Repair Manager Tony needs some customer service classes. He doesnt know how to talk to customers. He over talks you when you try to explain what someone relayed to me from my auto warranty company. I cant imagine him trying to talk to a women, he would probably bully into service or scare them away all together.Will take my services elsewhere...

WORST EXPERIENCE IN MY LIFE! I called 8 times today and they constantly hung up on me because they didn’t want to assist me. Between mike and jasmine(or Jessica), I asked to speak with “Hollywood” who is the current boss there and evidently they can’t do that. It’s no way the mva should be penalizing me because you guys didn’t do your job by sending over my information on top of that if you answer the phone and do your job this could’ve been a easy transaction from the jump. My salesman was horrible and mike told me he no longer works there. Like seriously Im dropping off this vehicle today to yall and I will be taking legal action. Really ridiculous, inconsiderate and unprofessional as a staff.

Man,Brian Parker (Salesman) and Thomas Little (Finance Manager) were/are an outstanding team, their an asset to this establishment! They help my wife and I purchase 2 vehicles without a hitch! I highly recommend this Dealership because of them...go see them if your in the market for a new or used vehicle.. Tell them Eric and Dominique sent you or recommend them!

3 stars and that is generous. Made a road ready appointment ahead of time ( not last minute). Got a call the evening before from them to reschedule! Like I can reschedule my planned road trip! Because they overbooked. Also scheduled a detailing. Did that happen? No. Got a car wash, sub par vacuum on interior and supposed window cleaning. Supposedly, because the suction cup marks on the windshield were still there.

Wanted to give a special review to Younes Bekkali . I personal didn’t buy a car. But my friend did. And, even tho I didn’t, Younes still hooked me up with a plate of food.Thank bro!

NO STARS!!!Service department at this location is the WORST!!!Had my car for over a week and NEVER received a call to inform me of the issues. And now after one diagnostic of $200 theyre want to charge me another $200 to re-do it again. Had to make a trip to the dealership for answers.VERY DISSATISFIED!!!Had to contact Corporate of my issues.

Terrible. Sold me a Hyundai with a broken key fob. Called the next day. Theyve had me come up twice and Ive been turned away both times.

Excellent customer service. 8t was truly - service with a Smile!

In and out in a timely fashion.

Must Read.. (Seek Service At Own Risk). Ive posted before about the poor service received at this place. A member of their team reached out to me apologizing for my bad experience and suggested i give them a second chance. I did just that and am now regretting that decision. Took my vehicle in for service. They had it for 6 days. I received a call stating that my vehicle was ready for pickup. I arrive, turn over my rental to Hertz in anticipation of driving away with my vehicle. They bring it around and upon inspection i see that one of the main reasons why it was there was not addressed. I held the receipt in hand showing we were charged for the work but it had not been done and the attendant that came back out agreed the work was not done. He then took the vehicle back into the work area. At this point im upset about the inconvenience and the fact that we were charged for something that hadnt been done. I request to speak with the general manager and was told that he was in a meeting and couldnt be disturbed. Yet that same Manager walked pass me several times not meeting with anyone. After my 3rd time asking to speak with the manager, the attendant got upset, raising his voice and began to have an attitude ultimately completely disregarding me all together passing me off to another team member. (Poor customer service, rude behaviors, management failures, little concerns for the customers) if not for the fact that a star is needed to post a comment I wouldnt have even given this place one.

I leased a car from here, since there there have been alot of changes. I dont think they were for the better. Customer service is lacking all the way around. Service dept, to sales floor.Service consistently would act as if they were super busy and couldnt fit me in for an oil change and tire rotation.Secondly on the sales floor I was discussing my lease return with a salesman. The sales manager who saw me there talking to the person brings another guy over and says to him hey are you still working with someone or can you take this guy? Clearly Im not done and u see me standing here but u disregard me to bring over someone else. I really disliked that.

They were able to work my car in without an appointment to replace a battery for my Jeep Cherokee.

Did buy a car. The wait was long and pricing wasnt clear, as other reviews have stated, but I did leave with a pretty good vehicle and deal, anyways.

Person I had applied with was not there and they didnt have the car

Had car routine maintenance done under Hyundai warranty. Fast and knowledgeable mechanis/techs. Friendly customer service.

You get great service there they great you at your car.

Attentive sales and service support. Great team!

Not at all satisfied with the hospitality. One of my friend referred me for this place as they have good offers. I went with him to see a car as he has a problem with his car (options) he exchanged his old car for upgrade he didn’t even get upgrade instead he lost all of his options compared to old car. When I asked him to compare between two cars with all the options he said he will get that and even not responded after that we were standing at front desk for long time and no one responded. If I had an option for giving less than a star I would have done that. I have recorded a video but I’m not able to post it here I have took a screenshot from that Video and posting it here.Thank you!

Salesmen dont follow up..

Marvin did a great job, hence a sale. All were very friendly. Brittany did a great job on the financing. Very pleasing experience.

Unfortunately, this service department takes advantage of customers who knows little about cars. They do not take accountability for repairs they failed to achieve. Instead, theyll blame a separate issue on the reason why your vehicle is having issues. I would be leery in choosing this place for your service needs.

Staff needs to be a little more professional but they do decent work

I would have gave my car dealership a 5 star but.. I had to stay on top of the dealership manager too much to secure the deal. But other than that.. Its a Good Dealership To Buy A Car. 💝🤗

Five star staff!!!!@

Decent service and appreciate the social distancing measures in the waiting room.

Excellent and friendly, but be firm.

Just drove by looking

It was great. They took care of my car in a gracious manner.

Don the sales guy and Rodney the finance guy were great!

Staff very polite and helpful.

Service was horrible as usual. They never have enough techs so dont bother bringing vehicle for an oil change without taking 1 to 2 days off work.

Great customer service

Very good group of people

I have never before received such Great Care and Customer Service! From the moment I walked through the door until the time I left, the staff at Ourisman Hyundai of Bowie delivered Excellent Customer Service. I chose to wait for my vehicle knowing the time to complete all requested work would take approximately 6 hours. However, that did not stop Ms. Shavon and her colleagues from checking on me as well as checking the progress of my vehicles stage in service. Do you have a Hyundai and live in the DMV? If so, this is the place to go!

Only place I go to get the Cat maintenance done .

Great experience, bought new Elantra. Price was good, many safety features that most luxury cars have. Very satisfied. Renee was a great sales person. If you want someone who knows what they are doing and knows the vehicle she sells call Renee.

They were a real pleasure to work with

We had a mechanical problem on our trip back home and they were able to fit us into their schedule. Also did good job of explaining what went wrong.

Got an oil change. Make sure you bring the email coupon or they will charge over $100

So many other dealerships try harder. Should have walked out, when they offered me 2k less on my trade in than their own Black Book suggested. They completely fumbled on my handicap tags. After taking 60 days I was given regular tags and told to go to DMV yourself. It would be quicker than we could correct the problem. I would steer clear.

Definitely a good place to take your car for service, friendly staff neat and clean

They like to play games rather than deal business then laughed at my expense when I said I was done and wanted my keys to leave. I had to ask 3 times for my keys back to leave then demand 2 more times while they just made a joke of the negotiations. After spending 15 years of my life working in Auto Dealerships I know the good ones from the bad ones. This place is a joke and a disgrace.

All car dealers are shiesty, but the Bowie Chevrolet management is in the business of telling untruths. Just flat out tell lies. According to Monte they DO NOT work with other dealerships and they can’t get cars from other dealerships. He said you can only purchase cars from their lot. So if you see a Chevrolet that happens to be at another dealership, that meets your specific requirements and needs of what you are looking for, I recommend that you go to that dealership and purchase the vehicle. Monte says they don’t do that, they don’t work with other dealerships to get the car that you want. You have buy what they have only. If you want to be treated as an intelligent consumer and with respect for your dollar, don’t go to this place. They assume the customer is stupid and doesn’t know how the car business works. They are not in the business of ensuring that their customers are satisfied.

Excellent service. Great sales staff!

The best customer service.

The service here is outstanding. I look forward to bringing my jeep here for service.

Never a bad experience, courteous drivers, and much better than the Darcars thats actually closer to me, so I am happy to drive a little further.

I recently purchase a 2017 Certified Preowned (CPO) Jeep Wrangler Rubicon with just over 34k miles on 11/29/ 2019. The Jeep is currently at a dealership in Georgia being service for oil leakage and a check engine light. I have only had the Jeep for less than a month and put less than 1500 miles on the Jeep and was initially told that my Jeep was one week out of warranty and I had to pay a $158 diagnostic fee. I called Ourisman in Bowie MD and talked with a sales manager name Glen who said that that I hate to be the bearer of bad news, but I should have purchased the extended warranty. And that CPO only covered the powertrain, and everything else is my responsibility. So basically I purchase a Jeep that was as is and no real warranty once I left the lot. Buyer beware from these people when buying used vehicles from them. I will also report them to USAA who recommended me to purchase from their auto group. It was very disgusting treatment of a U.S Veteran. I say stay far away from this business!!!!

Great experience with Ourisman. Prompt courteous, knowledgeable reps and techs. We intend to keep doing business with this particular dealership.

Good price on a new Grand Cherokee

So far very satisfied, with dealership and salesman Lou

Excellent service department. I was late for my appointment and getting close to closing they verified enough mechanics were still available, there were. Not only did they service my car but they offered to wash and dry as well which is normal but because I was so late it wasnt expected. They have a nice clean and comfortable waiting area with wifi and complimentary Keurig coffee and hot chocolate. The snack machine actually has affordable snacks when most machines have high profit considering they buy snacks in bulk.

They take very good care of my Hyundai Sonata!

Ok

I travel all the way from Howard County just to go to this service shop they provide me coupons and great service plus they have a shuttle to take you to the mall cant beat it

Very friendly, was able to bring a dog in, excellent service and great prices!

Very good customer service, I’ve bought two vehicles from here and this is the only place I have them serviced. I live all the way in Suitland and I’m right next to a Chevy dealership but will never go there because of their customer service, which is very important to me. Which is why I only go the Oursiman in Bowie.

Worst dealership I have been to. The service department sucks... straight up.They need to take a crash course in customer service. If you own a Jeep, Dodge, or Chrysler.. go to Tate in Glen Burnie.

Typical car dealership. I purchased a ram truck from here. I do think the price was a bit high, but it wasnt high enough to deter my purchase of the truck.Staff seemed friendly.I do my service myself, so I dont really have much experience with the service side aside from recalls.

Great group of people over here. Very customer service oriented.

Purchased the the car I was looking for.

Nice people with great deals and basically no hassles.

Like most places, dont need an appointment for routine oil change and tire rotation through their Express lane but still took 2 hours. Staff is friendly. Must be at least business 3 days out to make an appointment online.

This place ROCKS

Great experience. Staff was friendly from beginning to end. Would purchase another vehicle from them.

My family and I had a great experience working with Emanual to purchase are 2019 Jeep Cherokee. Emanual was very knowledgable and worked hard to find us the car that was right for us and to get us a fair price. He also went out of his way to make sure our three year old stayed entertained throughout the whole car buying process. We were very pleased with his professionalism and highly recommend seeing him if youre in the market for a new car.

Best place to get my Jeep Wrangler parts staff is friendly and best price for the OEM parts in the market

Excellent service. Pleasant, helpful staff

Very attentive sales people

2 star with follow up

The service department takes way too long to service your vehicle for the simple things such as oil change,tire rotation and fluid flush. The coupon book is a joke and of course when u get your bill its way too dam much.

Sevice department suck

Fast service, very helpful.

Excellent customer service

Great deals

Dont go on a Saturday! LOOOOONNG waits. They get the job done.

They will make a deal

Poor customer service. Everyone gives me the impression that i have interrupted their day. Purchased a RAM truck but wish i could get the service promoted on the commercials.

Great service and great dealer

Customer service needs improving

Get your Jeep here!

Great test drive

Customer service is less than adequate

Very clean business and friendly workers

Great experience

Terrible service over all.

Customers need to know shuttle hours when requesting shuttle service. Was late for work. Thanks Ourisman Hyundai.

Very friendly and the keep there appointments

My car was in worse shape after i brought it here. Before i came, at least it could start

Great service

Great service

Bait and switch on prices

The service

My car dealership!!

Slow

B- service

No good

Full of it