The doctor is awesome. The staff not so much. I have been going there for 3 years and they have never gotten my name correct. The have two accounts and are completely inconsistent. I continuously have to explain to them how they keep making the same errors. The third woman to get on the phone today actually snarked at me for correcting her when she (the third person to do it in the same call) called me Catherine - not my full name.They failed to tell me that I hadn’t paid for my appointment. It was more than 3 months ago. No phone calls no bills. No contact. My information hasn’t changed in 5 years.

I’d give less stars if I could. Low staff should not equal incompetence.

Been coming here for years. The service is terrible anymore. Waited 2 months for my sons appointment and showed up to find out it’s canceled due to he’s not old enough to do a zoom exam. Why are they even open if an optometrist isn’t present on site? 2nd time it was canceled due to this. Filing a complaint to my insurance and Will never return here again.

Ive been coming here since I was about 14. The wait times are crazy, overtime the quality has dropped as well. I get here on time and end up waiting one and a half to two hours. They have been more and more inconsistent and unorganized. My best friend comes here as well, and has similar concerns.

Found glasses I liked same day and the staff was very helpful and kind as well

This store use to be very professional. Now staff is arguing in the back over “he said she said” issues so customers can hear and customers have been waiting for over a hour to be seen. Why schedule an appointment if you don’t adhere to them. Time to find another optometrist!!! I certainly will not be coming back!

I used to really like this place until they stopped answering their phones completely. The voicemail is obnoxious as hell too and you NEVER speak with anyone. Then when you think someone will answer, NOPE. Then they hang up. I am not wasting 30 minutes of my time going here to find out they don’t have what I need.

Completely ignorant beyond words threatening to kick out a disabled person

The staff at Vsionworks were professional, helpful, and friendly. The Doctor took a great deal of time to make sure I was completely comfortable. I will go here next time, even though I am getting a new vision insurance program that is unlikely to have Visionworks in their network.

My husband lost a contact lense so we stopped at Visionworks to order a replacement. Easy,right? WRONG! They didnt have his prescription in their computer even though the contacts were ordered from them in the first place. The doctor we worked with was out on medical leave and the other doctor at their practice was not comfortable working with gas permeable contacts so we needed to wait for previous doctor to return. After a month of waiting, we just went elsewhere . Also, have you tried reaching this office by phone?!?!?

I only went to visionworks because of a rebate offer they sent me. I tried calling multiple times leading up to my appointment to get more information about the offer and the phone was never answered. Throughout the course of a week trying to get in touch with them and ask questions about the promo, I spent over 2 hours on hold waiting for someone to pick up (they never did). When I arrived for my appointment, I was ignored for almost 10 minutes while standing in the doorway (COVID policies). During my appointment I was treated as though I was a bother and no one seemed to have time to help or answer questions. When I was able to ask a question, I got responses like I dont know with no offer to try and find the info. I should have left at this point, but I was trying to see the bright side. When I went to pick the glasses up and figure out appointment times (tried to call and get a same day appointment, but that was useless Because no one answers the phone), I asked about the rebate and was told they dont have the forms and said they couldnt print one. (Maybe thats the policy, but I find it odd that they couldnt print a form for a promo hosted by their company). She also couldnt give me any info on how to find the form online...TL;DR: The staff at this location are rude, incompetent, and unhelpful. I will never utilize their company again.Update - I reached out to the customer service team like they requested in their response. They interacted with me for 1-2 months, told me they were going to rectify the rebate situation and then ghosted me.I sent follow up emails pretty regularly with no responses. Customer service is NOT a priority

I arrived for my appointment on time, was told they were running behind and to return in an hour, which I did. When I returned, was told they were too busy to see me and were closing early (!). NO phone call, no message, and I had canceled an appointment with another provider because Visionworks could see me sooner. The absolute WORST customer service I have ever experienced anywhere in my 62 years. I contacted the corporate office and was told the branch manager would call me... a week later, no call, no contact. If I could give negative stars, I would.

I have been trying for over two weeks to schedule an appointment. I have tried scheduling online, but it just keeps telling me no appointments available and I even went into February 2021. I have called and left numerous messages and no one ever returns my call. If someone does miraculously answer, they tell me to hold on and it may be a while until they can help me because theyre short staffed and helping customers..after waiting on hold for 30 minutes, I get disconnected. Very poor organization and communication skills. Very disappointing considering my daughter has state insurance due to preexisting conditions and they are the only ones who accept her insurance.

Absolutely horrible customer service. Very unprofessional! They never answer their phones. I was sent 2 different reminder texts confirming my sons appointment each with a different time the day before his appointment. I called for an hour to confirm the time, no answer. When I went in the 2 young females at the front were so unprofessional n rude. When I mentioned that they sent the messages with 2 different times and I can never get through to confirm, one of the girls mumbled something, I asked her what she said, she told me that was a shame. Very unprofessional!!! Obviously customer service is not their priority.. all the complaints n no changes..

I had a awesome experience I been buying glasses from them for the last 5years

Excellent experience today as a first time customer to purchase new eyeglasses. Dr. Florin is very nice and efficient. Helpful staff, great selection of frames to choose from, very short wait time and my consultant Cindy was fabulous! She is personable and fun and conducts a no-pressure sales experience. She definitely helped me make a decision I am confident about. I will continue to patronize this location in the future.

I guess they don’t answer the phone. Ever

Waiting for over an hour for a scheduled appointment, was given the wrong sample contact prescription, and have been waiting days for someone to return my numerous messages. If you want a place that will take care of you when you need it....this is NOT the place. Avoid at all cost.

Bad service lately. I wont be going there anymore after years of going there. This place has gone down hill

Had a appointment at 2:40 waited almost 45 minutes till my son was seen.

NEED TO HIRE MORE ASSOCIATES OR SOMETHING. INSURANCE HAS ESCALATED CALL BECAUSE NO ONE ANSWERS THE PHONE. WAITED FOR OVER AN HOUR AND I AM NOW AT 2 HOURS. THIS IS REDICULOUS!!!JUST READ THE OTHER REVIEWS. I DO NOT WANT AN APOLOGY, APPARENTLY THIS IS AN ONGOING PROBLEM .FIX TE SITUATION!!!!!

Came in for my first eye exam in three years and I have to say the experience was great. Was greeted with a friendly hello and with very attentive care. The Dr.Pritzker was very polite and kind. Made my exam very relaxing and quick. Lastly their customer rep Briana was a great help with getting my glasses in order and was very polite and kind. I will def recommend to others had a great time !

I woke up one morning, injured my eye. And I had NO GLASSES, I needed a pair made QUICK to be able to drive to my emergency eye appointment.I came in, picked out my glasses with cindy, got fitted and Barry went right to work to get them put them together... from in the door to leaving WITH my glasses ALL in 40 minutes!?!Very impressive place. I read other reviews and I can honestly say as a real person, this place is amazing.My family all goes here.Will never pick another place!If you want a small town feel and good prices... go there! 5 stars!!

Was in to purchase glasses over 2 weeks ago. Never received a call, so I tried called the York, PA store. No answer, I was on hold listening to their ads for over 27 minutes in the morning today and 19 minutes this afternoon, still no answer. Went onto their chat, waited 20 minutes for someone to come on to chat, but at least she helped. She told me my glasses were ready for over a week. Horrible customer service. Do not try and call, because they will never answer. I tried a week ago also to see if in, was on hold for long time then, no answer.

I absolutely love the customer service once your IN the store. But trying to get anyone to PICK UP THE PHONE, is impossible. I have been trying every day for 2 weeks, and once my hold time passes the 30 minute mark i give up. Seems like this is everyones biggest complaint and nothing seems to change.I just wanted to find out my appointment time!

The service was pretty darn great. The place had a lot of energy. Jamie and Jillian kindly helped my family pick out glasses. They were super friendly and sweet. My doctor was thorough with examination and I felt like I was in good care! Service was swift and great!

Nasty they never answer the phone I been waiting so lo long to pick up my glasses I pay out of my packet and they just steel my money dont go there their are nasty

Today was a day. I came in needing glasses and the team collectively helped me figure out which pairs worked best. Jill provided a warm environment and allowed me to sit in the store as long as i needed to find the right pair. Jaime and Jill both picked out glasses for me and gave their opinions on which looked the best. Quick. Easy. Fun. Truly a team environment with wonderful and personable customer service.

I have been coming to this Vision works for the past few years and every time I have fantastic service and my glasses are perfect and fast and easy! Shayna is your go to girl here!! Go see her and you will not be disappointed!

I tried to get ahold of them for almost 4 days now and no one will answer any of my calls... i find it very unprofessional :))))

All you need in glasses place is the right people!. Briana helped me select the most suited frame, explained lenses selection, and went far and beyond to get my glasses done at the shortest time. Highly recommend!

Cindy was awesome! Barry worked so fast. Love it!!! I got my daughter and my glasses within 30 minutes of picking them out!

For the love of God, just ANSWER THE PHONE!

The doctors are patient and take the time to listen. The staff is wonderful and does everything they can do work with me and help me choose the most effective but affordable options. Truly a great bunch of people.

Jillian did a great job working an exam in for my daughter and husband while on vacation to the area. She also coordinated the ordering and shipping of both pair of glasses to our residence in Texas. All star crew with superb customer service.

Jillian and Jamie were very nice employees. They were perfectly willing to help me pick out my glasses. The place had a lot of energy and every employee including the eye doctor seemed to love their job. Thanks to them I now look like a stand up guy!

Terrible service theyre was very rude just because my autistic 2y/o was without a mask they didnt let me even ask only 1 question

Staff was very friendly and helpful. My eye exam was done with professionalism. Thank you.

I loved my experience at Vision works! Because of my work schedule I had to be that annoying customer that comes in last minute to order contacts and glasses. The ladies were so helpful and treated me with such kindness even though they had to stay after with me. If I could give them 10 stars I would, I recieved wonderful customer service!

Only place I will ever come for my lenses. They have the best staff....extremely helpful! They saved my eyes!

When I made an appointment for an eye exam the soonest I could get in was more than a week later. Fine, no big deal. The DAY BEFORE the appointment I was called and told that they needed authorization from my insurance company before they could do the exam. I was told that I needed to call the insurance company and ask for verification. I was given the biggest run around back and forth between them and the insurance company.. ONE DAY before the appointment was scheduled. They had over a week to inform me of this ridiculous policy. I ended up getting so frustrated I cancelled the appointment. Ive since made an appointment with another optometrist and will NEVER visit a visionworks office. It looks like from other reviews this place is awful. Id recommend seeking out another eye doctor. YORK EYE ASSOCIATES IS GREAT!

My daughter and I go to Vision Works for our eye exams and I also get glasses. Dale was very friendly and helpful with finding glasses. 5 stars all the way!

Everyone is always so friendly and helpful at this office. Laurie helped us pick out our new eye glasses and made our visit very pleasant!

Been trying to contact this place for more than a week, no one pick up the call. I have gotten 2 calls and everytime I try to call back Im on hold for several minutes before I get tired of waiting on the phone. There is no much help on the website either

Great place friendly ppl really fast sevice ive been coming to vision works since ive need glasses

My daughter broke her glasses, right before a holiday weekend. I took them back to Visionworks on a Thursday and as luck would have it, they did not have her frames in stock. They had to be ordered, ugh! I was provided with a quick fix to get her through until the frames came in. Less than 24 hours later, my girl was back in business. Many thanks to the friendly, customer-oriented staff here at VW. They were super busy and still did their jobs with smiles on their faces. Thank you ladies for a job well done!! 👍😁

Great team at Delco center. They always help ful when my family members need them. I had get my son replacement glasses cause of a accident. They didnt have his frame there They called another store that had them. Getting them sent to them. Christina and staff rock.

Fast, professional and friendly I am never going back to my eye doctor in West Manchester I am switching my entire family to these guys. You are awesome. Thanks

Dale was very helpful and gave me the best price for my exam he could since I do not have vision insurance. Would definitely come back and ask for him.

Dale did a terrific job helping to check out and order lenses! Everyone else was great too! Thanks!

Staff is very kind and super helpful. It was my mothers first pair of glasses and they made the process super easy :)

Dr. Pritzker, is great! The products and quality are also great. I have dealt with Shayna - whom is very helpful and courteous. Jamie is absolutely hands down AMAZING!!! BEST EMPLOYEE EVER!!!As far as the service here- not so great. The appointments are almost ALWAYS behind, so plan to be here 1.5hrs - 2hrs. for your visit. When you call in, it will ring numerous times over a period, before someone answers and when they do youre placed in hold for a few more mins. For the last few times, I have been here...staff running in with coffees or breakfast/food (as if theyre late to work) or they NEED their breaks and make it known. Youre a doctors office, to me atleast. They should plan, and schedule accordingly. Get the right amount of staff to handle the amount of people you are working with/for.

Very friendly costume service. Worked extremly well with us. Def a 5 star glasses place and will always recommend. Good job!!!!

Brandy helped me find great glasses that were perfect for my face shape. She was patient and her honest opinion helped me pick out frames I am happy with and she explained all the lens options so I got exactly what I wanted.

I really liked the service that they provided . I felt comfortable and at ease . They made my experience pleasurable and it made want to give them my business in the near future . Very nice people .

Excellent customer service received by Michelle at vision works! Friendly smile & efficient service!

Called both Visionworks in the area to be seen for an emergency. I had something in my eye and it was painful and swollen. After talking to the receptionists at both offices on the phone they told me they had no availability to see me. They are the only people open on Sundays around here so I ended up at the hospital. Dont waste your time with this place just go straight to the hospital. If its not an emergent situation I would urge you to spend your money somewhere that cares about its patients.

Best experience in a long long time Dale is above and beyond. 5 stars

Jamie Stine was very helpful in my glasses shopping experience!

I love going here. The people are friendly and helpful. And the glasses are wonderful.

Dale did a very nice job with helping me out in my appointment today...very good customer sevice

Jillian and Jen are the best! Love the sass and class at this location! Got us in right away! Thanks ladies!

I had an appointment on the 22nd at 10:30. I arrived 30 minutes early. I had an appointment which I confirmed three times by phone and twice once I arrived for contacts AND glasses. I had my exam for my glasses, picked out my frame (before the exam) and as I was sitting down to order the frames and lenses and asked when I would receive my contacts as I was told four different times I would receive them same day. Turns out they never gave me the exam for my contacts and even though I had spent TWO hours there told me he would not see me for my contacts because he was running behind. EVEN THOUGH I WAS ON TIME. I was heart broken as Ive been without glasses and contacts for six months now. I asked if he would take the ten minutes it would take to give the exam I had made the appointment for and they wouldnt even ask. Ive so furious as my family told me that this was a very accommodating business and I was met with absolutely nothing but disappointment. I really wanted to like vision works in York as I really needed a new eye doctor and as it stands unless they make some sort of effort to rectify the situation I, nor my entire family will be returning. We as a family have brought them a lot of business and Id just like them to make it right

Just received the worst service by The woman who was working the front desk at your York location. She really needs help with her customer service skills.

Dale was awesome! Very friendly and good at explaining everything that we needed answers to!

They just don’t ever answer their phone. Said they would call me back yesterday regarding my boyfriends insurance and they never did. I tried calling again today and was on hold for about 10 minutes and never got ahold of someone. Can’t even call to cancel because they won’t answer!

The customer service was great I was treated like a king. Everybody there was very nice and friendly Ill never go anywhere else..

I have been going to Dr. Pritzker since I was a child. I have a terrible astigmatism. He is the only eye doctor who can get the right glasses and contacts prescriptions for me. He is incredibly kind, compassionate, and knowledgeable. The lens crafters at Visions Works are also terrific. They are able to cut my hi index lenses to be thin and lightweight, otherwise Id look like I was wearing a fishbowl. All the employees Ive encountered here are also wonderful and helpful. Sure, everybody has a bad day but Stephanie was so great and helpful. I travel from out of state to see Dr. P and really needed to see him. Stephanie took my info down and called me two days later when they had an opening. And they have a terrific selection of classic and modern, fashionable frames.

My families glasses were done fast, REALLY GREAT SERVICE

This was my first time getting glasses and it was a delightful experience the workers were very kind and helpful. I strongly suggest. 😀

Very good service and staff; shout out to Dale for helping with my glasses 🤓

Horrible customer service, very unprofessional. After telling me they had nothing until July, they came up with an appointment for the next day. When I arrived they told me I was not in the books and not in their system. They told me I could come back later that day, which was unacceptable. I lived 20 min. Away. They told me that was the only option. Will never use them again and will never recommend them to anyone.

I recently visited visionworks in york, Jamie was very helpful, patient and pleasant. I love my new sunglasses.Also Jill has a welcoming and cheerful attitude.

The staff very polite and very helpful Glasses alot to choose from and prices very reasonable thank you all very much York, PA on Carlisle Rd.

Great staff. When you come too vision works in York off Carlisle road expect to be treated as family

The glasses are cheap and Michelle was a great help. Thank you.

Drove alway the from Grantville,PA to have my childs eyes checked and to get glasses. Dale/Bear was fantastic. He was very helpful and patient with us. I will definitely be back again.

Great service, professional and friendly.

They were so very nice especially Dale.

Dr. Samuel Flori was amazing Explained everything for my Family perfectly!!!! And Michell was amazing and extremely helpful!!!!

Staff is incompetent and unprofessional. Secheduled an appointment November 28th, 2016 and the earliest I was able to get in was January 3rd 2017. Which isnt the problem at all. When I arrived, I was never in the system and my appointment apparently never got booked. The earliest I can now get was February. On top of that no apology for this. Once I began to get frustrated, employee Stephenie G started to suck her teeth and shake her head. I took the day off work so I can come in and get new glasses for my daughter and I, on top of waiting over a month, this is what I get. Will never return to this place and would never recommend it to anyone. I have also contacted corporate.

Excellent customer service from calling to make appt, to front desk then screening and then exam right through to picking up orders...service with a smile!

Been going here for awhile and love this place! Very friendly!

Staff are very friendly and the office is very clean and well kept. I couldnt ask for a more comfortable setting for an eye doctor.

Dale assisted me while in the process of getting my glasses. He was very nice and patient the whole time!

Would not recommend anyone to go there worse experience ever with making appointments. I would recommend ppl to go to other eye care doctors that actually care about getting there patient scheduled in for an appointment...

This place isnt terrible but the employee Stephanie G treated me horrible to the point i wanted to cry. When i got in there the male eye doctor was so nice and friendly but i would not recommend this place to anyone due to how rude the employee Stephenie G was.

Friendly doctor. Quick visit.

Was there this past Wednesday for an eye exam and new lenses for my glasses the eye dr was very nice and the person that helped me with my lenses and everyone was nice

I ordered a pair of glasses online through the Visionworks website. They arrived dusty and dirty, the bows on both sides stretched out abnormally wide and a sharp plastic piece on top of the decorative gem part of the frame. A total disappointment and waste of money and time. I went to the store to ask them to adjust the frame hoping they could tighten the sides and the woman said she couldn’t do a thing and proceeded to pop my lenses into the display model which I refused as I specifically ordered a new frame online as I didn’t want the display model everyone had tried on. A huge letdown after going through all the trouble of doing the sizing and rx myself online. Buyer beware, the online glasses are junk and defective products. Customer has no way of knowing beluevingvthe same quality is being shipped to them as the ones in the store, but they most definitely are not. Cheap imitations are being sent instead!

Shout out to Jamie for being so helpful & kind during my visit! And my glasses are going to be done in 1 day 😃

How do you ever get anyone to answer the phone???

Jillian was very helpful with selecting my glasses. Thanks for sight

Dale was very friendly and helpful!

Dale was super helpful and friendly! :)

Best team of associates and doctors.

Super friendly and informative!😊

Best VisionWorks in PA! Hands down!

Dale helped me pick the right glasses and anti glare for me very nice and customer service on point. Thanks Dale

Very friendly and helpfull