Howard Embden was Excellent I got what I wanted this is a second deal That I have done with this company I am very satisfied

Just bought a 2022 Palisade from there and LET ME TELL YOU, DON LITTLE WAS ABSOLUTELY THE BEST! I’ve purchased several vehicles in my life and he’s hands down been the most patient, helpful and knowledgeable sales people I’ve ever worked with. Imagine going into buy a car with a new born, we did that, and were comfortable and not even a little stressed out the whole time. Thank you Don and the team for everything, my huge family couldn’t be happier. Even the baby was happy!

Howard Embden was an excellent salesman. He is knowledgeable and helpful but not pushy. It’s a tough car market and Howard got us exactly what we wanted. I am now a proud owner of a brand new Palisade. Thanks again Howard.

Gave this service department a second try after a disappointing first time experience. This time the service rep was super responsive and kept me updated on my cars maintenance and return even though it was a busy time. Because the customer lounge was full she offered me a ride home and pickup which worked out better than waiting on site. It was the opposite experience compared to my first visit. Ill be back next time I need service!

Hey somebody tell Howard here’s the sonata I bought an hour after I left Ourisman after he very rudely told me I would have to pay well over MSRP….well I went 30 mins up the road and bought this for 1000 off MSRP Thanks to Hyundai’s rebate. I’ve never had a worse experience at a dealership. The internet sales manager told us a bold faced lie and said Ourisman starts all their cars at MSRP and negotiate down from there if there is room. ALSO told us they would beat any quote we brought in, which I had one from Bob Bell. I drive an hour and a half down with my wife during rush hour and met Howard. Worst sales person I have ever met, and I’ve sold cars for 10 years. He was rude, didn’t listen, didn’t ask about our situation, cut me off several times and told me to just “go drive it” and we will talk numbers later. I had already driven 3 of these cars and really just wanted numbers. He would know that if he bothered to let me speak. He Told me there’s absolutely NO WAY I would get the Sonata N for MSRP. I tried to tell him several times that his internet manager told us they would beat any quote we would bring in but I couldn’t get that out because he wouldn’t stop cutting me off. I ended up leaving ten minutes after arrival. He was the most unprofessional person I’ve ever worked with. I will direct anyone I know away from Ourisman and send them directly to Bob Bell or Koons. This is not the way you do business.

From the time I walked in the door Thursday night, Jack my salesman was amazing. The manager Dwayne who handled the finance information helped us immensely. It was getting late and he worked on everything for us and called me immediately the next morning! We came back that night and Thomas in finance was amazing getting us through all the paperwork!!! Highly recommend the Bowie location.

I recently purchased a 2021 Hyundai Palisade from Don Little at Hyundai of Bowie! Mr. Little was extremely professional through every step of my car buying experience. I went to the dealership unsure of the car I wanted to purchase but when I saw the Palisade, I knew that was the one for my family and I. Mr. Little showed me all the bell and whistles in the Palisade and answered every question I had about the car. He was very knowledgeable about the vehicle and I couldnt be more thankful for a great, hassel free experience. Thank you Don!!!!

My experience with the salesmen and managers at this location were awesome. They treated me like a customer even before I was one! Helping me out and advising whether I decided to go with them or not before even going to see them in person.. Personal time was taken to communicate and speak with me. And once I was able to make it in, they continued to go above and beyond to assist me with making the right choice and in helping me to get a great deal. They seemed like truly great and honest people who now have a customer for life!

The service that I was given was first rate. Jennifer Kellerman did an OUTSTANDING job from the time that she checked my car in to the time I went to pick it up. When she called me, Jennifer explained everything that needed to be done in such a way, that I was able to understand it. Later, she called me to let me know when the car would be finished and told me that the car would need a new cabin filter in it. I never knew that card had such a thing until Jennifer tole me.Jennifer is truly a very nice person and is an asset to your company. It was a pleasure to have dealt with her. You are VERY lucky to have her working for you and to be a part of your team.

Bought a Hyundai palisade from Michael and he was wonderful to work with. exceeded all expectations and listen to our concerns and was willing to work with us on what meant most to us. Definitely ask for Michael!Tom was also great with getting my payments where I wanted them. I will definitely recommend this dealership to anyone who is interested in a Hyundai.

Don, our salesman and James, the finance manager were great! They worked with us and got us the car we wanted (and needed).. definitely recommend purchasing from them!

Jordan W was a big help yesterday, helping me understand an out-of-state process and making everything as smooth as possible! Ask for him by name - best car salesman experience Ive ever had.Super happy with my new Tucson!

I did not even plan on taking my business there but after the wonderful customer service from the staff, i changed my mind. The whole staff was exceptionally helpful and personable. definitely recommended. they will look out for you

Howard Embden was excellent to work with in purchasing our New Hyundai Santa Fe! He showed persistence, in a good way, and we got to a price we agree upon. Come see Howard!

Howard Embden was one of the best car salesmen I’ve ever worked with. He understands the wants and needs of the customer and makes the car buying experience seamless. If you go to this dealership ask for Howard!!!!!

I went to 2 dealers looking for the car of my dreams and did not have any luck. As they say, the third time is the charm and that was exactly what happened. The third place I went to was Hyundai in Bowie. I was pleasantly surprised they had the exact car I was looking for. I got a very reasonable deal considering the shortage of chips for cars. I want to especially thank Brian Parker, my sales rep for a fantastic job of making the process less stressful. We had a few glitches but they were resolved. I would highly recommend Hyundai in Bowie’s staff for taking care of me and the whole staff, Brian in finance and other staff at this establishment.Happy customer from Waldorf MDConnie D.

Amazing! I came into Ourisman Hyundai of Bowie and was treated like royalty!! Mr. Don Little is the best salesman I’ve ever had with purchasing a vehicle. He was on point with everything and made sure I got exactly what I wanted. This was the best car buying experience I ever had and I’ve been driving for 16 years! Make sure you visit Ourisman-Hyundai of Bowie. I pulled off the lot the same day. If I could give 10 stars I would.

We bought this gorgeous 2021 Genesis G90 from Ourisman Hyundai Genesis of Bowie last Saturday and could not be happier. From the moment we walked into the dealership to the moment we drove away, we were treated with care. From our sales person Jordan Willson, to Thomas in finance and Greg the sales manager, everyone was top notch. We know what it is like to be treated poorly and this was not our experience. In fact, I called Jordan from another Genesis dealership, that had lied to us, and asked if this car was still available. He promptly verified that it was. I told him that we would travel 1.5 hours to buy the car from him that day. When we arrived he spent the next 5 hours exceeding our expectations. Way to go Jordan! Thank you team BOWIE!!

Howard Embden did a wonderful job. Helped in getting my new car! Highly recommend him.

Dealership is clean and well laid out. They have a lot of inventory which makes the lot kind of crowded. Unfortunately, our experience included the dealership presenting a deal that included a $7500 mark up above msrp. We did not make a deal today. Staff was friendly and courteous.

Excellent and professional service. Allowed to test drive different vehicles to obtain perfect choice for me. Allowed the time I needed this consider all options. Service agent was very professional and extremely helpful. I can’t wait to enjoy my new vehicle and put her on the road

Cant say enough for how well I was treated when looking to make my next vehicle purchase. The team here remained transparent with their communication throughout the entire sales process. Salesman Jerrod was a pleasure to work with and was nothing short of being a paragon of professionalism. Thank you to the team at Ourisman Hyundai of Bowie for satisfying my needs!

Howard Embden gives great customer service, did his best to get me my car. I Would definitely recommend 10/10

They had the car I was looking for at a good price. It was accurately represented on their website. Sales advisor Michael Phillips and sales manager Hollywood and Raf in f&i got me taken care of quickly and professionally.

General experience for a full engine replacement(under warranty) was don’e within 6 weeks.However, as car was driven into bay, the Santa Fe suddenly developed a gas line blockage. Had my independent mechanic check out the supposedly damaged fuel line to find out they’re was nothing wrong with the line.Clear and free flowing gas line. I have that part.Service Manager has not returned 4 phone calls to even discuss the fuel line situation.Still waiting for that call Mr. Cetron!

Everyone was really helpful with my purchase. The salesman I worked with (Shareif)was eager to answer questions and was really patient. Overall good experience just make sure you negotiate for a good price

I truly appreciate the patience that was taken in ensuring I left the lot with a vehicle I loved instead of what was just available. I previously owned a Hyundai for more than 8 years. The entire team was making jokes throughout the day making it appear as a friendly environment to work in and not as cut throat as some sales offices are.Brian was my salesperson. I would buy every car from him as long as I could.The finance and general manager were also really really great and accommodating. I am a happy customer and love my Hybrid Ioniq!

Staff was courteous and made me feel relaxed during the entire car buying experience. Kam Solomon was awesome! She explained everything in detail about my vehicle. She was very knowledgeable about what cars were in stock as well. Thomas was amazing! Worked hard at getting the best bang for my buck with a decent rate. So happy with purchase!!!--Marla

Howard Embden was knowledgeable and professional. I appreciate his help in the purchase of my new Hyundai.

Purchased a Palisade from Ourisman this weekend. Greg the salesman was great. I told them what I was willing to pay and there was no pressure or haggling on the price. I had a couple of questions about the vehicle that Greg could not answer at the time, but he sent me a text within 20 minutes with the answers. The purchase experience was great.

Ourisman Hyundai of Bowie provided me with a solid and timely buying experience. Emmanuel, the sale representative I worked with, was very supportive and made every effort to exceed my buying expectations. I am very pleased with purchase and look forward to future purchases from this dealership.

Staff was completely rude and unprofessional. “You got a trade in? You got it here? You own in free & clear? You got your keys here? You financing through us? No? Who’s your bank? What’s your interest rate?” Literally, didn’t attempt to make any other conversation other than read from a list of bullet points. I haven’t even looked at the car yet. Haven’t test drove it and you’re showing me one that is 10k more than we originally discussed over the phone before I came in…I ended up going to Audi Tysons… yup spent more but their customer service was impeccable.

It looked like dealer had a good selection of vehicles available. However, service was incredibly slow, salesman couldn’t find keys to the vehicles I wanted to test drive. I also had a specific car in mind that I wanted to test drive, called before hand to make sure it was in stock, told it was, and arrived to find out it was never in stock to begin with. Save your time, try somewhere else.

Seemless process my salesperson was easy to work with and walked me through the stages of purchasing the vehicle of cjouce

Howard Embden if a great sales representative. He went the extra mile for me. Thank you.

I came into the dealership not expecting to buy a car but I met Howard Embden and he showed me a few cars and made me fall in love with one of them. And now I’m happy that I have my new car from Ourisman Hyundai Bowie thanks guys

Wow!! I had given up on this Hyundai dealership because of their lack of customer service, after I had purchasing my car in (April?).Anyway, yesterday Mr. Michael Phelps has given me a pleasant thought of maybe returning to this dealership because he provided me with excellent customer service. Mr. Phelps greeting was welcoming, friendly and inviting. And, he did not appear annoyed or rushed when answering my many questions. The customer service that Mr. Phelps provided me is the customer service that has been missing since the day after I purchashed my car.Thank you, Mr. Michael Phelps for the outstanding customer service you provided!🙂👍

Took a friends car to Ourisman Hyundai of Bowie for an oil change as a thank you for loaning it to me for more than a week.-Jen, who scheduled and checked me in was AMAZING.-The oil change occurred without issue.-The car was returned to me sparkling clean on the outside. One less thing for me to do before returning it back to its owner!Overall, the customer service was amazing. (And so was driving the Santa Fe! Really comfy. Next time I buy a car, would consider a Hyundai.)

Although I did not (as of yet) buy the car (Genesis G70) as I am still researching and looking at my options, I would still like to add that my customer service experience was excellent. Jordan Willson was my Sale Professional and he came right up and didnt hesitate to help with any and all of my questions. The final deal that was offered was very reasonable but I am still doing some research before making the final purchase. All and all, great experience!

Howard Embden is the best. A real pro. Pleasure to do business with.

Purchase was an easy experience. Love the 2021 Elantra. Subsequent service experience is a disaster at this dealer. Appointments mean nothing. A very amateur operation and customer service. Purchased extended warranty and expected a more organized and professional department. Service is the back end of returning for trade and purchase. Repeat purchase is a no way after dealing with this service department.

We went in looking for a new Sonata and Michael blew us away with his customer service and willingness to get us a deal where we needed it at. We had quite a bit of negative equity in our vehicle we traded in so we were skeptical about being able to trade it in but Michael made sure he got the deal for us! Now we have a car with better gas mileage and even a lower payment! We will definitely use this place again, and go to Michael, if we ever look for another car!

False Advertisement!!! I went there to see two new cars that were on sale on their website. I figured, if they do not have my first option, I can try my second option which was still a good deal. Turns out that they did not have any of them because they were “not for sale.” Of course, I left disappointed, I got home and looked in their website and it said that they were selling it. I decided to call. They told me that they had the car there. I asked: “Are you sure?” I gave them the stock # and they were able to verify it. I tell them that I will be there in half an hour. I get there again, go to the front desk and they told me that they had sold it a few days ago. The only one that they had was 10k more. Ok. I left and was not going to say anything. HOWEVER, a week later, I decided to search online and found the same car but selling for 4k more than the day I went to see it. It has the same stock number and the same VIN! It is again in their page at a higher price!!! Bait and switch like other reviewers mentioned.

I would not recommend. They are so busy, I was brushed off multiple times. I was stranded twice and had to go to another dealership, which I was recommended to do by a rude service associate. I kept telling them what my issue and concerns was but was ignored. Told me another placed damaged my car but was the last place to touch it. Swamped or not I was in two bad situations because of poor examination of my 2018 vehicle. I’ve purchased two vehicles with Oursiman and I WILL NEVER PURCHASE another with them again. However I do recommend Hyundai of Annapolis, very inventive, polite and knowledgeable. They were able to look at my car the same day, listened to my concerns and fix my vehicle in one day. Ask for Jacob :-) Just to think, I was going to trade my car in for another Hyundai with ourismam and send a few friends but not it’s worth it. I don’t want anyone to have the same experience. Good luck

Not a bad facility to come to, much better than Hyundai of Capital Heights

Howard Embden was an awesome salesman. I had no intentions of buying a car today, but look at me now

Took our Palisade here for service under the complimentary maintenance plan. Only minor complaint is that the check in process took nearly 30 minutes to complete. Jennifer was my service advisor and she was great. She was pleasant to deal with and answered all my questions. My vehicle was finished exactly when she said it would be.

Terrible experience all around with this place. Took a week for me to get in contact with somebody about questions that I had about a vehicle then I drove 4 hours after being “assured” many times by Pete It wouldn’t be a waste of my time just to sit at the dealer for 3 hours so they could offer me $9k less than the trade in value per their own website because they could get it at auction for that price.. KBB and the value your trade option on their website had my car valued at $27k trade in but when I got there they offered me $18k. I assure you Pete you did waste my time. Thanks for nothing

My experience was excellent! Jerrod and the Ourisman team went above & beyond to accommodate my needs. As a result to their amazing customer service I flew from chattanooga, TN to Maryland to pick up the my Genesis.

Howard Embden was our salesman at this dealership. He took the time to makes sure we saw every car we were interested in. Once we decided on one he went the extra mile to get us a great discounted deal. Highly recommend!

Ourisman Hyundai of Bowie was really great! We worked with Brian and both my husband and I left with exactly what we wanted at the price we needed it to be. Everyone was incredibly helpful from Brian, the salesman, to Raf and Oliver, the finance guys and general manager, in making sure we got what we wanted for what we could afford. The only thing I would mention is that those “Special Prices” you see on their website is not what you will get in the store because there is a dealership fee added on making it essentially the same price as the MSRP (it’s all in the fine print). But don’t let that dissuade you from going there! These guys are great and they really do bend over backward to make sure you get what you came for at close to what you need. We drove 2 hours to buy from them because they really do treat you very well and take care of you. And their prices are still less than central VA!

Wow! Marvin was great and gave us a deal in a very competitive market. A full inventory of new and used cars and an attentive staff processed our deal with precision. Grateful to have the opportunity to work with a salesperson and a dealership that excel in customer satisfaction.

Howard Embden was helpful in getting my needs met and leaving me satisfied and happy with my purchase. Made the process quick, simple and efficient. Would buy from them again.

Howard Embden made this a truly memorable experience! From the water bottles and freeze pops at the start to the successful sale at the end - we laughed and joked throughout the process. He was honest about the options for vehicles throughout the experience and yet was willing to do the legwork involved with getting MY deal approved. This is the 3rd vehicle I have purchased from Ourisman in Bowie and it’s experiences like this one that will keep me coming back in the future!Thanks Howard - see ya for Sunday dinner!

I came Sunday looking for a car and they really hook me up I absolutely love ❤️ the service that was giving to me the sales people was absolutely wonderful and I am definitely a satisfied customer thank u for all u all have done for me

Howard Embden did a great job with my sister

Best Experience Ever Purchasing a car! My sales professional was just that. Mr. Don Little really took care of me, his patience, customer service, and knowledge in his field were amazing. The process did not take all day, and he listened. When I got to finance, Mr. Thomas Little kept it simple and easy. I was very satisfied with the level of service I received all around. Would definitely recommend to a friend and family!

Howard Embden was a great salesman!! From start to finish he made the process smooth. Straightforward no issues very easy to work with!! I would definitely recommend working with him!!

Working with Shakiel is absolutely hassle free and easy. By far the best experience with a car salesman that I have ever had. Explained everything to me respectfully and intuitively so that there was no confusion on either end. The customer service was flawless as though he was working for me in order to give me the best deal that he can. Overall just a really kind and down to earth guy. If you ever need to do business with them I highly suggest working with Shakiel!

Howard Embden was great at helping me find the car I didn’t even know I wanted. He took the time to help me with what I needed and was even so great with my daughter who was growing impatient fast! I truly enjoyed my experience here.

The whole team is slow and lazy! So slow getting back the numbers! I was ready to buy even at a reasonable price tag but they marked it up 5k because the adjusted market value what a joke! wasting my time I brought my whole family there ready to buy! BEWARE OF THIS EVERYONE!

Ourisman listened when no one else would. They helped me get into a vehicle that was affordable and dependable. Im very happy with Ourisman customer service....I will most certainly return for all my vehicle upgrades and purchases.

It’s always expected in purchasing a vehicle that it will take time to get through all the paperwork. That said, they took the time to understand our needs and our budget and didn’t focus on their profits. Which in turn made the paperwork process a breeze and tolerable without hackling.We came prepared in what we wanted. While waiting for our salesman Pete to get keys for a test drive or to provide information to their financial services, we found ourselves surrounded in a pleasant atmosphere. Again making the wait tolerable. Everyone there greeted us with kindness and willingness to assist us even though we were not their customers.We couldn’t be happier with our experience because for two days prior, we had gone to Ourisman in Bowie and it was an unfortunate experience because we’ve purchased vehicles from them before and drove away happy in the past. Certainly not a reflection of our pleasant and eager salesman who’s never sold cars before and been employed there for 3 weeks. The GM in my opinion threw him to the wolves rather than being at his side for guidance. We hackled a bit in an attempt to meet our wants and needs to no avail. It wasn’t until after we left that they had our salesman constantly call to apologize for something he didn’t do and still work on a deal to only end up where we started from. It was exhausting.Ourisman Hyundai and their staff of knowledgeable people are head and shoulders better to work with.Thank you James Harvey and Pete for providing a smooth transaction. We look forward to continue service with you.

There is no rating because one star isn’t even as disappointing as my experience. I purchased a sized vehicle that had been purchased originally from Hyundai if Bowie and inky ever serviced at their dealership. So I trusted they would honor the car. It’s had a recall on the ABS for two years. I have an issue where ALL of the ABS system lights have been coming on the dash for 2 years now. I got an official letter from Hyundai corporate in response to this recall as they acknowledged my car was under that recall. I have had it at the dealership for this issue over a half dozen times. The last visit I left it for 8 days inky to return and the repairs still not made. The sensor they want to replace to stop the lights from coming on the dash wasn’t done, and the recall repairs are being ignored, as they tell me Hyundai won’t approve it until the problem presents, which by the way is an engine fire. So, I’ve shown up in person because it’s near impossible to get anyone to answer the phones at the dealership in any department and asked to speak with management. For two years now, I have been unsuccessful.

This place is absolutely terrible. You can never get anyone on the phone and it’s just a wild goose chase using telephone trees. They also messed our car’s engine up. Took it in for an oil change, and the next day the engine was rattling, oil light came on and then the check engine. Terrible place with amateur people who obviously don’t know what they are doing. Honestly should be shut down. Our car was returned to us 3 months after we took it in for a simple oil change and brake change with a dead battery. Do not recommend taking your car anywhere near this place.

Jordan Willson was amazing. He answered all my emails right away and all of my questions. When I came in, he showed me the cars I was interested in, and answered all of my questions. Thomas Little worked hard to get the loan I needed. This is my second car I have bought from Ourisman, I definitely recommend. Call Jordan.

Great service by sales office but my first visit to service department was terrible. Just because maintenance is free doesnt mean you should not provide good service. Worst experience Ive had at a dealer service department.

Happy with our experience at Ourisman Hyundai on Friday night! It was truly an experience as we did not leave with our new car until 2am, but that’s what was so great! Despite being incredibly busy that night, they stayed late to help us get a good deal and worked with us to get a manageable monthly payment. Highly recommend going here; Jack, Charles, Wayne and Thomas are awesome! Although I don’t recommend going right before they close 😂 thank you all!

Great Staff and engaged. Fair pricing and excellent service. Weve been going there for 4 years for our 2011 Sonata and 2015 Santa Fe.Don and Angela Barber

AMAZING!! Emmanuel and Thomas were a blessing from God! They Got me in my first car at a reasonable price! They took care of me as family. Will buy a car from them AGAIN!!Thank you!!

This was my second appt at this dealership. First time was not great because the car I had made an appointment about going to test drive the night before, when I got there the next day it was sold, but I was not notified. The sales rep, showed me a couple of SUVs but none fit my needs. The second time, I called and checked if the vehicle was available. Again the vehicle was sold to another person. This time I did walk out with vehicle, not the one I wanted but similar. The salesman was great, he answered my questions for the most part.

Kamren is the best! When the car I was interested in wasn’t available she helped me find one even better. The finance department was very helpful. Glad I found my new car here :)

EMBDEM HOWARD best sales man ever! If you want a good deal come to him! It will cost you Sunday dinner.

Howard EmbdenI took my daughter to Ourisman to LOOK at cars. Howard was so helpful in showing us cars that would fit my daughters needs. My daughter is very happy with the purchase she made,and we will continue to buy cars from here! Thanks🙂

I couldn’t be more appreciative of Laurence, Wayne and James for the hard work they put in to get me an awesome car. It was amazing the teamwork and extra attention they accomplished to make everything happen smoothly. THANK YOU!!!

For some reason my comments did not appear on this posting so I’m updating my posting as follows: My primary point of contact and salesperson was Mr. Jerrod Moore. From the moment of our meeting Mr. Moore guided me through the selection and purchase process in an extremely professional manner. He patiently answered all my questions related to the service warranty, as well as, addressed all other concerns I had. Even after the purchase was complete, Mr. Moore actually stayed long behind to ensure that I was comfortable in my new vehicle by helping me setup Bluetooth and thoroughly explaining other operating mechanisms in the car. In fact, every individual I had the opportunity to speak with during the entire purchase process was very professional and helpful. I would highly recommend Ourisman Hyundai of Bowie to any of my associates and all interested parties in the market for a new car purchase.

Howard Embden got me a great deal on a 2022 Hyundai Santa Fe Hybrid Plugin! They wouldnt accept the deal I wanted at first, but after a lot of work we got it done. Thanks for your help in pushing this deal through!

Howard Embden worked with us to sell me a Hyundai Elantra SE and did a fabulous job. Happy to get a new car!!!

BAIT & SWITCH COVID “CHIPSET ARTIST”Here is the clear tactic of the dealership portraying the level of integrity of gas station Restroom 1 ply toilet paper.Step 1) Have low prices online that they will not honorStep 2) Being you into dealership, Waste your time and 5+ thousand to said priceStep 3) Tell you that it is because of (x) incident even though the price was offered from dealer during (x) IncidentThis was not a “bad apple“ instance, it seemed systemically accepted from the sales chain of command - making it that much worst

They were fantastic all around and got me out of there pretty quickly.

Howard Embden was great and took great care of me. Made the process easy. Thanks, Howard!Update: Howard was great, but forget anyone following up with you once they have your money. Ive been trying to straighten out an issue for months, and no one will call me back. Repeated calls and messages. Absolutely no callbacks. Really unprofessional and will positively not come back for my next car purchase.

This is the BEST dealership in the DMV! The service and sales team are absolutely wonderful and full of knowledge. This is why Ive purchased my last 3 cars from them! Ask for Don Little he wont disappoint.

I am very disappointed with my experience at this dealership. My car would not start so I called multiple dealerships in the area to see where I could be seen the soonest. My car was towed to this location on 6/23 and I was informed that there was an appointment available on 6/25 for my car to be assessed. I got a call that day saying they were unable to get to my vehicle and it would be early next week before they even run the diagnostic tests. The following Tuesday 6/29 they call me and tell me my car won’t be seen until the end of the week or early next week. Now I understand that places get busy and backed up, but my problem is that they told me I had an appointment and then kept pushing it back and not giving me and clear timeframe. If I had known this in the first place I would have taken it somewhere else. I finally call them on Thursday 7/1 and it took me 3 phone calls before I even speak to anyone (the phone would ring and then disconnect). I finally decided that enough was enough and had my car towed the following day to another shop. I will never take my car here again and will recommend that others stay far away unless they are comfortable being without a car for an indefinite amount of time. Honesty is the best policy and you won’t find that here.

The team at Ourisman Hyundai is phenomenal. Mr Brian Parker is the best “salesman” I’ve ever bought a car from. I use that in quotes because he’s more than a salesman, I watched him problem solve, seriously work at earning my business and going above and beyond the call of the job. We ran into some issues that weren’t related to Ourisman and he worked through them just for me. Also a big shout-out to James Harvey and Mr. Hollywood a friend forever.

Worst place ever. False advertising. They offer discounts that are impossible to get only to get you in their store. They don’t update their online inventory on purpose for the same reason. Very disrespectful team. I asked 5 times if one vehicle was available before going. When In” arrived (after a one hour drive), they just told me that the guy I spoke with was off the previous day and he just didn’t know the car was sold. It’s clear they don’t care when you complain about their unprofessional behavior. Stay away!!!

$500 document fee for them to NOT process your paperwork. I bought a new car in March 2021, and I still do not have registration paperwork for the car. I stopped in the dealership and spoke with the titling department and they said they made a mistake and it would be handled promptly. That was in JUNE. Now its August and still no registration. I have called the dealership daily for the past three weeks and left multiple messages only to be ignored. Take your business elsewhere.

Kenji was very helpful and able to schedule an appointment for a manufacturer recall with ease and effortlessly! Thank you so much for assisting! Ourisman Hyundai’s Service department is top-notch in servicing our automotive needs! Sharon E.

My man Don is the man. I was in and out so fast, and I love my car. Thanks Don for the excellent service.

Pete Hemnani worked with me and met me near the price I was willing to pay. Great service.

Great experience working with Don! Make sure you go see him… This is my 2nd car from him! Easy stress-free process at the rate I wanted!!

I hate going to any car dealership but Allan was super helpful and honest throughout the entire process. I told him what I wanted and he gave me an upfront answer on what they could do and I walked away with a new car.

Drove 3 hours to purchase a vehicle and I was told vehicle was sold 3 days ago once I arrived at dealership. I just spoke to a sales representative the day prior and was told vehicle was on lot. The sales manager attempted to make it right by looking around to find me a Santa cruz limited with no luck. Then told me its a $5000 mark up due to supply and demand, which I found interesting. Especially when I reached out to other dealers whos not marking their vehicle up. At the end of day, I wasted 8 hours of my life I cant get back. I will never purchase a vehicle from this dealership. I recommend having your internet sales folks actually verified vehicles are available instead of relying on the computer system.. it would of prevented me wasting my time and money for nothing

UPDATE: Terrible! They sold me a new car with a partial warranty and did not disclose it. After finding out from Corporate and letting them know, they let me know that the Bowie Dealership mistakenly registered it as a loaner even though it was new with 30 miles. I was left to try and figure this out on my own with no help from them. 2 months and several calls later I still have no progress with no support from them.I will re-update this review if I ever receive any help and resolution. But so far all Im getting is radio silence.

Howard Embden delivers great customer service and is not overbearing. Great salesman.

I recently purchased a 2021 G70 & I worked with Don. Don is a very great guy with a very good personality an definitely straight forward. I highly recommend working with him to get you out with what you want!!!

Kamren helped make the car buying process super simple and quick. The team there was very accommodating!

Howard is the most efficient and caring salesperson on the planet. Whenever you stop by Ourisman Hyundai of Bowie, ask for Howard. It will make your day!

Our experience with Micah was amazing. She was patient and kind and very informative.

10 out of 10. I would highly recommend the service center at Ourisman of Bowie. The staff is alway professional and they do really great work. Having car issues or even regular maintenance done can be a bit scary, especially considering the financial component but the staff goes above and beyond to make sure you are fully informed of needed repairs and the actual condition of your vehicle. No “gotcha” repairs or fixing one thing so you’ll come back for more repairs. I’ve been to a few Hyundai dealerships to have my vehicle service and this is by far the best one in the greater Washington, DC area. A special thanks to Peter and Mike Caltron in the service center for excellent customer service and making my experience a great one.

Terrible customer service. I was emailing a salesperson(not going to put his name out there because he wasnt necessarily rude) We were going back and forth about a Palisade SEL. He said they can do an off premises valuation. So I sent him multiple pictures of my wifes vehicle and got no response. I called today, 7/27/2027 at approximately 1 pm and the female answered the phone. She let me know that the model we were interested in was no longer available. She also told me that there is a $10k raise on MSRP of the vehicle and that everybody is doing it. I told her I will just wait until the influx of vehicles come pouring in after this microchip fiasco and I will come buy. She got angry, told me their not struggling to sell vehicles, said goodbye and hung up. So I am currently talking to Bob Bell Hyundai about getting the Palisade instead. Way to ruin a potential sale because of your attitude. If other customers want to deal with this dealership then good luck. I wont ever buy a vehicle from this chain just because of this one experience