Tierrance is Awesome in all areas; Knowledge, Customer Service and has a great Personality. He was patient with me in the purchase of my new phone and explained everything in detail so I could understand. He is Truly an Asset to your company and to the Alameda Landing store.

My phone died and Hans Williams at the Alameda AT&T store was beyond helpful. He is the very definition of excellent customer service! He went above and beyond to help me. AT&T has a great asset with this fellow! Thank You!

Excellent customer service so very professional and her knowledge of iPhones really impressed me

Terrific service!!! Terrance was amazing!! I really appreciate the quick service. He was incredibly knowledgable and thorough with everything! I highly recommend this store!! Nice environment!!

We came in to upgrade our phone and Tameka helped us out. She was great and spent the time to help get the phone set up before we left.

While I did get a good promo discount on the phone I wanted, I was shocked with the level of customer service I was given..The gentleman that helped me made a personal phone call while helping me. I paid for the phone and left not really knowing how to activate it but they seemed to be in a rush to get me out the door so I only asked is it the setup and transfer app the one to use, to which they replied something of that nature. I dont think he knew either. He barely knew about the promotion going for the phone I bought. Staff here need customer service training...Tldr; go to lakeshore for customer service. Theyre better staffed too so that may have to do with it but either way that was ridiculous. Id never get on my phone while working with a customer.

My daughter broke her tablet charging port....here we go on a hot day weekend to AT&T with hopes of not being at store all day. With a lovely welcoming display outside of two reps. I Did Not Make it inside, I am very pleased with Teirance and Daphne as they heard me and executed everything right there and started my claim without me. Truly thankful and will receive new device with next day delivery. PLEASE come to your local Alameda location and receive excellent customer service. Daphne thanks for the dirty work you completed that takes away from US customers when we are frustrated. thanks again

Hanz and Teirance were super helpful getting my new phone and internet set up. Knowledgeable and funny.Great experience.

The professionalism respect in courtesy I got was much appreciated

Absolutely unsatisfied by the service.Opening an account was challenging. They were not able to advice me for a proper option they just subscribed me to the most expensive one, they did not give me the APN number (they did not know what is the ATT APN), they said they corrected my home address, but they didnt so at the end I had to call the ATT customer service to fix all of this.

The team was amazing. They were helpful, knowledgeable and courteous. They help AT&T from losing another valuable customer...I visited 2 stores and had conversations online on a whim I checked with the Alameda Landing store and voila!

Beyond unhelpful. Go anywhere else. Anywhere else.

2 sales associate helping 1 customer while others waiting.

Brianne was AWESOME!! She went above and beyond to make sure that I was properly set up! I admire and appreciate her service not only for me but the entire community during this time of uncertainty in our world. AT&T should be honored to have her! I also appreciate AT&T for being open because you cannot get through to customer service over the phone. I also want to shout out Anaya and the Management Team behind the scenes. What a perfect example of team work making the dream work!

Super friendly, helpful and knowledgeable sales person Anyla made my visit a very pleasant one. I never felt like I was being up-sold anything and I was able to look at a wide variety of phones and models before settling on one I liked. I would definitely recommend this place to anyone!

Went in on a Sunday to get my new phone and was immediately taken care of by the caring staff there. They were knowledgeable and efficient and I was out of the store in less than 10 minutes.Great service!

We were helped right away, but there was a cold tone to the interaction with the sales rep. Instead of having a dialogue they asked some quick terse questions and then were like okay, so what phone do you want. The whole point of a customer coming into a phone store is so they can do the transfer for you. The fact that this service was not even offered was a bit offensive and disappointing. Do better AT&T, you already take so much of our money that a positive in-store experience isnt that much to ask for. Maybe its because were in a panny.

I want to commend Victor for his expertise, patience and professionalism with assisting me with my new iPhone that I purchase from this store about a month ago. He kindly gave me a few shortcuts on how to use the phone more efficiently and answered all my questions

Terrible customer service. No one greeted us or even acknowledged us as we waited. Only two other customers were inside. One of the employees just stared at us while another customer was talking to her. Ended up leaving and going to the location in Oakland which was much better.

Thanks to the knowledge, helpfulness, integrity, and simply lovely personality of our salesperson Teirance, we actually had fun dropping a wad of money today. Our family prefers to shop locally whenever possible, and our local AT&T store continues to provide us with the customer service experience that makes doing business a pleasure. I sincerely feel like if I have a question or need help with anything, a friendly face awaits there, happy to help. As a person and a business manager, thats not only a great strategy, its also a great feeling.

Great customer service Anyla had great customer service skills very professional smile the whole time and was very helpful love the treatment I get every time I come into that store

Cameron is a phenomenal employee and helped me with my plan merging, phone upgrade and any other questions I threw at him. He’s super helpful and knowledgeable and provided the smoothest experience at an AT&T store that I’ve ever had. I couldn’t recommend this location more!

Anyla and Luis were super helpful after a two week ordeal with Verizon and their terrible customer service. Definitely recommend this store if you have questions about phones, bills, etc. They are very knowledgeable!

Yes, these hours are the legit store hours during COVID.I was having a terrible awful no good very bad day, but Robin was very patient with me and helped me out with a smile (I think? She had a mask on. Her eyes looked like they were smiling, anyway). She was extremely polite and helpful.

Walked in and waited patiently. Was asked if I needed help, said yes. They then just pointed me at floor models instead of taking the time to find out what I needed. If you want customer service Id look at a different att location

Really really nice folks. The person I worked with (Brie I think? I don’t remember exactly but really wish I did) jumped through a bunch of hoops and I’m really grateful

The sales manager or manager forgot his name is a very polite friendly and very very informational I was shopping for T-Mobile in the plaza and ended up with att because of that good employee

Very clean store. Young and personable individuals. I had a question about my disconnected phone service after returning home from a vacation trip and although I didn’t buy anything from the store I was steered correctly and service was restored.

It took over two hours to get a new phone

I went in to get a new phone as I was long overdue for an upgrade and I received great customer service. Taya assisted me in every way possible from showing me the different phones, prices, to helping me set up my new phone and even provided me with additional information, so that I will be able to save more in the future!She did everything I could have asked for and more to help me with getting my new phone. Getting a new phone should be a pleasant experience and it certainly was a great one here at the Fifth St location. I will definitely be returning in the future.

Best store experience Ive had personally. Spoke with Luis he helped my family with 3 phones and he price matched my accessories. Total time spent was about 45 minutes, however these things take patience and I knew that ahead of time. Majority of people that visit are mostly rude, impatient, and entitled.

This is my favorite store to come to! It’s fairly new & very spacious. The sales employees are always very friendly. I recently lost my phone & they helped me get a new one the same day!

Anyla and Cameron in the Alameda store they both vary Nice and and vary helpful with me and my 93 old mom, got her phone set up vary fast service, For sure in the future I be coming back to this store for all my service need ..

THE LADY SHANIA WAS GREAT. QUALITY SERVICE AND TRANSACTION. ON TOP OF THAT, SHE HOOKED ME UP WITH THE MOST AMAZING INDIAN RESTAURANTS IN TOWN THAT ARE A MUST-TRY. THANK YOU.

Nice courteous employees that are over worked. Not enough help for the amount of customers that show up . Everytime I go in theres 3 customers waiting with 1 employee. Each contact takes at least 30min. I end up leaving everytime.

When I started to really read the smaller print(before I signed any paper/document) I asked questions, AT&T are not very competitive or really care about there customers. Fact:if so would; offer incentives and at least come close.

Helped me save a lot of money & made sure I was getting the best deal!

The workers Brianne and Luis are so nice and helpful and went through so many boundaries to get the best deals.

Staff went above and beyond to answer questions I did not even think about asking. He was curious and caring to help me find exactly what I was looking for.

Really nice workers and helped me find the best deal for phone service. Anyla helped me the most but wonderful coworkers.

I just wanna say..the staff at this location is amazing!Thank you to nia store manager and her staff taya and ken. They helped me with patience and professionalism..I will always come this Alameda location:)

I called and asked about kids watches and getting one compatible with Att. They said buy anything online that says it’s compatible. I did. I went to the store with it. Turns out it wasn’t so I returned the watch online. This Att store left the unusable watch phone number on my plan so I was paying for it even though there was no watch that actually worked for that number.

Terrible customer service. The store was a mess and was treated as if I interrupted them and was intruding. Treated and talked to as if I wasn’t worth there time when I told them I had received my phone online and told they could do nothing to help me that I had to call or go to a corporate store. When asked where a corporate store was they said Oakland and when I asked where in Oakland instead of giving an address they looked at me like I was dumb and told “by the lake” . If you need anything done I would highly recommend a different store.

Nia was very helpful on 12-15, helping my family switch two phones from Verizon. One star docked for a little bit of confusing pitch with all the different pricing, upgrades and plans. Overall, we werent over solicited which is always nice, and got in and out fairly quickly

Staff at this location just watch tv all day. The manager there was really checking her phone as she was assisting me. Wild. I prefer lakeshore location service is better

Nia and Kenrick provided fantastic customer support. They were helpful, informative, and a pleasure to talk to. Highly recommend them and that store if you are looking for help!

Great service from the store and this girl name Taya was such a helpful person she really help me get my new iPhone would go back no doubt.

Not a good service or staffs

HORRIBLE customer service!!! All that they want to do is sell you ANYTHING AND LIE! Then next month your bull comes, and they tell you to go to a corporate store to get it fixed. Also if you are NOT willing to buy anything they tell you that they can’t help you and they send you to a corporate store. I found out that they can do the SAME thing that a corporate store can do. This people are very lazy and not willing to actually work. So do your self a favor and ONLY go to a corporate store unless you’re willing for them to mess up your whole account and not fix if. Authorized At&t stores are the Worse!

Terrible service with staff being rude. Just needed a new sim and the lady helping me was super rude.If you are customer service rep please try to help the customer. This was an easy enough ask i wonder what would she do for complex issues.Find another at&t store of you can instead of going to this one.

Staff was Outstanding helping set up both of our iPhone X and new watch.Highly recommend this store for everyone 👍

It was terrible. I waited for almost 2 hours to buy another phone. There were only two people working. One customer ahead of me, and one customer an employee was working with. Whoever the lady employee was was useless. She sat talking to her friends the entire time. The only thing she did was go to the back to retrieve items, like phones. I had to get up to leave angrily before they finally acknowledged me.And what makes me even more angry is that my entire service took less than 5 minutes. A two hour wait for 5 minutes of service. I want this phone. Bam. Pay. Done. Goodbyeeee. But i waited 2 hours. In general i hate AT&T anyway, but I very much did not have a good time at this particular store.

Worst customer service ever! Do not go here! This girl with glasses on will disrespect you! She does not listen and she will not help you! It felt like I was bothering here when I came in and didnt do what I asked her to do! Worst. Customer. Service. Ever!

Well what can i say, i bought because it should be the best network in the in USA with the best cover, and the phone that had roaming had most of the time the T-mobile and it more expansive, failing even in the cities.

Terribly understaffed and atrocious customer service at that. The inside of this store always looks as if they were just robbed, their displays are practically nonexistent and I have never been able to find anything that I was looking for at this store... it also looks like they might go out of business soon; it would not surprise me if they do go out of business.

Great person helped me. She is always Wonderful.

Awesome service. Great people to do business with.

Walked out with 2 phones, Thanks to Kenrick for recommending the bogo deal.

Quick and helpful service in buying a few accessories for an iPhone.

The so called manager clarence chadwick was no help at all was rude and wanted to fight me in the store after i confronted him about his attitude.will never go there again

Great deals with Phones and Internet here !

Amazing Staff and they are always willing to help me out

Came in for some info...Art was very helpful and professional, helped me set up internet at my new place...The whole process was smooth! Thanks to Art and the manager.

Store hours are 10am - 8pm, yet I came here at 7:45pm to find the store completely shut down for the night. Bravo.

Sucks. Hate the service. Called 4 days ago still have not received my SIM card.

Horrible service&no help, distracted on social media then helping the customers

They set me up with a new iPhone 7 plus and ported my old number over from sprint. Very quick and easy

The employee was very helpful, friendlyand knowledgeable

Clean store and nice workers

The black woman doesnt know what she is doing and was being so rude to the customers

Shania acts very Racist..I will take my business else where. What happened to customer service!!

Thumbs up service!

Worst customer service. The worst ever. Definetely not recommend this place.

Stuff in there are nice.

I asked employees name Name card They said why I said I need help They said securit

A+ work

Good customer service

Felix was very rude to me. I desperately needed to use the restroom and he refused to allow me to use it and said I had to go to the Safeway 1 block away. I think this policy needs to be changed at store #1243!!! This is not a way to treat a customer.

Very very bad service and people were not nice to me

The badist costumer service it all

Awsome job

Closed at 11:30 am on a Wednesday?

Got a new phone in less than an hour.

OMG Bad service

Love this store!!

Dont shop here

No comment

AFTER ASKING FOR THE BEST DEAL I WENT TO THIS STORE AND ON FEBRUARY 27 WE WAITED MORE THAN 2 HOURS BECAUSE PEOPLE FROM SAN FCO COME BECAUSE ONLY THEY COULD GIVE US THE BEST DEAL, I FINALLY OPENED 6 COMMERCIAL CELLULAR LINES.1st. THEY DIDNT HAVE THEM IN THE STORE. WE HOPE THEY WILL SEND THEM WE HAD SO MANY DELAYS TO GET THEM WE WERE NO LINE FOR 3 DAYS. FINALLY ONLY 5 OF 6 ARRIVED THE 6TH CELLULAR AFTER MANY HEADACHES AND CALLS TO TRACE THE CELL. I ARRIVE UNTIL 16 DAYS AFTER ORDERING THEM.THAT DAY I DELIVERED 2 CELL PHONES (TRADE IN) 1 PHONE AND 1 SAMSUNGTHE SAMSUNG UNTIL TODAY 08/24/2018 THEY DIDNT FINISH ME PAYING IT AND ATT THE CENTRAL REUSED TO PAY IT BECAUSE OF AN INFINITY OF ERRORS MADE IN THAT STORE. WE HAVE GONE INFINITY OF TIMES TO SEE IF THEY WILL HELP US AND ONLY GIVE US SITES WHERE TO CONSULT NUMBERS WHERE TO CALL AND LASTLY THAT I COMMUNICATE TO SPRINGMOBILE MY GOD AND THINK THAT I MUST BE TIED TO THIS STORE FOR 2 YEARS THIS IS A BAD.