Service for my Spark done here. Took longer than expected, but due to the NC inspection I had done while there(the computer system that tracks the inspection was having an issue) took 2.5 hours. I waited masked up in lounge area, reading and watching tv. It was not an unpleasant experience.
Robert Ross was an outstanding salesman. Super helpful, great communication throughout entire process. Even gave a (much needed) driving lesson!
This is my first ever review I’ve ever taken the time to do. 1st my brand new 2021 trail boss with less the 800 miles can’t shift out of park. After its towed to Gordon I’m told a part needs to be replaced and this part will arrive the next week. I ask for a loaner and they say they’ll let me know when one is available. After days of getting rides by my coworkers to work I call and still no loaner so I request to get a rental that they will pay for (I’m worrying about how I’m getting to work 3 weeks after buying a $50k truck), answer is yes as long as it’s a GM vehicle. A miracle happens and less than 10min later they call and a loaner miraculously becomes available (so they don’t have to take the hit on the rental). I plan on keeping the loaner/rental once GM customer services actually calls me back to handle my complaint even after my truck was repaired. I receive a call about the loaner and notified them that I was waiting on GM to call me back and was then told that the vehicle would be reported stolen by Roxanne, essentially threatening to have me arrested (I’m a licensed medical professional so that would ruin me.) I return the loaner only to get a hard copy on my invoice saying that no part had to arrive, but instead metal shavings were found in the fluid which was drained and replaced prior to just reinstalling everything. The very next day GM calls me back so they would’ve gotten their Malibu back the very next day anyway. They are a great representation of the GM product that they sell! Bailed out by American tax dollars only to outsource jobs to produce terrible quality. Chevrolet, the heartbeat of Amer...China and Mexico.
Cannot say enough great things about this place. I just purchased my second vehicle in 2 years from here. Ryan is amazing to work with in the new car department. And Raj is phenomenal in the used car department both my experiences were great from first phone call to driving off the lot. Raj is very friendly, helpful, professional and an all around great guy. He is very responsive, respectful and you can tell he really loves what he does. Again, I cannot say enough good things about him. No doubt I will be back. 5 out of 5 stars for sure.
They alway do a great job. Changing my daughter oil.
Thomas Morgan was super helpful! He helped me find the perfect car!
Go check out Brian Kane at Jeff Gordon! Seriously amazing and answered all our questions professionally and honestly! Took the time to make it as easy as he could for us. Also very personable! Andddd loveeee my new Chevy Blazer! 😍 thanks again!
Christian was a huge help. Incredibly thankful for his patience in getting my car fixed correctly.
Raj Krishna helped me in finding a Silverado .Thanks!!!
Purchaed another vehicle with great service from Brian Cain and David Rodgers at Jeff Gordon Chevy
Chris and Kevin were very professional and helpful in our purchase of a used car.
I just wanted to drop a note saying how happy I am in dealing with their sales rep Kevin Eichelman. AMAZING GUY! We were able to meet on an agreed upon price for a Pre-Owned vehicle, I was truly impressed by his sales skills. The whole team worked together to make this deal happen!His professionalism, communication via text, email and telephone, and his tireless tenacity of trying to get a deal done were super and very impressive. He was quick to respond to my inquiries, worked with his Chevrolet Service reps to get all my questions answered and overall,made dealing with the stressful situation of buying and negotiating easier in trying to buy a Pre-Owned vehicle.
Jack Tantum attended me through the whole process first time buying a truck. Excellent communication skills and looked for the best option for my budget got an awesome truck with and awesome service !
Bought a new truck from both Bens and they did an amazing job!
Raj Krishna was absolutely the highest rating we have experienced.Love my Chevy Camaro 2ss
Chris did great and was super helpful and fast!
Great staff. They always keep me updated with calls while my vehicle in the shop as I cannot wait for it there. I drop it off and head to work with a friend. And they dont do other things other than what is asked of them to do.
HORRIBLE customer service in the service department. the lady’s that answered the phone wouldn’t let me speak to the Manager. They made up lies saying that i’ve been calling saying people are liars, and to discontinue my service. they left my car FILTHY
They refused to even look at my car.
Raj Krishna did a great job helping me and I’m so happy with my purchase!
Brian G is the best! He makes it fun to buy a new car!
I bought a new Equinox from here and my sales man Dylan Tyler was great. Listened to me about what I was looking for in my new car. Give him a call, hell do right by you.
Steven Sowell was amazing
I bought a Dodge Ram 2500 4 door pickup from Jeff Gordon Chevrolet in Wilmington, NC and I get it serviced every 5000 miles. They do a super job for me. I would recommend them to anyone.
Great friendly service.
Raj very pleasant person. made buying experience very easy
This place is terrible I wouldnt take a dead dog there
Excel car buying experience!
They was able to get me finance whenever one couldn’t. Big thanks to Chad and Jeff Gordon Chevrolet!!!
Chris is great again!
Excellent service
Awesome service as always