Their sales rep doesn’t provide accurate information to the local office. Then after local office confirmed they have all information needed to execute a prescription later confirmed they DO NOT. They don’t answer phone calls-sourced out to a call service with no way to confirm information was then forwarded to the local office.If at all possible use another service-they either do not care about patients or their reputation or are totally incompetent-one or the other.

Their customer service is spot on and they go above and beyond. My dad ran out of oxygen while at doctor appointments an hour away from home. Wes nice enough to meet us to bring him a new tank :)

No one ever answers the phone. I can not get the oxygen supplies I need!

I honestly wouldn’t even give them any stars at all. Customer service is very rude and don’t want to help. They stop taking money out of my account for my cpap then all of a sudden they send me a bill for 500 some dollars. I call to see what is going on and the representative was very nasty and made it like it was my fault. I checked my account to them taking the money out on their own without my consent. Once this is done I will never do business with them again.

I CAN NEVER GET ANYONE TO ANSWER THE PHONE! NO ONE TOLD ME I HAD TO MEET A 4000.00 DEDUCTABLE BEFORE MY INSURANCE WOULD PAY ANYTHING ON MY CPAP MACHINE! I HAVE CALLED FOR A WEEK AND STAY ON HOLD. I WAS QUOTED A PRICE WITHOUT THEM CHECKING MY INSURANCE!

Terrible…struggling to get my husband the sleep apnea mask he needs.

Shawna (probably spelled that wrong) was so friendly helpful and informative!!! Thank you Shawna!!!

Worst company to deal with ever!!!! Worst customer service ever!!! Dont know what they are doing or why!! Cant get the billing right...….they also do not send you the products you need.....you have to call them every month and then get stuck in the phone system for hours. I would NOT recommend them to anyone!!!! NO STARS!!!!

Very difficult to deal with. They provide no local phone number and their voicemail message gives you no indication how to reach the local office. Been waiting months for a new CPAP mask.

I had a great experience with Shauna Monk. She methodically took us through the entire process how the unit worked. I chose my mask based on the information Shauna Shared. I used it for the first time last night and slept almost 5 hours. I registered my unit and I had a question about the Download and Registration and called Lincare this morning to make sure I went through the process correctly. Another Girl took my call and she was also very pleasant.

They called me with 3 days of doctor’s referrals and me within the week. Amber was pleasant, helpful, and provided the supplies and information I needed. They were pleasant, gave prompt service and their facility was good.

If I could I would give them a lower rating. It took them 6 months to contact me after leaving several messages. Said I owed them a bill because they had not contacted me. Do not do business with this company, just their warring

Lincare has helped me at every turn and they have been very kind and caring. I went in last month to get a CPAP machine and they went above and beyond to make sure I knew how every function worked and that every question was answered. I felt like a valued customer and I wish more medical offices had the positive attitude that Lincare does!

I have been a client/patient since December 2015 from an explosion of pulmonary fibrosis following an 8 hour operation.From the first visit, representative Ryan Casey has been incredibly sensitive and responsive to my oxygen needs.When my wife and had to travel, Ryan arranged the necessary testing to convert to a portable unit meeting airline standards.My contact with other Lincare staff has been limited but alwsys attentive and pleasant.

They have the rudest people working here. Absolutely the worst customer service ever. Would not recommend Lincare.

Place is a joke and lie lie lie.Had a nurse tell me my CPAP was cover under insurance only to get a bill 1 year later cause they lost my claim

If I could deduct stars instead of adding one in order to write a review I would definitely give it -5 stars. Terrible customer service. No one seems to know what’s is going on. Every time I called it’s always a different answer with no resolution.

I just would give less if possible. We were switched to Lincare due to or past provider no longer carrying my sons formula. He’s almost 3. Clearly at 3 this formula is very important for his food and nutrition source. Lincare has repeatedly screwed up my sons formula delivery. On ONE occasion it was my fault and they did help me get a can so he didn’t go without. However, the multiple other times as been a clear lack of professionalism. These people they service are PATIENTS. Not CUSTOMERS. They depend on these things. Today I called to let them know I ordered on March 2nd and as of today still have not received my child’s formula. She made excuses saying “they can’t keep giving me free formula and eating the cost”. Excuse me what?! His insurance pays for this and you have a prescription sitting there. The best they would do is have it here in 2-3 business days. WHAT?! Tomorrow is Friday. It would never make it here being sent out tomorrow afternoon until maybe Wednesday. He doesn’t have enough to cover and it’s $60 a can out of pocket for me. They need to fix their mistake. I did my part. And Candace refused to give me contact information for her boss or anyone above her. Funny thing, THEY CALLED ME TO PLACE THE ORDER THAT DAY. *For screwing up a previous order*. Save your energy and effort and fill somewhere else. I’m fed up at this point. I was promised last time there wouldn’t be another issue. Completely unprofessional especially compared to our previous supplier Walgreens Option Care. Not a single issue, EVER!

Run from these people as fast as u can. They said they filed my insurance and my insurance says they havent. Now theyre saying were backed up. Wilmington health pulmonary is no help either, but I bet theyre still gonna recommend. Kick back ?

Horrible customer service. Very unprofessional staff. Wouldn’t recommend them to anyone.

Lincare sucks. Have waited 3-4 weeks for CPAP, called several times and no one knows anything, finally got a call and theyre so busy it takes 4 days to get an appt. Cant imagine why theyre so busy given the customer service they provide. Will be looking elsewhere.

Truly the worst customer service. Its amazing that corporate doesnt clean house.

This place is THE WORST! All they care about is billing you - they dont care one bit if you get your CPAP supplies when it is time or if you can come on the one day they allow you to pick supplies up THEN they give you whatever supplies they have and dont even give a damn if your mask fits your face or anything else. Wilmington Health ought to be ashamed to be sending their patients to this horrible business to get supplies.

I would give less stars if I could. This office sucks. You can never speak to anyone on the phone besides the answering service. You never get called back. Trouble with Lincare since day 1. Very unprofessional and would not recommend them to anyone.

Almost impossible to get a hold of. Very difficult interface with no way to get back to a previous menu. You have to restart every time And there is no operator option.

I have not been impressed with Lincare at all. From day 1 it seemed they were only interested in telling me how much my Resmed Airsense 10 would cost me and not on what my needs were.Whenever I have called with questions, if I want to speak with my specialist, it can take days to hear back and sometimes I have to call 2 or more times to get a response. The first time I called with a question it was with regards to Events per hour. My specialist did not even know what Events per hour referred to, yet this is a part of the report the Resmed Airsense 10 provides.On a different occasion I was told that I should NOT wash my mask daily, that this would cause the rubber portion to harden prematurely and that the oils from my face were actually good for the mask to keep it lubricated. Yet, everything I read, as well as what my specialist tells me, contradicts this advice. So, not even Lincare personnel are on the same page with their hygiene advice.For more than a month now I have been waiting on a replacement foam mask. Nine days ago I was told this mask would arrive at their facility in 1-2 days. As of this writing, no word on the arrival of this mask. I just called to speak with my specialist about the status of my mask and was disconnected not once, but twice.In my dealings with Lincare over the past 1-1/2 months I have found their communication (or lack thereof) has been dismal. Lincare did a decent job at selling me my CPAP, but cannot seem to provide post service support for this machine. Therefore, I am about to place my CPAP back in its carry case and return this device to them. Its time to find another provider.

Referral was sent March 13th, called 4 times and left messages. No return calls ever. Spoke to supervisor March 24th about horrible customer service. Was told to call Monday morning and they would get an appt set for Tuesday. Never a call back to make an appointment despite best efforts to give them one last chance and out of desperation for cpap machine quickly. Wilmington Health phone Lincare themselves on our behalf and was told it would be 1+ week before getting an appt. Today, Friday, March 31 while trying to sleep for night shift and after 3 full work weeks had (almost) passed since March 13th, Lincare calls and leaves a message to call them back (at the cost of 3 hours of sleep when a 13 HR shift awaits and theres obviously already quality of sleep issues, hence the need for a cpap machine). Call back and nobody knows why someone called. Checked VM and caller ID and called Lincare back to advise Kelly called at 2:41pm. Rep who answersed advised she called to setup an appt and after explaining above and that we had transferred to another provider, she saw the notes stating pt is using Advanced Health Care and the call should have never been made. Horrible customer service from start to finish and beyond considering we advised on Monday we would no longer use their services. I do not recommend this facility at all. Lack of communication and when mentioned last week that we may need to look at other providers, the rep advised well, there are other options. Thats obvious...and any option was better than Lincare. Advanced is able to get us in same day, had all info for insurance and rates and everything ready to go. Very patient, knowledgable and courteous. A true example of good customer service. Take notes, Lincare. You need it.

Nice on the phone. Problem is getting a person on the phone, waiting forever.

Most unuser friendly system to date. have to call one department to update insurance then call another a few days later to make sure it was updated and then turn around and call another department to order supplies....