Ed went above and beyond to track down a particular phone I wanted when all he had to say was the phone was out of stock in the store. Two other stores told me this exact thing. Ed is an incredible asset to the company and should be rewarded for it. Additionally, Jordan, the associate who set up my new phone, was very personable and proficient. All of my data and apps were transferred without any problems. I am truly impressed with the Alameda team!

Do not believe these guy. The sale rep said because my phone is free so I need to have insurance for 3 or 4 months. I took it off as soon as I got home. The guys will try to draw you to pay for more. Make sure you do research before going into the store. Do not believe their online say the phone is not compatible with Verizon. I have a LG G8 thinQ from T-mobil that is unlock. Insert the Verizon sim in and start using without any problem. If you like their wireless service than call them over the phone and order the sim. It should work if your phone is unlocked. Will never visit any Verizon store in the future.

Just left this store. I have been coming here for years for our Verizon phone needs. This was the first time that I am noticing that customer service is on low supply. A young woman let me in, she didnt give her name. She was a youngish Latina, short in stature with fake lashes. She had short, abrupt responses, a slight attitude and wasnt friendly. She did what I came in there to do, which is good but while helping me she was on her personal phone watching videos and was laughing at a video that had a little kids voice in it (I found that very unprofessional) but helping me she was serious and you could tell any of us in there were bugging her. When my transaction was complete, there was no exit salutation like thank you or have a good day. I had to be the one to tell her that I thought my new phone had completed the transfer. She had already left me to be on my own and was helping another woman who came in her with her two children. Quite a bummer.

Ed was awesome. Listened. No pressure. Took the time to transfer content from old phone. Interesting and energetic. Highly recommended 👌

Edgar Alcazar! Thank you so very much. You got my Verizon Tablet working great again. You are very knowledgeable, thorough and really looked out for my best interests in what I wanted. Also getting my 6+ iPhone upgraded to an iPhone Pro Max went very smoothly! I am very happy with the new phone. You made the transition uncomplicated and easy for me to understand. You care about the customers too and their wants. I wish there were more people like you when dealing with my other needs other than my phone service. I will definitely return to your location for any of my future phone needs. I hope you will get the recognition you deserve and that Verizon will recognize and reward your efforts for your professional manner and how well you run operations at your location. Keep up the great work. See you and Ari (I think that was her name) your work colleague? Best wishes.

They messed my entire order, wasted hours of my time. They ended up cancelling my order and I had to reorder via customer service online. Their employee is a nightmare, had no idea what he was doing (I believe his name was Jordan) gave me an attitude and was highly unprofessional. The agents online graciously fixed my order. Do not come here unless you like wasting your time and being treated like your business does not matter.

Edgar is an amazing representative and gives excellent customer service.

TERRIBLE! I went 3 diffrent times today. First time, there wasnt enough staff to open and was told to come back. Went back and was told the same thing. Tried for a 3rd time, doors were locked and lights were on. Someone was there, I could see them walking in the back. Knocked for about 15 minutes and left. Terrible, dont waste your time, got to Oakland.

Horrible service from the young lady that works on sunday. We arrived at noon. Checked in she said there would only be one person ahead of us... however once we came back there was no one working in the store. We waited another 45 minutes but no one came back to work. Office hours read noon to 6pm. But she was no where to be found.

This store is very poorly managed, yesterday (7/9/2021 a Friday) they were supposed to be open until 7 but closed just before 6, one of the employees said they spoke to their manager and they were closing early...Today, Saturday 7/10/2021 they are supposed to be open by 10 am, but they are not open at 10:10! And I saw an employee inside go back the back are door. Ive knocked on the door and nothing!Verizon should revoke your license to represent them!

Big sign says there closed but a person is inside working unable to help, he said. Shut this place down if they don’t want to open to help customers

This place is always closed even with the hours clearly posting they are supposed to be open this happened during the week and now on the weekend.

This store has a terrible customer service like if ur going here expect to wait like 3-4 hrs for u the done and get help one star is not even worth of it .. if I can just cancel all my line on Verizon I would do it in a heart beat!

The staff is really nice, but highly over worked. I don’t think the mistakes that were made would have happened otherwise. It took 4 hours to complete the sale and transfer because there were other customers requiring help that he had to juggle on all parts of the store to maintain social distancing. Unfortunately, as a result the phone number wasn’t transferred correctly (told it should be fine and it would work in 24 hours, discovered hours later the pin wasn’t entered correctly), and the wrong phone was ordered for the second line (wanted an iPhone 12 pro, which they didn’t have, but they ended up ordering the 12 pro Max, which I already bought - so now a phone is coming that they already had in stock and that I don’t want). Also, though all adults in the store were wearing masks, the small children they brought in with them were not. I imagine this would be really uncomfortable to enforce on a customer, so I sympathize, but the children were coughing aggressively and should NOT have been in there. Honestly, if he had had the support he needed I think this would have been an amazing experience and he shouldn’t be blamed, but the management definitely should be.

Store had a system or cue for customers, safely had one or two customers in at a time. This particular store seemed short staffed but with the difficult times I’m sure that’s to be expected. They set me up with my new phone and answered all my questions!

We drive over to this location, only to be told that they were closing early and we would have to come back. I was going to buy a new phone but I will be taking my business else where,

Ed was excellent, knowledgeable, patient, respectful and helpful.

I think they dont care about the opening or closing hours. It said it opens at 11am but store people dont care about the clock. Management sholud take an action coz our time is also important. Really mad

Waited over an hour and never received a message while waiting in line. They couldnt let me in the store to upgrade my phone but had no problem with unmasked women drinking Starbucks while their friend shopped. Bad service and not safe.

Dont go here. Go to a real Verizon store

Sekander was very knowledgeable about the different phone models and helped me find the one that was right for me.

Had a very seamless and pleasing experience.The store was about to close but Roberto made sure to help me and took the time to hear my needs.I was very impressed with his humanity and patience.I would highly recommend.

Very helpful and knowledgeable staff member, Robert! Helped me find the best phone and plan for my needs without consideration for his commission. Rare and much appreciated!

I got a new phone for Christmas and the staff were very helpful in getting it setup for me. Im not very knowledgeable about this stuff and they were very patient and understanding. Great store!

Alex gave ten star service. He helped me out with everything that I needed to get my first iPhone and everything I will need for it.

I was dreading the visit to the Verizon store. Catalina made it so excellent. She was knowledgeable, efficient, excellent customer service skills. The visit went so smoothly!

I had an emergency need for a phone charger, and while I looked for one, they charged my phone for me. Very nice man who was really responsive to my needs assisted me. Unfortunately, what I purchased did not work with my phone, so it was a good thing I got an in store charge for my dead phone.I do not usually go to this area, so when I tried to return the mdse to a more local store, I found out that not all Verizon stores are created equally. It became a huge problem in returning the item - even though I had my receipt - because this location is a franchise store instead of a regular Verizon store.

Very helpful, thought I needed a sim card but turned out it was an SD card I needed. The gentleman that took care of me was very polite and helpful.Thank you!

Josh was very helpful in getting my new pixel and Gizmo set up. He explained everything in detail and was upfront on what charges to expect and when.

Training on how to treat senior customers badly needed by staff at this Verizon. Even though, it is the nearest store to me, I will gladly suffer the extra drive, awful traffic to go to the store in Oakland, rather then ever go back to this one, again. I was willing to give them a chance but, my last visit a few nights ago, clenched it. My best friend, was with me and she was just appalled. I have worked in Customer Serviceall my life and I know that during that time, I treated all my customers with concern and integrity. I realized, that they were actually helping me pay my rent, etc etc.The staff at this store like most Verizon stores, are young but, that is no excuse for the lack of commitment and disengagement. At 75, I know what I am talking about and, it saddens me, that old age, is not appreciated or dignified, at this store. After all, seniors, may not be as gadget crazy as theyoung crowd but, we do have mobile phones ( a must actually, when one is old). We deserve goodservice and courtesy. I remember once, when I first started in Customer Service, I had a call from what was clearly a Senior. This man, wanted some information on his account (credit card). At the end of our conversation, he said something I will never forget and it was, Thank you for being kind and patient, not everyone is, now that I am old. Again, another senior, who did not get the respect hedeserved. I want my words in this review, to be taken to heart. The employees of a company, have no idea, how their attitude and behavior, can damage the image of the company they work for.They dont deserve to have a job at all.

There are few customers, socially distanced, wearing face masks and being waited upon by Edgar.

I purchased a new phone at the store. I was satisfied with the help I received during the purchasing process; however, I purchased an expensive screen protector and had them put it on and noticed it was already cracked when I got home. Called the next morning and spoke to Karl the sales manager and he said he couldnt replace it but would cover the shipping cost for a new one as it was under warranty. He was clearly annoyed at his salesperson. Honestly, I wasnt upset but was surprised to hear him belittle his own team. Very unprofessional. He said he would call me back to resolve the issue but never did. I showed up the next day but Karl was gone but his salespeople were very helpful and got the order placed but I had to pay the shipping. I emailed Karl asking if I could get the $10 shipping reimbursed but once again he never responded. Overall good customer service from the floor salespeople but poor service from the store manager. As a result I wont be returning to this store in the future.

Staff are friendly, knowledgable and helpful. Top tier customer service. Roberto helped me choose and setup a new phone and made the experience very pleasant.

Sign on the door says open till 7:00 P.M. but was closed when I got there at 6:30 P.M..

New management at this location, my experience was awesome.I read the reviews and was apprehensive about going but the staff was really helpful, patient, and had a healthy sense of humor. I spoke with the new manager and he explained that they brought in a entirely new crew to run the store because the previous groups performance was so dismal.I would highly recommend visiting this location.

AVOID this store - a complete rip-off. Horrible customer service - Foul attitude, defensive and antagonistic. Thoroughly dishonest - Gouged me on prices for accessories, lied about fees, and charged me double for insurance!I called Verizon and they clarified fees and costs, and then I went back to Victra for refund and adjustments. Staff did not listen, argued with me, called me a liar, refused any accommodation, refused to even look at my receipt, and ordered me out of the store. The manager was supposed to call me and she did not. They are hostile, demeaning, undignified and totally lacking in respect for the customer. Zero customer service.I called Verizon, explained the situation and the agent apologized profusely and refunded the all the charges, fees and costs - Excellent customer service from Verizon. AVOID this store and go to a Verizon store.

Josh was extremely helpful, polite, and knowledgeable. Ill be coming back to this store just his great customer service.

Its Amazing customer serviceJosh was a very helpful .Thank you so much Joshua.

I was helped right away by knowledgeable, friendly staff, and they were honest with me about any and all charges. I am happy I went to this location.

Their Website says theyre open, but theyre never open even when someone is there.

I have always shopped at this store ever since I purchased my phone there about 3 or 4 years ago and have never had a bad experience with everyone I have dealt with. They are always knowledgeable and helpful towards my needs and my lack of knowledge and they don’t make me feel incompetent even though I may come off that way

It was the most helpful experience, nd lm very grateful for the help. Nd commentmen on their part to assure our satisfaction. Im glad to be a customer for over 3yrs.

My experience of Verizon with excellent they were very helpful and I left with everything that I expected And I would highly recommend it

I cant give any info on how the service at this store was, because they just flat out werent open during their posted hours with no indication of why, leaving me with a totally inoperable phone and, because I ordered my phone to pick up at this location and couldnt swap pickup locations, an extra day without a phone and unable to work as a result.

This place is a complete rip off with deals that take advantage of customers who are overwhelmed with their “exclusive offers” which aren’t deals at all and just over priced in-store items.The assistant manager/employees are extremely rude like said in older comments, and the employees are only in it to make as much money off of you as possible.They even took advantage of my blind mother because “she didn’t read the fine details when purchasing” even when they kept verbally telling her that all these things are “free” then charged her an insane amount of money upfront.Honestly, just go to a real Verizon store. They tell the customers there’s a full refund within 14 days, but now we are short $90 from all the of their non-refundable items that was never mentioned during the transactions, and upon requesting a refund they blamed my blind mother for not reading it when they were talking. It was probably one of the most disrespectful thing I have ever seen.

Snakes is the best way to describe the sales associates at this location. Went in for an upgrade, they claimed the new phone was only $4 more a month for the device payment plan however it was a $20 difference. They added insurance for $13.00 a month without permission when asked to remove it they said we had to go online to remove it on our account. Went online and could not remove it, ended up calling 611 for assistance. They changed a $20 in store convenience fee and did not transfer contacts from old phone to the new phone. Tried to upsale with an ipad claiming it would lower our monthly bill $30 a month which was a total lie. DO NOT use this location. I should have checked the reviews.

Catalina did a great job getting my new phone up and running. It was a long day but the friendly attitudes of her team made process more bearable.

Super costumer service, very patiently and professional!👍 thanks

Swapped iPhone 7 for the 11. Great service.

Excellent service from Josh, upgrading from iPhone 8 to 11.

The staff here is amazing they are very helpful..And I got some great deals highly recommended..

Catalina was amazing. She is a champion in customer service.

Unbelievable and EPIC FAIL, I went there with my laptop to have an expert supervise my Iphone backup. I even bought the girl helping me a Starbucks from next door so she would pay attention. after waiting 35 mins for the backup to finish, I had two employees verify the backup. They said good to go I went to the Mac store to get my replacement Iphone 7 and when I got home there was no backup from today. never completed...lost super valuable pics videos and contact from the last 10 months. DO NOT GO THERE for ANYTHING....they know less that you do.

He was very helpful & I thank you.

Dont do it you will regret it. Almost made me switch to metro

We were able to get a new phone for my husband and update our plan within an hour. Thanks team!

Dismal is an understatement. Went in with a problem and the staff mocked it, laughed, and told me I was better off not doing anything about it. They then went on to say that if I really wanted to do something that didnt cost me an exorbitant amount of money, I should just go straight to the apple store and LIE to them about my phone being faulty. Very poor customer service, the staff is snarky, rude, and does a disservice to Verizon in general.

Does not actually carry batteries for Samsung phones. Im rating as a five, as this isnt there fault, but Googles.

They overcharge you. Don’t come here. They tell you things are “free” and it’s actually not. They over charge you for their “free stuff” and then it’s included in your bill as a “bundle” BUT YOU GET CHARGED FOR IT....GO SOME PLACE ELSE. Avoid this place unless you like to pay extra money in hidden fees.

Not just rude and clueless, the young female asian employee gave me uncorrect information about a Verizon promotion costing me over 650 dollars out of pocket that was supposed to be covered in the promotion. I am guessing that poor management caused this.

Worst customer service Ive ever experienced. I was incorrectly charged for a prepaid purchase that didnt work in my phone and they have since refused to give me a refund.

The worst customer services. They dont know what they are doing really. They dont know the job. They make so many mistakes. The lady has bad manner which tried to hang up the phone when I was still talking to her about the mistake they did. Please dont go to this store unless you want to spend 3 hours in the store and keep going back there again and again for their mistake solved.

Awful customer service. Store was locked at 3:00 pm with a sign taped to the window, hand written in red marker ON A 30 MIN BREAK. The store was locked with the same sign posted at 4:00 pm. So either; the employees of this store take frequent thirty minute breaks, or they dont quite have the concept of time mastered just yet. Either way Im not very confident in their abilities.

Roberto was very patient, listened to my concerns about upgrading my phone during multiple visits to the store and hung in there with me during the 2 hour process.

Very helpful and entertaining employees. If you live in Alameda save yourself a trip to Oakland and see these guys.

Worst customer service experience. They lied to me about a rebate that was supposedly available, and which Verizon had no knowledge of. They are not actually owned by Verizon.

They care only a little about you and not at all about Verizon. While they have intentions to help you, they dont think that far ahead about whether or not what they are doing actually helps you. I felt stupider leaving then entering and lost an hour of my life.

This is the worst store I have ever been in. The staff, one guy, was rude. They are always understaffed, and move at a glacial pace. If you got a couple of hours you want spend to get you cell business taken care of, this is the place where it will take that long. Worst. Experience. Ever.

Clueless staff, extremely rude manager. Went to activate new service, he straight up says I dont want your business, Im gonna ask you to go to another store. So yea, go to a different store.

Great customer service!

Prompt, efficient and knowledgable

Very bad service. I waited an hour to return a wrong charger they gave me. After all of that, they wouldnt exchange or refund me.

They wouldnt give me the deal that was available on the internet....

Carlos the manager is amazing!

Too high

Verizon will steal your money.

They dont care anything...

Very helpful

Is good i like it,

Worst customer service in Alameda

Thanks Van 👍