . Easy to deal with . Thanks for the help .

Overall I had a good experience purchasing this used vehicle.The initial on-line process & support was good. The Sales Rep was AWESOME ! She was VERY thorough, followed up, and had a GREAT personality. I would recommend anyone to work with her. (Chantilli Cruz)I was less than pleased after finishing up with her. The overall process to purchase the car (paperwork, sit down with Finance etc....) took almost 2 hours. A lot of that was simply waiting for someone to be available. We then had to take a newly purchased vehicle to another one of their dealerships to get a Mass Registration sticker (apprx 15-20 minutes away). All was good that they gave us a coupon to get the inspection done at a sister company....however, after waiting there another 45+ minutes, it failed inspection. I then had to go back to the dealer I purchased it from to make the necessary repairs so it would pass. Then back to the sister dealership to get the sticker. Not a huge deal, but, very inconvenient and inefficient in my opinion. I started with cash in hand to purchase the car at 10am....and didnt leave to head home until almost 4pm. Everyone we dealt with was pleasant & professional. But, based on the delays & process I cant give this 5 stars.

My first time going there for service on my LS460 and I had a wonderful experience. I will definitely bring my car back there for service. I will also recommend Balise Lexus to friends and family.

Joe, our service rep, & his colleagues were wonderful. They even helped us load our car with a ton of items we bought @ Costco while waiting for our car.

Thanks Balise. I do not appreciate the fact that you charged me $119.11 for nothing more than an oil change! WOW! I just had the exact same service done to my Infiniti and the price was $60.11. You wont see me again as I despise being ripped off by car dealers.

This is my 3rd experience buying a car here. Everyone has been very kind and professional. I recommend Barbara for a positive sales experience.

Chris is always professional and courteous. I know my car will be handled with care and fixed properly.

Top shelf service because of top shelf service personnel! Dmitriy Gotlib- a certified service consultant could not have been more helpful. Also, the drivers who delivered my courtesy valet vehicle were very pleasant and professional. Great service all around

All was done very professionaly..Chris Hagen is fantastic. No complaints.

The staff at Balise Lexus are amazing and go above and beyond for each and everyone of their customers! It was a pleasure working with Luis and Bill. They are phenomenal! I recommend Balise Lexus to anyone searching for their next vehicle!

From the time my Balise salesperson the excellent Ed Ladika called me about the availability of my new lease to the completion and pick of my car everyone involved did a brilliant job. For me it was an effortless experience.

Incredible team to deal with, I’ve dealt With Aleesha Peters for both of my vehicles and I’m so grateful! She is on the ball, quick, informative, and professional (my insurance agency even noted the same!). Then to financing with Bill Gryszkiewicz, quick, pain free and even a couple laughs! Edwin also got me finished up with delivery and was great to deal with. Would recommend over and over! The vehicles & the people!

Going to get your car serviced may not be as bad as going to the dentist but it can still be stressful. I am so thankful that since getting my vehicle from Balise Lexus, the service team there has always made my experience positive. I trust Service Manager Chris Hagan and appreciate his communication, patience and attitude.

Great service, work done correctly in a timely fashion. Highly recommended.

New visit. Went great. Great service.

I absolutely enjoyed my experience working with Calli! She was very friendly, knowledgeable, and paid attention to detail! She also met and exceeded all of my expectations. Within 24 hours I was driving my Mazda Miata off the lot! The G.M. and finance Manager were very easy to work with as well. I will definitely buy my next upgraded model at this location!

Great experience at Belise Lexus. The staff is professional, helpful, and friendly. Highly recommend!!

Dmitriy, thank you for your help with servicing our car. Always prompt, professional, friendly, & thorough. I highly recommend this dealership as a whole.

Difficulty in getting an appointment. Computers down. No call back with appt Called twice to checkout on time of appt. Maintenance went fine with Joe. Car not as clean inside as usually. Understand might be understaffed

Excellent group of people here. They go out of their way to ensure a smooth, fast and overall phenomenal experience whether it be purchasing a vehicle or service. Highly recommend.

Service was friendly and attentive. It was pricey, but that’s what you get going to a Lexus dealer. Outside of that, they were quick and thorough. All around good experience.

Was a great experience. Started process on line and had my quote within minutes. Dealer did everything to meet or exceed my needs!

Pleasant staff when I brought my car for service. Did not try to upsell services. I will bring my vehicle back for next service.

Best Lexus Dealership I ever been to service is #1 Id refer all Lexus owners to Balise Lexus

Always great service. Polite, professional staff

Great service, easy to work with, very personable and made the arduous task of buying a vehicle an enjoyable one!

Friendly check in, professional review of needed service by advisor, and quick turnaround by techs.

I brought in a 2012 es 350 that i purchased a few days prior to bringing in to the dealer for like a pre purchase inspection and before i even got home from dropping off the car i had received text stating my car was great and only needed a cabin air filter. 80 or 85 dollars installed. i said no thanks for that i dont think a minute or 2 of anyones time to install a cabin air filter is worth 60 dollars. filters go for 20 and literally took me 1 minute mayb less to change it myself. also im skeptical of how well they really looked over car as my battery is loaded with corrosion and most likely on its last leg. i will say the customer service was pretty good. just a lil disappointed i was expecting a little more from a top notch car dealer

Clean professional efficient service - customer service is excellent - We have serviced our Lexus vehicles at Balise for the last 7 years and would highly recommend them to any other Lexus owners

I dropped off my car at Balise Service. Joes diagnostic team addressed my car stereo problems, gave me his recommendations which I took. He took really good care of me. I wasnt able to pick up my car so Joe had one of his team members drop off my at my house and picked up the loaner car for free.Thank Joe for your great service!Todd Simon

The service was excellent! Your service department is friendly knowledgeable and courteous! Very pleased with the service I received! Please let them know they did a fabulous job! Thank you

These people are the best in the business! The sales force and service team and managers are simply exceptional to work with!!

Great staff. Service manager was awesome

Balise Lexus fixed our issue with our 2006 RX330. They correspond w/ texting as to what they are doing step by step. No surprises when the statement is handed to me. Joe Renzulli was great to work with. Will go there again. Highly recommend!

Excellent service and super quick!Love it!

A very welcoming group of people and fast friendly service.

What an amazing, outstanding, professional experience from start to finish. Thank you Balise, hands down the best!

The whole process of buying the car was quick and easy, from test driving right on through driving away in the new car. Ed the salesman was great. The only points I was not totally pleased with was the trade in value, I felt it should have been a little bit higher, and the detailers are not the best. The windows are streaky and cloudy in the sun light and some trash and a used mask were in the back seat pouchs. Over all we were very happy .

All of the people at the service center were professional, courteous, efficient, and very fast. It was a delight to wait for them and the waiting room was very comfortable

I took my Lexus to Balise Lexus in West Springfield and it was overall great experience.I really want to express my appreciation for the service Dmitriy Gotlib provided. He was very thorough and knowledgeable, he also answered all of my questions. I would like to extend my gratitude to all the employees and staff at Balise, from the moment I walked in it was a pleasant experience. I would highly recommended anyone to bring in their Lexus to be serviced there.

Every aspect of our service was excellent. The only minor exception was that we were disappointed that there was nothing to eat or drink in the customer waiting area.

When I entered Balise Lexus everyone was kind and welcoming. I knew this is where I wanted to buy my next vehicle. Everyone between sales, finance and the service dept I spoke with while in the process of buying my car made me feel like family. Aleesha, my sales consultant, helped me get into the right car for me. She was very kind and patient with me. Understood what I wanted. I am very pleased with my purchase and extremely happy with my experience with Balise Lexus. Thank you.

Went to them for a off balanced wheels because local tire shop screwed the balance after mounting new tires. They did excellent job by using the road force balancing machine. No vibration on high way after wheel balancing.

Excellent service, explained everything so well. Very satisfied. Highly recommend Balise Lexus in West Springfield MA.

Appointment was made very quickly, everyone I encountered at the dealership was personable, they let me know exactly what needed to be done, and had everything done within a few hours at a reasonable price. I was also able to use a courtesy vehicle so I didn’t have to take time off from work. Excellent experience.

Excellent service! Very curtious and prompt!!

Chris Hagan is extraordinary! His attention to detail is impeccable, and his customer service is top notch! Highly recommend. Always 100% satisfied. Outstanding job!

Luis was great and explained everything about 2 different models we were looking at. We never felt pressured or rushed to make a decision. Bill in finance was fantastic, taking time to explain everything and offer honest advice.

Balise Lexus of West Springfield is a wonderful place. They make me fell like I am apart of the family. I am so very proud to drive a Lexus and know that the team in West Springfield is always there to support me.

The easiest car buying experience I’ve ever had. Dealership was fast and efficient and getting all paperwork completed. Luis, the salesman was awesome. Will definitely buy all my cars from this dealership in the future.

I walked into that showroom and fell in love with rx350 Sport. My husband and sat with Rodney and had a great conversation. We negotiated a fair deal and fill out paperwork. The process went fairly smooth and today I am driving that beautiful vehicle. Thank you Rodney, Brian and Bill for excellent customer care and service.

Joe was welcoming as I am new to the area and provinces me with a thorough overview of my vehicles outstanding warranty coverage. Communication through the servicing process was stellar. Jose from parts helped me to pick out a new mat for the back of my car and couldn’t have been more pleasant to interact with! I am looking forward to continuing to have my vehicle serviced with Belise!

Top notch place to do business with. They keep my car safe and in top notch running condition. I always feel good after getting maintenance knowing that repairs were done right by experienced Lexus technicians. I wouldnt go anywhere else and continue to enjoy driving my car proudly with a big smile on my face!!!!

This Lexus Dealer is Amazing, they make you feel part of there family, they treat my wife & me with a lot of trust, they let me drive the car without them all by ourselves & I always say if you drive a Lexus you wont drive another car ever, we purchased our 2nd Vehicle is Hybrid & is wow, wonderful experience with Lexus Dealer 👍

Great experience: friendly, skilled, informative staff, especially Dmitriy Gotlib.

My leasing experience was wonderful thanks to salesman, Rodney R. and business manager, Bill G. Both guys are extremely forthright, personable, and helpful. They guided me into a lease package most beneficial to me. I highly recommend them to anyone in the market for a Lexus vehicle.

Amazing service at the balise Lexus west Springfield. Will always get my car serviced here. Dimitris was super easy going, great communication and my car was serviced super quick. Thank you guys !

Blaise Lexus consistently provides superior service that makes any transaction with them a pleasure. Our contact in the Service Department, Joe Renzuli, is simply The Best!

The staff at Balise Lexus is professional, personable, and makes bringing my car in for service a breeze.

Friendly staff that were very helpful! Highly recommend!

We had an excellent experience with the service department. Dimitri went above and beyond explaining and resolving our issues. Even more impressive is that we did not feel neglected due to our vehicle being a late model with very low miles. This has been my 3rd great experience in the past month with Balise. 2 new purchases, one with Honda the other with Chevrolet and this service visit being the 3rd which is my mothers Lexus vehicle which is sentimental. Thank you Dimitri for your professionalism.

I went to look at a car that I saw on cargurus.com. I wasnt sure if I was going to buy the car. Every one at Balise Lexus was very nice. Aleesha did a great job. She made sure all my questions and concerns were answered.

As usual, Balise was on top of things from the moment I brought my car in for service until I picked it up and returned the loaner. Dmitry was very patient and checked in with me frequently to explain what issues the techs had found as they were doing maintenance. Everyone else was great, too. Its a real pleasure to do business with them!

Excellent customer service. I’m always treated as a valued customer, no matter how much or how little I spend at the service department. The service associate keeps me well informed of any issues, minor or major, in a timely fashion.

I was greeted right away in the service center. Met with my advisor who recommended the appropriate services I needed for my Lexus & The work was done In a reasonable amount of time.

Great service, great people!

Great and responsive, i would recommend them to anyone.

Courteous and friendly. Also they give out free (and new) loaners for any service lasting a full day or more. However they do charge $149 for a diagnostic/looking into any issue. That charge is on top of any parts or labor needed for the original issue or any other service.I was under the impression that the diagnostic fee covers the first hour of labor for any work done, there must have been a miscommunication when I spoke to the service rep.My original issue was looked into and couldn’t be fully diagnosed, though some things were ruled out, I was told they don’t know for sure and to pull apart my dashboard to look further and hopefully resolve it would be nearly $1000. I already knew something was rattling around in my dash, I was hoping with a thorough diagnostic they would be able to narrow down exactly what was rattling around or at least the general location of the sound.So I pretty much paid $149 to learn that they couldn’t find it for sure and to cover all the bases would be $1k, a little disappointed with that. They did a good job flushing my brakes though, rears are no longer sticky. Overall good just wish the diagnostic would’ve been more thorough for what it costs, or if the issue can’t be fully determined then maybe that fee should be waived.

Great service!! Joe is the best!

Had an issue driving back to Vermont with my family. Chris got us in immediately and got us fixed fast so we could get home. A true all-star!

Purchasing a new vehicle after your car being totaled in the middle of a pandemic is stressful in itself. Rodney Ramos (sales) was extraordinary! He made certain that I received a good deal and thoroughly discussed my options. Despite the recent snow storm causing a delay he made certain to keep me well informed and had my beautiful car ready in no time. The business manager was very informative and also made the process a breeze! The warranty on my RX is unbelievable! They definitely know that they make one of the best cars and stand behind their vehicles. Balise Lexus thank you soooo much!!!! Blessings!

Excellent customer service! Luis was great and was able to help me with all my needs and found the perfect vehicle for me. Definitely would recommend to everyone.

Im very, very happy with the work done by Balise on my Lexus. Dmitry Gotlib was terrific. He did a great job of guiding me through each stage, explaining everything and keeping me up to date as the work progressed. I couldnt be more pleased. I love Balise Lexus -- I bought my car there and have been going there ever since to get it serviced. Thanks so much!

Went in for an inspection and service was very quick. Everyone that we spoke to was very polite.

I’ve always done a lot of my own maintenance on my cars but as I get older, it’s very comforting to know that I can bring my car to Balise to have the service done correctly, efficiently, and professionally. This time I was helped by Dmitriy and he was professional, personable, friendly, and treated me with respect. I wouldn’t hesitate to return to Balise for service in the future.

Dimitri in the service department is PHENOMENAL . Was EXTREMELY helpful, honest, polite and ensured I left their happy and satisfied .

Always easy and flexible to schedule a service appointment. Team is very friendly, helpful and take care of all the details.

Service was excellent easy and comfortable. I would recommend them to everyone.

Demitri, the service coordinator, has been extremely nice and accommodating every time I go there. I always think of other issues after I leave and have to call him-he responds professionally, patiently and quickly. Prices are a bit high but the quality is great.

Awesome buying experience at Balise Lexus beginning with the receptionistthrough the service department ! Ed Ladika made the whole selection &purchase process stress free and a very smooth transaction. He was knowledgeable, attentive, patient and professional. Bill G. Business Managerthoroughly explained contract and many valuable options available forcertified pre-owned vehicles. Edwin Aguirre demonstrated use of technologyin the 350 RX...very courteous. Lastly Dmitri in service department waspersonable & responsive ! I also noted COVID protocol being followed throughout facility per state regulations. All in all this is a first class facility that puts customer service first !

Team was very helpful. Made purchasing a new vehicle very simple. They were also very patient with us when picking options and colors.

First time car buyer. Got a used BMW and walked out couldn’t be happier. Customer service is good as they will treat you as a family. Thanks Barbara. Will buy my future vehicle here.Update: I went back 3 times not even a week since I bought my car. The reverse light keep failing due to water leak. I told them give me a call back but never heard from him (I’m still in warranty period). Now my tail light is filled with water leak and my reverse light stopped working.Update 2: Returning to get my vehicle tire replace and this time I got nothing other than Great customer service from Dmitriy.

I was concerned about Covd issues but I was more than pleased to see they had been seen to by ALL staff and throughout the waiting areas.Dimitri was most professional and courteous . The work was performed in the time promised. And Dimitri patiently explained the inter-workings between my new phone and the car.Very satisfied!

Always a quick and easy experience for car inspections here, beautiful lobby, never any problems, I’ll be coming here for my car inspections from now on!

Only moderately responsive, employees seem to live and die by the survey

Dimetri was my service coordinator and was great....simple oil change and beautiful lobby while you wait. Disappointed drink station was closed due to Covid, but certainly understand. They wash your car and even quick vacuuming prior to leaving which was also a nice touch. Will be back :)