Came into the store in regards to a few questions that pertained to upgrading my device as it had been broken. I wasn’t listed as an authorized user on my husband and I’s account but was given all three ways that I could be added as an authorized user if need be which my husband was able to do within minutes! The customer service I experienced was great will definitely be coming back to this location if I need anything done!

These are the shadiest people I’ve ever dealt with. Straight up lied to me to make a sale and commission. Gave me a $500 phone bill. Opened a new line for no reason to make a new line commission, and told me it would be free and it was only so it would make my bill cheaper…..the line didn’t even have a phone on it. This line was $115 on my 1st bill!!! And all of this was done by the guy that calls himself the “store manager.”They’re not really AT&T, it’s a 3rd party. AT&T had to fix what these people did and opened an investigative inquiry into their shady selling tactics. Manager at the store wouldn’t give me his general manager’s contact info either. Don’t do business with them, contact AT&T directly!!! Luckily AT&T removed this fraudulent line he put on my acct 10 days later, which removes his commission!!!

Came into this location in regards to a concern I had on my bill, I knew it was going to be a little higher due to some changes made on my prior visit . After speaking with the store manager at this location I left feeling 100% confident that all my questions where answered. He made sure I understood everything before leaving. I will most definitely be returning back to this location for further business or any questions I may have. Big shout out to the store manager once again and the representative that assisted.

Patient and courteous staff assisted us with our new phone setups.

Stay away from this store, nothing but lies!! At this point there is nothing that can be said by anyone at AT&T that would keep us with this company. I’ve never been treated the way we were here. We’ve been loyal customers of AT&T for over 20 years, to then be treated as just another chance to make a buck by the supposed store manager. Had to spend an entire day with corporate to get our phone plan back to where it once was. Absolute crooks, I can’t say “stay away” enough regarding this store.

I’ve had AT&T for years and this is by far the best experience I have ever had in store. Super friendly and knowledgeable staff. I will definitely be back.

Poor customer service. Wasnt told all the correct steps I needed to take to fulfill my needs. Then once I did complete steps given to me, the entire process was complicated and I spent more time than needed there. I went to another location in Rogers to finish what was needed and was taken care of much better and with a positive attitude.

I walked in and there were 2 associates, both helping customers. No one looked up. I stood there for 4-5 minutes, then I asked Is this gonna take long? One of the associates said, Its gonna be at least 3 hours.WHY DIDNT YOU JUST SAY THAT! WOWWW!No apology or anything! Pathetic.Not to mention that the reason for stopping in was my TERRIBLE SERVICE ON A BRAND NEW PHONE!

We purchase a new iPhone 12 for my wife and gave the older phone to our daughter. However the first AT&T store messed up getting the service and we had the iPhone 12 with a primary and secondary line.Thank you Aubrey!We came into this AT&T store and in less than 10 minutes fixed everything.The store is clean, quiet and friendly.Outstanding service!

This place has really bad customer service.. we came in and the guy that “helped” us wasn’t helping at all he didn’t answer most of the questions we had and if he did they were short answered leaving us with no answer at all. He was this tall skinny dude with reddish hair this AT&T needs to step up their game and train their employees on how to treat customers better this guy had no interest in helping us whatsoever HORRIBLE EXPERIENCE!!!! Never again

I came into this location needing to upgrade my current device. I left with a new phone, a better phone plan and all the protection my new device needed. The service was amazing. All my needs and questions where answered and meet. I will definitely be coming back to this location if I need any other services or assistance!

If I could leave zero stars I would!!! this was the worst location for me to go I made the biggest mistake walking in there to upgrade my daughter cell phone. two months later I checked my account and noticed an unauthorized line. I went into the corporate store on Walnut they explained me that I had to go back to the authorized retailer authorized retailer. There I asked to speak to the manager he said it was him he then explained to me that I signed a document to authorize this line when I thought I was signing to upgrade my daughters cell phone. He stated there was nothing that he could do also he told me that would be cheaper for me to keep this line on my account I went back to the corporate store knowing that I was unsatisfied with through unauthorized retailer‘s remarks they are at the corporate store we contacted the loyalty department. the loyalty department hooked it up and remove the unauthorized line end it is now saving me $20 a month and they also refunded the $120 in the past two months that I was charged for this on unauthorized line I definitely highly recommend going to the corporate store off of Walnut as opposed to this location in on Walton

Very happy with the service I received from the young lady she was very helpful and knowledgeable she done a great job 🙂

Sawyer and Zac are amazing! great guest service. definitely recommend to anyone looking for a new phone!

Zac was very personable and friendly. He made that I understood the process. He explained clearly the items I was purchasing and how they works. I was very happy with the customer service they provided!!!

Sawyer was a wonderful help this morning! Super efficient, knowledgeable and took care of me right away!

Im very pleased with Mr.Sawyer with his enthusiasm of giving service. He even let me set up my mothers account over my phone while setting up mine. He was friendly and professional at sticking to the point and hooked us both with a great deal over low price of the fastest internet speed.

The customer service at this place is just not it. I unfortunately had my phone stolen and was visibly upset about it and the guy helping us literally started laughing.

Jonathan was the nicest AT&T employee I’ve ever met. Took care of what I needed to get done and made sure I had everything I needed. People like him are why I’ll come back to a certain location.

Is there a negative rating?? One of the worst experiences I have had in a long time. Finally made the switch after years from another carrier and after less than a week already thinking about going back. I had to leave without a new phone due to issues on their system part - sales rep had expected me to go without a phone when I was flying out for work the next day! Didn’t even care about changing the color of the phone given to my husband- did it without asking. Picked out service plan and refused to let me change it.....only want and need 3 lines but am now paying for 4!!! Was told to come back Thursday morning when I got back in town to then be told “I can’t help you”. Not a good way to impress or keep customers AT&T

The AT&T store on Walton in Bentonville AR was very helpful and provided assistance in a knowledgeable and professional manner

The sales technician was very friendly and generous with his time BUT I left without what I needed. I was able to find phones online in my target price range (500 to 700) for a new phone that were said to be unavailable. I am seriously looking at Verizon based on the information I was given regarding cell phone costs and service plans. Finally, in this time of Covid-19, the sales tech handled my current phone, asking for permission basically after the fact.

After dealing with customer service for about an hour on the AT@T customer service 800 number, the rep told me that I should probably go to a AT@Tstore location to resolve my issue.Jonathan was the young man who worked hard for over half an hour and was able to get my work phone turned on again! It was a Sim card issue and I had little hope when entering the store and very happy that it was resolved. Thanks so much!!

I went in to AT&T to get help with my phone, plan etc with the intention of cancelling and taking my business elsewhere due to repeated some “customer care” issues with corporate support. Samantha immediately put me at ease with her actual concern and understanding of what I’ve been through. Not only did I walk out of there today with a new phone, a better plan at with a much better price, but most importantly, a renewed sense of confidence and trust in the service of AT&T. Thank you Samantha for putting my mind at ease! Sincerely grateful for time and attention in serving me today!

This is not at&t official store, the staff there bogus you with offers, claiming we are official store

Great customer service

Had been to this store today to inquire about the new iPhone 12 Pro deals. The store associate asked for my ID details which I did not have. Post this he refused to share any further details on the iPhone 12 pro deals. The fact that I have been to the store only to enquire about the promos going on iPhone 12 pro and not to check anything on my account not sure why it was important for him to see my ID . I tried explaining this to him that I was only coming to get some details around the deals going on and I did not plan to change anything on my account. Yet there was no response. The store associate kept insisting that he needs to see my ID even to share details in the ongoing deals. Over all Poor customer service.

Great customer experience!

The customer service at this location in Bentonville is the worst I’ve ever experienced anywhere. Drive to Bella Vista if you feel like you have to go into an AT&T store. Alternatively, AT&T has set up a great online and phone support service. We’ve used them twice now to purchase new phones and make service changes. They had better deals than “in store” and the service is excellent. Again, don’t support this store’s negative management and terrible bad service.

I have been with this company for about 2 months. Bought a brand new phone S20 plus. I have had nothing but problems with my service and my phone both. I have called at&t customer care at least 10 times about this while waiting on the local store to open back up. I went in the store today and they told me they dont know whats wrong with my phone as to why it i have 0 data. They said maybe if we put a new sim card in my phone it would work. However i have to pay for that myself and there is no guarantee that will fix it. If this was a not a brand new phone and service with them i could understand me paying. However this is a new service with multiple problems from day one.Update. The Rogers store was able to fix my phone and did not charge me for anything.

This location is the best. The service I received was beyond perfect. Sawyer, Steven and Bryan will get you the best deal with a down home feel. Great guys !!!

Had a great experience with Bryan and staff this weekend when I was upgrading my phone! They were super helpful and very thoughtful with plan upgrades. Definitely recommend them!

Horrible experience with the store . Customer service representative didn’t have patience to explain. Absolute waste of time visiting this store

Bryan was very good and understanding of my needs and wants.

Got here at 9am opening. Only 1 person working. I understand covid 19 issues. But in 32 minutes only 1 person helped/still helping and everyone else standing outside in the humidity. Not good business practice .

Had a great experience with Caleb in this store. Needed to get a new phone after my refurbished insurance one died. Caleb provided some great options and made sure to get the phone to us before we had to head out of town. Thanks for your help!

At@t is a great cellphone and phone an internet service on they pre paid service they dint cut u down to 2 GB an if u have time on your cellphone when the next pay is they dint take what you had they add to what your card isIf u bye a 55dollar card auto pay an it is time for your next monthThey go bye how much u have left on your account so if you dont use it all it will be cheaper next month

Thank You Bryan!Great Service.Very Pleasant!!

I walked into the AT&T store on 1/10/20 at the 2510 south Walton blvd location. I did not make it 5 feet into the store where I was politely greeted by an employee named Caleb who asked me if i needed any help today. He then sat with me for the next hour and went over the best option for me regarding an upgrade. He discussed the pros and cons of each possible plan and then he helped me set up my new phone. He was extremely helpful and he alone (Caleb Standberry) a very wonderful employee made my experience there very nice. I defiantly will be back in the future for any electronics or service provider needs. I strongly recommend this location for any service provider or electronics needs, the staff there are very polite, reliable and above all helpful.

STEVEN! My guy, my dude. You are awesome. You made the whole hour (or longer, AT&T is a timeless void) long commute entertaining and convenient. Not only did you deal with our crazy (situational and personalities) but you helped other people at the same time. We have a new saying now, “That’s so Steven!”- an exclamation of joy. Thank you so much for making OUR lives easier! Stay Steven!- The Crazy family

Sawyer was amazing! My boyfriend and I came in to do some complicated (complicated to us) phone switching and Sawyer made the experience easy and painless. We even came back for follow up questions and again provided excellent service!! Thanks Sawyer!! We’ll be back when it’s time to upgrade!!

STEVEN- here is the review you asked for and deserve!Thank you for enduring our ridiculousness with a smile and friendliness! What I thought would be a painful experience, turned into a pleasant encounter! The customer service we received was outstanding, my kids are excited to have their new phones and I’m not left with a feeling of regret and being an inconvenience. You are much appreciated! 😁

Steven (store manager) was awesome! I hate switching phones but he made it seamless. On top of it, he was able get my new phone quicker than originally expected. I highly recommend this store. Thank you, Steven!!!

Gave me good service

Samantha, Brandon and Steven are AWESOME! Patient, excellent customer service and a wealth of knowledge! This is an excellent team and location w some really great peeps.. top notch!

I had my question answered quickly and was on my way with the ability to Hotspot up to 10 devices on my phone.Thank you!

Caleb and Steven were very helpful while I switched over to a new phone. They were very friendly and made the long process of switching my photos over go by a lot faster.

Steven and Sam were awesome! Took care of everything I needed and got it all done so I was in and out within 30 min. Very been to this location twice now and the service is always great!

Amazing customer service. Steven and Sawyer’s knowledge of their products and services is great. I felt very informed in making my purchase decisions. So glad I came in!

Had a confusing issue with my girlfriends moms phone. I called the store to get some help and luckily got Sawyer as my rep. He could not have been more helpful and walked me through exactly what I needed to do to get my issue resolved. Give my guy Sawyer a raise!

I found this store to be very welcoming and most helpful. The technician, Sawyer, was most diligent and efficient in loading the digital menagerie into my newly acquired PCD. Sawyer demonstrated the patience of Jobe and the wisdom of Solomon in dealing with this mere neophyte to twenty first century telephony. He spared no effort in sending me home with a fully functional device. I would not hesitate in the least to return to this A T&T locale for help. Sawyer, thanks so much.

They did a great job! Very knowledgeable and helpful with our business account. Thank you!

Steven is knowledgeable on the product i was looking for and he was able to point me in the right direction for the best accessories

Steven the store manager went above and beyond to find an answer about the capabilities of my new S20 ultra. He wouldnt stop until he found me an answer and helped me. I will drive out of my way for his expertise!

Brandon was absolutely amazing getting me and my wife set up on new phones he was not a pushy sales guy he did exactly what we wanted and i love that!

Im surprised on how fast my phone was ready and the manager helped me to set the app and answer all my questions

Steven Coffelt was awesome! He made, what drove us insane, into something simple. This is a store manager that you folks need to keep. He is an asset to your organization.Jacob & Louise

Great team! This is our preferred location in NWA.

Great service!

Had a great experience purchasing a new phone . Steven was helping me & providing me with many options that ultimately saved me money . He was extremely knowledgeable and expert in his job . I highly recommend this store & it’s manager Steven

Brandon and Steven are the best! Great service and so nice! Definitely helped out with everything I needed!

Terrible customer service. Walked in and waited 10 solid minutes before I chose to walk out. Nobody said a single word to me, looked at me, informed me it may be a minute, asked me if I needed anything. They literally acted as if I was not there.

Steven was absolutely amazing. He made the purchase process effortless and was extremely knowledgeable. This is the only ATT store you should shop at.

Thank you to Caleb at the bentonville store for helping me out so much when the Bella Vista location would not. :)))

Excellent customer service! Steven was amazing and so easy to work with.

I got my SIM card PUK locked. I tried to do this on their website and it told me to call their phone number, call their phone number and it says they cant find my account. Called this store he said PUK is not something they deal with even though it is their SIM card...... so he asked me to come into the store and they can figure this out. I went to the store and he said there is nothing they can do.... so I told him to give me a new SIM card because this would fix the issue. He went on a rant about how I thought they were clueless and got me a new SIM card. After the new SIM card my device worked and it needed to be activated. He kept repeating is there anything else I can help you with? I said yes I need to know how to activate this sim card. He said to call the number on my SIM card tray. There is no number on the SIM card tray to call. He then said I will need the IMEI number of the SIM card. I told him SIM cards dont have IMEI numbers they have ICCIDs he argued with me and I pointed to the SIM card tray he just gave me and asked him where is the number? He pointed to the ICCID. He then kept repeating, Is there anything else I can do for you? I repeated that I still didnt have the phone number. He politely asked me to leave his store. So after spending my afternoon calling him and being told to come into the store the MANAGER on 03/04/2020 @ 11:25 am told me to leave his store after providing close to no help. This one experience has made me consider switching carriers. What kind of store manager asks you to leave? I was not yelling or doing anything crazy I was simply asking him questions to try and solve my issue since he clearly did not know how to solve it and did not know what a PUK OR IMEI number was. How does someone like this make it to a store manager? Very frustrating experience.

This store is terrible! They scam you in to making purchases that they end up up-charging you for. I was never given a time limit to trade in my phone, and when I called to talk to the manager Steven he told me I was lying and was very rude and short. He was awful to deal with and very disrespectful. I am switching phone companies and will never go with ATT again.

Steven and associates are very knowledgeable, personable and very willing to help in all your AT & T needs. Plus, they are just enjoyable to be around.

I was able to get the phone I wanted and they even helped me get the accessories and told me about the specials. Great customer service.

Steven, the store manager, was Fast, fair, friendly! Very pleased with the transaction.

Do not use this store. I just called and the guy that picked up the phone was super rude. He answered the phone by saying at&t and I could barely hear him. I asked if he could help me with a corp account and he told me know he could not. He said I needed to call a 1 800 number and asked him if there was anything he could do to help me and he literally HUNG UP on me. I was not rude to him at all. I tried calling back and he picked up the phone and hung up again. What in the world? This is exactly why I dont personally use At&t

STOP! DONT USE AT&T - AT&T LIESYou will see that they will tell you anything you want to hear to get you to sign up for their multi year contracts, while they have no intentions whatsoever in honoring what they told you on the phone. You will notice that they will NOT discuss anything over on line chat, that you could hold them accountable for in the future, you will see you will be forced to call and at that point you will have no way to prove they said what they said because only them have the ability to record this conversation for quality purposesAT&T u verse, internet, phone, all service are SCAM ORGANIZATION designed and engineered to deceit and fool you into signing the contractYou may choose to ignore this warning. Go ahead if you must see for your self (at your own expense)there is a reason why thousands of customers here have given them 1 starGood luck

Sawyer, Steven and Sam were so great to work with and upgraded me to a new iPhone 11 pro!

Outstanding service. Another ATT store told me there was no solution to my problem . Sawyer & Steve solved my problem in less than 30 mins. If ur in bentonville or bella vista, dont go anywhere else.

Oh my god let me tell you, I had the worst day thought I broke my screen. After go to the att store and ended up talking with Steven he reassured my screen wasnt broken it was just the screen protector. My guy saved me

Sawyer is the man! He was super helpful and knowledgeable. Definitely recommend this location!

These guys were awesome and very friendly and helpful! They had my up and going within a matter of minutes!

Caleb was astounding! Thanks for the help! 5 stars!

Great customer service. Helped me get a new phone setup without any issues or hassle.

They were not willing to help, even with Corporate on the phone trying to walk them through the steps to fix my issue. We will never be back to the store. It’s independently owned which makes them very difficult to work with.

Sawyer and Caleb were on it! If I could give them 10 stars, I would!

Steven, Sawyer, and Sam were incredibly helpful when purchasing my new iPhone 11 Pro Max. Sawyer even got to sell me the first one for the store! :)

Not a corporate store. Cannot help you with anything other than purchasing hardware. Not only can they not help you with account issues, they DO NOT know At&t company policy or procedure. Anything they tell you is worthless. Go to a corporate store, not this or any other Certified Retailer. Manager didnt care that they dont know what they are doing, that they dont know company policies, or that they inconvenience people.

Great service! Sawyer was very helpful and entertaining!

We stopped in AT&T TO START A NEW TV SERVICE WITH THEM, THE SERVICE IS GREAT AND SO FAR SO IS THE TV AND INTERNET SERVICE

Went in to add internet service for our new construction home. Ended up going with internet plus the basic TV package. Asked the rep repeatedly if I needed to get a TV on site for installation. He said NO. installation guy came the following day & he needed a TV. Okay, the rep obviously was just being agreeable & didnt know. Not surprised. Even the tech said to stay away from this AT&T store. Rescheduled for two days later. No show. Called the main line & they couldnt see where the appt was ever rescheduled. No one was coming & they were not sending anyone. Went back to the store on Walton. Two guys working on a Sat & already two irritated families in line ahead of me. Went to a different location & cancelled all services. If this was a sign of service to come, not interested.

Everyone was super helpful!

Thanks Cody ! You were very helpful. The cell phone signal out here however is not ! We should have kept Verizon and bought a signal booster.

I went in there a day ago for internet and tv which they helped me get that and they said choose an installation day and a chose the day after from 9am to 11 am and it’s 10:40am and not a single soul and called or texted Ik through with att go to cox

Great customer service! What I needed was time consuming and Steven stuck with me until I was good to go!

Went in there for was a problem I was one of our phones. It would ring when someone called me. Not only did we get a chance to upgrade, but we ended to up saving money in the long run. They were running a really good special on the LG v35 thinq. I cant remember the young lady who helped us, but she was very nice and also dealt with my kids asking her 20 questions every 5 minutes. We were in their kind of long. Over 5 hours, but they made the experience not so bad . At first I just thought they were doing their job, but I went to another AT&t store closer to my house, and they were rude and I stay there forever because they forgot about me, even though they had a sign in system and I signed in twice!!! So Id rather travel the distance in go down to the store, then the one closer to my house.

Kimmy was the best! Very good at her job.

Have had nothing but trouble since I received my phone. Seems as though everyone in the store is too busy to answer a phone call.

Awesome service! Steven is the man!

I´m located in Costa Rica and planing a 10 days trip to US. Looking for a SIM CARD that will provide me service during my trip, I have called Walmart and they talked to me like if I was calling to ask for free food..hahaha. Later I called this Store on 2510 S Walton Blvd, I was attended by a girl named OLIVIA.... She is ALL I could expect from a customer service or sales representative. Good for this store to have someone like Olivia attending their customers.... Thank you Olivia for making my live easier today. I will buy your products and i will see you soon... You Rock !!!

Great customer service from Steven and Caleb! Thank you guys!

Do not use spring mobile/At&t if you are a small business owner. USE COX! Meagan Roberts, and Brian McLendon sold me business internet and phone months ago and left me high and dry. Im 1 month into business and do not have a working business land line. Told me they would waive install fee, install fee on my first bill. Had to have number put on a cell phone to take calls. Im being charged an ADDITIONAL $180 a month for which was told by Meagan will only be $20. This group will take your business get their commission checks and laugh when you need help. NWA is a great place to grow your small business, but ATT and spring mobile make it a absolute nightmare to have internet and phone. Call me at my office and Ill put you in touch with a cox sales team that will treat you right!

Stacey was awesome and exceeded all my expatations.

Short staffed but do go above and beyond to help you. Once they get to you the service is great.

Worst experience. The only customer service person didnt even bother acknowledging us when we were there. Others before us were waiting for an hour.