Horrible customer service. I brought my wedding/engagement ring (that I purchased elsewhere) here to be rerounded. Two days after I got it back, my wedding band snapped and one of the diamonds was loose. So I took it back. Days after getting it back this time, it was misshapen again. I took my ring there a total of four times and they had it for about two weeks each time. The last time I took it, the manager told me they would call me to discuss some options for how to fix it. No one called. A week after I dropped it off, I went in to speak with someone and I was again told someone would call- they never did. No one ever apologized or went out of their way to help. In fact, I was treated like I was the issue. I have had this ring for four years and the real issues only began once I brought it here. When I picked it up this time, the sales person Alison was very curt. She brought the ring out to my car because my baby had fallen asleep on the way over and acted like it was a huge inconvenience. I will never enter this store or do any business with Reeds again.

Chris K. was absolutely amazing to deal with. We got necklaces and earrings from him at a great price and he was very patient with us. I absolutely recommend him

Eleana is a patient and knowledgeable sales person. She listens intently and makes selections accordingly. She quickly responds to questions and presents a variety of options. I will shop at Reeds again because of Eleana. She is such an asset to Reeds.

Jessica and the team are amazing. Stop by for Christmas gifts. Check out the Yurman and breitlings

Jessica was the most helpful ever for finding a gift for my sister in law! She was amazing and found us a great idea for what we were looking for. Highly recommend, we will be back!

I’m not sure if I can accurately convey in a review how wonderful the staff and owners of Reeds jewelry at Mayfair do their job!! It’s obvious they care about their customers as more than just customers. The manager Melissa is just, simply put awesome!! She helped me to replace a ring I had lost many years ago that meant more to me than I can express! She took the time to make sure we got the design just perfect. She accurately predicted how long it would take to get the piece made and went above and beyond to press the manufacturer to get it done before they closed for two weeks for the July 4th holiday as she knew how much it meant to me! My family will always use Reeds and more specifically MELISSA for all our jewelry needs. Melissa has made my year!! Alan and Rose you definitely have found a gem in her!! Thank you so much for your care and attention.

Amazing selection of Omegas. Ended up not making a deal, but Ileana could not have been nicer, more attentive, more knowledgeable, or more patient. Very classy operation. Please forgive me if I have misspelled your name!

In the last 2 weeks my family has had the chance to interact with Melissa to purchase 2 high end timepieces. Both purchasing experiences were first class. Melissa was attentive, creative and tuned in to customer service. There is no doubt that Reeds will be our familys jewelry store for all of our jewelry needs.

JoBeth was great and really helpful. Go see her for all your jewelry needs!!!!!

Bought matching His and hers Tag watches here for our anniversary, a few years later needed a link repair and they did it with no questions asked, made it simple and easy. Was very happy with our intial purchase and am very happy with their repair service. We buy the majority of our jewelry here, even had them do a custom peice for us. Always great service.

My rating is specifically for Jessica, the Pandora expert @ Reeds jewelers in Mayfair, Wilmington, NC. She updates me on Pandora promotion, however better yet, shes a pleasure to work with and always has a smile on her face. She recommends different purchases and even updates me on future Pandora lauches. Thank you Jessica!

I had an amazing experience picking up a new Rolex Datejust 41 from Reeds! Brady and Melissa did an excellent job with the delivery. I had been on the hunt for the perfect watch for a few months and Brady did a great job keeping me in the loop. Once this watch came along, I knew it was the one. They walked me through the features, sized the watch, and made the transaction easy. I look forward to doing more business with Reeds!

Today my husband purchased his first Rolex. Melissa initially helped him pick out the watch. She was informative about the available watches and was extremely helpful. We came back the next day and Beau finalized the purchase. Not only was he super nice, he answered any question my husband had. Both Beau and Melissa are highly educated in Rolex and went above and beyond. I would highly recommend anyone looking to purchase a Rolex, or any luxury watch, to contact Beau or Melissa.

Highly recommend Reeds Jewelers, ESPECIALLY the Mayfaire location. The staff is very knowledgeable and helpful.Today I worked with Jessica who was absolutely amazing! I look forward to going back to work with her and the rest of the staff soon!

I always have great customer service here. Everyone is always friendly and helpful. Ive had service on my rings a few times, and they really take care of the items.

Jessica helped us today and was just incredibly pleasant!

Jessica Weaver! She is the bomb! Beautiful, fun, so helpful, my Pandora experience has been made so much better with Jessica. I❤ her.

Yesterday Reeds refused to accept a watch which I had purchased from them for repairs. Ive had the watch repaired before through this Reeds store without issue. When pressed for reasoning, the gentleman first explained they had no room to store the watch. Later, he switch explanations saying they had no staff to repair the watch. The store was not busy and I could see jewelers in their service area. And I added I was not expecting the watch back anytime soon, but only wanted to begin the process. Ive purchased many nice pieces of jewelry over the years from that store through Robin and earlier Cindy. The gentleman would not even look up my name to review purchase history. I was utterly disappointed because Ive never hesitated to purchase in person from companies that also service their product. I want to support that kind of company. Reeds lost a customer yesterday.

My local Reeds does not sell Omega so I checked with a couple of Jewelers in Raleigh, NC and this Reeds in Wilmington. Robin was the consummate professional from my first phone call to the time we walked out of the store with my new Omega Speedmaster Moon Watch. The other stores were closer but Robin’s service was worth the extra miles!

Completely rude and condescending attitudes from all the employees here. Bought a ring, purchased their $170 warranty and they refused to resize the ring after they messed up the sizing. Customer service was rude and unapologetic after $1k plus purchase on a ring. Returned. And refuse to do business with them in the future. Do not bother with these people. Seems like they only will care if you are spending $40k+ on a Rolex.

I can not say enough about the expertise and courtesy shown by this location and especially Jo Beth who took all the time I needed to pick out the perfect birthday and Valentines day gifts. All of the staff was very pleasant and made sure I was greeted and felt comfortable as well as found anything I needed. Jo Beth did a great job helping me understand my options for obtaining the Reeds credit card so I was able to sign up and save earn some extra rewards. Would recommend this location to anyone looking for a knowledgeable staff and great jewelry buying experience. Will be back for sure. Thanks Reeds and Jo Beth!

Went in to ask a question about my watch and it seemed to be a nuisance for them. They lack in the customer service dept big time. I’m not quite sure how they have become a Rolex retailer

Helpful, friendly staff. Beautiful store. Ill definitely be back.

We were looking for wedding rings walked in and Chris immediately started to show us rings and take the time to answer questions. Chris was very professional during the entire process. Jessica assisted Chris with helping with our purchase.Both Chris and Jessica were very helpful during entire process. This is definitely the place for great service.

Always have a good experience at Reeds in Mayfair but Brittany L. who helped me to choose an engagement setting for my center stone was over the top amazing. I had been looking for a different setting for YEARS and could never decide on anything. Brittany was so patient in helping me make a decision. She educated me along the way, as well. I never felt rushed or pressured to do anything. I just picked up my ring yesterday and it FAR exceeds my expectations. Cannot say enough good things about my experience. Brittany is the best! (everyone else was great, too, including Jo-Beth who helped, as well!)

Went to this Reeds location to have my engagement ring sized. One of the sales associates took my ring and immediately tested it with the diamond tester they had which read the ring as not a real diamond. She then proceeded to tell my fiance and I that the ring was not a diamond. We were obviously shocked and tried to explain that the ring had come with a GIA certification - she was extremely rude and replied I dont care what paper they gave you, its not reading as a diamond. We left completely distraught and decided to go to another jewelry store to double check before we confronted our seller. We went to Perrys Emporium and told them the situation. They immediately took us back to one of the owners who looked at the stone and reassured us that the ring WAS in fact a diamond due to its specific characteristics and we had nothing to worry about. He then proceeded to look at the diamond under the microscope, find the GIA certification number and even pull up the diamond on the GIA website to make us even more comfortable. Lastly we asked the owner to please check the stone with their diamond tester as well as we were so upset from the other place. He checked it for our piece of mind and their tester read the stone as a diamond. Will NEVER come back to Reeds - please go to Perrys as they actually engage their customers and help you.

Wonderful selection of Watches and Jewelry. Staff is very friendly and helpful. I love coming in this store.

I love shopping here. Friendly, knowledgeable and professional staff! My husband and I have been customers for many years and have been extremely pleased. Melissa Gainey, the store manager, is incredibly helpful and delightful to work with. Her impeccable taste has led me to many purchases that I absolutely love! The other sales staff are easy to work with and have such positive attitudes. I always feel welcome when I visit the store. I highly recommend this store for a positive shopping experience.

Lucky me, my husband has been shopping at Reeds for years! He (we) are very loyal to them for good reason. Our last fantastic experience was yet another example; a re-do of my engagement ring for our 10 year anniversary. Brittany was fantastic! She really took the time to understand what i wanted and when she felt strongly she knew the ring for me she was right!!! i love my ring. i love the other jewelry she has sold my husband and she feels more like a friend than a salesperson. Reeds should be proud to have her on staff! We will keep coming back for another 11 years and further....

They made me a custom piece that exceeded my expectations. I get compliments on it everyday.

AMAZING customer service and the absolute best experience. This is the first jewelry store I’ve been in that the sales associate was excited to help us & so accommodating. If you’re looking for a great shopping experience, this is the place to go!

Went to go buy some necklaces and bracelets for my wife and daughter but the rude person at the door would not let me in because I have a medical condition to where I cannot wear a mask as much as I wish I could. She told me that my business would not be accepted here and I must leave.

Great store and professional staff!

Ive been looking at Rolex watches and they have a nice selection there but not the one I wanted. They helped me with all the questions I had and very friendly as doing so, I was close to closing time also!! Very classy place and folks!

Went in for a Rolex watch repair - sales lady walked by me 2 times and didn’t acknowledge me. Another couple came in and she ran to help them. This place will NEVER get my business. ZERO customer service.

Went in to buy a ring, were told someone would be right with us. We had about half an hour before we had to leave to be at another commitment. After 20 minutes someone approached us, told us he wasn’t trained to show wedding bands and that he would get someone else to help, we told him the time crunch. 6 minutes later he was helping someone and the person who was supposed to help us was helping someone who walked in after us. Never mind that was the 2nd or 3rd person who was helped who walked in after we did. Probably will now look elsewhere for wedding bands.

Great people. Fantastic service.

Went in there for a ring exchange and had some issues because the ring was purchased from a pandora boutique and not a reeds. Wasn’t helped the first time but this time was helped by bailey and was SUPER helpful. If you go in for anything ask for bailey she’s the nicest and most helpful person in there and she’ll always put you first.

Every time I visit Reeds at Mayfaire it is a fun visit! I love the fine selection of jewelry and the staff is ALWAYS helpful and accommodating. Melissa Beck is superb! She goes above and beyond our requests even to the smallest request. Thank you Reeds at Mayfaire for your friendliness and professionalism. We plan to visit you often!

Reeds Jewelers in Wilmington is my Go-To jewelry store! Melissa Beck is unbeatable in customer service. She went the extra mile to help my son design a one-of-a-kind engagement ring. They drove in from Raleigh to work with her personally! Im always greeted with a smile when I arrive there.

First time shopping with reeds, had no idea what to get my girlfriend for Valentines day so I walked up to the Pandora counter and was greeted immediately and helped with a wonderful gift to give!!! I know I will definitely be back and continue to shop with reeds jewellers!!! Christina and Jessica were wonderful to work with.

Great local service and amazing products. The owners are incredible and go above and beyond to make your buying process a pleasure. The lifetime warranties are an incredible deal also! I love all my rings I have purchased / received from here. Thank you Jason for everything!!

The Reeds Jewelers store in Mayfaire is always a great experience every time I go there. The staff is wonderful and they are always great help when it comes to finding the right piece of jewelry for me or as a gift to someone else. There is also a very nice gentleman in there that helps me every time and his name is Bryan. He is so kind and generous and I really appreciate everything he does for me when I am there. Overall an awesome store that has over exceeded my needs and expectations.

I’ve always had a great experience when going into Reeds. The sales associates are always willing to help you in any way that they can, and you can tell that their customer service satisfaction is one of their top goals! Would definitely recommend this store to a fellow friend !

We worked with Jo Beth and she made the experience of purchasing wedding bands absolutely wonderful. She was so cheerful and professional and made us very comfortable! This is a beautiful jewelry store and would shop there again!

Thumbs up! No pushy sales or anything of the sort. Melissa and the staff where all cool and calm! It was an educational experience if anything. Definitely coming back.

I have always gone to Reeds for all of my jewelry needs. I have always been greeted as soon as I walk in and taken care of almost immediately. The staff is always very knowledgeable and always help me find stuff within my price range. I recommend Reeds to everyone I know that it looking for high quality customer service and jewelry!

This was so very disappointing.I drove from an hour away to look at Rolex watches of which going to purchase! Not a light decision I must say. After waiting at the counter for over an hour looking ....NOT one Ill be with you in one moment or can I get someone to help you! I guess I was judged by the book. I almost laid 1 down cash to see it that got some attention! Its really sad that a company that I thought was so tasteful could represent themselves in such a tasteless disappointing manner! If you have to? drive farther, do yourself a favor and skip this place!Its like waiting in line to meet your favorite rock star. Only to be spit on as he leaves the concert hall! I was so looking forward to my first Rolex I have been saving up for! Disappointing to say the least!

I have been into Reeds a couple of times and have had an amazing experience every time. The sales associates are always willing to help and have a positive attitude. Bailey Pasin is one specific sales associate, Ive been able to work with. She is a real pleasure and has always helped me find what I need.

I spend a lot more time than 10 minutes shopping there. I always deal with Melissa Beck (manager) and she is amazing. She is so friendly and very accommodating. I never feel rushed when shopping there.The other sales associates are great as well, always smiling and greeting you and their repair department is efficient and timely.I cant imagine shopping at any other jewelry store.I. Kirby

Great shopping experience!! Chris was very helpful. He was very knowledgeable about their products etc. Def recommended this place to anyone!!!

Tanya makes jewelry shopping a breeze with her exceptional customer service, shes personable and very knowledgeable! Plus Reeds carries a great selection of brand names. Its our favorite jewelry store in Wilmington!!

Chris was great, knew his products, was very knowledgeable.

Husband went there to purchase my anniversary gift and I love it!

Always helpful nice people working there!

So I recently bought my Tag Heuer in for a new battery. I was told that the process would take a couple of weeks and the costs would be $120. I questioned the price and the floor manager then explained the process to me to justify the costs. After hearing her reasons, I decided to allow them the repair and clean my watch for the charge of $120. After two weeks I received a call informing me the watch was ready. Much to my surprise, when I went in to pick the watch up, the enamel was rubbed off during the cleaning process. I asked why this was so and the response was that the watch had been cleaned. My response was ok but why wasn’t the enamel replaced? The answer I received was “oh, your watch came in damaged and this is the way it is”. NOT a true statement. My watch was and is like new and my response was that if it was damaged in anyway, then why wasn’t that discussed or marked on my receipt?. So, of course, I refused the watch as I was visibly irritated at the floor managers response. I was told that they would put a rush on it. So, another two weeks pass and I get another call telling me my watch was now finished. So now, over four weeks have passed and I finally got my watch back . The point of my review is that although everything in the end came out ok but, the total disrespect of the floor manager to me, in my opinion was unnecessary, unwarranted, and not customer friendly. I was made to feel like I was wrong because I would not accept my watch in the poor condition the first time and she remarked that I brought in a damaged watch. This to me is a prime example of “The Peter Principle” where yes she has risen to true level of incompetency where she truly is in above her head. Imagine a manager basically calling me a liar...WOW.

Jessica helped us, she was so fantastic! Wonderful place.

All of my jewelry (and my husbands jewelry) is from Reeds. Its so nice to walk in and have the sales associates remember who you are. Theyve also done a fantastic job working with my husband, making him feel comfortable and recommending great pieces! Great store with a great selection.

Had an amazing experience buying my first Pandora bracelet! Was greeted withb welcoming faces and everyone was very informative and helpful! I will definitely be back and continue to shop with Reeds!!

Always informative and a delightful dose of knowledge. Did you know catch-up cleans copper pennies.?

Jessica and another sales associate, a fellow educator, assisted my husband and I last night (1/13/18) . They greeted us with a smile and immediately asked if they could help us as we approached the Pandora section of the store. They worked as a great team to help me find a ring and earrings, plus worked with my husband to surprise me with another pair of earrings without me even realizing it! This was our third time shopping at Reeds at Mayfaire and as always, was a good experience.

Reeds is top of the line on any occasion. Staff is nice and knowledgeable and the merchandise is from medium to high end. They sell Rolex, enough said.👍🏾

I have had an amazing experience at reeds! They are always willing to clean my jewelry and help me pick out something new. Bailey has been so helpful with picking out some new pandora charms for my bracelet and gifts. Would highly recommend.

Awesome experience at Reeds Jewlers located in Wilmington NC Mayfair. Melissa Beck was helpful throughout the whole process from financing to point of purchase. I was nervous and she and her sales associates went above and beyond to make me comfortable and make sure it was the best experience anyone could have. I am in sales myself and learned allot from watching these people and how they interact with there customers. A+ guys and girls. Will make sure to send everyone I know your way and will definitely be back for future purchases!!!!

Reeds is awesome!!! Great selection and are now carrying John hardy!!! Customer service is amazing. I rarely have any problems but when I do they are all over it with amazing results!!!!

The sales associates are in their own little world and dont care about quality & customer service. Sold my fiancé my ring missing a stone. The manager did take care of everything and made sure it was fixed quickly. Manager is great, ring is gorgeous, only downfall is that the associates are not the best!

First class jewelry store. Rolex dealer. Excellent selection of mens and ladies watches from Tag, Citizen, Raymond Weil, Shinola.

I will NEVER spend $ here again! I was given a necklace, wore it twice and it broke. So I took it in for repair. Had some health issues & totally forgot about it. Ran into my slip where I had dropped it off and called. I was told they no longer have it. It has been too long and therefore they scrap metal it. RIIIIGGGHHHTTTT. Im supposed to believe you didnt fix that necklace and resell it!? Never again. Lesson learned.

I have had the pleasure of working with Bailey at Reeds. She has helped me pick out the perfect Alex and Ani for my collection. I will continue to go to Reeds because of the great customer service I have received!

First timer with Reeds and Pandora. Jessica was so helpful and friendly. Definitely be back!

Picked out a beautiful ring for Christmas. They sized it and had it ready in time to have it under the tree.also took my wedding rings to be fixed, everything was promptly repaired, done when promised, and looked like new when I picked it up.

It was great the ladies were real helpful, with helping me find what I was looking for.

As always friendly and helpful staff I enjoy shopping at this location

As always they repaired and cleaned my ring on time as promised. Great employees

Awesome customer service, a big shout out to Melissa, Robin and Elizabeth. They are always there to help and more importantly they know what my wife likes.

Bailey Pasin is an amazing sale associate! Will definitely be returning to work with her again!

Easy quick had just what I wanted and didnt try to upsell me thank you

The manager saw us waiting for help and sent Cindy over to serve us. We were interested in Pandora charms. I asked to see some of them and Cindy handed me a pamphlet and said pick one out and shell see if she has it. I asked to see some of the cases and she said there are too many and again stated to look at the booklet. The Reeds store in the mall asks to tell them about the person you are buying the charms for. They are engaging and helpful. Cindy at Mayfaire was useless, inattentive and certainly NOT helpful.

Great service by passionate people.

I have personally been shopping at Reeds Jewelers Mayfaire for many years. Melissa Beck is the specific person I always deal with. She is very knowledgeable and helpful whether I am purchasing something in the store or designing my own unique custom piece of Jewelry. I would highly recommend Reeds Jewelers at Mayfaire for your next Jewelry purchase.

I dropped off a necklace with a medal as it needed a jump ring. I was told that the medal had to be built up for jump ring as it was thinning. I went to pick up a day after the said pick up date (I never received a phone call). Necklace wasnt ready. It was still back with repairs. I had to wait a bit. They must have thrown on the ring at that point. It looks as thin as it was when I dropped it off, yet I was charged as though it was built up. All the while my clerk was talking to another clerk about his wild $2000 trip to NYC. The other clerk was complaining about her headache and how she didnt want to be there. My advice, go to Kingoffs!

Love Reeds at Mayfaire! I had a great experience and worked with Bailey Pasin - would definitely recommend! ❤

Excellent service ladies are so helpful and sweet. Only jewler I’ll use

Jessica was so helpful and professional. I will definitely be returning.

Great! Customer Service Reps

Best Jewelry store in town. A huge selection of Jewelry and watches from Pandora, Alex and Ani, Rolex and Tag & David Yurman . Very knowledgeable employees with the best customer service you will find any where! I will continue to come back for years to come!

Great locally founded jeweler! Friendly, accommodating staff, and phenomenal selection.

Fantastic shopping experience for my engagement ring and wedding band! Melissa knew exactly what we were looking for. I wont shop anywhere else!!

Jessica at reeds at mayfaire is always knowledgeable and professional for all my pandora needs,. She spends alot of time until shes,knows,you are completely satisfied . Love going in such a nice professional atmosphere to buy jewelry.

Best customer service and amazing selection.

Terrible experience just now! Wife went into store to purchase a necklace, I told her to buy whatever you want honey, they wouldnt wait on her. She asked to see a necklace and the clerk said she diidnt have a key. She was dressed beach casual, jeans, baseball cap but wearing her chanel watch. They apparently dont know you should never judge a book by its cover. The manager or owner finally came over and asked if she had been helped and my wife told her no. The manager asked that same clerk to borrow her key to show her a necklace and she just handed it her. She had lied to my wife! For this reason we will not buy a single piece of jewelry from this store, ever.

Really nice selections of wedding rings.

Robin Singletary was so helpful!

I started buying all my jewelry on my 18th birthday which was over 35 years ago from Mr. Zimmer at the downtown store on Front St. There is no other retail jewelry store in Wilmington to shop for jewelry other than Reeds in my opinion.

Sales associate very friendly and helpful.

Amazing 5 star service

4/27.The website online listed their closing time as 9pm. I arrived there no later the. 8:45, all I needed to buy was a small part for a watch of mine and they were closed.

It was an overall great experience!

Excellent customer service! Stopped by for a watch battery replacement and was in and out in 10 minutes.

Not only does this store not have a direct number but corporate customer service couldnt even tell me if the store was up back and running after Florence. The guy from customer service told me that he wasnt sure why they dont have a direct number but advised me to call the store next to them and ask them if theyre open. Spectrum seriously get your ducks in a row. You dont know how hard it is to keep me from cussing up a storm right now.