I was delighted that Brandon was there to take care of me since he did such an amazing job during our first encounter over a year ago. He remembered me! His customer service skills are great. I felt like we were friends. What a great employee you have! Very personable, polite, and really cares about what the customer needs. I will always return to this store because of the amount of care he put into my transaction.

We went to look into upgrading our plan and to see if adding the 40G hotspots would be cost prohibitive. Brandon was very helpful and reassuring that we could upgrade and NOT increase our monthly bill. And he was able to get us what we wanted!! Brandon was so professional and personable- a pleasure to work with!

Brandon at the Williamsburg AT&T store facilitated a process during a difficult time for my family. He was thorough, efficient, kind and compassionate. Brandon took care of every detail. In fact, all of the AT&T associates were very empathetic and helpful. Thank you.

We were on Family vacation and my phone died.Karen to the rescue!This friendly professional employee hooked me up with a new phone and service within no time.I was so pleased I brought them a 12 pack.

Karen is amazing and so helpful with new phones, services, account issues and billing issues. Go see her shes the best and very helpful!!

My situation started on Saturday 9/11/2021...My 3 year old wireless hotspot router quite working which I got from AT&T. I returned it to this location since 3 years ago is where I bought it. They sold me an upgrade version and I had it delivered there at the store. Wednesday 9/15/2021 it arrived at the store and I picked it and took it to work since I work only a block away. I activated the sim card that came with the router there at work. The router notification flashed that I needed to insert the sim card. The sim card was already inserted so I took it out and re-inserted it. The notification again flashed that the sim card was not inserted. I called tech support. Tech support instucted me to do the same process of taking out the sim card and re-inserting it. I did like they asked. The router still did not recognize the sim card. I was told to go back to the AT&T store and buy a new sim card. I bought a new sim card and the store employee inserted it in the router and once again the router did not recognise the card. The next day Thursday 9/16/2021 I called tech support and went through the same process a third time. This time tech support concluded that the router device was defective and went throuh the process of reutrnig the defected device and getting a replacement. After she input all the info she said that the response from croporate AT&T was that their tech support would get in touch with me within 48 hours. I thought that was unacceptable and the next day Friday 9/17/2021 I went back to the original AT&T store and requested a replacement. The employee there were very kind and understanding and it took them about 3 hours to resolve the issue how ever it was after closing time and I had to return on Saturday 9/18/2021 to place an order for a replacement.

I cant believe I havent written a review for these guys yet, given Ive been in the store so many times. Brandon and John are very knowledgeable and I never hesitate to ask questions or for their opinions - I trust them and their experience, and I know they will always be honest with me. I had some pretty severe issues with a phone I had almost a year ago now, and through no fault of the guys (or AT&T for that matter) I couldnt get my phone replaced, Google is pretty skimpy in terms of warranties and customer service. However, Brandon and John both went to bat for me countless times with Google reps and even with their own AT&T reps to help me out. Even though nothing could be done, I greatly appreciated the time and care they took to resolve my issues.As for those complaining about wait times, setting up a phone service can be a lengthy process. There is a LOT of information to collect, most of which is on the representatives end, so you wouldnt know the extent of all the paperwork and info they have to fill out. I would recommend making an appointment online and setting aside an ample amount of time to prevent frustration on your part. Its never a good idea to rush the process of purchasing a phone that could be over a grand. Trust the process!Again, these guys are the best and I dont hesitate to come to them with any problems or for advice. Their hard work is appreciated, thank you Brandon and John!

Brandon is extremely talented and goes above and beyond when it comes to customer service...Explained everything in detail...was not too technical in his explanations....easy from start to finish...

I broke my phone on vacation and went to get a new phone cause I couldnt be in a different state without one for safety purposes. Karen the sales rep made it seem everything was taken care of but she put me on a new plan without telling me and the next bill TRIPLED. the main holder of the plan is now scrambling to get our plan back and I will most likely be returning my phone. I take back my nice review I gave the automatic survey that was texted to me. Karen 100% took advantage of the fact I was upset, confused, and frantic about being in a different state with no phone.

Went to the store in Williamsburg off Monticello. Aaron added service to my iPad and had me in and out in less then 30 minutes!! Great customer service!!

Brandon was exceptional and he knew what he was doing. He explained everything in detail and he got the job done quickly and efficiently. I will definitely recommend going to this store and checking him out❤️

Karen the sales associate was very helpful and professional. She patiently answered our questions and skillfully guided us through the upgrade process. Thanks!!

HORRIBLE CUSTOMER SERVICE!!Since my issue has not been addressed and is no longer posted, I am resubmitting it....I was visiting Williamsburg, VA last week. While there, I couldnt find my blue tooth headset, so I traveled over to this local AT&T store to purchase a replacement. I found one exactly like the one I left at home & purchased it.Now, Im home, I tried to register the product for warranty; but, have found out that I need the receipt for proof of purchase, I looked for the receipt; but, cannot find it. I called the store to request a duplicate.Upon my initial call, I was told that I could go to any of my local AT&T stores and get a copy. I drive to a local store and the last receipt they can find is from 2017, which means the purchase was not documented in my AT&T account. I call the store again and am told someone will look for the receipt and email it to me (email like it should have been emailed in the first place had my info been gathered at point of sale.)Eventually I talk to the Manager, John, and he tells me the receipt cannot be pulled by the store since it was purchased more than 3 days ago. He assures me that he will get my info to the person who can pull the receipt and ask them to reach out to me and send me my receipt. Nothing.Today is Saturday and I have not heard from anyone I have been an AT&T wireless customer for 15+ years, it seems that the customer service is dwindling moment by moment. Obviously, no one is looking for my receipt. In this day and age with the technology available and especially at the fingertips of a major technological company like AT&T, I really should have had it at the first request.Customer service means nothing anymore to these huge companies. Can someone please help me get my receipt; so, I can register my blue tooth headset?HELP!!

So I came into the store unsure if it was my phone or a network glitch and panicking because my flight was leaving soon. I am so amazed at the level of patience and service provided the agent quickly assisted me with issue and fixed my phone. He was so friendly and helpful thank you for not only helping me but easing my nerves before my flight! I recommend this location highly! I even observed the agent assist a senior citizen with her new phone and he was just a joy and so patient with her that means a lot!

HORRIBLE CUSTOMER SERVICE!!I was visiting Williamsburg, VA last week. While there, I couldnt find my blue tooth headset, so I traveled over to this local AT&T store to purchase a replacement. I found one exactly like the one I left at home & purchased it.Now, Im home, I tried to register the product for warranty; but, have found out that I need the receipt for proof of purchase, I looked for the receipt; but, cannot find it. I called the store to request a duplicate.Upon my initial call, I was told that I could go to any of my local AT&T stores and get a copy. I drive to a local store and the last receipt they can find is from 2017, which means the purchase was not documented in my AT&T account. I call the store again and am told someone will look for the receipt and email it to me (email like it should have been emailed in the first place had my info been gathered at point of sale.)Eventually I talk to the Manager, John, and he tells me the receipt cannot be pulled by the store since it was purchased more than 3 days ago. He assures me that he will get my info to the person who can pull the receipt and ask them to reach out to me and send me my receipt. Nothing.Today is Saturday and I have not heard from anyone I have been an AT&T wireless customer for 15+ years, it seems that the customer service is dwindling moment by moment. Obviously, no one is looking for my receipt. In this day and age with the technology available and especially at the fingertips of a major technological company like AT&T, I really should have had it at the first request.Customer service means nothing anymore to these huge companies. Can someone please help me get my receipt; so, I can register my blue tooth headset?I have been talking to my friends and many have left AT&T due to customer service issues, HELP!!

My daughters and I spent several hours in the Williamsburg AT&T store over the weekend getting new phones and I cannot say enough nice things about our salesperson, Brandon. He was so knowledgeable and fun, and he made the whole afternoon enjoyable. One of my daughter’s phone took hours to transfer data and he was so helpful and pleasant, AT&T is very lucky to have him.

Brandon was so, so helpful and kind!! I was able to get my phone switched out and upgraded in less than 20 minutes. Go see Brandon!!

Brandon and his staff at the Williamsburg store were superb in helping me get a new iPhone and iPad. However the higher HQ in his tech support of AT&T and FirstNet made the process last 5 hours.Even though it was so frustrating, Brandon handled himself in stern and professional manner to compel the tech supporters to do their job.

I will only deal with 2 people in this store and one of them has now left!The manager did nothing but talk in circles to get me confused and screw me out of my trade in! He lied then backed out on his word. I would like a District manager or higher up to deal with from now on! If I could give negative stars I would.

Employees dont seem happy. They were somewhat helpful.

Wonderful experience thank you

A quick thank you for Brandon and team for working so well with my Mom getting her set up on a new iPhone and Apple Watch. Brandon was patient, and gave my Mom the time she needed to ask all questions. Brandon made the process of switching phone painless as he carefully moved over all setting including blue tooth hearing aids. :)

We came in yesterday and had a wonderful experience! Brandon Harris was so helpful and looked into all of the options he could for our business to save money. Not only was he knowledgeable of all the service options but was genuinely fun to talk to while adding all of our new services!! This guy needs a promotion!

I had a terrific experience at the Monticello Ave., AT&T store. I went in to purchase a new iPhone and was very fortunate to have Brandon Harris help me. He looked at my account and found a way for me to save money and a good bit of money of that! And was a huge help with my new phone. He is terrific, I can’t speak highly enough of him.

Absolutely great atmosphere Brandon, John, and the trainee They was extremely professional and even went through different promos to find the rite deal for us. im gladly appreciative to had the chance to deal with them while on vacation. Even though Im not in their area I will reach out to them if I ever have any questions.

This is the absolute best customer service of any cellular phone store weve ever used! We are never nervous about approaching them with questions or worries. We are always a priority there and genuinely taken care of in a personable and professional way.

If as my daughters Birthday and I wanted to top the day off with a bang by getting her a iPhone. 1st off Brandon greeted us with a gracious welcome to the store and was so nice kind and funny I felt like I was at home. This is my 1st time visiting my local at&t store and it won’t be the last. Wow what a experience

These guys are literally angels on earth. I went in with an old phone thinking it would be an easy transfer and upgrade (and it should have been) but my old phone failed me literally every step along the way and none of the cloud sharing options would work. I have both super important and very sentimental things saved to my phone and the idea of losing them was devastating. Brandon and John spent over a week working with me to make sure my content transferred, we literally tried every trick in the book. Their patience, kindness and compassion kept me from having a complete mental breakdown. Hands down, I’m never going to take my business anywhere else.

Brandon did a great job! There were many challenges to my account but Brandon worked very hard to get me the best value and phones available.

Great customer service. Very smooth transaction for a new customer.

Employees knowledgeable and friendly and thorough.only downside too often just 1 person working so have to wait

Brandon is simply amazing. He helped me for about 2 hours on deciding which phone was best for me & answered all of my questions. He made sure to know what was important to me in my decision & understood what I wanted. Handsdown the best purchasing experience I have ever had.

This store was awesome! I loved the workers especially! They were very professional, knowledgeable and nice! I worked with Nick and he honestly deserves a raise! That guy is going places for sure! I would come back just to work with him again! He’s an great asset to your team!

Brandon gave me outstanding service. He was very knowledgeable and I particularly appreciated that he followed the Covid19 protocols.

Great experience by far. This is the best location to go to in the area. I had a few billing issues and John the store manager of the location was able to use his expertise and help me. Not only did he save me money on my bill but was also able to get me a new phone and home services. I will keep going to this location for further business.

Awesome workers. I came to this store a few years ago and wasnt impressed. I decided to give the store another chance and was definitely happy about my decision. The process was easy and super quick for my upgrade.

After trying for TWO days to upgrade my sons phone online and over the last gone with no success, I stopped in the store and John. This guy was amazing!Got the phone, a free tablet and $300 worth of free accessories for trading in a $20 iPhone5.Honestly the best, most professional customer service Ive experienced in a very long time!So good, Ill be adding a couple of business lines for my new company through them.

Alex helped us out and quickly solved our cellular issue while saving us money and time. Excellent customer service, genuine employees, and a very modern looking store. I would absolutely return knowing they genuinely want to help with any problems I may have with AT&T or devices!

Awesome customer service. I had my phone break the night before a Overnight truck stop, went into the store 20 minutes before closing. They helped me activate a replacement phone and checked my new phone for damage. I was walked through the steps to claim insurance. They were helpful and very kind, even though I came in late. Great place to do business.

The experience was wonderful!!! Nick Gomes was a wonderful help to my experience with AT&T. The experience was wonderful!!! He provided me with information pertaining to what was needed and I am highly satisfied with the service. I’m looking forward to coming back to the store again. Thank you all for the help have a good day !!

The new staff here is much better than the old one. I came in 2 years ago and had an awful experience but decided to give them another shot. Im glad i did. They were able to help me and setup my new phone and made it a great experience. i highly recommend them

Came in to upgrade my daughters phone to an iPhone 5s. Jare helped me out and he was excellent! Ive been an AT&T customer for many years having purchased many phones and accessories. This was by far the best service experience yet! Very personable and very knowledgeable.

We walked in needing help with an iPhone issue. We didn’t really believe our issue could be fixed. John fixed the issue on both of our phones in about 5 minutes! Courteous, prompt service. We highly recommend this store.

John, the manager, was extremely helpful. I lost my phone and went into the store expecting a nightmare, however, he was able to walk me through each step and I left extremely satisfied. The poor guy spent 3 hours with me and held a friendly demeanor the entire time. I was apprehensive about going to an “authorized dealer” instead of an actual at&t store but decided to try instead of driving an extra half hour to the other store. Take my advice, save yourself the trip, and visit this place.

This is the best in store service. The representatives were great. I was helped transferring a number into my own account. I thought I would lose a number but they ended up saving it.

Went to AT&T to look at new phones and was not sure what I wanted. Nick was so helpful and answered all my questions. I will definitely be a repeat customer.

The employees at the store were absolutely wonderful! I came in with a dead phone and a confusing out of state plan, but they helped me get a lovely new phone and explained everything with incredible patience. I cannot recommend this location and the service they provided highly enough! Thank you!!

Horrible customer service. My son and I were in a rush when we went to this location. The staff member opened my sons iPhone box without asking or notifying us first and placed it in a bag. We opened the bag in the car while driving and realized it was not the phone he wanted. We immediately called the store to request to get the correct phone however, they advised they would charge my son a restocking fee if we wanted to come back to return it because the box was opened. SMH.

Sales rep were extremely helpful. The store was well organized and clean. I came in to pay my bill but, I ended up upgrading my phone because the rep was so helpful in going over my plan to make sure I was getting the most for my money.

I was trying to find a way to get my daughters Dokie watch connected. Walked in and 10 minutes later I was good to go. Watch works perfect.

I always dread going to the phone store because it takes forever each time but it was quick and easy and Nick did a really great job helping me out. I appreciated so much. Thank Youuuu!

Wow! Brandon was phenomenal! I was so very disappointed in the NN location so I went to the Williamsburg location instead. My husband and I stopped by in the early afternoon and waited about 15 mins and realized we would have to come back later. Brandon and the manager said they would put our phones we wanted on hold until we came back tomorrow, we actually made it back before closing! Brandon not only helped, he was patient and had a lot of product knowledge! He explained the 2 phones in detail what we would be getting! Down to showing us the face unlock set up, exploring the new features on the iPhones and assuring our information was downloaded to our new phones. He went BEYOND expectations and I truly appreciate it! He was friendly, outgoing and an assets to the Williamsburg location! Even more, his manager should be proud he is representing AT&T!!!

Awesome service! Loved the store and the employees as well. Helped me out a lot and left a satisfied customer! Would return!

Dont know what all the good reviews are all about. Lousy service, Attitude, and one of the worst telecommunications companies out there.They even destroyed any credibility that Direct TV had left when they recently purchased them. Stay far away from this one. You get what you pay for! I guess that is why Verizon is number 1 by a long shot.

Decent service

Great Customer service. Friendly and professional not suggesting a rush out the door like most places. Highly recommend.

Was on vacation to visit family and i ended up losing my phone, but with the help of nick he was able to get me what i needed and provided excellent customer service. Definitely will be my go to store if anything was to ever happen again.

Nick Gomes was very friendly, kind, and took care of everything I needed purchasing a new phone. Also, he was very efficient as well. Thanks for making this an easy experience!

Waited for 20 min only to have the person who was supposed to help me go to the back. Now its 45 min and Im still waiting. HORRIBLE!!!!

Hands down one of the best AT&T stores I have ever been to. Friendly and professional staff. If I could give them 10 stars I would. Will be back.

Professional, caring staff invested in our success. Much appreciation to Jessica who has helped us on numerous occasions and still smiles when we walk through the door !

Best store in the area. I dont go anywhere else now. They make sure you are helped after each purchase.

I experienced one of the most effective and swift processes in the mobile phone business. I really enjoyed this department and its employees.

The employees at this location are extremely helpful and friendly. Was expecting to wait from reading these reviews but it was fast and a great experience.Much better management then in the reviews.

The AT&T store in williamsburg is phenomenal. Their employees are helpful, knowledgeable and kind. They deliver excellent customer service to each guest from the minute they walk into the store to the minute they leave. Each person is treated as a valued customer, and I recommend stopping by.

I had an unbelievable experience today at the AT&T store on Monticello. I bought a Galaxy phone the day before that I thought would be great but turned out that I did not check the fine print on my new hearing aids....only iPhone compatible. I returned to the store after a sleepless night and the manager, John Nipe, assured me he would help me get the right phone. I wish I could convey how patient and kind John was and how he assured me that he was there to help me and that he did! I was able to return my new Galaxy phone for an iPhone with all my info retransferred back and new phone set up complete with hearing aids! I have never received this kind of service with such a patient and helpful attitude. We have made other purchases in this store and Jessica is also just as helpful and patient and knows her stuff! Great place to shop and so helpful!

Great customer service. Jessica was super helpful. She set me up with a new phone and brought my bill down. Thank you.

John was awesome! He was able to set up me, my mom, and sister with new phones. So happy at&t brought him up from Florida!

Came in needing assistance with my phone and watch not syncing properly, the staff was very helpful and knowledgeable.

It depends on the day you go but i feel there manager isnt very helpful and she really just pushed me to the side when it was my turn. I had been waiting for 15 min and I was mad because people coming in after me were getting help and I wasnt. Though Im 16 i am still a customer who had questions about my phone that doesnt work very well. I asked her if I could upgrade the phone and she was just saying that she would buy my phone and otter box case for $40. It was my turn and she shoved me away (figuratively) and went on to another customer because, they had been waiting longer than you have sir, I really need to help these folks, come back in thirty minutes. I was so angry and i feel like switching over to somewhere else. Our version people are so nice and helpful but the AT&T crowd wasnt. I dont blame the employees because they were working and she was just walking around the store before i spoke up. The owner or supervisor needs to give her a word because my family has been using AT&T since they bought Cingular and for me 2011. Please have better service the next time I go, thank you.-Mike

This place has awesome staff they upgraded me and help me out with a great deal on direct tv I love this place these people work hard and are very professional. You want great service come here for it

No complaints on service and being helped. Reps work quickly and decisively.

Great service. Would definitely recommend them. Helped me get two new phone for the price of one.

It was a great experience. They were very knowledgeable and helped me get and set up my new phones.

Ive been in to this location quite a few times recently because I was having issues with a phone that I bought directly through Samsung and have ATT as my service provider. Not only are they extremely helpful and friendly despite me not purchasing the phone directly through them; but theyve solved every single problem Ive had and have been very informative. Each time Ive stopped in Ive been on lunch break and the Manager Alan; as well as Jessica have been so prompt and helpful! It has honestly been the best customer service experience Ive ever had! I wish I could go back and buy the phone directly though them just to give them the business they deserve for being so helpful! AMAZING location. I would definitely recommend stopping in if youre in the market for a new phone!!

Employees were very informative and gave me all the information i needed to purchase my brand new iPhone

The sales associate were funny and sweet and they really seemed to know what they were talking about. I had an enjoyable time in this location and if I have any future issues with my phone, Im more than likely coming back here.

Horrible place. Walked in was not even acknowledged by guy who said he was the manager. Walked around the store while manager chit chatted with gentleman for over 10 minuets about football and cable. He never asked if he could help us or even let us know that he’d be with us at all. He was seated with his legs crossed the entire time but as we were leaving another customer came in a he rose and greeted her immediately. He was so obvious in his lack of desire for my business. Someone will answer for this

Mr. Peoples calm and poised presence allowed to me make my decisions easyAsk for him specifically

Awesome experience at this location! John and Alex were phenomenal!! Will recommend to all my friends and family!

To start off i found the employees very welcoming and eager to assist me with my problem. They displayed great customer service and not only assisted me in a reasonable time but also the other customers who were waiting.

Amazing customer service and was helped within minutes of coming into the store!

Needed assistance setting up new phone and even though I didnt buy from this store they were still willing and very helpful with the process

Nickolas was very helpful and knowledgeable when it came to picking out my new phone.

As soon as I walked through the door I was warmly greeted, had the sales reps full attention and they answered every question I had. Will defiantly recommend and will be back.

Great work. Customer service here is very professional and quick.

Came in after going to another that couldnt. Left happy with this store and associates.

What a great staff. Super helpful and prompt. Definitely the place to shop!

Couldn’t recommend a better store. Will continue to do business here.

My experience with your staff was refreshing. The agent was very product knowledgeable and patient with all my 100 questions.

Jessica was wonderful, she was really helpful and I highly recommend coming here.

Loved the awesome customer service by John and Alex! Thanks for all the help...will be sure to return

Great customer service. Everyone was willing to help.

Professional staff. If I could give them 10 stars I would. Will be back.

Came to store to buy a new phone upfront for AT&T plan. Was told I had to pay cash for a Samsung S6 Active ($594.99). After leaving the store I contacted AT&T support. They stated that its not an AT&T company store and cash only is not a policy.

Highly impressed with the service. Systems gave them issues but they still helped us with our upgrades.

Efficient and profession customer service ask for Mr. Peoples.

Great staff. This store is nicely run.

Truly pleasant experience . . .This is an AT&T Store and the people here do their job well and in a friendly manner . . .

Great customer service would recommend going to this location