I want to say my experience here with the manager Renee was so awesome, great customer service, and great knowledge about the company she works for what a great benefit to have her at your organization organization.If I could’ve left a ten star review I would’ve done it great job public storage.Dr. Joy Promise

Ive met 3 different staff members and they were all very nice and helpful! The area is not the best, and the parking lot is small but I didnt have any problems. Easy to get in and out, and not as expensive as other storage places. :)

Clean facility & friendly staff- Renee was especially helpful in assisting us find the right unit for our needs.

I have been renting a 10 x 25 storage unit here for the past few months. The staff has always been great and super helpful! Especially Natalie! I will definitely continue to use them for my storage needs!

Two weeks ago we showed up to our storage unit and found a new lock on it. My husband, who was very concerned that someone had tampered with it, called everyday for multiple days before he could get ahold of someone about it. When he did reach someone he was told that only a site manager could cut off the lock so we could check our belongings. We were also told we would be charged for a new lock and that they didn’t have security cameras to assist us in finding out what could have happened. After waiting nearly another week and calling repeatedly with no answer (my husband also drove there daily to try and find someone to speak with) we got a call that they could cut the lock off. My husband showed up today and all of our belongings had been stolen. What’s worse is that the culprit could only be someone with a gate code. Also, “coincidentally” our billing cycle renewed yesterday so we are charged for a whole other month regardless of having nothing in our unit. We will now have to file a police report and call an insurance company. Who knows when the police will even be able to show up and get let in to the storage unit considering no one is ever actually there nor do they answer the phone more than once a week. I am so very disappointed with the disgraceful customer service we received. All of my childhood pictures and scrapbooks were in the shed and the memories and memorabilia are lost to me forever.

Adria was a big help we have had a big death in the family it was my mother in law and I was renting the house from her so.long story short she was able to help us get the bill lowered. Thank you again K . Williams

Had a great experience at this location. all ground level units which is a plus! fully gated facility. Natalie was very friendly and helpful.

Natalie was very knowledgeable and helpful. She made my experience with public storage great! 10/10 would recommend.

Carrie was wonderful & helpful getting me settled into my unit. Made it all so much easier than I expected. Update; close out my unit to day, very happy with service Wendy was amazing. Dropped a coffee press Shattered everywhere she was great bringing me a broom while I was standing there snarling that I broke my coffee press. Her good energy perked to me right up, Had me smiling and laughing and no time. Thank you Wendy!

Have to say that Wendy is always a pleasure to work with and her up-beat spirit is contagious. Wish more people where like her. Thank you for always being there to help and make things easy.

Adria is amazing and super helpful!

What a wonderfull experiance I just had with Natalie the facility manager. I own a moving company and provide concierge services to my customer which one of them will be to find storage units when required near their destination locations. My encounter with Natalie was just amazing. She was helpfull kind, fun and very efficient. She understood exactly what I need and happily had what I wanted. We needed an accses for a semi trailer, drive up, ground level affordable and large unit and I got it all.Thank you Natalie for making my task complete and for providing my customers a great location and a great person to work with.You should definitely give this facility a call when looking to rent a storage unit.5 stars all the way.

Friendly and helpful operations management at this location, I will use them again when needed !

Wendy at R st Auburn Public Storage has delivered hands down, the best customer service I’ve received so far to date, at any Public Storage unit I’ve rented. Definately looks out for the clients best interest. Thank you Wendy I’ll Definately be back.

Adria thanks great job

Thank You Wendy for getting us a storage right before closing time ..Very much appreciated!10STAR***********😀

Be warned if you buy storage units at online auctions.These people go through the units before you arrive.All the plastic bags were ripped open and dumped out and any bag/backpack with a zipper was opened up.A smart thief would close everything up as though it was untouched.I know this post will educate them on how to be a better thief but I want to make bidders aware of the criminal activity the owner/manager is engaged in.

Wendy is an angel! She was so very helpful my entire stay here. Great attitude, personality and customer service! ❤️ If I’m ever in need of a unit again, I know where I’m going!

Wendy is amazing person ! So Positive & Always goes Above and Beyond. I have been with Public Storage for over 7 yrs and I’ve never had a bad experience with Customer Service **********Thank You So Much, G26

I had a lot of questions about my billing and about my storage insurance! Wendy was my customer service agent and she was a delight! Found the answers to my questions quick and effective and efficient! Always smiling and apologetic if she was meeting my standards! But she was great and very helpful! Clean environment and safe too! Great plus that the restroom is always available!! Thanks for assuring me that my important belongings are in great hands!

Wendy was very helpful and friendly! Helped us get the unit we needed!

My storage was broken into within the last month someone knows something and what thief cleans up garbage as they steal? Had some broken car parts in mine and they cleaned them up? Like I said someone knows something

Wendy was extremely helpful and made my storage rental experience very smooth from move in to check out. Great customer service like Wendys makes a huge difference.

My experience at this location was top notch! Carrie was very clear about all information on the unit and very helpful with my questions. Both ladies (Carrie and Wendy) were also very polite when I was late to showing up on time to begin the storage process. Thank you for the wonderful service!

Wendy is amazing, she goes above and beyond to make sure your needs are met. She has excellent communication skills and her customer service skills actually make you feel more like a friend or family member. If i could give her more then 5 stars i happily would do so.

This location is a wonderful storage place to me, Ive been a customer at this location for over a year now.Thanks to Wendy who is a fantastic lady with people skills and great hospitality. Its because of her I havent changed my storage even thought Ive moved from the area, I wish it was more people like her in this World. It would make this a much better place to live in. Thank you public storage and thank you Wendy.

I have to say wendy and all the girls are very professional..and really have gone the extra mile for me thank you ladies for being extremly professional ill be in tuesday morning..

Wendy was great for my unit A57.

Wendy is wonderful! Very helpful and kind.

Very good experience, Wendy was very helpful with the unit, checking out what my needs would be and making sure it accommodated my belongings safely and securely. Wendy offered plenty of helpful tips to the area and was very pleasant and outgoing. She definitely is committed and thorough job.

Brittany is friendly, and very informative! Property is very clean and feels safe. She told me I can make my payments at a ANY LOCATION which is more convenient for me. Thank you for excellent customer service!

Wendy has a really good attitude and is very helpful. They do a very good job at making sure the property is clean and up kept. The price here for storage are decent. Would recommend to anyone.

Came into the office and had a wonderful conversation with Teuila. My experience here has been tremendously great! Wendy is a lovely lady always so helpful and concern about any storage needs a I have

Wendy has excellent customer service skills. It was like she new exactly what I needed for my storage needs. Highly recommend this storage facility

Wendy is an amazing asset to the Public Storage Team. Every time I visit the property it is immaculate, including the bathrooms! Wendy helped me get the boxes needed for an upcoming move and included her own helpful tips for assembling the boxes which came in VERY HANDY! We really appreciate Wendys courteous, professional demeanor every time we stop by! THANK YOU WENDY!

Nice facility, clean storage and very nice site manager named Wendy. She gave me a great deal when moving in and worked with me when moving out. I lost my storage keys when the time came and was saved a lot of hassle with her suggested solutions. Thank you very much and I definitely would use this location again.

Lisa was very friendly and helpful. She went out of her way to make sure that all my needs were met. She made everything easy and quick. 5 Stars is not enough!

Wendy has been fantastic to work with. She has gone above and beyond our expectations. As a mom with small kids she was able to get us a space at the beginning of the hallway as to not have to leave the kids unattended. Her communication has been wonderful. We have known exactly what we were getting. Very friendly. Extremely helpful!!!! Thank you Wendy!!

If your looking for a storage unit this is it me and my wife really love this place Thanks to hard working Wendy who is a GREAT person ! She welcomes you with a comfortable and safe feeling. I’ve been here over a year now and I still feel the same way. Public Storage is at the top of my List for recommendation especially if you could have a Professional people person like Wendy .thank you Wendy ! And Public Storage...

This is the best storage place Ive ever used. Mostly because of the people running it! They are very customer orientated and super friendly. They really helped me find the right size and cost to meet my needs. The facility is clean and well managed. Great Place to go to for your storage needs!

Wendy was awesome. Not only was she helpful with my payment but she cared about me as a person. It was really cold out and she saw I didnt have gloves. So she gave me a pair of hers and asked for nothing in return. I could tell she meant what she said about us all needing to look out for each other. Thanks again Wendy!

My wife and I very much enjoy the service we receive from Wendy when we come to Public Storage. She has helped us with choosing the right materials for our storage needs many times. She is a very hard worker and it shows on her property. Thank you for taking the effort to find such an amazing employee, Wendy is amazing and we appreciate her!

We did a request online and had a phone call within five minutes. Awesome!! Wendy took us through everything easy peasy and we had our storage unit. Facilities are well kept and clean. Definitely five stars plus!!

I had the best experience with Wendy! I was in a pinch to get into a unit quickly. Wendy went above and beyond my expectations and made it happen as quick as I needed it to happen. She was full of Grace and compassion for my situation and so professional. I only needed a one month rent to store my belongings and that was no problem. When I went to cancel she made that easy as well. All I can say is people like Wendy are rare. She truly cares about the customer.I will always recommend and share my great experience with Wendy at public storage.Thank you Wendy.

Rented a space from Lisa today she was super friendly and helpful. I’ve had a unit in Burien and this place is a lot cleaner and security and hours are great. My only complaint would be the buildings need to have their letters repainted on both sides of buildings

I’ve worked with Wendy for a couple of years now, she is very friendly and helpful. She always insures your storage needs are met to the best of her ability.

Absolutely an awesome place to rent a storage unit and the employees there are amazing there . Specially LISA she is an angel for sure. I have never had an employee make a visit to a place so delightful I was extremely impressed by not only her knowledge of the company but how helpful she was at assessing my needs and making sure they were addressed. Some needs to promote her and give her a raise .Thank you lisaFor all the help u truly are one of gods messengers

This public storage was the cleanest and the most well-kept storage facility I have ever seen.. I was pleasantly surprised..The staff was phenomenal(Ms.Wendy) she was Awesome!! Very helpful, patient and kind!! I highly recommend this public storage in Auburn you wont be disappointed.. super clean units great staff you cant beat that.

Wendy was so helpful getting me started here!!! Such a great team here making sure my things were safe on days I took mt lock home with me!!! Brittany an Wendy made this hard time east for me, because living like this is so hard when its just you an your son. Thanks!!! Fyi super friendly and funny!!!!

Used this public storage for a couple months while we moved out of our Auburn home. Wendy, the manager, was very kind and helpful as it was my first time renting a storage unit. Facility is very clean and I felt safe leaving my stuff there! Very convenient hours as well.

Windy the manager is hard to deal with she coast me 3 months of rent and kept me locked out of my storage for mounths

I appreciate this place so much its great.Wendy is such a great person she is a very nice lady!Thank you public storage.😁

The area was always clean, the storage was perfect for what I needed. Wendy worked hard to get the access hours changed back once corporate changed them to a smaller range of access hours. I would go there again for my storage needs.

Very pleased with Wendys customer service skills. She was able to handle my questions with tact and diplomacy. Thank you for such a pleasant experience.

I just experienced what I would characterize as a very poor customer experience.I reserved online, for an online only special. $33/month for a 5x6. Excellent, or so I thought.Upon arrival, Im showed the unit, walked to the office sign up, sold a required insurance policy for $11/month. Ok fine, Ill bite. Pretty underhanded tactic I didnt see coming, still a pretty good deal, or so I thought.After my wife and I unloaded our stuff, and go to secure the $20 lock, I notice something. The piece of metal bolted to the wall, in which the sliding lock slided into, is secured with a couple of hex bolts. I literally can get in to my unit with a socket wrench. I look around at approximately 10 other indoor units next to mine, they all have the rounded carriage bolts. Impossible to get off with a socket wrench. Mine is the only unit with this phenomenon. And somewhat unsurprisingly, this was the last of several units they had available inside. hmm wonder why that is. I alert the lady to this problem. She tells me there is another 5x6 outside unit available. She walks us down, shows us, we say ok. But when we get back to the office, which much clicking around on the computer, we are informed that it will now be $44/month. I object, saying I would not even be here if not for the $33/month special, and why is it more when its the same size, and outside to boot? She could not answer this question, only to say that will be the best she could do. Since Ill already need to unload my stuff from the current unit into my truck anyway, I tell here to bag it, well go somewhere else, and Id like a full refund. No no, she says, we are out the $25 sign up fee. What? I tell her, I was informed you guys had a unit, but the unit is unacceptable, as it is not secure, and I wouldnt be here if not for that agreement. So now I have spent my time and money, for nothing as I have not been given what I paid for, and get charged $25 for it? I told her this is outrageous. She gave me the number to the district manager, which I gladly accepted. Now mind you, I was way more polite during this exchange than you probably think I was, and deserved to be a whole lot more belligerent. But in this day and age I can get even with online reviews and the better business bureau, I decided I will go that route. So I felt basically bait and switched, and held up for $25. This was the single most outrageous customer experience I have ever had in my 54 years. And Oh yes I will be calling Mr. District Manager for a full refund. So a learning experience.

Another bait and switch company get you in the door than every other month up the rentI feel bad for people that are hurting from the pandemic

Wendy is the employee that has helped me with anything I needed help with when I came in to talk to a public storage employee about my storage unit. She is ALWAYS in a great mood & always has a smile on her face. She has fulfilled everything Ive asked of her regarding my storage unit. SHE DESERVES A RAISE and/or some sort of recognition for her dedication & great service she provides to customers @ public storage. SHE HAS TO BE THE BEST EMPLOYEE @ Auburn, WA. Public Storage

Wendy has been great! She not only took the time to make sure I got the right storage for my needs, she has a warm greeting and a smile every time I see her. When anyone asks I recommend this facility without hesitation

Wendy does a great job helping all who come to her. She was patient with all our questions. We were having difficulty deciding on a location, she gave us all the information and did not rush us. We appreciate her excellent service. We decided this location was the best for our business needs.

Wendy went the extra mile to help us get things completed with our storage unit. reviewed everything about the unit.She went above and beyond.Thank you so much..Sandywe are very thrilled with the great service Wendy has given us..thank you so much Wendy

Wendy is awesome. She goes over and above for her tenants. She shows she really cares about us. Thank you Wendy.

The storage no unit is pretty nice only thing you need to be aware is you better not loose or misplace you key because theres no spare keys

Wendy is incredibly helpful and kind! She made finding the right unit a breeze and didnt hesitate to help me transfer to a different unit when the one I originally bought turned out to be too small. Thank you!

Kristina rented my husband his unit, and was very helpful with making sure we had what we needed. Public storage needs more employees like her! She asked if she gave us 5 star service and if I could give her a 10 I would! She answered all our questions and made us feel very comfortable! Thanks again!

I have been using Auburn Public Storage off and on since 2000 the unit are clean & efficient. Ive never had a problem with this location. Wendy at the Rst Public Storage has gone above and beyond to assist me in every way possible . She is always very polite, always positive & eager to help in any way possible. She has great customer service ! Thank You !

Wendy is wonderful! So helpful when I moved my belongings in and more than helpful moving out. Thank you Wendy!!!! If I have storage needs in the future this is where I will come! And I will tell my friends if they have storage needs to come talk to Wendy! Thank you again Wendy! Bob P.

Erica was Very helpful, patient and kind!! .This public storage was the cleanest and the most well-kept storage facility I have ever seen. I am impressed. I highly recommend this public storage.

Wendy is an Amazeing Women and a Great employee... Public Storage is lucky to have such a nice, Careing, helpful person on their staff... Thanks again Wendy for all your help

Wendy is amazing! Super sweet easy to talk to. She really cares about the people she deals with. Facility is nice and clean

Wendy made my moving experience absolutely painless. She set me up with the perfect unit and I left feeling satisfied, as well as laughing from her great sense of humor. Shes a perfect example of good customer service.

For those of you who do not know, Wendy will try and tell you, you absolutely need to buy a lock from them. That is not true. She also will force you to buy insurance through them. You do not. She seems like a good person, but she is just trying to get her numbers up she doesnt get paid more, but if she doesnt sell locks or insurance, or other items with her rentals she will hear about it from her district manager.

Wendy is very helpful in making sure you have good knowledge on how to properly store your belongings. Shes very friendly and out going I look forward to seeing her as I visit the site. Thank you Wendy for everything!!!!

Wendy was very professional and knowledgeable about Public Storage. She made sure I knew how to gain access and setup an account. I recommend it.

Wendy was very helpful on getting me set up with a storage unit. She is very friendly and great at her job. I gave her 5 stars all the way.

Wendy was extremely helpful and accommodating with my renting of a storage space. The whole process could not have been better. Will recommend this location to friends and family looking for storage.

Someone broke into our storage unit. Dont waste your time on this place. Spend a little more to have better security.

Wendy was the person who helped me. I ultimately will not need a unit for several weeks, when my husband deploys, but I am recommending to all my friends to see Wendy at Public Storage! She is knowledgeable and kind, showed me all kinds of merchandise that would suit my needs for when we do deploy. I will be back to purchase all I need as soon as we are leaving. Thank you Wendy for the awesome service and we will be back!

I was excited with the service that was provided by Shayla today, as i was trying to figure out how much space i needed to rent out since Ive never had rented a storage before. She went beyond her duty to assist me with getting a room storage.Thank you Shayla..

Wendy spent a lot of time helping me for my unit down in Oklahoma. Called down to them multiple times then just found form online for OK, filled it out, so I could sign. Called again got a person. Faxed my information then had another form sent for me to sign and fax back. I can not thank her enough.

Me and my mom went to the storage to put stuff away and we haven’t done storage in a long time and Wendy helped us I would Give this 10 Stars! If i could

Wendy went above and beyond. Its great to have an employee who is both customer savvy and looking out for the company, too. When we couldnt make our appointment time, Wendy helped us insure that our belongings were safe. She was prompt and courteous. When the 1st unit we reserved turned out to be too small, she got us an appropriate sized united with the same online intro pricing - without bating an eyelash! Thanks for helping us through a stressful moving situation.

Cant even manage to know their own specials or how they work. Thanks for waiting my time and fuel!

Came in to grab some supplies & Jessica was very helpful.

It was a very friendly atmosphere. Great customer service.. Wendy made sure i was informed on all processes and procedures. Couldnt ask for a better property manager... Thanks Wendy... 5*

They gave me very good deal. Tho may 1st. Had hole in wall in sheetrock. full of spider webs. Will document.

Wendy is amazing!! Extremely helpful and a God send

Wendy has been very helpful, she does a great job keeping the facility clean & easy access.

Wendy was very thorough explaining the facility rules, providing a tour of the facility, gate operations andstorage tips. She also provided information on the various boxes and packing materials available to facilitate my move and storage requirements. The facility is also conveniently located! This is my 3rd time using this location over the past several years. I highly recommend seeing Wendy if you gave a need for extra storage!

Mercedes is always friendly and super nice to me. She is always there to help in any way she can. Great customer service and totally awesome employee deserves a 5 stars in my book.

Wendy was great... She helped me right away and was very friendly. She went out of her way and walked me to my storage to make sure that I knew how to open it with the new locks that were put on. Wendy has gone above and beyond. She is great!!!

Only place Ill store my belongings. And Natasha Wright is very helpful, especially when I need help with payments.

I had a very successful and positive experience as a new customer. Wendy is very knowledgeable and helpful. She assessed my needs and made sure I was ready for the move into my storage unit. I would recommend this facility.

Rented a unit, Wendy was very helpful. Came back few weeks later to get a smaller unit and Wendy was a big help transferring me to a smaller unit with no problems. She always has a smile on her face, and is very professional.

Wendy was a good person and help us with all of our needs

Wendy was amazing and super friendly. She handled everything so professionally I really appreciated it. I feel like my stuff is safe with her there. They should give her a raise and a promotion!

Awesome service! Very friendly and helpful.

Last week I went the Public Storage on R st. to purchase moving boxes. I received the best customer service from Mercedes. This young lady was so helpful and pleasant. I will definitely consider this storage when I need more moving supplies.

Wendy was so helpful and knowledgeable. Would suggest her and public storage any day because youll leave with a smile on your face and know your possessions are in good hands. Wendy takes pride in her job for sure.

Convenient location for me...Friendly, knowledgeable sales staff. Melissa and Wendy explained all of the options, services, and prices..very helpful! Only there for a a short term, but will use PS again when needed.

I came into public storage today to ask some questions because I am in the process of moving. When coming in I was greeted warmly by Erica. She was a absolute help and answered every one of my questions. I will definitely recommend this public storage!