I really appreciate Jackson and his colleague Dave for staying up late on a Friday evening to make sure we were taken care of. Jackson was so patient to us entire time even though we had some paperwork troubles. He also did a good job on explaining the plans. Absolutely love this location!

Jackson did a great job adding my Mom to our account, helping us select a phone, and then getting everything setup.

Love this store. Always helpful and willing to think outside the box to provide the best service possible. Dave got me set up with a much needed upgrade. He seemed to be very busy but that did not stop him from giving me five star service!

Jackson and Dave were extremely helpful with my phone needs. I am so thankful for their expertise and knowledge!

Walked in fully ready to buy a new 256 gig iPhone 12 in full today and after being laughed at about trying to use cash, both employees refused to answer questions I had about using a card. They said they “do not sell iPhones” and repeatedly told me to go to Best Buy instead. After not receiving any help I drove less than 5 minutes to a different AT&T store where I received excellent costumer service! I was able to be set up with a new iPhone 12 at the second store in minutes.Do NOT use this location for anything as it seems they only employ rude and lazy worker’s who will just try to shoo you away to Best Buy and tell you they don’t sell the phone that’s picture is taking up half the wall.This is not even a full sized location. Just a waste of time.

I’ve used this store for years, and they required me to put on a mask before they would provide service. Very disappointed in this requirement.

This is our favorite AT&T store. Dave A. is great with customer service and they are always focused on ensuring you have what you need before you leave.

Much props to the customer service team, particularly Dave and Jackson!I went in to upgrade my phone. Because it had been nearly 6 years since I had purchased a phone, I spent a lot of time asking questions over multiple visits. Dave and Jackson did an amazing job fielding my questions, from phone-specific specs to new AT&T mobile plans to trade-in policies. In addition they helped me identify the features/specs most important to me. When I finally settled on a phone, they were backordered until the fall - no fault of the store but a manufacturer issue. Dave went above and beyond to try to track down the phone I wanted: from calling other stores to talking to reps and district managers. Once the phone was purchased, I wanted to buy a screen protector - out of stock. This seemed to be a local issue as a number of other stores were out of stock. Jackson worked hard to try to track one down (several phone calls) while Dave took time out of his personal time to pick one up from a different store.I now am the happy owner of a Samsung Galaxy S21 Ultra 5G, complete with a case and a screen protector in no small part due to Dave and Jackson. Not once did I feel pressured to buy from them, even through all the twists and turns. In fact over and over I felt valued and attended. Many many thanks!Note: The store hours listed on the att.com site, recorded on the stores voicemail, and posted on the door do not match. I believe the posted hours are correct.

My experience at this Wylie location was great! Everyone greeted me and was very helpful. I love my new iPhone 12.

Excellent customer service. Dave helped us with two phones. He was professional, courteous, and knowledgeable. 👍🏻👍🏻👍🏻👍🏻👍🏻

Manager was very knowledgeable and professional, best at&t store visit ever.

Please be aware of this store and the management.(DO NOT DO BUSINESS WITH CALEB)I called the store and got in contact with the store manger, Caleb. I was interested on knowing more information about the rates and the process on opening a couple phone lines. I made it clear on what price I felt comfortable with to open up a phone line with them. He reassured me that they can offer me a certain rate and promised if I set up auto pay and use my employee discount, my bill would be cheaper. LIES! After the first bill it was twice as much and no warning was given. After calling him he said he made a “mistake” and forgot to take off the activation fees, but there still remaining fees to pay with promised rate. He later promised that bill would be the price we discussed. Here we are and the second bill is here... The bill is still twice as much and all he could say is there’s a error in the system and he wanted my number to give me a call back. Apparently, he wanted number to “call me back when the issue was resolved.” Lies again. He wrote my number down to know when I called the store to ignore my call. He never got back to me. Please save yourself some time and don’t go to this store.(Caleb I hope after reading this review, you could call me back to discuss about that error.. you already know my number.

Followed the GPS and it led me to the wrong side of the road. Easily fixed, I found it. Once I got there, they were closed until 2:30.

Associate was unable to fix my phone but really tried and gave me the contact info to have customer service help me and explained what they would need from me and wrote it down.Gentleman helped me too put on a new screen protector and he did it perfect and thats a first for me!Keep up the great customer service.

The representative where super knowledgeable and help me with all my questions. I will come back here.

I went there to get a new phone and switch carriers and Logan was amazing! There were quite a few people in front of us so we had to wait, but Logan was very appreciative of our patience and was so kind the whole time. He made me aware of everything that was being done, notified me of all the little things that I dont feel most people would, and let me know all the promotions and deals they had going. I appreciate him and his great attitude the whole time. I will be going to this store only specifically because of his customer service! To the owner, Logan is a great asset to your location!

GREAT CUSTOMER SERVICE! 10/10 WOULD RECOMMEND

Peyton provided excellent service and was very patient with us with our needs with transferring info from from our old phones to the new ones and providing tips for the care of them and current deals.

Lack of knowledge about small business internet options.

Awesome people and excellent customer service.

Caleb helped me understand the best plan for my family and our needs!! He spent a lot of time setting up our new devices..... when I took my daughter back to set up her new phone Caleb was gone for the day so Alex finished up with us and he was just as professional and nice as Caleb!!! These guys made everything easy!!! Thanks so much!!! Definitely recommend this location!!

Dont buy anything dont believe what they say it not true they only want your money

Great people and great service.

Great customer service from the whole team

Terrible, No customer service at all. Left and went with another carrier after being with AT& T for over 25 years Horrible experience

Seriously the best customer service ever!! Caleb is caring and willing to get you the help you need. Either by setting up new accounts, fixing minor glitches or recommending new services. So thankful to have him managing this store.

Got helped right away, and the help of as efficient as can be when switching to my own plan and buying a phone. I wanna say Logan helped me, but I cant really remember his name.

Joe was very helpful while my husband selected a new phone. He took time showing him how to use his phone. We also got Direct TV and enrolled in auto pay.

I had the most pleasant experience at this store. A young man whose name is CJ was nice enough to help me and show me every feature on the phone that he has in the store and the different contracts that they offer. He got me when he offered me a free phone.Definitely recommending to all of my friends and family!

This store is great. The people are friendly and they always fix any issues I have. They dont try to rush you or sell you something you dont want like many other places I have been to. This store makes sure you leave happy and with something you want, should there be an issue with the product they always make it right.

This store has the absolute best customer service I have ever experienced. Fully recommend this store to any, and everyone that’s looking to do business for their mobile service.

I cant say enough about Cj, one of the reps in the store. He is extremely knowledgeable, helpful and gives excellent customer service. Just recently I had an issue with my phone, due to his knowledge and expertise he knew what the problem was and took care of it immediately. I highly recommend him for you cellular needs

Great experience!

5 stars for Murphy Store. So very helpful!

The people are great but the way support is setup is the worst

CJ ROCKS!! This young man is a 10 star ⭐️!!! He is the perfect example of customer service!!! So kind, patient, can multi-task, answers every question, great personality, knows phones!! He explains everything and just helps you with anything and everything!! This young man deserves to be promoted!! Great job buddy 👍🏾👍🏾👍🏾

Ryan, Caleb, and Alex went above and beyond to help me get set up on FirstNet. It was a difficult process, only because of the steps involved in setting up the account with FirstNet. Alex put several hours in to answering my questions and on the phone with support. Caleb, store manager, worked on getting all my info. backed up and on my new phone while I did some work at home. Then, when it was all done, Caleb brought me the new phone and got me started. Ryan, district manager, is going the extra step to let me know my patience and business is much appreciated! Definitely the best customer service experience Ive had at any ATT store!

I WOULD LIKE TO THANK AND HIGHLY RECOMMEND CJ for his continued support to resolve minor issues with my i-phone service. He has alwayspresented a very Professional attitude with a smile and greeting that immediately put you at ease and on every visit resolve my issues, despite the fact that he is dealing with a senior citizen with limited ability to master the modern electronic world. He is highly talented and real tribute to SPRING MOBILE and ATT. THANK YOU

Ive tried to call customer service 4 times and every time i got transferred the phone got hung up on!There’s absolutely no way to get in touch with someone in the store

Have had 5+ star customer service from both Chris and CJ. Highly recommend those two. Both took the extra step to not only help me with my initial reason I came to the store but also went above and beyond to help save A little over $48 on my entire bill.

I will never visit another AT&T store other than this one again. I went in to pay my cell phone bill and C.J took his time and went over every detail of my account and found ways to save me so much money. I didn’t even know I was overpaying. They make you feel like you’re important and not just a number.

Rich was so patient and helpful

Awesome service

Came here the other day, regarding some of my phone issues. One of the younger guys came to help me. I showed him my phone and told explained my issues. I felt like he didnt believe me and took my phone went through my things, and kept putting his shoulder towards every-time I tried to get my phone back from his hand. He didnt help at all, besides getting me irritated. Keep telling me that nothing was wrong with my phone, when clearly there was. I wish I knew his name, but we can go with the younger Hispanic guy, the one WITHOUT arabic tattoos, because he gives better service.

I had serious issues with my phone that was under warranty. Due to incorrect paperwork on this stores part but documentation on mine I was able to resolve it. I drove 5 min. up the road and that store was able to help. The salesperson expalained they were under new management and cleaning up things. He said he had a better plan. Hesitant to do anything with them but stupidly I trusted the salesperson and I asked how the new plan would be different. He said there were no differences. Until a month later when I called att to see why something wouldnt work. They explained that feature wasnt on this new plan. Bravo salesperson at the store now my old plan isnt available. Use this store if you love a good challenge and dont want help because they are going to screw it up and then not fix it.

We had a great experience with Caleb . Very knowledgeable with Samsung and Apple.

They did a great job talking me through getting my wifes phone unfrozen, on my phone, didnt even have to come in for help. Super helpful

Ive been using this place for years with anywhere from terrible to great service. Im leaving a review now because I got 5 star customer service from the new manager, Cj. I had been deceived into getting under contract with a $10 a month tablet, even though I approached them clearly stating that I wanted no contract!! Anyway Cj went above and beyond my expectations, fixed the problem; was professional, so there you go. 5 stars for his service and management style

I love this store. After having so many problems with previous stores with service and questions. I would like to say that when I left this store all questions and concerns had been addressed,

Best AT&T experience Ive had yet. Cj got us taken care of and did an AWESOME job!!

I ordered an iPhone 8 Plus on AT&T website and choose the option to deliver to this store on FM544. The previous day when I visited the store, I checked the store hours on the front door which said they close at 8 PM.So, I visited the store around 7:05 PM to pick up the phone. The door was locked. I can see all the sales people whom I met the previous day to sell me an iPhone casually chatting inside the store and giving me a out of the corner of eye look, but no one responding to the door. I stood there for 5 minutes and left. As soon as I left, another lady came to the store and a sales man opened the door. So, I rushed back to the store and found out that they closed at 7:00 PM. I told the sales person how discriminative they were not even opening the door and telling me that the store is closed. He did not even care when I told him that I will report to the corporate office about misinforming the store closing hours.The next day I called ATT and the rep told me that the store should be opened until 8:00 PM. I went back to the store in the morning to cancel my order. I waited for 15 minutes before a sales person attended me. I told him about the incident happened the day before. He said No problem! Your order is cancelled!.I went to the Verizon store on the opposite side of the road next to the mattress firm and signed up with Verizon. Comparing to the experience that I had at Verizon, the sales people I spoke to at ATT are less educated about the devices they sell, and uncivil when it comes to treating a customer of 2 years. Never ever I will come to ATT for any service.

This is the absolute best AT&T store out there by far! Cj the store manager is awesome! If you want excellent customer service then this is the store for you, Thanx Cj!

Store manager is awesome Kevin is his name he helped us lower our bill and gave us a better deal.

The manager is the very understanding and has amazing customer service skills. This will be my new location for any issues I have regarding my account.

Thanks for all your help Caleb!

Very nice customer service

First time I ever felt like I walked into a phone store and not a car dealership Chris and Cj were great They lowered my phone bill by $38 a month and hooked us up with buy one get one free iphone 8 and the best part was we were out of the store in less then 20 minutes.

Excellent customer service here...went to Murphy store and got no help...came here and Cj got everything fixed up. Will come back here from now on.

Great experience!

The employees at this store are ridiculously rude and dishonest. AVOID THIS STORE!! I designated this store when purchasing online as my pickup location so I could have my phones sooner. I received notification that my phone was ready to pick up so I headed up to the store. The store manager, BJ, would not allow me to pick my phones up unless he cancelled the order and reordered it from his store so he could get credit for the purchase and plan changes I had made! I decided to leave and call ATT directly to resolve the issue and was told he had already cancelled my order. ATT was pretty outraged at his behavior as well. SO DISHONEST and UNREAL how rude they were!

Your website says you’re open till 8pm, but when arriving st 7:02pm you say you close at 7 and will not let anyone any. Update your website if that’s the case.

Helpful.

They dont answer the phone

Always helpful and very professional

Told me to go to another AT&T store that opened an hour later and then after waiting there I was told I had really needed to go to the ups storeAlso I was charged an extra 20 on my account for some reason when I had canceled it

UPGRADE A PHONE A TABLET AND THEY LOWER DOWN MY BILL ALL IN 15 MINUTES FIRST TIME EVER LEFT AT&T STORE IN LESS THEN 15 MINUTES IN 12 YEARS.

Took care of everything I needed

Terrible customer service!the employees very rude and unhelpfull!came to understand my bill,he been very rude with me,telling that I dont understand what he is trying to say!But logically he was not making sense!In a rude form he said to call a billing department,because I dont understand what he is saying!Dont ever come to this store again!The should nod hire this employees!

Our go to location that saves time for small businesses.

Amazing customer service!!

Thanks Alex!

Great service

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