Ive had nothing but great experiences at this location. Huge shout out to Mark I think it was who helped me tonight! He not only painstakingly figured out how to reset my device with a broken screen, but hooked me up with a replacement liquid glass! Man deserves a raise 👏

I cant believe someone pays these people. They have no brains. The minute I can switch service I will do so. These doosh floots have no life and really no customer service. I am pretty sure they do drugs in the back.

Best service ever!! These guys rock!! Fast quick and very helpful! The only store I’ll ever go to now!!

Marissa helped save me money and was so amazing at setting up my new iPhone. Marissa and George have amazing customer service.

Jordan Harris was the representative in the store he was not helpful on phone said he couldnt put account up on the pho e he said he needed to have us in store. Which made me upset. Then he was rude when we came in store wasnt going to help us . We just got new phones which the bill was screwed up and we are Not GETTING CELLULAR COVERAGE . He is a rude customer service representative and should not be serving the public. After today I will not be dealing with this store and the stores representatives

Excellent service.Been with T-Mobile for 13 years and service has always been perfect..

Clerks have been there a while and so are knowledgeable and happy to help.

Pleasant staff.As for the review about horrendous service, I have rated the store not the sprint service.I do not have any problem with the system, I know it is not the best, but it is one of the cheapest.

Marissa provided me with A-1 service today.

I came in for help with my old phone and was blown away with the outstanding service I received from everyone in the store. They helped me get into a new phone when my old phone wouldnt work. Trandon helped me immensely with my new phone. Along with everyone at this location, Megan, Jesse, & Itzel - they give the best service!

Shout out to Jamaul! Thanks for all your help and great conversation!

***oh and to add to this...one of the good reviews on here is actually an employee who wrote it. She is the one who sold me my phone. ***When I first came here I thought the staff was very helpful and was looking out for my best interest. I switched from a different carrier to them because they seemed to have better deals, well my bill ended up being more than it was with ATT....I contacted customer care and they didnt even put me on the plan I asked for...As time passed I waited for my money for the termination fees for my old cell phone carrier and weeks went by and nothing came...I went into sprint from twenty nine palms daily for almost a week to try to get i contact with someone there to help. every time I went in the manager was on lunch or had a day off or was already off work finally after going in there multiple times, they agreed that something in the system got messed up and asked for my final bill again. She contacted the company and told me that my money would be in in 4-6 weeks. I looked online and it said that that was average time, so I was okay with that. well 6 weeks later here I am (4 months into my contract with sprint) and I have not received my money. I called the supervisor at sprint and finally they concluded that the branch here in YUCCA was not sending in my final bill. They took care of it for me and I have been told that my money will be here in 2 weeks... (However I wasnt expecting to pay an extra 500 dollars in cancellation fees, so it has sense went to a collection agency and will probably hit my credit. Thank you for your lies Sprint.

My old LG Optimus finally took a dive. However, the crew here set me up with a much better phone at a great price, even though I came in last minute, before closing. They were quick, and very knowledgeable. Offered a lot of valuable insight to how my old phone had failed, showing great technical expertise. Thanks guys!

I loved my experience with the staff. They were friendly, quick, and efficient. We upgraded my husbands phone and switched my line to sprint from att and it was a very easy process. Definitely recommend.

The store manager Trandon is the best always so helpful and ready to give us the info to all our questions he ask and megan always has a wonderful smile and is very knowledgeable about the phone she has helped us out many time if you ever need anything ask them two they are the best you will leave the store happy

🇺🇸🇺🇸* WARNING CONSUMERS *🇺🇸🇺🇸 AWFUL, TERRIBLE, PHONE SERVICE! EXTREMELY DISAPPOINTED!😣😞😔😕 EVERYDAY LITERALLY, I HAVE PROBLEMS WITH SPRINT SERVICE.BEEN CUSTOMER 3 MONTHS, PAY OFF PHONE & IM GONE! WITNESSED AN ACCIDENT 2 DAYS AGO, COULD NOT CALL 911, WOULDNT GO THROUGH FOR NOTHING. TOOK FOREVER TO GET SOMEONE @ CUSTOMER. SERVICE, SHE TOLD ME SHED TRANSFER ME TO A TECH. TO REMOVE BLOCKOR SOMETHING TO 911! WHAT? 😲 HOW THE HELL IS THERE A BLOCK ON 911? ANYWAY SHE TRANSFERRED ME & AND ILL BE DAMNED 😠😠😠😠 GOT DISCONNECTED YES, YOU READ CORRECTLY DISCONNECTED!!!IM BEYOND & TO THROUGH WITH SPRINT & THERE UNRELIABLE SERVICE!!!!!!! Also got text PRIOR that my pin & security question has changed. Excuse me? Why? Oh We do that every so often, its only been 3 months I replied, so what, in another 3 months it will change again? She didnt know! IMAGINE THAT! I WANT THROW THIS PHONE, CRUSH IT SMASH IT, ETC. SO BAD... THEN ID HAVE TO GO TO MY CAR & USE MY ON-STAR, WHICH I ABSOLUTELY LOVE!!! VERY HAPPY & EXCELLENT SERVICE😁 LONG TIME CUSTOMER...HIGHLY RECOMMEND ON-STAR ...❤ 1-888)4 ONSTAR❤DEBRA MCFADDEN OUT...🇺🇸🇺🇸🇺🇸🇺🇸

This is the single most incredible phone buying experience Ive ever had. These wonderfully helpful employees have become like family. Their smiling and friendly faces are guaranteed to at least make your day better, if not change your life completely. Being around these knowledgeable and insightful employees make me want to work here myself. When choosing a mobile carrier, Yucca Valley Sprint is the way to go!!

I love this store and the people that are working there. They provide excellent service by going out of there way to help me and my family. they did an analysis of the bill and found a way to save us money and get better service from our phones.

I went in to the sprint store looking to switch to a more prominent company. I found the staff to be very friendly, and knowledgeable about all of their products. They even gave me a good deal on cases and protection for my new phone. I bought two for my wife and I. Highly recommend.

Wow I’m surprised by the terrible customer experience I just had. Just moved to a new a area and have zero service. Called to inquire about a booster in the house because the previous family needed one. Customer service said they couldn’t help us with that until the end of August. And wanted us to continue paying for no service for the next 7 weeks. No other alternatives. No options to increase roaming capability. No thank you sprint. I’ll be finding a new carrier.

I switch to sprint oh my goodness gracious... I havent had such a wonderful service in a while... I TOTALLY RECOMMEND SPRINT YUCCA VALLEY dont for forget to ask for the Best sales technician ZANE .. WE JUST GOT GALAXY 7 ! There having a great deal now. Thanks Sprint Yucca Valley.

Had an amazing experience at the Sprint store today. My sons iPhone screen wasnt responding. Zane assisted me with the issue and tried to reset the phone even though I didnt know my sons password for his Apple ID. Zane waited patiently while we waited for my son to get to the store to figure it out while also assisting a rude customer who couldnt wait her turn. Zane was able to unlock the phone and give me my options. We opted for an upgrade instead of a refurbished insurance phone and even changed the plan to save over $70 a month on my 4 phone lines. I train and work in customer service. Zane went above and beyond to answer all of my questions about my current plan to include service options for an international vacation, upgrade my sons phone, change my plan and his phone number in an hour. That includes the 15 minutes we waited for my son. This was definitely time well spent!!

To the rescue again. James like all the other employees of this store is just great. This time he helped me with my sons htc9.(I have 6 kids and a lot of phones). Was in and out in no time. Thanks guys and girls. And have a great week and drink plenty of water.

Amazing customer service! Went in to ask where I could find a local vape shop and they sold me on some really great accessories. Even got a deal for being a member of a credit union. Who knew. Thanks Britney!

New management and staff are very knowledgeable. Customer service is great. Salesperson was very helpful and patient. Nice selection of accessories. I hope that your next experience at the Sprint store is as pleasant as mine.

Best thing about this location, is the New management they have, specifically Trendon I believe his name was went above and beyond for me and my family! My kids loved him and my wife might leave me for him now lol (not kidding that good). Will keep sprint now just because of him!Thank you!

I went to the sprint store with an AT&T rep to transfer stuff from my old phone to one i just upgraded to at AT&T. They were kind enough to transfer everything for me. They didnt force me to buy anything. They also gave me a good discount on a case. It was nice to see a competing store willing to help me.

If i could do no stars i would. I went in last month with my grandma to get new phones and new service. The staff was nice at first and friendly to help us get a phone and so they can get paid. Then before our fist bill. 2 weeks into service our bill gors from $160 to $320. The said our bill was past due and do immediately. We got new phones from a new companyTried to return old phones to sprint and they refused to take them and said you can get a box in the mail and send it to corporate. Then come to find 2 days later they charge me $311 for a phone they wouldnt take back. And it was under my grandmas name. I wasnt paying anything. So morale of the story is. If sprint advertises great deals and offers. Prices and service. Phones and professionalism. They are wrong and doing false advertising. Dont trust then. Dont give them any money. Im telling anyone who will see this review so you can avoid going through the same mess and unfortunate and avoidable problem. In shot. Sprint really sucks more than a $500 kirby vaccum any day of the week.

The sprint customer service reps in the store are Amazing!!!! What I couldnt get help with over the phone, they helped me out in the office, with no hassle:) All i can say about this store is they are an Amazing at helping there customers :) I will be headed in to this store for anything else we will be needing threw sprint ♡ Thanks Daniel and Eathen for all your help!

Great service. Thank you for helping me today :)

James is amazing. He helped me with my phone and got me some great deals. He taught me about data today. Great customer service.

I dont know why everyone else had problems here, these people are always nice. Im in and out of there all the time with phone problems and every time they take the time to fix my my issues and help. I dont think Ive ever been offended by anyone or anything there. Great Service

Normally very busy store. Got right in. Had a great sales gal. Love my new phone. Sales gal was full of information.

Very friendly and helpful. Great customer service Ill go back again.

Daniel was amazing and gave us great customer service. We were able to add a line and purchase a new phone without any issues.

Everyone is very helpful. Daniel is awesome! Best customer service from any Sprint store Ive been to.

Brittany helped me take care of my broken phone and set me up with a new iPhone. Took awhile but she got me a good price. Thanks again darling (:

Im sad/mad that Mary is leaving!!! She has been here for forever and as a small town citizen we grow attached to our people!!! Mary is the best employee this store has :( peace out Mary you will be missed

I had a great time at sprint in Yucca Valley. They were very very helpful and patient with me. Even though the issue with my phone wasnt fixable they offered me a great deal and im very satisfied with the outcome. Thank you 😊

Nice people they helped me with technical questions, advice and had a great personality which made a positive experience. An experience that was short lived when I got my first bill after upgrading my iPhone4s to the iPhone6 Plus. I expected the next charge to be expensive and it was due to all the reactivation fees, mandatory protection and new iPhone deal. But what I didnt expect was the following bill. You see, when I signed up with Sprint 2 1/2 years ago I got the everything plan for $110 and adding new line for $19. So with everything my bill should have been about $180. Imagine my shock when my regular bill was $240! I looked into it and I found that they signed my 6Plus phone to the everything plan and my iPhone5s to a separate plan WITHOUT TELLING ME!! My first mistake was trusting them after signing to stupid papers saying Ya same plan and everything a blatant lie to my face.So after I was taken advantage of I immediately contacted Sprint who mentioned that I went over my data on the new plan and then tried to sell me a NEW plan (that I did not want!). I told her (Chelsea) that I just want what I have always had and then you can composite me for the hundreds I was taken for. I was insulted when she tried to get me off the phone without telling me how much was going to be credited. When asked she responded with $20 ... really? I lose hundreds from a plan I never wanted or asked for and you are gunna give me $20? I settled for $50 knowing that she could given me more but I was losing my patience.Why the heck would I want to spend $60 more than what I was paying for a plan that offered less? All this money I lost due to the incompetence of this one store. I will be doing business online for now on and if I have to go in, it wont be with them. Cant wait for contract to end.

4-1-2017. I went into the Sprint store in Yucca Valley today to pre-order the Galaxy 8 plus. Like always, there were issues on the corporate end. After 2 plus hours on the phone, Riley was able to straighten up the confusion on corporates end. You have a great team. You really need to keep Riley, Crystal, Britney, and Ethan. They all provide great customer service.

Great for sales and making payment. No service/maintenance available though.

Phenomenal customer service the two representatives Riley and Ethan were very helpful made my family and I feel comfortable and overall just was a big help definitely 5stars for this place

Received excellent customer service, Everyone was super friendly. Jordyn and Riley are the best!

I would say my experience was professional and very informative. The employees here really connect with the customers and really try to get the best deals for the customer.

Awesome staff!! Would give a 10 star if available! Solved all issues with AT&T. Under promised and over delivered!! :) Thank you James and Daniel!

Staff is friendly and knowledgeable, everything takes a long time but that is normal for cell phone stores I guess.

Great staff and awesome service. They should definitely be closer so we can visit more!

Very helpful saw the problem and fixed it very fast. James very quick with his services.

Went into a sprint store today and crystal was awesome and helped out alot.

James and brittany were the best serive i ever had ...make made sure i got my phone this store is the best ever i happy to be a with sprint here

Super great Associates and Manager. Very helpful.

Grouchy repair woman.said I didnt order anything. But I did. So went to Havasu they had in stock !!

.The next time I would like to get whatever help I need to operate a new phone. GREAT SERVICE AT THIS STORE YUCCA VALLEYCant reach phone # say disconnected 😣

Yucca valley sprint is the greatest, when my phone froze I was able to get a replacement free of charge :)

Mary is Awesome! Thank you for your excellent service.

Please be careful. I went in with my own equipment 6/2015. 2 old iphones I was buying from a guy who accompanied me to sprint in Yucca Valley California. The manger ran the serial numbers and told me they were clean to activate in my name. I did not want a plan. She said (THE MANAGER AT THE SPRINT STORE IN YUCCA VALLEY CA)oh no you have your own equiptment so you can leave at anytime. So that was june of 2015 and I am trying to cancel the account 3/8/2016 Now the phones I gotta prove that they belonged to me. How is that not in the original sign up that the phones came in clean and they were mine. The female manager with dark hair and glasses at the Yucca valley store is the one who originally checked the serial numbers for me with sprint to see if they were clean before I bought them from the guy. SHE IS SUCH A LIAR. AND NOW THERE IS A MISHAP, SHE WONT HELP OR ACKNOWLEDGE THAT SHE REMEMBERS ANY OF IF. SPRINT IS NOT A BAD COMPANY JUST THE SHADY PEOPLE THAT THEY ALLOW TO POISON THEIR COMPANY WITH LIES AND SNEAKY TACTECTS TO TRICK YOU INTO CRAP THAT YOU HAVE NO KNOWLEDGE OF.

The customer service is a great way to get the best results from Daniel and the ladies

Best service

Wonderful customer service by the whole team! Will go to any extent to get you what you need ❤️

Great service at sprint today those guys were awesome!!

Awesome employees that helped me out getting a new phone

Being a 3rd party of Sprint their is a limit of thing that they are able too do. They kind of acked like they didnt want to help me after the 3rd time I was there. I always had to call Sprint myself because they couldnt help me.

The full service Sprint store in Yucca Valley told me they cant fix a cracked screen. They tell me to file a claim and I would be sent a replacement phone then I would send in my broken phone. I filed a claim and was told to have it repaired at a repair center. I only get a runaround once and I quit. Switching to another provider.

They always treat me pretty good here.

Had great help getting my new phone!

I have previously had problems with Sprint, and after visiting this location it restored my faith in them! Best customer service, my plan is back to normal, and I am completely satisfied!

No stars place sucks, bought charger in February it brock they will not exchange even though when purchased sd. 1year guaranteed do not go to this rip off place

The staff was extremely helpful

Great costumer service! #Ethan

They are so friendly and helpful!

The ladies know the phones well

No long wait here and the employees are very helpful.

Best customer service!