Worst store Ive ever been too. Multiple times I have issues with my phone and its been an absolute nightmare. The last time I went in to do a warranty exchange. I went in on a Monday, placed the order the previous Sunday. My phone was sitting there for a week, no call. So when I went up there the guy said oh sorry we have a lazy manager, youll have to come back another day. Worst customer service Ive ever received

I understand being busy but I don’t understand making your customers feel like an inconvenience. Manager wasn’t the nicest. Wasn’t the most welcoming at all. Assistance manager seemed to be super nice and helpful but unfortunately we didn’t get to work with him. We ended up leaving and going to a different T-Mobile store in Rockwall due to the manager not being the nicest and making us feel as if we were a burden for wanting to upgrade our phones.

The worst tmobile store I have ever been to. The employees and manager have no idea whats going on. The employees openly talk about how the manager is lazy in front of customers. Also that was reason I was told that I could not get my warranty exchange, that has been at their store for one week unprocessed.

Sean was very helpful! Came in and helped me out quick. Profesional, and friendly. Highly recommended. Ask for him when visiting here. Dope guy !

I had a absolutely fantastic experience today at the T-Mobile in Wylie. Thank you Sean for helping my daughter into her new iPhone. Highly recommend.

I walked right in and immediately was helped by Sean...Awesome 👍

If I could give them more starts I would! Carlos is absolutely wonderful. He took care of our tidious transfer from ATT with the highest level of professionalism. 👍

Sean helped me set up my phone! Hes a great and knowledgeable person!

Sean was amazing and very helpful with getting my new gold iPhone pro max!

Sean helped me with my bill. He was a great help.

Sean helped me saved from my expensive at&t bill and helped open my business account for my family, go to Sean if you need professional help!

They were great they helped my mom upgrade her old s9 to the new s21!!!

Extremely helpful. The store manager is amazing.

Sean helped me start up my new phone!

I wish I could give this location no stars at all. I placed the warranty exchange at the plank store for pickup at the Wylie store. I came to pickup a warranty exchange and they had the replacement in front of me. They then told me that they couldn’t give me the warranty exchange after they noticed “damage” on the phone. This phone had no external issues just internal. Keep in mind the Plano location placed the order for the exchange after they inspected the phone. I told them that I was going to switch providers and they handed the phone back and said “sorry”. I didn’t catch the names on the badges but the lady that informed me of all this information had “associate manager” on her badge.

Good service.

Carlos solved my phones recharging issue(s) very quickly! Very nice and courteous employee

I love this location. Great customer service, and everyone is always willing to help solve any cellular issues. If you’re in the area and have any cellular needs visit the Wylie location.

Worst Service provided. 4 Hours /7 calls to customer care and warranty service with no results. I have been a Tmobile honest customer since last 5-6 yrs. Wasted more than 4 hours with no result when I just went to pick up a replacement set for discharging battery. And with totalcare plan paid since the phone was purchased from tmobile for 4 years, one issue and they cant help you. at the end they cant fix the phone. Worst support and hats off to their HR for recruiting Supervisor at this location who wont care about a customer going through this marathon and for almost 4 hours and have the courtesy to grin at your situation at the end of it. BEWARE and do not waste your time here.

Jessica Garcia has been extremely helpful, I highly recommend this location. She was very transparent and very knowledgeable with promotions and devices.

Horrible customer service and after being treated so poorly I will be switching to Verizon!! Also I was on hold with T mobile for an hour in a half before I hung up 🤬

Dhruvi was amazing. she went above and beyond to help me and get set up a new phone and watch.

We had the worst time trying to close our account through T-Mobile every representative that we had gotten had given us nothing but a hard time. I finally called T-Mobile in Wylie a representative name Tea was very helpful she went out of her way to make sure that our account was closed. She had a hard time with the T-Mobile representative on the other end but she stuck it through and made sure the lady that was rude to her as well was reported to a supervisor. If every representative could be like Tea Im sure T-Mobile would get a better rating. I hope she gets the recognition she deserves and gets promoted as soon as possible.

Went in as a business user. They tried to figure out how to finish my transaction. Once they got stuck (after I stood there for 30 mins), they told me a lie that the authorized person needed to be physically in the store. I had them on the phone. Business accounts, with thousands of users, would never send someone physically to the store. Just admit you don’t know how to finish the transaction and send me to a corporate store or customer service.

Great service

I got super great service from Ryan and Dhruvi! They were very helpful.

Jessica with T-mobile was very helpful, she has provided me with outstanding and excellent customer service. She helped me and my siblings upgrade our iphones.Best Service. Thanks for your time and help Jessica.

Great service.

Jessica with T-mobile was very helpful, she has provided me with an outstanding and excellent customer service.Best Service. Thanks for your time and help Jessica.

One of the ladies there laughed in our face when we had to refund our entire purchase from them (plans and phones) a day after signing up due to not having service in our area (no service and data was “E”). They assured us we did. She thought the entire thing was hilarious. I also sat on customer service for 2 1/2 hours.

Excellent customer service from Arwa & Dhruvi..

Very bad service no hello no hi they dont want to help you or if u ask him anything they will be go mad so dont disturb them standing inside 20 min no one ask me anything at&t much batter fm544 Murphy

20 minute sell on a phone, then not in inventory. Frustrating. Plus must wear a mask or you can not come in.

Bad Customer Service, went in to get a new phone and Voicemail on a line fixed, eventually the rep had to call tech support. It’s all fine until the reps get distracted, start talking about their nails and had a customer, who came in after us, take all their attention away from our issue. After about an hour wait, we just decided to leave seeing as our service wasn’t important to them.

Franchises never know what they are talking about. Theres a corporate store right up the street in Murphy. Dont waste your time here with unknowledgeable associates.

Very helpful and thourough with instructions.

Really awesome service here.. I just went though android to iPhone it took 5hrs and they didnt give up.. Awsome job!! This is my store

Horrible customer service!! Lost a sale today...I came in to get a plan however the sales person seemed to easily let me go after I asked for a phone where I wouldnt have to pay anything down. He mentioned first that they didnt have any and when I found some all he did was repeat the same thing I said to him you have phones that require nothing down His response those phones dont require a down payment so I figured miscommunication, however mid conversation about the down payment he walks outside to unlock his car for another sales person. His car wouldnt unlock and pretty much had to walk to the car to unlock thus leaving me at the store while another salesperson was busy with a customer. As I walked out of the store he passed me and said nothing. If I do decide to get a contract with T- Mobile this store will be the last one I ever go to!

This location has excellent customer service! The entire sales staff was helpful, knowledgeable, and friendly, without being pushy.

Very nice and they tried very hard to get oir business by giving us awesome deals

I have seriously had to call evey month for a year and 1 month because I had a business plan in which I had 4 lines available for $100 taxes included with UNLIMITED EVERYTHING and HOTSPOT FREE. I had no need at first for the remaining 3 lines until my business got up and running. I activated that line and they raised my bill 50 bucks. My phones were paid in full, so no EIP. I was assigned a personal team to answer any time I called. I got Guam who PROMISED a credit had been issued. I had to call the next billing cycle and it was not fixed. Same thing over and over. Then I had to activate the final 2 lines Guam again and now my bill was over $200 bucks. Promised a credit. Next billing cycle it wasnt fixed. Went into store they had to call to fix the price per month. Guam not a credit again, and again, and again. After yelling and cussing I said I was taking my business else where. Then my assigned special team called and said my grandfathered plan of 17 years they couldnt honor. I went over 3 supervisors heads and still promises and lies. I got my team today. A guy names Jonathan. He gave me his name and employee number but I had to drop all 3 lines and only have one. He lowered my bill to $60 with unlimited, hotspot, flight mode, and taxes included, so my bill will be the same every month. He promised it was now fixed, not to pay the $400 bucks and wait for my next bill for the credits to apply, then pay the new lower amount. IF Johnathan actually fixed it, then thats why I am going to go ahead and give 5 stars. I will slam Tmobile and leave if my bill is wrong again.

Very friendly staff. Clean store.

Just called and spoke with a “Lexi”?? about my current phone plan, Had the attitude as if she didn’t care and was no help to my questions. Definitely won’t be calling for help again.

Always a good experience at this store. 10/10 Curtis is very personable and explains everything thoroughly.

Staff very nice and very happy to help you.

Worst store ever... every time I need help with my phone they never have it or they cant help me the only thing they always said call customer service. Dont waist your time going to this store.

The manager seems to be a great guy and they dont make it feel akward they way Verizon does.

I literally never write reviews but this is the worst T-Mobile ever the lady who assisted me was the worst she had such an attitude all I needed was help and she was so rude

Thee energy in the store is soooo amazing

Very helpful service is fast and friendly

Horrible experience! Worst T‑Mobile store! Employees are not helpful at all!

When they tell you they will pay off up to $650 on your existing contract, you have to fight to get it because of the wording that is on your existing contract. In my case my statement from old contract says lease cancellation fee and they claimed it had to say termination fee... So far I finally had to call corporate office to get any resolution.

Great phone selection

Sean helped me with my iPhone very good service.