I cannot speak highly enough of sales reps Elijah and Mason. They had to deal with an extremely frustrated customer (me!), and they handled both me and my situation with extreme professionalism, kindness, and respect. Even though I wasnt angry with anything related to them or the Arnold store, I was definitely not calm, and it showed. Elijah gave me the space I needed to explain my issue in detail, and he expedited a solution immediately. In a world where employees are at a shortage, and top-notch employees are even rarer, both of these gentlemen deserve the highest kudos from Verizon. Give these men a raise!!

Shane is by far the best Verizon Sales Rep Ive ever had. Of course switching phones is very stressful, he was cool, calm and extremely knowledgeable. I struggle a bit with tech stuff, and he answered all my questions, and went way overboard to make sure I was satisfied. He deserves a raise or to own one of those stores!!! Thanks Shane, you really made purchasing a phone seamless. Diana K Seidman

The store was great. Very knowledgeable and professional. I would highly recommend this store

Had a Great experience getting new Iphone 12 pros at this location! Had a little hiccup after the sale with the Verizon bucks, but TJ and Shane went above and beyond to get the issue resolved. They could have just said, sorry, nothing we can do about it, but they made sure it was handled. Was truly a great experience. Thanks!!

Came in for an upgrade- great experience! Representative was very personable and helpful. He helped set up my phone and made it a super easy process. Which is very helpful since I am not a tech savvy person. We were able to get get some upgrades and save money by trading in my old phone!

Good morning! I had a crazy issue with my phone today. The guy found a way to revive my phone back to life. I really thought it was possibly over but he got it back. I appreciate the service from him in this store. I recommend coming here for all Verizon needs. An if my son doesnt get me a phone for Christmas like he said he would, Ill be back to see him.

Extremely helpful. Very knowledgeable. Transferred photos from a very very old phone. Not easy to do! Checked for the best plan Clean store. Social distancing maintained. Excellent experience. I will let all my friends and neighbors know where to.go for all their wireless needs

We had an amazing experience with Dennasia this afternoon at the Arnold location. I have always dreaded going to the Annapolis harbor center Verizon so we decided to try a different option. I will always go back to see Dennasia and this store for all my Verizon needs. Thank you Dennasia!!

I have been very impressed with the expertise in received both Friday and today. My wife and it upgraded our phones on Friday. The process took 2 hours but we received some excellent advise and helpful information. I came back today because I was unable to get to my old Verizon email. Todays tech was able to help me with that and resolved the issue very quickly. In the process he suggested that I sign up for the Verizon veterans discount and the Mobile At Home discount. I was very impressed with the level of service I received.

Incredible customer service—-extremely helpful, knowledgeable, patient, and friendly! Dennasia Hagans spent hours helping me with a complicated phone insurance issue, and made sure I got the best possible deal in a couple of phone replacements. I highly recommend Dennasia and this Verizon Authorized Dealer in Arnold, MD!

Dennasia was extremely helpful and made sure we got everything we needed while we where there. Highly recommended... this particular store had a great lay out and was clean/practicing covid restrictions. Thanks so much!!

Our representative was absolutely the best person to assist us in purchasing our new phone. He was extremely knowledgeable and patient. We appreciated all that he did to make our experience a great one

A friend of mine referred me to this Verizon location as opposed to the one in Annapolis. This location is so much closer to my house and easy to get to. I went on a holiday weekend Friday and the service was fantastic. I upgraded from the iPhone 8 to the iPhone 11Pro and the sales associate was quick and efficient in showing me the new features to the phone! I had a problem with the phone a few days later and took it in and a different sales associate solved the problem for me right away. Highly recommend for all of your cell phone needs!

Came to get my watch hooked up and it was easy. Was in and our lickity split. Very helpful and quick. He was kind and nice. I appreciate the service.

I had a great experience. This is my fourth time here in 5 years. The Rep took extra time to set up everything soup to nite on my new phone. Helped set up military discount and added Hulu and Disney included with my new unlimited plan !! I will be back! Great crew works here.

Went to this store, after been to two orther verizon stores . Was glad I didnt give up on verizon person to help me with my problem.. went and was waiting on right away by sales person name TJ . Very helpful knowledge able with phones, I was glad I went there.

My Verizon sales rep was personable and knowledgeable. I am older and do not feel comfortable in phone stores. He made this experience not only comfortable, but enjoyable! I would definitely recommend him.

My visit today was to trade in a new phone I was not happy with (call clarity issues and dropped calls) for a different brand. I received great customer service, a phone I am happy with, and info migration and paperwork were done in a reasonable amount of time. I recommend the Arnold location for your future Verizon Wireless needs.

Had a Great experience at the verizon store in Arnold Maryland. Im an older person that has not got use to some of the new phones and the new technology. Dennasia was very patient with me and took the time to help me understand and use my new phone.

Came into the store for a new screen protector and case for my iPhone. I had dropped my phone and broke the screen. The rep was great he suggested. The otter box which has most protection. He also showed me new features of my phone. I will always shop this store.

The rep at was extremely helpful. he was my rep at waugh chapel when i last purchased a phone. made helpful suggestions for new devices. this visit solved problem with one device. both locations are clean and staff professional and helpful.

The Verizon reps in the store were amazing! Best customer service I have ever had here! There was instant recognition of the customer (myself) when I walked in the door. I was helped within seconds, made aware of several different types of purchases I could make, as well as the best one for me. The process was short and sweet and very inexpensive! Would 10/10 recommend a friend to come into this Verizon location for future help!

Great experience welcomed as I came throughThe door! They are very helpful and patient as a business owner I repeat and enjoyed the time taking to make sure that I was Completely satisfied! 100%I will return and stay with Verison wireless

My Verizon rep did a fantastic job rescuing my goggle maps so that I can return to my job as a traveling nurse in DC. Kudos to him!!!!!! I will be back to see him again very soon!! Jane George

I have used Verizon for years and all the representatives have been super kind and helpful! They are friendly, patient, and reliable. Whenever I come into the store they greet me and help me immediately, and if not immediately there has only been a few second wait. All of the representatives I have come in contact with met my needs and exceeded my expectations. They have helped me set up my iPhone plan, get a new iPhone, add my iPad on my account and have always went above and beyond! Their service is also wonderful and if I have an issue the reps help me handle it. I would definitely do in-person service with them again and hope to continue service with Verizon for many years to come!

Yes, I arrived today in need of assistance with updating my phone. Once I explained what I needed, the salesmen introduced himself and started to solve my issues. He offered advise and solved the problem. He was first class in his manner/knowledge of the product. I could not be more happy with the service!!

I needed a new phone. The rep was extremely helpful and knowledgeable about the products. He set everything up and walked me through the steps. Even hooking up to Bluetooth I will always come this storeFor all my wireless phones

I came in to find out why my data was used up. The rep was most helpful and Covid safe. I was told about my options and discounts available to me. A good experience overall.

My Verizon rep was great. Came to the store with connectivity issues. He solved one and is working on the other for my husband.

Need ed a phone up grade.Rep was knowledgeable.Quality service

Came in for a new phone. Service was excellent, and the store was clean. Everyone followed social distancing and wore masks. All of my questions were answered. I never felt like they were in it for the sale. They just answered my questions and let me make up my mind.

Excellent service. very focused. I would recommend to anyone who needs a new phone!

My experience has always been exceptional at this store. They are very knowledgeable about their products and services and make sure you know what you are getting and are satisfied BEFORE you walk out the door, unlike the Verizon store in Severna Park. They were also COVID compliant.

I worked with Steve and Chris in the Arnold store and they were so knowledgeable about the devices and services. The customer service is top notch!

My representative was awesomeshe was so wonderful and personableNot only did she help me replace my phone which was broken ....but she also was able to get me great deals for two of my sons ... so I was able to get new phones for ChristmasShe provided me the best technical and customer service that I’ve ever had over the last 30 years. She needs to be put into a position of higher authority and could she is so talented and customer oriented that she could really run this company.

I cant say enough good things about the staff at this location. Any time we need something cell phone related, they always go above and beyond to keep us happy and keep us coming back.

Quick, friendly greeting for a Saturday morning. All phone options were shown, with no pressure to spend extra on unnecessary upgrades. Service was efficient and professional throughout, and the process was smooth. Happy with my purchase and looking forward to using the new phone.

I came in with a damaged phone and the gentleman came to great me at the door with a smile and handshake. He took time to look at the phone and find out if it could be fixed in store. Gladly I said Please!, after a good 10-15 minutes he was able to get it reset and the phone started, I was amazed and so happy. I will definitely be back soon to get a new phone.

My experience today was wonderful! I was greeted quickly and began the process to find the proper phone that met my needs. The gentleman that helped me, explained everything and made my choice experience perfect! Great job!!

On May 31, my wife and I, and her handicapped sister, came to your store to shop for a new phone for the handicapped sister. Kyle Morgan greeted us at the door, asked what we were looking for, sat us down at a desk, and went to look for a couple of phones. He was very discerning in assessing the situation and, instead of bringing out the latest and greatest (and priciest) smart phones, he brought out entry level smart phones for consideration.He was kind and considerate of his handicapped customer whose verbal communication was not clear and whose fine motor skills were poor.The upgrade from my sister-in-laws basic phone to a smart phone would have significantly increased her monthly plan cost, but he worked with us to see how we could add her to our plan without significantly increasing her cost.When we decided on a phone, he was unsuccessful in transferring contact info from the old phone to the new one, but he found a work-around using Bluetooth.When we entered the store, we were the only customers there. By the time we left, several other customers were lined up waiting to speak with the two sales reps. Despite the increasing number of customers, Kyle focused on his customer, did not rush her, and gave her the same consideration one would expect a non-handicapped customer would receive.When we entered the store, my wife and I were not inclined to make a purchase that day; however, Kyles resourcefulness, thoughtfulness, kindness, respect, and consideration changed our thinking, and my sister-in-law left the store with a new phone. Thank you, Kyle, for being such a great sales representative!

Just traded in my phone and had a great experience at the Arnold Verizon store. This is always something I dread, but they were so helpful and went the extra mile to make sure everything transferred and was set up completely. I highly recommend this location! I’ve been to the Harbour Center location several times and will not go back there. The Arnold service is far superior!

Totally awesome experience! Our salesman was very funny,helpful and down to earth. He dealt with my password issues. We were having fun and laughing while getting things down in a timely manner! Totally recommend!

Great service, very help, wonderful people to walk in and talk business .Beyond helpful, friendly, kind thoughtful and complete.I walked in the store with a massive situation with my sons phone. Resolved in moments due to their kindness and helpful customer service.The reps and manager saved me 70 dollars, help me change my data plan and added a phone line to boot.I’m so thankful. I wasn’t expecting such kindness and excellent customer service.I will always come back to this store.

This place rocks. Best service in the world...makes buying a phone easy..

My Verizon rep was very knowledgeable and helpful in fixing my problems with my phone. Thank you for great service.

Came into the store, very helpful service. Could not ask for more! Clean, friendly store with very helpful and friendly people who were more than happy to help. I will come back!

After two long years of waiting I arrived to the Verizon Store to pre order the Galaxy Note 10 Plus 5G. The only thing better than getting this amazing phone is the customer service. We were greeted at the door, our sales guy listened to our needs and created a plan for far less than we were expecting to pay. As a former customer of a couple other carriers I cant say enough how continuously impressed I am with Verizon.

We were greeted at the door. There were many sales people available. The enviorment inviting, and the sales person helped explain our bill. In addition the representative helped set up the new phone. The experience was easy and painless.

I was on desperation mode. Phone would not open as it should. When it did, it went to fade out. Now I am happy.Great service. Very knowledgeable. Sending wide on for upgrade, wife or phone... You decide.

Nice to finally deal with a location that is actually helpful! After searching for a phone that no one else had in stock.. not only did they have it, but they held it until we were able to make it to the store and were able to get a great deal on a new phone for both me and my wife. Super nice and helpful. Best Verizon experience I have had in a LONG time!

Great service! Went to another Verizon before hand that didn’t help me to much, then came here and got all the help I needed. Very patient and made sure I was all good before leaving. Would recommend

Ive never been more pleased with a Verizon store experience! I walked in expecting to spend quite a bit of money since Id crushed and broken my old phone. The sales representative worked with me and the only item I ended up purchasing was a case for my brand new phone! In addition, the sales advisor met and greeted me at the door, as someone who has worked in retail for half a decade I appreciated this genuine customer service more than anything. Finally, I always prefer this location for the friendliest representatives and the quieter people traffic (especially as compared to the Annapolis locations). Thank you, Verizon!

I came here today looking for a phone as a graduation gift for my son. One of the employees, Tim, greeted us at the door with a very nice demeanor and offered to help us with anything that we were looking for. Tim was very flexible with everything that we were asking about, as well as doing his best to explain why promotions that were going on within the store. The store itself is very nice, never super crowded, and the employees always seem to be in a helpful mood no matter what day.

When my family and I moved here from overseas, we all needed cell phones. I asked around and was told the best company to go with in this area, for coverage and service, would be Verizon. Soon after we purchased our home in Arnold, I walked into the Verizon store there and was greeted by Tricia. She was amazing! Very professional, knowledgeable, and patient. She made us feel like we were dealing with a family member in the business. I recommend Verizon in Arnold to all my friends!

Very helpful, knowledgeable, clear, concise it was a good experience. Showed me some new features on my android that i didnt know exsisted. Will recommend friends and family to this location. Great service!!

Everybody in the store was sooooo friendly. They served me immediately and had the phone I wanted in stock. My representative was super nice and made me feel at ease when I had questions. I would absolutely go back in a heartbeat. 5 stars!

The rep was exceedingly helpful, knowledgeable, accommodating and took all the time needed to fix my problem.He was great!My phone locked me out, and the rep told me how to fix the problem each step of the way.He helped me get past a Disabled lock screen, erased the phone, and restored everything from a backup on my iPad.Greeted me at the door as well! Very interested in fixing my problem. Maybe I will wrap him up and take him home 😀

Came to switch from sprint and had a great experience. Gentlemen was really helpful. Got me the new Galaxy Note 10plus and with some promotion stuff.great service all around.

Shane Deerly was a great help, explaining the complicated upgrade vs new line process.

I’m grateful for the amount of time the representative at this store spent with us with a clear view of the computer screen and explanations of different options available. He was patient in our indecisiveness and allowed for the time we needed to talk over our decision. He was thoughtful, respectful and non- intrusive in our discussion to chose for ourselves while also making some suggestions along the journey to a new upgrade after many years with the same oooold phones! We found this store to have a more pleasant atmosphere than the Annapolis Store which we made a trip to out of necessity before returning to purchase our new upgrades here. At Annapolis the rep would at times only talk to my husband when I asked a question. He yelled at me and was not interested in answering questions. He did not wait to hear them and keep giving one answer. He eventually left angry and said go up to customer service bc he’s a salesman and does not do Customer Service. 🤥🤥🤥. We returned to the Arnold store where the salesmen with kind customer service waited with both phones. One of which he had driven to the Annapolis store to get so we could buy them together. Thanks for the great Customer service, Sales and Store atmosphere Arnold! If anyone uses Verizon I recommend skipping Annapolis and driving a short way to Arnold where frustration is so low you will be comfortable and thankful to be here.

My experiences at the Arnold store have been great! Everyone has answered all my questions and have patiently helped fix any issue I have had. Much appreciated.

Ive never before been able to describe purchasing a mobile phone as an awesome experience. My iPhone died and I needed a new one today. After going online and checking things out I decided to stay with Verizon, though my prior experiences with Verizon have been less than satisfactory.I looked online and found that the Arnold store had an excellent reputation. So I called to speak with someone about my options. Karissa answered the phone and was very pleasant and knowledgeable. It was a wonderful surprise.A couple hours later, my daughter and I wandered into the store. After waiting a couple minutes for Karissa, who was busy with another customer, we started on purchasing the phone. Of course, these things are never easy. We ended up changing plans, getting a jet pack, as well as purchasing the new phone.After everything was said and done, I can tell you that I had an exceptional experience purchasing a phone. Professional, pleasant, knowledgeable, and clear with communication- Karissa was all this and more.In the end, a happy customer with a new iPhone 6s. Thanks Karissa.

Todays experience was truly helpful and beyond professional.Shane fixed several technical issues with my phone and got it working again. Very knowledgeable very hard worker and Im taking the time to write about the service he provided.Shane also provided a few options with my plan which suits my personal and professional needs when using my phone and hotspot.I would say todays experience is the best experience Ive had with my cell phone service and interaction with a representative.Thank you!

My experience at Arnold Verizon Cellular Sales was very wonderful. I came in with my dad to inquire about our data plan and upgrade opportunities and our saleswoman, CJ was extremely helpful. She mapped out what our payment options looked like now and what they would look like with a new unlimited plan and was helpful in upgrading us to a great new plan. She was very personable and made sure we were making the most of our money. I am so excited about my new phone and the new plan! I would definitely recommend anyone with Verizon to stop by this store.

Sales rep was awesome! Best sales person ever. Such a great personality and so helpful. Went above and beyond! So helpful to myself and friend and son that came with us. He really explained everything and told us if we need anything just to call or stop by. I actually had to come back and he was even more helpful with what he showed me. No rushing took his time and explained everything. He definitely knows his phones and business. I would never go anywhere else. ☺️

Stopped by a different store who was super busy with a half hour wait. I came to the Arnold store where I was immediately met with a friendly smile! The staff at the Arnold store was helpful, efficient, and made my experience painless. I will be recommending my friends and family to use this store with any future Verizon needs.

I came with no idea what phone I wanted or how to go about transitioning everything on my old phone to my new one. Kelsi was helpful, professional and personable. I appreciate that she took the time to answer my endless questions and guide me through the process without ever pressuring me to do or buy anything I wasn’t comfortable with. I leave the Verizon store feeling confident in my transaction and happier than when I came in. It’s also good to know the Verizon team is available should I ever have a problem after I leave.

I came to the Arnold store after purchasing my Galaxy s9 in the Annapolis. The Annapolis store didnt set up my phone and I wasnt able to do it myself. I brought it here and the sales representative was very helpful in getting my new phone set up and synced with my old phone. I am very appreciative for his assistance and I will definitely be returning to this store again.

Rep was really helpful and made an extra effort to install the app and show how they operate. Rep also assured me no charges to the downloaded apps which was really helpful. The rep is business-friendly and helpful.

Great experience, could not have had a better service. Extremely patient with non tech folks. Atmosphere in the store wonderful, staff really friendly and knowledgable. Went beyond what we came in for. Fixed issues not related to getting a new phone. Highly recommend this Verizon location could not have had a better experience

Mike was such a great rep. I went in with issues with my lg phone. He fixed the phone first and foremost in no time. After fixing the phone He informed me I had an upgrade and showed me the lg g5. I love it!! He took the time to transfer everything over and show me how to use my new phone. What a great time I had here . I recommend this Store to everyone in This area.

Came to ask some questions. Was greeted cheerfully. The rep answered everything, and fixed all my problems. He installed a holder for the car, so I can use the GPS on the phone. Great experience and very friendly and helpful.

I received outstanding customer service from Steve during my two recent visits to this store. Steve is knowledgeable, friendly, and conscientious, and he was exceedingly helpful as I struggled to decide on a phone. Steve also went above and beyond in helping me (a Luddite) set up my new phone. Ill definitely be returning to this store.

Explain everything very good and had no problems and in and out process very good job

I had an awesome experience getting my new iPhone. He went the extra mile and help me get my contacts from my broken LG phone. I thought they were lost because I couldn’t power up my old phone.He was very friendly and helpful from beginning to end. Five star service!

Verizon representatives greeted us right away. I was able to trade in my phone for a great price. Our representative was very helpful and we will return with all of our verizon needs.

Excellent customer service. The tech was very knowledgeable and professional. I always come to this location because the service is outstanding. I would highly recommend for all your Verizon needs.

The dude was amazing. He helped me so much and was super funny and adorable lol he helped me pick out a great phone at a great price. I love coming here

Dennasia was amazing and very friendly. She originally I was going to have to pay $200 for a replace phone under the thech plan, sh upgraded me from an iPhone 8 to 11 and I walked out paying less then $17 instead of $200. What an amazing employee and experience.

As I entered the Verizon Arnold store the manager met me at the door and presented a most professional appearance, unusual for a tech business. He patiently explained my options and helped me make the best decisions about my new phone. Overall a superb experience.

We were greeted at the door immediately and didn’t have to wait for assistance. This is quickest Verizon store I have ever been to, and the employees were friendly and knowledgeable. Thanks!

My. Experience. Was wonderful, very friendly and helpful. Helped get my contacts on front screen. Also downloaded sports apps so I can easily follow football and baseball easily

I always come to this store, every time I have come in everyone is always more then willing to answer all of my questions and take care of all mine and my familys needs. By far the best customer experience I have ever received at a Verizon store. Today I was lucky to work with Tricia and let me say she knows her stuff! I would highly recommended this store to anyone!

Great service and quick! Came in to add on a line, they walked us through the process and made sure we understood all aspects. Very friendly!

Very patient and helpful service. Got the problems resolved

My boyfriend and I went to go get his upgrade and the process went so smoothly. Tim, was very friendly, super helpful and told us everything we needed to know about the new phone, plan options and more! If we ever have any questions or help with anything we are definitely going back to Tim. We recommend him to everyone!

Great experience, walked in with an IPhone 7 that wasn’t sending or receiving calls, walked at with a new IPhone 11 for not that much difference in monthly payment. Knowledgeable, pleasant service.

I came in the store for an issue with the speaker on my phone. Steven Bauman greeted me right away. Steven was very friendly and helpful, he noticed that I was close to an upgrade for my phone. Steven went over all details pertaining to what I would be signing up for and explained all the cost to me. He was awesome and I would recommend him to anyone looking for assistance with plans or devices. I also love the fact that I was able to get my new tablet!!!!!!

Great experience definitely made my morning go smoothly. The device I purchased is much better quality than my previous and the price was very reasonable

My second time here. Great service today again. I didn’t have to do anything. The young man (Irish guy) did everything, including hooked up my new phone to blue tooth in my car and packaged up my old phone for shipping. Highly recommend this location. 👍👍👍👍👍

I am posting this because I need everyone to know how awesome this place is!! I came in because I dropped my phone and broke it, and needed to see my options. Kelsi greeted me after finishing up with other customers. She went over my options with insurance, and to my surprise offered to lower my bill EVEN with a new tablet! How do you do That? Its like adding a second car to your car insurance but your car insurance goes down, Im leaving happy with my new tablet and my new phone will be here soon.

We had a great experience working with Ed at Verizon in Arnold. He was so knowledgable and efficient. He upgraded two of our phones and was also very helpful with parental controls. We highly recommend seeing Ed at Verizon in Arnold for any of your needs.

Will always come to the location in Arnold.They are fast, helpful and personable. I have the sales persons name and number so he can help us if we have any questions! This store is the best one to go to if you don’t want to be stressed

He was very helpful and enthusiastic to. I appreciated his willingness to consider broader options especially to help an older adult. The experience was productive and very positive.

I went in to get some travel information but got a whole lot more. David was extremely helpful and lowered my bill but added 2 new phones in the process!! He also gave me lots of advice on using my new phone. At Arnold I had no wait or rude take a number stuff 😉. Great!

Came to the store today to seek out options for an upgrade. I got the exact phone I wanted screen protector and case and the customer service was splendid from the rep! Awesome service and awesome store. I will keep coming back

I came to the Arnold Verizon store today with a destroyed S8. Steve was extremely helpful and knowledgable. I received a new phone without any issues. Steve helped me with learning many of the new features on the phone. Great experience.

Absolutely great service! Needed help with my new phone, the Verizon rep was right there getting my phone in order with friendly service! Definitely recommend this store!

We had a great experience in the Arnold location with Ed Kelliher. He was very knowledgeable of the products and did his best to save me money on my existing plan.Also made the experience very enjoyable with his funny sense of humor.Compared to other Verizon stores in the area, we will definitely be coming back to this one.Denise Edwards

Came in to the Verizon phone that wasnt working. After attempts to fix my phone Tricia had suggested it was time for me to get a new one. She was very patient, knowledgeable and helpful. She completely set up my phone and new tablet for me. This store is amazing and I will continue to come here for all of my needs and recommend it to anyone.