Price of product is highly overvalued for consumers dollars.. $9.00 INSIGNIA made in China... compared too low end of $3.99 made in TAIWAN.SOLD by competitor. For similar item. Not all electronics are over value but you must be a prudent shopper. Spend your dollars wisely. Also Best Buy offers no Seniors discounts. See product on right $3,99 made in Taiwan.

My husband and I usually order online and ship it or pick it up. Today we were in serious need of USB-C chargers, so I sent him in the store. He comes out feeling uncomfortable because of being followed by a pregnant female with red hair. He only grabbed chargers and checked out, he went by the PS5 accessories but he didnt like being tracked. Stereotyping makes your customers feel uncomfortable and they wont buy more. Relax Please. Best buy had what we needed so thanks, will continue to ship it or pick up moving forward.

Though knowing and selling tech for many years back, Amy was very informative, enlightening and the friendliest employee there. She helped me make my decision on the spot. Thanks Amy!!

This store is blessed to have Amy. The magical unicorn of all Best Buy associates. I wouldnt have believed an employee so awesome existed had I not seen it for myself.

Pretty logically laid out and mostly well-stocked. Fair prices and great offers. Only thing I didn’t like, was I didn’t notice where the carts were when I walked in and just assumed they didn’t have any until an employee showed me where they were. But that’s on me for not looking more thoroughly. A cart return would be nice though

Very experienced and knowledgeable assistance. Came in to buy a phone. All data was transferred from old to new. Best activation and data transfer experience ever and Ive bought 5 phones! Motog6stylus2021

People are nice BUT ..... I purchased a back-up cell phone (Motorola G Play 2021) because I had to send my main phone off for repairs. They dont carry the screen protectors or cases for the cheaper phones. Only the 1,000 phones. That came from 2 employees. They told me to get it from Amazon. Really???

Greg, an employee here, is absolutely horrible and did a terrible job. He needs to be fired or he will run off all the customers

They need more salespeople on the floor, it took me a while to find help and I didnt like that experience, the person that did help me was beyond helpful and courteous.

Not happy with the clerk. I asked to see a specific TV. He gave me a dozen reasons why I didnt want the TV I specifically asked about. If I had not driven 45 minutes I would have walked out.

When to get a phone, be unlocked phones are cheaper at Walmart but man they got a lot of stuff. Refrigerators with washers and dryers, TVs as big as a wall. Check it out soon.

We purchased a Netgear router. Worked fine for almost a month. Took it to best buy and they said they couldnt do anything because they only have a 15 day return policy. Almost like they know items are going to have issues after that. Most places allow at least 30 days.The woman just said thats our policy.All we heard was....if you want us to stand behind our items youll have to give us more money for the extended warranty, otherwise too bad. Youre lucky we give you 15 days. Of course, Netgear requires you to return items back to who you purchased them from. We spent 3 hours on the phone with them and we wouldnt recommend them either. We no longer shop at Best Buy. They were not professional and they obviously have no respect for their customers.Of course we still have to continue making payments on that equipment. Which is more salt in the wound until its paid off.

I was looking around, literally, trying to find the aisle I needed and am employee approached and asked if I needed help. Very friendly and helpful. Answered my questions and got me my item. Quick, fast service.

Lots of employees standing around talking to each other.Acting annoyed when forced to deal with customers, or running away from them.Empty sveles nothing in stock but TVs and sound systems. Cmon guys try at least a little.

Geek squad helped me out big time. 2 thumbs up

Really enjoy this store. Very helpful employees.

My husband and I ordered a fridge 8 days ago (8-24-21) and was told yestersay (8-31-21) that it would be there for pick up on 8-31-21. We came in today 9-1-2021 at 3:00 PM and he was told it isnt coming in until the 8-7-21!!! Very frustrating considering were over the road truck drivers and leave back out on the 7th! In result on this ridiculous delay YET AGAIN, hes going to have to stay at home an extra day JUST SO HE CAN GO GET HIS FRIDGE HE PAID FOR. We sure do pray to God its there when we go on the 7th....

I went in the other day looking for a networking solution for my home and was assisted by an employee by the name of Alexis. She talked through the issues that I was having (specifically devices that kept going offline throughout the day) and offered a solution as well as guaranteeing me that if I was not satisfied I had 15 days to return the product. She was spot on with her recommendation and my issues have completely resolved. I really appreciated the help and information she provided.

No custome service, noone tried to help. No inventory 3x going to find what Im looking. This is 3 times its been this way looking different items. Tried to call but recording says not taking phone calls at any location only order calls. Needed assistance but none available last 5times Ive went in there after waiting for over 30 minutes so again just left.

All the employees are extremely nice! Jesse is outstanding and very helpful! Will definitely continue to purchase my electronics through them!

They returned a phone I seriously didnt want and have me no hassle. I usually dont go to best buy for anything but my experience would make me a repeat customer.

GREAT SERVICE AND ELECTRONICS. ALL YOUR NEEDS IN ONE PLACE.

Can always find the electronics I need. Staff are very friendly and willing to help.

Hardly any products in the store. Everything I wanted to purchase they were out of it. Was told I could order it. Whats the point of even having a store if I have to go online. Spent my money at Walmart instead.

Friendly staff and Good customer service. Wish they kept more electronics stocked in store.

Great place to buy your smart TV. Everything I bought was on sale except the TV stand. Two weeks later it went on sale and they honored the sale price. Thanks to Best Buy of Wilson, NC.

Russ the sales associate was very informative and helpful.

Everyone was kind and helpful. As a physically handicapped person it was difficult to get around in the wheelchair provided. Not every one has someone to.push them around.

Helpful staff however the store didnt have what I needed.

Shelves were Bair and no help in sitting until I was walking out the door.

I love this Best Buy, Antoine and Jesse provided exceptional customer service on the day that I went into the store. I would recommend this Best Buy over others. Thank you again to the team who was able to help me get a new printer. JD (I think that is his name) was awesome as well to assist me with checking out, he did everything that I asked of him. (I was doing an exchange so my process was a bit involved)

Staff are helpful and not crowded at all!

Had a horrible pick-up experience today with manager & the worker-kyle. will never return here ever. it was right at closing & i hate for ppl to appear irritated w me

Very good place and great employee there and they help you with what you need to get.

Great place to shop, very helpful staff and awesome membership . I drive 45 minutes to buy here and there’s a Best Buy 10 minutes from my home ! Thank you guys for all you do

Good experience. Quick order pick up with no hassle.

The store stock is okay. Do your research ahead of time. Staff is not tech experts on products, they are simply there to direct you to a product then to a register. They have no issues selling open box products under inaccurate information then not standing behind what there staff may have told you. Be sure to know what you are getting ahead of time because they will tell you what you want to hear just to process a sale. The GM of the store is a young arrogant person, that honestly needs to work more years on the sales floor. Don’t assume the management will correct any mistake that there staff has made no matter how big or small the issue.

Matt was very helpful on the phone and took care of me when I walked into the store

Fantastic customer service!! Jesse and Ashley went above and beyond. Thank you so much!!

Got a tv from here for Black Friday. Employees were friendly and very helpful. Quick to respond when we had questions. Overall great experience!

They sold me a phone that wouldnt work. They gave me my money back. But I really wanted the phone and they couldnt get another one they said

The associate named Mauricco spent most of his time with one customer when it was several customers waited to be helped. I was not acknowledged nor helped in finding my laptop. It took 45 mins for 1 item that should have been maybe 10-20 mins top. I will never spend my $$ there again.

Very fast and curtious service!

If I wasn’t followed during my shopping experience, I would give it 5 stars. Watching me you missed the man stealing a cheap pair of Bluetooth Headsets.

The young lady that helped us was Awesome! I think her name is Mary. She was so knowledgeable about the information on gaming and merchandise. She was very professional and polite. If you need gaming information this is the place to get all the help you need.

They almost always have what I am looking for and can order more unusual items. Mauricio is super helpful and so friendly!

Awesome place for any of your tech needs; a little annoying being asked every other ten minutes if you need help, but then again I guess thats just great and consistent customer service.

Theres not other stores around North Carolina thats closed so I can make a grade on that one

Waited for 15 minutes for someone to assist us with the smart watches. This is after asking two different people for help and no one ever came. Werent many customers either. We saw more employees than customers.

I have never had anyone in my family treated the way my daughter and my grandson was treated tonight. I ordered something he wanted online to be picked up curbside. They waited n nobody came out. Soy daughter took my grandson in the store walked up and told the lady that they had been waiting outside for curbside and she commenced to start screaming at my daughter with my grandson standing there. Yes he is 20 but he is artistically challenged and it upset him. He thought it was all his fault. So my daughter walked out. Only reason I give them 3 stars a nice gentlemen working followed em out said how sry he was and took care of my grandson order. We do curbside to stay safe. Then you are going to get an attitude and tell at my family no I dont think so.

Friendly staff, needed some ink for my printer the associate went and checked in the back for the bigger ink cartridge. They had it and it took less than 10 minutes.

Very helpful and knowledgeable staff..

Clean, spacious and the staff is attentive.

The worst customer service ever. I will definitely be making a YouTube video about the customer service quality and situation. Let’s share our customer service experience with Best Buy via video and share this with all our friend and family and reshare our experience. Hopefully getting the word out will ward off innocent customers and give them incentives to just go straight to the product companies. Your customer do matter #bestbuyexperiences bestbuysucks2021 #thevoiceofthecuwtomermattersIf y’all want more details let me know I will be leaving a link about the situation on YouTube as soon as I upload it.

Nice store, staff, no computers available!

Fast no waiting today ....but previous visit took some time for help....

I loved Bestbuy, nice people.

They offer so many services, its great. Love to just browse, its my go to place for any equipment needs or wants.

Bought a new phone, phone manager was very helpful and extremely knowledgeable

The geek squad repaired my laptop an did an excellent job

They didnt have what I wanted and I had to drive an hour away to find out they didnt have it

Items were easy to find and store was clean.

Please fix the price on the phones the pixel 4a was 800, that would turn people away who dont already know the price

They are the best company . I went to see of I can get a cord for my phone to connect to my TV and the man I was talking to was external helpful. I would recommend any one to go there .

Employees very helpful.

Mary was wonderful, smart and very friendly! Thanks for helping me with my purchase 😊

Associates always helping and resolving your questions, always giving you the best deals, the information on every device for you convenience. Outstanding costumer service thats the Best Buy way.Id been there multiple times and always get satisfied with my shops.

Bestbuy in Wilson ruined my new years weekend I am sitting in their parking lot right now there web site says in store shopping and curbside pickup just like it did when I left Goldsboro 45minutes ago ....got here and they tell me I cannot make my exchange its curbside pickup only.....I had alot of personal stuff I sacrificed to make this drive and now due to false advertising and or bad business I am in a rut now.....iwish I could sue for stress cause Id be a trillionaire screw this place

Needed an item. Found staff member who quickly helped as item was in lock up cabinet. Quite cordial in dealing with customer (me).

Didnt find what was looking, neat place tho, wasnt crowded a plus.

They got good stuff but aint got nothing in stock ever time I look for something.

I drove 45 minutes to get here specifically to purchase a tv. Waited 35 minutes for help. Went to customer service 3 times asking for help. Left with no tv.

Did an exchange on a TV/DVD. Employees were extra nice and very helpful.

Customer service in the video department was very helpful and answered my questions.

Zero help from geeks...drove almost 2 hours for them to basically tell me my appt was canceled. INCOMPETENT. We tried to reach you ...really so you called the BROKEN phone Im trying to fix? Brilliant.

Service is always good. Always uphold the warranties without any problems.

Where to start... The staff is almost completely worthless. They dont know anything about the products theyre selling, the store is hardly organized, but the lack of effort from the employees takes the cake on this 1 star rating. I was looking at a $1,400 laptop for over 30 minutes and the guy working in electronics just kept playing on his phone. I finally asked for assistance and he told me he would be right with me. Well, two guys came into the isle next to me *mind you Ive been here 30min and they just entered the store* and the associate immediately walked up to them and assisted them for roughly 15min. By the time he was done, he looked at me and then walked off like we had no prior interaction. Pathetic.

Great place to buy electronics, curbside pickup is very well run and easy to use

Picked up my tv curbside. Dropped off my damaged microwave hassle free.Very fast and courteous experience at the Wilson bestbuy.

They have what you need,if youre willing to pay high prices .enough said!

We got our TV that we love!!

I bought a computer from Best Buy shipped to home. Their carrier delivered to the wrong house so it was refused by that homeowner.Instead of rerouting his delivery to the correct address the carrier returned the item to Best Buy and tagged it with delivery refused 🤬!The purchase was a Christmas gift that will not be delivered. Not only will it not be delivered but since I used my Best Buy credit card it takes a full billing cycle before the credit hits my account and I will not be able to repurchase until those funds clear, because the purchase was for the amount of my credit line.Thanks so much for ruining Christmas Best Buy!Best Buy argues that this is a carrier issue, and my argument is that is the carrier they choose to use.I understand that this isnt a direct mistake from Best Buy but that isnt my problem! I purchased goods from Best Buy for Christmas and this is a big problem for me since I wont be able to give my kid his Christmas gift on Christmas nor will I have my credit line opened back up before Christmas is a Best Buy problem and not a me problem!

Store pickup service team is excellent

Great Service!

Been calling ALL morning. No one will answer. Been on hold for 48 minutes three spererate attempts to reach a single person. Im trying to buy a washer, dryer, roomba, tv mounts, delivery, geek squad, etc. IM TRYING TO SPEND THOUSANDS 0F DOLLARS BUT NO ONE WILL ANSWER!

Good experience!

As always they have the best prices.

Out of most everything I was looking for and hard to get someone to help

Was there to pick up order. The message said 5-10 minutes. We waited 24 minutes no one came. I had my husband go in to pick up and all the help, clerks etc. Standing around doing nothing. Why have curbside pickup if youre not going to do it. And I was not the only one that had to go inside to pick up.

Stores dont carry half of what they show online... I like to touch, try out,and hear what Im buying.

For any electronic need I would recommend

Quick and easy service when returning a product

The curbside pickup service was very convenient and accurate.

They have the best deals on phones and products I always find what Im looking for at best buy

Great custoner service. Covid protocals observed.

Great customer service as always.

They were there to help with that stimulus check for sure. Got what I wanteddddd

When THE PS5 drop they WEBSITE CRASHED CALLED WILSON BEST BUY WORKERS THEY WERE VERY RUDE I DO NOT LIKE BEST BUY SHOP AT WALMART OR TARGET IF YOU HAVE TO WORSTBUY

Jesse was a wonderful rep to work with as he easily solved an online order we had issues with. Thank You for your great service!

I went in looking for a refrigerator for my sons college house. I went to ask for help in the appliance section and the young woman employee was very rude and made it very clear she had no interest in helping us. She actually said they had nothing in stock. We left and ran around Wilson looking for a fridge for 2 hours. We looked online and lowes website said they were in stock. We went back and spoke to another employee and she said there were some in stock and we bought it. We complained about the initial employee but no one cared.