Extremely poor service. I placed an order and it got shipped to the wrong address and there is nothing that the store will help u with. They told me to get in touch with customer care or check with UPS since they cant do anything.I expect better from T mobile.I would suggest trying a different store for better service.

I was looking for some accessories for my phone. The reps were helping customers when I arrived. Once the customers left neither rep asked could they help me. I was also interested in possibly upgrading my phone and again neither rep asked me about that or even offered to check to see if I could upgrade. Doubt I will go back into this store.

Great service once everyone understood the plan. But since a year ago, we still now are getting Sprint bills after receiving T-Mobile for the last 11 bills. Sprint wont let me sign in and just one of Sprints past that I didnt think I would have to deal with Sprint EVER again! Just one of their classic terrible customer service... Rediculous!!!

This store and everything about it is well below par, dont waste your time and call customer care for help. This place makes up thier own policies that differ from what TMobile says. This whole store needs to rethink the current employees that it has representing it because they are horrible. Kevin dont bother replying to my review that you want to talk further about this because this message also includes you.

As a t-Mobile customer I expected the store to care. I am traveling out of town, my phone had died, and I just needed to charge it for a few moments to get back on the road.... Not at this location. Not with their customer service. Amazing how T-Mobile prides itself on customer service, but wont help a customer stranded in a foreign town.

I thought this was a repair facility but was told to take my item to a phone repair shop. I was told it would cost $80 to replace the battery its not worth it and tried to get me to buy the more expensive version that would cost me more than $80.And though masks are required in this facility per their specific page, not one salesperson was wearing a mask. As today Arkansas made national news if being very close to a 3rd wave with Covid due to the Delta Variant.

Good customer service and also the plans are very good especially with Kevin the manager he also speak Spanish

Very knowledgeable and helpful at this particular location. They helped fix an issue the store in Rogers either, wouldnt or not experienced enough to handle. Very pleased!

Very friendly and resolved our issue quickly.

This store has given me a VERY poor version of the T Mobile experience. Lousy customer service and very poor communication. I dont know how other stores are ran but this one on 14th street in Bentonville is poorly ran and I dont recommend going here for your service needs.

Super helpful staff, especially Adam! Took time to understand what I planned to use mobile hotspot for, answered all my questions quickly, and set me up with a plan that made the best sense. Thanks for all your help!

Went in to compare and ask Questions as we switch carriers. Marcy and Adam were both BEYOND patient and helpful for us! Marcy gave us great comparisons, answered a million questions with kindness, and just really understood our needs. No pressure ever felt! Adam was great at recommending a new phone option for us! Thank you for the outstanding help!

All employees went above and beyond to help us receive the very best deals. Even through challenges with a competing phone company, they remained professional, kind, and considerate of our time.

Just go somewhere else. M

Usually a good / decent experience, today I went in for a screen protector and the girl said the computer was down, but she had time and internet for checking her Instagram and Facebook. Sorry Marcy but I was not happy with the service.

Great customer service 👏

Had great experience with Alyssa she called existing provider and got us hooked up. My wife’s phone had a few issues and she fixed those. Great experience

Helpful staff! They are pretty knowledgeable.

Retiring, switching from Verizon and I phone to T-Mobile and android.

Pick a different location to visit. They treat you horrible here. Just unpleasant.

Help staff. They were very friendly!

The Store Mngr and Sales Associate Jason helped me with my upgrade last night, I must say they were extremely helpful! They both were very nice and personable. They took care of my upgrade in a timely manner, and answered all of my questions. I left the store very happy with my new device! Thank you guys!

Carlos and team were incredibly friendly at this location. I came in after buying an iPhone 5S that was supposed to be unlocked, but obviously wasnt. Carlos did everything he could to help me test various SIM cards and find out which carrier the phone was tied to. I would highly recommend visiting this store for any carrier needs, as they obviously care about you and will do anything they can to help you out.

The store in Bentonville is exceptional! Excellent and helpful staff. The coverage area isnt great but our bill is cheaper. Only thing would change about the store is provide customers with chairs, please. Some are disabled.

Great people, great service.

All I needed to do was have my family mobile phone unlocked by the guys at the store, but even though I was 25 minutes early before opening and there were associates inside, they refused to let me in and very easily have lost any chance of gaining clientele. I am very disappointed that they would rather follow the set time schedule of when they are open, than to help out a willing customer.Would NOT recommend them to anybody.

Needed a replacement router. And TMobil corporate said to find a router locally and drop off the bad router and pick up replacement router. But this store said they cant do that even though its posted online at the Tmobil site. Just be aware that corporate and their dealers dont seem to be on the same page. Always call first

Was lied to my face about a warranty, had two people look at it say itd be ok, then was called a day later being told it was no longer valid. I go to the one off Walton, managers here are sleazy liars

T-Mobile customer representative is really quick and helpful. They dont have the stock of phone which I want. They quickly check with another store and let me know. That another store have stock and I can visit there.

Loved the place and the associates were really helpful and well informed. A very pleasant experience.

Great customer service 👏

Fantastic staff always helpfull appreciate you guys good work.

Every time I go here I end up getting an awesome deal on something. These guys are top notch and super knowledgeable.Updated for 12/2017, dropped to 2 stars. The guy that helped us was rude. He tried telling me that he had an android phone before so he knows exactly what is wrong with my phone. He also kept telling me I had a different phone than the one I actually have, sorry bud but I think I know what kind of phone I have. And the madness didnt stop there but ultimately this location has lost me as a customer.

If I could give them 0 stars i would. Employees do not have proper knowledge of their own company. They are unable to provide you with all nor with the correct information which is now costing me $300 extra on top of my current bill and corporate will not do anything about it!! Horrible customer service!!

Good service reps. Not a big variety of live phones available. Good promotions from time to time.

As always T-Mobile was a great experience. Always great customer service and great phone service on top of that.

Always friendly and helpful. Clean store and you usually dont have to wait for service. If you do wait its usually no longer than 10 minutes or so.

Dont go there.... bunch of CROOKS they will call police on you

Excellent Service, Definetely Recommend, I prefer going to store rather talking to customer care and Cesar knows best and he always give clear instructions to solve any sort of problem. He helped me out many times.

Didnt go there

Nice store and cooperative staff members. I have nice experience of this store since 2014.

This place is new in our area, I like going there the staff seems to be friendly and knowledgeable, I just like T-Mobile better than AT&T or Verizon.

Best place to get adjusted! So friendly and caring!

Fast and friendly staff! Never worried when I come in, I know Im going to be helped fantastically.

Bi-lingual, cheerful, knowledgeable. As of this date, they have the best rates around.

I had activated an account with T-mobile via the 800 sales #. They told me to buy two cheap phones and send those phones in because I wanted to keep my current phones. When I called the 800# back, they told me to go to the T-Mobile store in Bentonville, AR. When I explained to the attendant at the Bentonville, AR T-Mobile store the ordeal I had already been through, they were less than sympathetic AND told me I would need to purchase a phone through them. There were about 6 employees standing around doing nothing, btw. You could fire about 4 of them and still be fine! So, they deactivated my SIMS cards and my account and gave me a, Have a nice day, with a voice that indicated sarcasm. Im a teacher that speaks 2 other languages, so I get tone rather well. THEN, I went home and called T-Mobile and LOW AND BEHOLD, I am now getting SIMS cards sent to me again through T-Mobile. NOW, those lazy little boyz you have working in that store could have helped me to this point as well, but they just didnt really care about trying to ease my aggravation that I already had going through during this process. Btw, this was 2/23/2016 at about 4:00 in the afternoon. You can look and see which of your 6 employees standing around was responsible. If I have any future T-Mobile needs, I will try the Springdale store instead.

Horrible customer services, only good for sales if they had proper product knowledge,should hire some people with proper customer skills not thier own cousins, horrible when it comes to resolving issues... not a cooperate store franchise store, after reading these reviews on the store and personal experiance i suggest T-Mobile to take some actions unless T-Mobile only cares about sales and money then time to switch !!!

The staff are friendly, but I have been given incorrect information on several occasions. Do your own research and then go in.

People are rude. I will never go there again. Very bad experience.

One of the best t mobile store to visit.

Worst Experience. Rash behavior and no intention to help the customer

Got the answers I wanted, courteous, friendly staff

Lost a bunch of my contacts again....not good

Great team of customer service.

They were very helpful.

Excellent costumer service

Nice staff, very helpful

$20 fee to buy a new phone?

Good phone company

T-Mobile workers are Great!!!!

Excellent service, friendly staff but slightly high prices

Very good