They have always been good to us. I give them 5 stars. N ty all for it services n for being decent n nice.

Great store. Excellent staff. Super friendly, very patient and incredibly helpful. Peyton was amazing in helping us identify the right device and get it set up. Thanks!

Me and my wife came into the store to make some changes to our accounts and make some new purchases. We were lucky to get Peyton who is always willing to go above and beyond and help us. She is so knowledgeable and helpful and is definitely an asset to your company.

Me and my husband came in, wanted to make changes to our account. A sales representative names Chloe helped us, very unfriendly, and rude. Seemed like she had better places to be. We asked about watches, and she rolled her eyes and was very unprofessional. When we brought it up to other workers there they said they’d work on it and fix her attitude, nothing got done and was very unpleased with this store and their customer service. I’d rather make the drive to Augusta than deal with the rudeness of this Aiken store and their employees. Will not be back !!!

I went to this location and had to buy a brand new phone to which is usually a draining long process. However my experience was not that at all Maurice the sales associate helped me through and through every step of the way! Highly recommend his work and this location.

Great Service today! Our sales rep Peyton was very knowledgeable and so helpful. We have never had anyone to go above and beyond like she has. Definitely should be in a management position.

Horrible Experience by the manager Samantha. She lied and told me I couldn’t bring my number to AT&T just to sell me a new number. Her co worker Payton fixed it for me. Sam was horrible. Looking at reviews this not the first time she’s nasty. If this is the manager I can imagine how everyone else is. Peyton saved me. Thank you Peyton she needs to operate not Sam.

Kevin provided great service. My family and I are very pleased how this young man assisted us. He went above and beyond to assist us and was very patient with us. My family will definitely go see Kevin going forward. Five Stars

I came in late in the afternoon with a phone that wouldn’t function at all. My screen is broken and the phone was doing all kinds of things on its own. I am a SAHM of three and can’t be without a phone. I didn’t realize the store closed at 7. . Reese stayed almost 20 minutes past close to help me upgrade to a new phone. He was so kind and even though I’m sure he was tired, he was so very patient with me and is a phenomenal representative. Customer service is so much more than doing the minimum to get through the day, Reese went above and beyond for me!

I’ve been to this location several times usually on two people working. The associates ignore you when you’re in the store. The customer service was enough to make us switch after 8 years back to Verizon.

Kevin was excellent. Best experience EVER. He showed me how I can save some money, and he was professional from start to finish. Go see Kevin if youre at this store. Great Great Service.

Kevin was very nice. He made our experience very smooth. We will definitely visit again thanks to Kevins service.

You just need to ask for Shaniqua you get all your art needs taken care of. Wonderful person

Excellent Customer service by a gentleman named Kevin. Kevin went above and beyond to satisfy us. Thank you Kevin. He was awesome.

I witness the store manager Sammantha talk nasty to a customer. I was interested in bringing my business account with AT&T, however after seeing what I saw we immediately left and went to Verizon. Looking at reviews this manager sounds horrible.

The staff is funny and has great customer service. I enjoyed my experience and Peyton is very helpful and has excellent customer service skills!

Shaniqua was very helpful with helping me get a new phone

I will start with this ATT store stole my phone. And now the story.Came back to the states from being overseas for a few years. Was looking to get two new phones and a contract. I wanted to trade in my old phones. A Samsung Galaxy S20+ and a Samsung Galaxy S20 Ultra 5G. All was going well until I could only get a Hawaii phone number due to my drivers license being from Hawaii. I picked my two phone numbers i wanted. I wanted them to only have a one digit difference so it would be easy for my wife and i to remember. Well i picked my two numbers and was doing the trade in. Well the manager(she called herself that, Samantha Roache) was doing the trade and accepted both of my phones for the trade in credit. After doing the trade she told us that one of the phone numbers was already reserved for someone else. So we had to pick another number. That was sad but okay.We finish the transaction. She states that it would take 2-3 billing cycles to see the trade in value and the military discount. We go about waiting a billing cycle to see our first bill. We get charged an activation fee for the original two numbers we picked AND the third number... called att and then waived the connection fee for that line we got told we needed to pick a new number for. And since that number was the number i traded the phone for.... att said i wouldnt get the trade in credit. So they stole my phone.. when i called by the way it was past the buyers remorse time frame which is only 14 days... if anyone is smart they know a billing cycle is longer than 14 days. So how exactly is someone supposed to know if they are getting there discount without waiting and if they arent getting it, have buyers remorse?!?! I called att and the said wait another billing cycle to see if the trade credit will be applied. Well here i am writing this review... because im paying full price for a phone and the trade in credit isnt applied. So thank you Samantha Roache for completing the transaction wrong and basically stealing my phone. Without having anyway of me being compensated for a phone that i traded in and got zero credit for.

A young man named Kevin was great. He was helpful,understanding, and very knowledgeable. Thanks KEVIN

Reese helped my grandmother and I get her a new phone and he even put the screen protector on for us. Great customer service 🌞

Today was my first and last time visiting AT&T on Whiskey Rd. UNLESS Kevin B. or Shaniqua W. is working. The manager Samantha Roach has the absolute worst customer service and an even worst attitude. I spent 4hrs in the store with Shaniqua (who’s still considered training) trying to do an in-store upgrade due to an error with the online order. Samantha’s help was the absolute bare minimum, she do not know the meaning of what it means to be a manager, and she complained about a guest frustrations to one of the employees in front of other customers. Samantha walked past me more than 8 times and still have not acknowledged me all conversation was directed to the sales rep vs. me even when I was speaking to her but she was sure to respond with a lot of eye rolling and deep sighs under that mask. Samantha definitely needs training and Peyton is not far behind her, following in her managers footsteps.

Samantha was extremely helpful and patient. Very nice experience. Thank you.

Kevin was very good at satisfying our needs. GREAT customer service.

Peyton and Samantha were amazing help with the process of setting up a new account and getting me ready to go with a new phone.

The staff was very helpful when it came to choosing my new phone. I was able to get in and out quickly, I only had to wait for one person in front of me.

Not an experience I want to repeat. opens at 10am. 6 people patiently waiting for one of the 2 ladies to open the doors only to be greeted w/a can i help you? (but said as if they wished they were somewhere else). I was there to look at a Samsung active upgrade. Not a lot of choices. Overheard a customer trying to find a specific cover for her phone. The customer asked the at&t rep if they could go online & check if its available...she was told, Its most likely not available. You can try this one. It might work, but i cant say for sure. You might wanna try amazon or ebay WOW..... There is zero personal feel, but maybe thats what at&t is striving for these days??? This seems to be a trend for at&t. Not the 1st time Ive gone in & walked out empty handed.

Candice was wonderful! I had so many questions and she was patient the entire time. She set everything up and helped me work out several challenges with changing service providers. Thank you Candice for your assistance and humor.

Brennan is the most patient person Ive dealt with in a long time. He is a great asset to AT&T. To sum it up he is TERRIFIC. I Will definitely recommend anyone to stop in and ask for his services.

Brennan was great. His customer service was awesome. He kept us laughing the whole time and was very professional. I will most definitely come back to see him if I need anything else. 20/10 no doubt.

Candice in your Aiken store has the best personality and customer service I have seen in a while. She saved me a lot money and showed me how I could get more for my money. Her customer service was excellent..she was very very knowledgable. About your products services etc. Every question I asked her she not only explained it she showed me how to do it and where to find what I needed. Great asset to your company..she rocks

Excellent Service. Kevin was nice and helpful.

Kevin was amazing. Awesome service.

Kevin was very nice and helpful. Thank you Kevin.

Our visit to AT&T for an upgrade was great! Our representative was Brennan, he was absolutely wonderful! He was very patient, courteous, and very thorough in setting up our phone service!

Brennan did a great job helping my famiy get our lines setup! He has a lot of patience and deserves a raise! Next time I need help Im definitely going to come to Aikens store :) thanks again.

The whole Aiken team is amazing! I had an issue with trying to get my number from Verizon and even though I switched my number to AT&T at a different location, Shevy and her managers still took care of me. Most places would have redirected me back to the point of sale, but Shevy took care of me. Im always going to give her my business. I hope she never leaves your store!

Shevy was my sales person. She was 100% professional. Got me in and out in a very timely manner. Best service I ever had at a AT&T store.

Candice did a great job assisting me, she provided excellent customer service.Brennan the manager was also excellent and hes very professional and courteous.

On both visits all staff were helpful and informative. Got a new SIMM card and Brendon showed me how n installed a personal Hotspot. And he showed me how to use it and updated my plan!

Very nice folks, very helpful getting my moms phone service cancelled today

Brannon was very helpful, polite and curtious. He has a lot of patience.i will gladly recommend anyone to AT&T in Aiken.

I went to the store and Shevy helped me with my accounts. She went above and beyond to get everything fixed. Excellent customer service!! Thanks Sherry.

Candice was a very nice person and provided wonderful costumer service. I recommend anyone to come to this store and work with candice. I hope I see her in future visits.

Great Service! Judd Turner is the best- I travel further to this store just to see him. He is so patient and nice!

DO NOT EVER COME TO THE AIKEN SC STORE. THE MANAGER HER MS. ROACH IS VERY NASTY AND WILL TALK BEHIND YOUR BACK WHEN YOU WALK OUT THE STORE. THIS IS THE WORST SERVICE I HAVE EVER!!!!!

Tierra, was such a beautiful store rep she took care of me very well, she had lots of patience and a wonderful spirit at all times, a pleasure to work with. She really is a jewel.

Brennan Summers, AT&T manager, on Whiskey Road in Aiken SC helped us understand the prices of our new AT&T TV. We ordered the service from a door to door person Brennanwas courteous, personable, knowledgeable and respectful. He is exactly what AT&T wants in someone who is representing their company.

It was the best experience I have had in a long time. Justin made the experience pleasant and enjoyable. He explained everything and answered all of our questions. We are a family that jokes a lot he kept up with us while staying professional.I am probably one of the hardest people to convince to get the newest phone because I drop my phones a lot. Justin not only explained the benefits of the S10+ he even showed me cases that will definitely protect my phone. I was sold. Thanks AT&T for a welcoming environment and Justin for a personable and professional experience.

The customer service was extremely helpful and knowledgeable. Didnt pressure me into buying new phone but did show me a few. Its got a pleasant atmosphere with dust free products and just an all around cleanliness.

Great service. Was very patient and understanding. Great place to go

I was assisted as soon as I walked through the door. Tierra helped me choose a new phone and told me about all the plans available to me. She even put the protective screen on my new phone since I knew I would screw it up if I tried to do it myself. All of the staff was very helpful and professional even though they were dealing with incredibly rude customers while I was there. I had a great experience getting a new phone and will continue to be a customer of this store.

Arrived at 6:15pm with 3 people (workers)sitting at a table just having conversation with only one person helping customers and was told to sign in my husband and I would receive a phone call once they were ready. We both were planning to upgrade and get 2 new devices. We sat over an hour waiting. Once someone came out we were then told only 1 person could come in per transaction. I understand COVID is out but we were together and both had PPE on. This was very unprofessional and unethical. At least put a sign up on the door or inform your clients prior to signing in of the policy. Corporate will be contacted!

Awesome people. Helped me with my issue even though Im not an AT&T customer.

Not pleased with the staff or help I received, manager was nasty threw everybody out of store I was the first person in store after sitting in my car for 45 minutes the rep that was waiting on me went to the back, she never came back when I inquired I was told she went to lunch at that point manager came in and said everybody had to leave to many customer in the store. I had a very bad experience and I contacted somebody higher about the way customer are handled at this store. I dread going back, to rude, yo nasty, no knowledge or proper training, to much chatting among themselves to wait on customers.

One of the best experiences I have had in a retail establishment. The customer service here is top notch. The staff is always friendly, courteous, and willing to help. They are also very knowledgeable about their products.

Brennan was very helpful today. He was the BEST

I love the staff here they always make us feel welcome

The staff is always helpful with any issues or questions I have. I appreciate their willingness to help me out.

Good experience and a very polite person had good service today to activate my phones

Had a great experience getting my wireless router reset. Ask for Brennon! He is excellent!!!!!

I bought my phone from here a year ago and I absolutely love it. I had a problem with my voice mail and went to the AT&T store and they fixed me right up. Very helpful staff!

Shebbie was phenomenal!!!!!! Excellent customer service and a pleasure to talk to.

Excellent service by Kevin.

Staff is very nice. Dont bother making an appointment though. Its pointless

Employes were patient and and nice very great exsperience with the problem i had. Will go back again for any services needed

Wouldnt even open the door. So I went to Whiskey Rd store. They were very very helpful.

Candice was such a help with everything I love my new phone!

It was a very positive experience. i met with Tailore the day before and went back the next day. She was helpful and efficient. I was out in no time. It was a great experience for me, who is technologically inept

Candice provided an exceptional customer service! Glad shes here versus the old barnwell store!

They are amazing, and very helpful, will always go to this store!

Walk through the whole process with me down to setting up the everything with me

My journey started with the Barnwell store and ended with the Aiken store on Whiskey Road. I will continue to shop at the Whiskey Road store because of the service and satisfaction they provided.

Great customer service. I went in to switch phone companies due to cheaper prices compared to what I was paying they did it quick fast and in a hurry made sure it was in working order before I left the store.

Candice G was in a hurry to get my glass protector she gave me the wrong one for our phones. She wasnt apologetic when I had to bring them back and there was only one in a box that shavey had taken the time to find. I will not have her help me when I return to that store.

Jamel is the kindest and most conscientious service rep Ive dealt with in any mobile service center or office. He really was superior in all ways in switching service, upgrading phones and SIM replacement.I applaud Jamel & AT&T for this level of service.

Manager at Store was determined to NOT HELP ME Justin however did a great job trying even though she would not. I was there 2 hours and 45 minutes for nothing but frustration. Att wireless is great but dont go to the store in Aiken.

Went to physical store after much frustration on phone & being told there was nothing they could do. Brennan Summers resolved the problem within 30 minutes!

Fantastic guy !!! Can’t wait to spend more!!!

Awful experience. Sat for over 45 minutes before being assisted,.. and I was the first in queue. They are severely understaffed and under trained. Very unorganized. No one seamed interested in helping and all the employees had a “I don’t want to be here” demeanor. Once I got a rep to help, within a few minutes they had to run in the back room with no real reason why.... I just left. Would never go back. If possible go online or call customer service. Place was a mess.

The people who work here have been very helpful and it is a pleasure to come here. After spending any amount of time talking to their tech support in India, you realize that ATT is a terrible company and anyone who can stomach working for this company needs a hug.

Very good experience

Wonderful staff. Tracy was a big help . kind and friendly even laughed at my corny jokes. All questions answered. He knew what he was doing. Was confident and helpful. Very much appreciated his help.

Went in with my handset no longer displaying Caller ID info for incoming calls. Judd was familiar with the problem: he tested the handset by programming his number into the contact list, called the handset. Noting the result, he explained about the application causing the problem and instructed me regarding disabling it. Another call showed that the problem was solved!Judd is very knowledgeable and patient, and is the A T & T representative to look for at this location!

Great deal on a new phone....Candice was very patient and helpful.

I’ve been sitting here 40 minutes and have not even been greeted. Not a welcome to AT&T. Be with you soon. Not acknowledged at all. Very dreary atmosphere.

Great experience, they were a great help

Had to wait for about an hour but they were busy, the at&t customer service person was very nice.

Great serviceFriendly helpful folks

They were able to swap all the apps and files over from the Galaxy S4 to the Galaxy S8+.

I purchased a Samsung Galaxy S10+ at the At&t store in Aiken, SC. I didnt receive the phone until Thur 04/25 because it had to be ordered. I had no problem with that. I tried charging my phone the same night I received the phone and it didnt work. Went back to the same At&t store the following day and waited for over 30 mins (never greeted or acknowledged by anyone in the store by the way) so I left and came back AGAIN that following Saturday. The representative tried to give me some scratched up charger from the back of the store but I told her I need a brand new one bc this phone is brand new and she says I dont know what to tell you and refers me to Samsung. Called Samsung and they promised to send me out a new charger that I still havent received and today is Wed 05/15. I was told at the time of purchase if I have any problems with the phone to return it within 14 days. I literally came back the next day just to be ignored by EVERY rep in the store which forces me to have to make ANOTHER trip to the store just to be given rude cust service and pushed off to the manufacturer. No one should have to go through what Ive been through for a $1,000 phone that came with a defective charger. I guess quality cust service doesnt matter to At&t now that their Aiken, SC store has made their sale. I hope your company makes this right by doing the LEG WORK YOURSELVES and provide me with a BRAND NEW CHARGER for my BRAND NEW PHONE and not some used scratched up charger from the back of the store. Ive been a loyal customer for over 10 years and Im EXTREMELY UPSET with the way Ive been treated as if this is my fault. Also, you need to fire EVERY individual that works for your Aiken, SC store bc all they do is play on the store tablets and get upset when they actually have to do their job and ASSIST customers. They really make At&t look bad. Im HIGHLY disgusted and appalled with this entire experience. Now I see why this company has loss several customers to other wireless carriers. Unbelievable.

I switch my cell phone service over to AT&T because I want to save some money, the staff over there is fun and helpful and very professional.

Completely disorganized

Worst customer service period. Walked in there and the two ladies that said they worked there could not help period and said there is no management. We automatically switched to Verizon. Would never recomend them.

AT&T LOVE THERE SERVICE AND THE STORE IS AWESOME AND THE PEOPLE WHO WORK THERE AND HELP YOU ARE THE BEST.

Customer service is awful. They are quick to take your money, but when it comes to follow-up service, AT&T is terrible. Haven’t even started receiving service from them and I’m already regretting it 🤬

Very professional and helpful. Ive only been here once, but its my favourite AT&T store.

Nikki is soo Awesome! Great customer service!

Very helpful greeted as I walked in. Zach was super helping me with an issue

They always help even when 611 dont.

The wait was a little long but they were nice and helpful.