I have had my cars serviced at Krause Family Ford for over fifteen years and have never, ever walked away with less than 100 percent satisfaction. What else can anyone walk away with from this dealership where everyone is professional, honest and genuinely pleasant? A pleasant experience, reliable friends to call on again for your next car service or purchase.

I wouldnt even give them a star to be honest. My husband had been in contact with a sales associate to come in to see a truck. The associate knew we would be coming & very interested in the truck. We drove all the way out to Woodstock, almost an hour for us to be told they had just sold the vehicle. Poor way of business in my opinion.

Had a great experience with Johnathan Pantaleon. He worked with me to help seal the deal. He was very friendly and not pushy like some other places. I appreciated his approach.

I really wanted to give this a 1 star review to offset their review padding from the sales department, but Ill let you peruse through the obviously persuaded reviews before I stoop to their level and give an incorrect review. The sales department is fine. Typical tactics to get you in a car youre going to overpay for, but nothing crazy. Theyre the only reason this is a 2 star review is because they literally just did their job. Helpful hint, anytime you see a salespersons name in the review it was coerced at the time of sale.The service department is a nightmare. I have driven Ford vehicles for 12 years, and this is my last one. The service department took no pride or ownership in their work, and acted like a local shop that didnt have the Ford logo on it. I paid 3 times as much in a rental car than Ford paid for my warranty repair, and I would have saved money and time just going to a local shop.I was told it would be a couple of days when I dropped my car off, but it took a week and a half before they even looked at my car. It was another week and a half before it was repaired. They did send me a check for a third of my rental car costs on a WARRANTY repair.They deserve lower ratings, but I have to be honest in what I do, even if they arent.

The team at Krause Family are very responsive and professional. This started with Pete and continued with Mike. Both worked hard to earn my business and Im happy I chose to do business with them. There are a lot of places you can buy a car or truck but if youre not giving the folks at Krause Family a chance to earn your business, youre making a mistake.

When shopping around we dealt with several staff members, all of which were incredibly professional, friendly and super helpful. Pete did an absolute amazing job on getting us the very best price on our trade in as well as our new purchase. They went above and beyond in both the before, during and after sale service! Definitely recommend to anyone looking to purchase a new or used vehicle and we will definitely return when we are in the market to purchases a second car next year.

So glad we stumbled upon this family owned dealership! We traveled from over an hour away because all the dealerships close to us were closed on Sundays. We were greeted promptly by Don, and we are so thankful we were! He helped us navigate the process of buying a new Ford F-150 that made sense for our family. We are so excited about our new purchase! Thank you, Krause Family Ford!

I bought a used 2012 Chevy Silverado from this Ford dealership when I looked at the vehicle everything seemed good I was told the truck was in very good shape once I purchased the truck two days later I was having a lot of suspension noise turned out one ball joint was about to break and the rest of them were in very bad shape try to get in contact with dealer to try to fix they told me there’s nothing they can do for the first month the shop I had the truck and it’s still sitting there today I do not recommend buying anything used from this dealership This is now costing me a additional $2000 to fix

Absolutely the worst place to take your vehicle. Started with them replacing cosmetic parts that were unrelated to accident to milk more money out of insurance to then not replacing parts that were involved in accident. I’ve made 3 additional trips back to show them another issue. Sad to say that their quality of work is actually better than their customer service. From a service department manager who will lie right to your face even when caught in lie. This is the response he gives 🤷🏻‍♂️I would suggest fixing your car yourself over pulling into their service department.Edit: Well I’ve already came and retrieved my vehicle to be fixed elsewhere. I

Great service and friendly personnel. Always a great experience buying, selling, and trading cars with them. Ive bought used cars, new cars, and even just received my first ordered car (a Mach E GT Performance Edition). They are always willing to help and will find a way to make the deal great.

Was a great experience, Daryll(?) I think is the one that helped me get into my new(to me) CR-V. Was greeted right away the moment i went in, they did everything they could to get me into my CR-V and i was able to get it. Always asked if i was alright or wanted water, etc. Felt warm and welcome. Would highly recommend.

Just traded in my 2015 Ford Focus that I got from this dealership back in early 2016 for a used 2015 Ford Mustang a couple days ago. Don Hunter was so helpful, patient, professional, and kind through the entire process of trading my car in and buying the Mustang. Diego in the financing department was also amazing! This place never disappoints and I will continue to go to them for any of my car needs especially my maintenance on my new Mustang (Rick Moore is the BEST in the service department). Thanks for making the process of buying a car hassle free!!

My service adviser, Will, was extremely helpful in explaining two recall issues on my 19 F350. His communication was timely and explained the fixes in easy to understand terms. Great service and attitude.

Bill was an awesome auto advisor. He made the process seamless, fast and easy. I would recommend his professionalism and service to anyone. Everyone from the front door greetings, sales and financing were helpful and efficient. They made me feel comfortable from the very start. I was even able to text back and forth and get financing approved before i even showed up.

Ive been to a lot of Ford dealerships as I travel for work and drive my F150 platinum for most trips. Oil changes end up needing to be done in random places. Mike Hartness and the guys in the Quicklane here were so nice and helpful. Quicklane ended up being 150.00 cheaper than the local mechanic on my oil change as I have the 3.0 powerstroke in my f150 so most places need to order the filter and oil. I paid 117.00 for my oil change, I was in and out, and thats the cheapest Ive paid for an oil change on this truck anywhere. Now that I live in Woodstock, Ill be a repeat customer. Thanks so much guys

UPDATE 10/25/21: Still have not heard from anyone about my problem. Auto stop/start does not work as a result so my fuel efficiency is impacted. This is a well known and documented issue. Please provide a solution to this ASAP.It started out good. Bill is easy to talk to and was attentive during the process. It did take quite a long time, around four hours and I didn’t even test drive the vehicle or try to negotiate the price. My issue came after the sale.While I was waiting to complete the sales process, I was told the vehicle had a shimmy in the front end which was probably related to a tire imbalance. The truck was sent to service to fix the issue. Once I drove the truck off the lot, I could tell the shimmy problem was not fixed. I also noticed the 110v power ports were not working.I contacted my sales consultant and he told me to bring it back and they will fix the problems. I brought it back the next day and after 3 hours of waiting, the tire was fixed but the 110v ports were not. In fact, they didn’t even try to fix them. I told the sales consultant and service guy that based on my diagnosis, the problem was the inverter and to just order one for me and I will pick it up and install it myself. Everyone seemed to agree that was an acceptable solution but three days later the sales consultant contacted me and said they wanted me to bring the truck back to the main service for diagnosis.Not wanting to endure another extended wait for service, I sent him a screenshot showing a DTC in the DC/AC inverter module indicating “General Electrical Failure” and described the flashing light error code on both ports which is described in the owner’s manual as a “system overload” even though nothing is plugged into either port. A brief search of these symptoms unequivocally indicates inverter failure.I haven’t heard anything since…Please do not reply to this review asking me to reach out to someone. Bill Montooth has my contact info if you wish to get in touch with me.

This is the worst experience Ive ever had at a dealership repair center.I made an appointment to drop off my vehicle to get a diagnosis on an issue. Despite have an appointment they didnt get to my diagnosis until 3 days later. No updates, no estimate on time, no warning that I might be without my work vehicle for so long.When they finally do get the diagnosis, they tell me to get to the real problem theyll have to fix an issue that was triggering an engine code. Ive had that issue for years and multiple mechanics have told me that it is nothing to worry about and it would only affect my ability to pass my emissions test. The shop swears that it could be what is causing the problem. So I pay a ridiculous amount to fix this one issue and then surprise surprise it doesnt do anything other than clear the check engine light. I have since talked to yet another truthful mechanic who confirms what they did would in no way affect the problem that I came in for.On top of that, they tell me they had to add three quarts of transmission fluid due to a leak. Only problem with that is that I had their Quick Lane department do a transmission flush a week prior. So either my vehicle is leaking an insane amount of transmission fluid over a short period of time, Quick Lane didnt actually do their job, or the service department is lying to me about something they can easily up charge without me being able to check. Well I drove it for a month a then had another mechanic check and the transmission was not leaking in a way that would require three quarts added in one week, not even close. So someone is lying or someone isnt doing their job correctly.Stay far far away.

If I would only rate my experience with my wonderful salesperson Dale, I would have given 5 stars. Dale was amazing! He walked me through the process, thoroughly explained all the procedures and truly put me at ease with this stressful process. He even returned my rental car for me when I finally was approved for the car! The one glaring downside was with the finance person named Diego. When filling out my contract he neglected to tell me that he added the $3,500 extended service plan without my permission or any knowledge about the plan. It was only after I signed my original paperwork that I took a minute to look over the contract to see that it was added. I got Dale to ask to talk to Diego again and he then tried to explain what it was. After I kept declining the coverage he stated that he would not make any money on the car if I didnt accept the $3,500 service plan. He finally took it off my contract, rewrote it, and now I am a happy Krause Family Ford customer. So two final things: Number 1 - When you go there, ask for Dale, he is simply the best!!! Number 2 - if you get Diego writing up your contract, make sure he explains the extended plan and that you really want it before you sign anything. Overall, I would recommend the dealership and yes I would buy another vehicle from Dale.

It was a very positive experience. The car was ready for test drive upon my arrival. I was able to purchase and drive away with my new car the same day. It was a seamlessly smooth process.

Purchased a 2021 Ford Explorer and per my bill of sale I paid for tax, title and license and dealership did not submit paperwork to state. I tried to call several times and no one responds. So I paid for a vehicle the dealership still technically ownsAfter over 30 days of nothing this is starting to feel fraudulent although I want to believe this just mistake on their part.But you can come up to your own conclusion.If you buy from this dealership youll have nothing but frustration. Be warned!

Just wanted to give a shout out to Dustin Wilkes at Krause Family Ford... we bought a new vehicle on Saturday and Dustin was professional yet easy to talk to and straight forward with information. Thank you Dustin for a good buying experience; we look forward to doing business with you in the future!

Major engine repair. Krause Family Ford provided excellent service at a fair price. A special shout out to Jason A. who correctly diagnosed the problem(s) and then did an OUTSTANDING JOB fixing the motor!

These people just dont deliver correct information. Talking to the staff looks like talking to deaf, they dont read the queries.I found one vehicle of my interest here, and want to trade in mine, but Diana Garcia was very un supportive in providing any details. After multiple followup i just gave on them and just pass.

Fabulous service. Friendly people. My thanks to Jason and Ann for taking such great care of me.

The first time I’d been to this dealership since I recently moved from out of state. It’s the closest to my home so I honestly picked it out convenience. I was not sure where to go when I arrived. Someone noticed and asked if they could help. They walked me all the way to where I needed to be. Also, my truck was to be worked on. The service staff was friendly. They also were able to fix my truck quicker than I expected and 100% of the bill was covered by the warranty. I haven’t had the issue reoccur with my truck again. I had a good experience at Krause Ford.

My used car purchase was a very pleasant experience. My salesperson Stacy was thorough, kind and patient as I had a lot of questions. My return for a WE OWE work a week later went smoothly as well.

Krause Family Ford provided an amazing end-to-end experience when purchasing a used car. I first called to schedule a test drive, which they made incredibly easy with my limited schedule. At the dealership, salesman Don Hunter provided an informed but no-pressure experience, and they provided a lot options to ensure we were happy. Id recommend them for sure.

My buying experience here at Krause Family Ford was the best dealership experience I have ever had. Bill Montooth was extremely helpful. My first time coming in I was trying to decide between two totally different trucks. Just planned on test driving them and comparing and contrasting them. There was absolutely no pressure, and I was handed the keys to both trucks immediately. I left and made my decision a few days later, and Bill even came in on his day off to work with my schedule. We ended up making a deal that I think was more than fair, and they exceeded my expectations with an add-on that I requested. I have had some very negative experiences with dealerships in the past, and Bill and Krause Family Ford have shown me that it doesnt have to be that way. I will absolutely consider them for future car purchases.

Fine folks at Krause Family Ford as we actually enjoyed our car buying experience. Very hospitable and just as nice as they could be and Pete Gay our salesman was very knowledgeable and worked very hard to get us the best deal possible. My wife and I are very pleased and would buy from Krause again.

I never have been a fan when it comes to dealing with Car Dealerships, however when I was on the fence about buying a new 2021 Ford Ranger Dale in Sales reached out to me, I test drove the truck and decided to think it over. Dale never pressured me into the sale and was very professional. When I decided I wanted to move forward with the purchase Dale handled everything pretty much over the phone for me and I came in and picked up my new Ranger. The Truck has been great, and the quick lane service has been great as well, Mark the supervisor is phenomenal. All in all, I’d highly recommend this dealership.

I bought a used car for my daughter that just came on the lot. Hit all my qualifications and I purchased prior to service review. Without asking, they replaced all the tires with high-end new tires, buffed out all the minor scratches and beat all of my expectations. I highly recommend working with Krause Family Ford. Above and beyond to do the right thing and I didnt even ask for it. I would highly recommend them to anyone. Process was easy with no pressure.

I bought my new truck at this location and I had a good experience with them. Gregory Potts is a great sale man and he was helpful.I recommend them to everyone.

It was a pleasure working with Don. My entire experience shopping with Krause Family Motors was amazing. Don & Krause Family did their thang getting me into my dream car. The first time in my life I got the vehicle I wanted and didnt settle for anything less. My family is so proud and happy for me and my children absolutely looooooove the truck. Lets not forget the rate offered and the monthly payment was phenomenal. Krause Family was definitely a blessing. Don and Krause Motors will always be my go to and recommendation.

Josh is great. The service is quick and the techs actually took the time to investigate and ensure problems are taken care of. Josh communicated every step of the way to make sure no unconvinces were had. I appreciate them all greatly!

Let me start by saying that Stacy Hall is amazing. I was greeted when I got out of my truck with very friendly people, met Stacy and told her what I was looking for and she went above and beyond to help get me in the perfect vehicle. She even went as far as to email me videos on my new vehicle as well as giving me her phone number if I had any questions. Excellent customer service from the minute I walked in, to the financing department to driving out in my new 2021 Ford Focus. Thank you Stacy and Krause Family Ford for a wonderful experience. I would highly recommend using these guys on your next purchase.

I have bought 2 vehicles from Krause -Woodstock in the last year and both experiences were fantastic!! From the salesman (Greg) to the sales desk (Evan) and then finishing off with Shane in finance, the entire process was smooth and easy. Thank you everyone for working with me to ensure I was getting the best deal possible!

Tim at Krause Family Ford worked quickly and effectively in solving the issues with my 2015 Ford Explorer. He did an excellent job.Tim has no control over pricing. However, Krause Family Ford charges outrageous prices for components. I got a new back up camera for $815 and a new spark plug due to the other being damaged. The cost of 6 new spark plugs at Krause was over TWICE what auto repair shops in the area charge. The camera was over TWICE as much as well.There comes a time when repair costs at Krause cross into the zone of flat out ripping off customers.

My wife and I had a great experience buying a new truck at Krause Family Ford! Dustin Wilkes went above and beyond to make sure we got the vehicle that we wanted and the best deal possible with trading our old truck in and purchasing the new one. We also had the pleasure of working with Mike Stimmel and Shayne Schilling, they both were very attentive and helped make the deal right for us. All of them made this process smooth and stayed well past closing hours to finish our sale. We would recommend anyone we know to stop by Krause Family Ford for their next vehicle!

The quick lane has been consistent with their service since Ive been going . The staff is professional and courteous. I have not had a lot of interaction with Jacob but he treated me as if I was one of his long time client. Thank you sir!

I purchased a truck last week and it was a smooth experience however I couldn’t take it with me until the next day due some detailing and service. Next day I picked up, got my 2 keys and after leaving I found out only one of the keys worked. I went again next day to hand them the incorrect key and get the right one and just to be told they don’t have a 2nd key.I’d be ok if I knew only one key was available at time of purchase(it would have been my decision what to do) but if I was given 2 and told it was a mistake and I will be only one getting 1 after 2 days of purchase, I don’t think that’s acceptable.

Phenomenal experience. Steve was easy to communicate with and made things worry free. They went above and beyond! My vehicle came back looking great on the outside but clean on the inside too! Great service.

I have my 2015 F150 maintained here since I purchased the vehicle new. Always an excellent experience, especially with the shuttle service. A major plus. They keep me updated on all issues of the vehicle.

Professional with excellent customer service. Excellent communication on status of my vehicle & repairs were completed in a timely manner. They will continue to get my business for all 4 of my Ford vehicles.

Rick was super. The communication was great and they did exactly what I ask. Will definitely return.

Awesome car buying experience! Our sales rep Dustin and his Manager Evan went above and beyond to make sure we were completely taken care of! Dustin even pulled out some Daniel LaRusso skills minus chopsticks and caught a fly with his bare hand! LOL!!! Fantastic team over at Krause Family Ford of Woodstock!

I found the vehicle I was interested in online at Krause Family Ford. I called to set up an appointment to test drive the car and that process was quick and easy! The sales associate we worked with was great! He was not pushy and very helpful with the many questions we had. The car buying process is not something my husband and I enjoy, but the staff at Krause was friendly and made it easy and stress-free. We ended up buying the car I had only intended to test drive that day! :)

Both seriously disappointed and relieved. I started bringing my 2019 F-150 to Krause for service because I have had issues at other dealerships. But this last visit, the service managers wanted nothing to do with my issue and blew me off. They told me numerous times my issue didnt exist, when it ultimately resulted in major repairs. My issue; very hard gear shifts or not going into gear at all while driving.When I first pulled into the bay, they tried to usher me to the routine service area, to which I explained I had other problems. I explained I had transmission and engine issues, to which they immediately tried to explain away what I was experiencing. Thats normal was what I immediately got on both, but they agreed to look.Some days go by, they call me back, tell me they found nothing wrong. They pulled the codes, there were no errors. I told them there are not systems that monitor every aspect of the hardware, and that error codes arent going to tell the whole story. I said, Ill come down there and go for a ride with a tech to point it out if that is what its going to take. They said they would go back and look again. AGAIN, they came back, said nothing found. I was furious, because this issue I had was very prevelent, and they would have to be willfully not looking at the issue, or not looking hard enough. It would happen every time I would drive the truck, in the first 5 minutes. I was told what I was experience was again, NORMAL. I had even typed up what I was experiencing and how to reproduce, printed up two copies and gave it to the service manager.So I come down, pick up the truck, drive it out of the parking lot and immediately the issue happens. I turned it right back around and scheduled a ride with their transmission specialist. Days go by, I come back in, take the ride with the specialist, we both immediately experience the issue, they order parts, I bring it back in, the specialist drives it and experiences the issue and more, and it results in extensive transmission repairs being made.The truck now seems to drive very well. So I want to thank the transmission specialist very much. The service managers on the other hand, all I got from them was dismismal. They wanted nothing to do with me, they didnt care to understand the issues and didnt care to give me the time of day. They blew me off every step of the process. It wasnt until I finally got someone technical that I was able to get my issue resolved.

I would highly recommend this dealership. They went above and beyond to make sure I was happy with the vehicle we purchased and I would recommend Pete who did a great job working with us.

I have been working with Clifton for 2 months on building my mustang. He made the process super easy and kept me updated as the car was being built, shipped and delivered. I am extremely pleased with the results and the customer service.

Great experience last week at Krause Family Ford. Was on such a time crunch and I believe this was the fastest I ever bought a vehicle. Thanks so much to Pete Gay and Shane Yall rock. Thanks for all the help. We are over the moon with our new purchase and recommend Krause Family Ford of Woodstock to anyone who wants to get a good deal fast. Thanks again!!!

Came in to look at a 2017 Ford Explorer. The sales man Mr. Don was super knowledgeable not only about the vehicle, but the process at this dealership. He went above and beyond to make sure our every want/need was met.

Pete is amazing! This is the 4th vehicle I have purchased here. They are trust worthy, friendly and make the time you spend there a lot of fun.

Pete Gay at Krause was very informative and pleasant to work with. He went above and beyond with ensuring we were taken care of! We happily walked off with an F150 and I will definitely come back for the next vehicle! No regrets.

I originally bought my Fusion in 2019 at the Alpharetta location and was happy with the service so when I needed a new car this year I went back to Krause but went to the Woodstock location since it’s closer to my home. Don was extremely helpful in looking for what I wanted and in my price range and was not pushy at all. With a little luck we found my 2019 Escape SE and Don personally went and drove it from Alpharetta to the Woodstock location for me. I will definitely be back for all my future car purchases!

This place was a little hard to find. Seemed a little older, but had a decent inventory. The sales guy was nice, but a little distracted. I assume that since we were just browsing and getting info, and not buying that he was not interested.

Bill was great, I couldnt be happier with my experience.

I have had all of my Ford vehicles serviced at Krause Family Ford. Their turnaround, attention to detail, communication, and overall customer service are all fantastic. Will is a great customer service agent, and the customer service manager Jason is also incredible. I have always felt welcomed and appreciated for choosing Krause to service my vehicles. I have found my forever dealership, and look forward to my next visit!

Great place, great people, great prices! Can not recommend enough!

Fantastic dealership! Everyone was super nice, friendly, and genuine. I also have a lot of faith in their service shop; I took my new car for a pre-purchase inspection and my mechanic found the car to be in pristine condition. I worked with Don as my salesman and he was great; I felt no pressure, very comfortable, he listened to me, and he was very personable. I felt right at home here. Definitely recommend Krause Family Ford!

Ted is the best car sales man ever. Doesn’t chase you you around like most do. Respect and courtesy 110%. Tells you what he has to offer and takes care of you until the end

Everyone was so very respectful and informative about my Ford Edge! Also, very helpful to inform me of all the work that was done to it and even before I had the service done, the wonderful young man at the front desk called me to give me the service list of what my vehicle needed before they even did all the service! I can honestly say that Krause Family Ford of Woodstock is my Car Home now! Stay Safe and Blessed! Thank You!

Brought my 2002 F150 in when the check engine light came on. I have owned this truck from the beginning. With 320,000 miles on I wont let anybody but the Ford experts work on it anymore. They fixed the issue with the check engine light but they also looked over the truck and saw a few issues which they brought to my attention. Of course it cost more. But, I have the satisfaction of not having to worry about a breakdown in traffic on the other issues they saw and I had corrected. Thanks, guys. Help me keep this ride going past 500,000.

Friendly service, fair pricing, prompt repair

We had an incredible experience at Krause Family Ford! We were not pressured to buy any vehicle...service was incredibly prompt... we were able to easily get the options we wanted and Bill Montooth feels like a new friend. I would definitely purchase a car from them again and I highly recommend that you check them out!

Always a good experience at Krause Family Ford Quick Lane. Knowledgeable and helpful staff. Never any issues. We take all four of our Fords there every time.

Great experience with Dustin Wilkes. Got a fair trade on my 2014 Pilot and a great deal on a 2019 F150.

We have 6 vehicles serviced at this location, communication has been horrible with the last issue on our granddaughters car.When tires are replaced on a dually, Ford at that, you would think they would know how to put them back on correctly. Especially after I stated it 2 times prior to pick up.Service is not what it used to be!

I am extremely happy with my 2021 Ford Explorer Limited. I got the exact color I wanted and Gregg made sure that I got everything I was looking for as far as options. 10/10!

Krause Family Ford Quick Lane always exceeds my expectations. Casey, Tech Writer, verified what I required on this service for 50K miles and verified afterwards all was completed. The Techs (two) treated my F-150 with respect. IE Doors were not slammed, drive vehicle easy and professional. I highly recommend Krause Quick Lane for Service.The following is not related to Krause Family Ford Quick Lane:UNFORTUNATELY, I can NOT say the same thing about Ford Motor Company nor the Quick Lane Division. For seven (7) years I have been attempting to have my name correctly stated and for seven (7) year, these two (2) entities ignore my attempts. Okay, FMC and QLD, what is is that you can NOT and / or will NOT listen to a Customers request?!?!?!?!?!?

Service personnel were very professional and handled everything perfectly.

They are great they get you in and out good service!

Krause Family Ford always does a great job servicing my 2008 Edge. This time they even had a courtesy shuttle to bring me home while my SUV was being worked on. Quick service, good communication, and a friendly attitude all helped to make this another satisfying experience.

Had a very excellent experience at this dealership. They went out of there way for customers satisfaction and made a great 😊 sale!!!!

Thanks Krause Family Ford and my Salesman Bill Montooth.I highly recommend this Ford Dealership!

Worst experience I have ever had with an auto body repair shop. They dropped the ball completely and the car was in the shop for over 2 months. When I picked it up, it died on the way home. I took it back and told them it was leaking oil and the battery was dead. Steve, the repair rep. said they checked it out and it was not leaking oil. Took it home and there was a puddle of oil in my garage where the car was. Took it back and they had it for another 3 weeks but did not fix because the insurance company would not pay for it. Poor communication, poor workmanship and the worst customer service I have ever experienced. When I picked the car up the first time, there were pieces trim inside the hood that were left off, but loose in the engine compartment. I will never use Krause Family Ford again.

Minimal repairs needed and they held my car for 3 months. I had to repeatedly request status and the normal turnaround time just to be updated was 2 weeks when repairs should have been completed within 2 weeks. My advisor kept giving me the same status over and over when he finally would respond. Geico and I had a lot of trouble getting responses. I was told a manager named David would call me several times but it never happened. My car is finally ready over 90 days later. I requested my $500 deductible be waved due to the 3 months full of delays and again was told David would call me but of course he never did. I never leave bad reviews ever but the lack of customer service even when I was literally crying to my advisor leaves me no choice.

Excellent customer service, I wish I purchase a Ford.

I hadnt been through the car buying experience in 8 years so I was nervous but Bill was great from the moment I walked in the door! I knew what I wanted when I got there and he was not pushy nor did he try to put me in something newer and more expensive. I will definitely recommend Krause to anyone looking for a vehicle.

I worked with Will in service and he was really great. He made the entire warranty repair experience quick and painless. He always called me back when he said he would. I had another issue pop up shortly following and he squeezed me into their extremely tight schedule. I am grateful for the team over at Krause Family Ford!

I wouldn’t recommend this place to anyone. I bought a Dodge Durango R/T from there online. When I purchased the vehicle I was told that if there is anything that I see on the vehicle that needs to get fixed that it will get fixed once I bring the vehicle to get serviced. So I left my car there at the dealership to get serviced and picked it up two days later only to find out that nothing got fixed on the vehicle. The service department employees are very rude, the general manager Mike and the sales agent Dustin Wilkes at Krause Family Ford dealership are liars. Good thing that there is paperwork that I signed that States that I wasn’t lied to because I will sew them.

I had no problem with my visit. The people were most helpful with my first visit. Once I found out were I was the proper place to be things worked out well.The counter people were able to answer a few questions I had on my new truck, and informed me when the work was completed.

Dylan was great working with, would definitely recommend. He answered my thousand questions quickly and honestly. I had a few issues with my used vehicle after purchasing but everyone made sure to help resolve them promptly.

The quicklane is the best I never feel like I am not getting correct information about my vehicle.I highly suggest using Krause

Great experience even though I didnt buy a car through them. The customer service was phenomenal. Some other car dealership should take notes from them.Don Hunter was very courteous and respectful.I definitely would recommend this place.

Wonderful quick service, Don was amazing

I highly recommend Krause Family Ford to anyone looking to buy a vehicle. The salespeople were very honest with me regarding my budget, credit, and vehicle specs. Pete Gay was friendly, professional, and worked hard to get me a good deal on a great truck. I was not expecting to be able to afford the vehicle I purchased, but Pete and the team worked with me. They even followed up with me several days later to make sure I was still happy with my decision.

Excellent - The issue was resolved in a day.

Great service and josh in service got me in and out so I could leave town.Thank you

Very professional from the beginning. Don was excellent and was very knowledgeable in answering any questions I had. Financing was a breeze with no surprises. Inventory was great with awesome pricing to go with it. A++

I have been taking my car here for years. My service guy is Rick Moore, he always goes above and beyond to explain what they are doing and why. It is so important to trust the people you work with!! Thank you.

Picked out a Toyota Rav4 and it was a splended vehicle. Well maintained, good record. Stacy was able to drive it up to my area. Afterwards, there was some issues with the tag but she got on it right away and fixed that as well! Everythings perfect!

Ted you have been such an amazing help, and even after we bought the vehicle your still helping us out. Krause family Ford you have been great!!!! MVP guys

Dylan was great to work with during our car purchase. This is the second car we have purchased from Krause and Dylan.

Was able to get what I wanted done quick and easy.

Great experience. Everything was already done when I got there so the process was super easy.

Angelo back in the Quicklane Service Center gave excellent customer service! We were passing through on our way to the coast when we had car trouble- ugh! Angelo got us in, fixed our car, and sent us on our way all same day after two other places said they couldnt fix it. We were stressed to say the least. He was a God-send and definitely recommend him and his Quicklane team!! He doesnt mess around and gets the job done!! What a breath of fresh air!!

We had a wonderful car buying experience at Krause Family Ford of Woodstock and I would highly recommend our salesperson Dustin Wilkes. He took care of us the minute we stepped out of our car.

Ive been a customer of Bill Montooth at Krause Family Ford for about 10 years and 3 cars. Excellent service, goes above and beyond, and hasnt let me down!

Last month ( November ) I suddenly needed a car very badly, it was a family emergency, I needed to make a trip to northern Kentucky the next morning. I tried to rent a car but because of the pandemic situation that we are in there was nothing available. I was in a panic because it was about 7 pm on a Saturday evening. I went to Krause Family Ford of Woodstock worried about how much they were going to charge me because I was in a tight situation, I needed a car immediately. I thought now Im in trouble these people are going to stick it to me because they know I need to purchase a car immediately!The salesman showed me a 2015 Subaru, he said it was around 20,000.We drove it and I liked it so I said I will take it. We went inside and I was figuring it would cost me $20,000, but my salesman said he would go ask his boss exactly how much was the cost of this Subaru that I was about to purchase. The salesman returned and informed me that the car was only $18,500. I had already agreed to $20,000.That is very rare for someone to do me that way. I am very impressed with this company. I am a good customer and they treated me as such. I couldnt be more pleased with this outfit! I will always go to companies who are fair and show professionalism, integrity, and respect. I was treated that way by Krause Family Ford and I thank them for it.

Diesels are not the easiest to work on. Krause Ford did a fine job of diagnosis and repair.Sue