Everytime I go in this place it is always a pleasure. The guys here are very helpful every time. Their customer service is excellent. I have been in a few other Metro stores in the past and it is always a beat down, but not here. My boys even love going to this location. Id rather spend extra time and gas just to go to this location. Even if there is a phone they dont have in stock I will wait. It is well worth it at this location. My kids seem to love breaking phones so I go here very often. The environment is very clean too.

Had a great experience with Kevin. he seem like he dedicates his time and effort into making sure his customers are happy. He is polite and his knowledge about the company and the phones is outstanding. I see this man moving up one day into a higher position, he is definitely an asset to the metro by T-mobile company. This was the best experience Ive had being a customer and I have been a customer on and off for about ten years now.

Customer service really sucks. Their phone number posted is disconnected. I paid 2 weeks ago for screen covers and for 2 weeks kept being told they were being brought by an employee the next day or being mailed to the store. It never happened. They always had an excuse.

Went in to pay bill and see about a possible upgrade. Kevin helped me who was super knowledgeable, very non-pressure, and courteous throughout the process. I have a cool new phone, paid my bill and got a few free things thanks to Kevin and his assistance! Thanks Metro PCS and Kevin!

Kevin was awesome. He helped me out with a good deal. Definitely recommend this store.Follow up- Upon signing up for what Kevin talked me into, I asked numerous times if it still had the specific benefits and was assured that each option was still on my plan.2 weeks later, I received notice that each of my additional options were discontinued. Kevin lied to me to make a sale.

Kevin was an excellent salesman and very helpful with all of my questions, would recommend this location for all your metro needs

Went by today for a tablet for my son. Kevin was very helpful, and knowledgeable helped me get in and out the door quickly.Ill come back here if I need anything else phone related.

Kevin helped us out today and he was absolutely amazing,super kind. And got us a good deal. Thank you Kevin so much!!!!

Great service from Omar and Kevin. We appreciate the help and service. Would definitely recommend this place

When i went there the young man that served me was working his first day there and was left all alone and couldnt help me because he was brand new. They should not have left him alone. And he was going to charge me more for a new phone than what I got it for on Alsbury..

Kevin is very personable and efficient with timeGreat man and I will continue staying with metro due to this employee

Always a great experience at this store. Best customer service and Kevin was quick and very accommodating.

Just trying to pay my phone bill turned into a nightmare today.

Kevin Metro in Burleson Texas gave me excellent help is very kind and gracious to me Im not a very tacky person and he promised me that he would give me personal assistants anytime I needed you

Kevin and yanet are wonderful at the burleson location! Great customer service! Highly recommend if you. Need a phone!

Kevin and Oman were very quick and efficient. They gave me perfect customer service.

Dealt with Kevin. Best expiriencence with this store ever. Fast. Easy. Knowledgeable rep.

The guys were real friendly. Top notch. AK was really helpful and helped me get all my stuff back. Good experience at metro. Would highly recommened.

Whether its ak Shane or b always a great experience boys finally convinced me to switch over after months of trying amazing store

Kevin the mobile expert at burleson metro was more than helpful and gave me a great deal

Kevin did an awesome job he is very patient I came in with four children and he was awesome

Havent gone into a store forever die to past experiences but I would be lying if I say Shane and ak didnt give me the customer service to keep coming to this store amazing experience

Wonderful reps helped me transfer my information on my phone I love coming here because the guys never overcharge me and always answer my questions. Tall skinny guy often refers to himself jokingly as the Indian guy and his side kick B are amazing reps. Definitely visiting again to get my mom a upgrade on her line

Kevin was so helpful to me today and got a good deal and he was nice

Kevin was the man that helped up he was very respectfull an helped us find everything we needed thank you kebin

Had a issue with my phone ak and shane diagnosed it and fixed it fast thank you gentleman for always helping me

I came in to this store to purchase my upgrade. The associated there said that i could not get an upgrade that all new phone need to have a new phone number. I am very dissapointed because i need to be able to call my doctors and with my phone acting up that is hard. I dont think this is fair. Ive had my phone numbers for many years and dont want to loose it.

Ak aswell as shane were very patient with me and my question definitely a good team and store

Kevin was a great help and knew how to solve my problems quick and professionally. Thank you!

The sales staff at this location are always so helpful! Shane was a lifesaver today. We were having issues with a new phone that we bought elsewhere and he knew exactly what to do. And also upgraded us to a better plan. Thanks Shane and Jenna, y’all are amazing!

Shan is always here to help me out his partner was also very helpful

Kevin was very fast and accurate...and a joy doing business..

Amazing service got the new moto play and the boys were quick and efficient

Came in for a new phone to i was confused seeing all prices so high on every phone not realizing I was looking at the retail price. Ak and his partner shane let me know how the prices work and got me a upgrade with a moto stylo

Very good experience with the two guys that were on the store. AK and shane gave me and my family really good prices on the phones and were very helpful. They even helped transfer contacts and explained everything thoroughly. Highly recommend.

Shane was so helpful with helping me figure out how to get a phone I ordered online to work with my network! I thought it was not going to work at all, but he figured it out for me. The other woman who was working as well, Jenna, was very nice too! Very professional! Couldnt have been a better experience.

Ak and shane helped me with a phone i had just purchase had to get a warranty helped me transfer information over and made sure i had everything i needed on my replacement phone

Love Shane and ak helped me set up blue tooth

This Metro PCS is by far the best one Ive ever been to! I will always come here for my inside store needs. Shane and B. are the greatest!! Thanks guys for all your help!!

Gave me a great deal on my Iphone 11. The guy would always take my payments and mention he has great deals on phones usually im a little cautious before spending money on a big phone let alone making payments with a 3rd party company. The staff advised me how the payments will break down also how to avoid extra charges. I am very pleased with these two gentleman who also gave me a free screen protector with my purchase of the phone and case. I generally am the type to stick to what i know but i was very happy when i walked in to this store.

Shane is awesome!!! Fixed my phone in less than 5 minutes after it had been frozen for three hours. Hes always friendly and super helpful. 10/10

Ak and shane are awesome

Kevin exceeded my expectations went beyond and I couldnt be much happier thank you.

Very good customer service. The guys working at the store were fantastic and made our sales very good. Alok and shane are awesome

It was great I found my new phone for my brothers and mom so ar the end everyone got what they wanted

Super star Shane helped me and my family upgrade to the best phones for the best price. Customer service was outstanding.

Came today with a issue and they fixed it above and beyond what they had to. Thank you.

Ak helped me pick out a perfect phone for me and also helped when my phone got google locked his manager helped as well

Shawn helped me through with device prices and also helped update my account info that one in the past brought up to me i am happily on the 4X120 plan with hotspot !!!

Guy was really busy still took the time out to help me and my daughter with our questions about upgrades and after all that I bought 2 phones and he helped transfer all my info to my new phone Shane is awesome definitely recommended this store

Shane and dk are a amazing team

AK did a fantastic job thank you

Give Shane a raise hes very helpful Everytime and his co-worker is always delightful aswell

Reps were awesome helped me with little situations that I thought were huge awesome service from Jenna and shane

Excellent service went in Thursday to get new phones wonderful lady helped us out !!😊😊

Needed help with device swap customer service didnt seem to help as much as the agent at store, they were really awesome, they make sure to make the test call before I left the store.

Shane and his little brother are always a cool to speak whenever i go into store they keep me updated with the latest promotions that me and my family are eligible for. Not only are they great reps they work really well together.

Shane and ak were amazing always answering my questions and concerns

Shane is awesome told me a price stuck to it no games very helpful young man. Moved all my contacts over and helped me learn about my new phone . He also gave me a mask because I forgot mine at home

Reps who really do their job. Will actually offer customer service before they try to make any sales unlike many other stores i went to that wont help you unless youre buying something. I go to this location with my grandma and she goes without me sometimes and always has good things to say about this store . If the reps are busy the manager doesnt mind helping her either. Just ask for Jenna or the tall skinny indian guy(forgot his name but he is awesome)

Ak had an amazing offer for me and his partner Shane helped me out

Awesome service frpm shane and alok

Good service. Shane and ak were really hwlpful.

Very good service. Had special offers that other metro stores never told us about.

I AM 68 YEARS OLDI WENT TO COUPLE OF METRO PCS STORES BEFORE BUT I NEVER FOUND AS HELPFUL REPS AS THIS STORE BEFORE, THEY WERE REALLY NICE TO ME I GOT MY GRANDSON SWITCHING FROM VERIZON AND THEY GAVE US FREE CASES FOR OUR PHONES TOO, HIGHLY RECOMMENDED!!!!

Shane and alok are brilliant together thanks for helping me out today guys

Shane and ak are amazing

Some of the greatest service I have ever had in a long time. Thank you for all your help!!!!

Badly Informed. When to the next near by store and have an excellent experience and walked out with 2 new phones.

Wonderful teamwork during busy time B and his partner are awesome

Great repslowest price compared to other metrohelpful staff

Shane was very efficient and helpful with fixing a phone issue..

They are always helpful and friendly. Except the last time i went in there they wanted to talk bad about customers including my boyfriend and i.

Tanya was very helpful and excited to help me learn if I qualified for smart pay I didnt Wich was a bummer but she cheered me up by helping me out with other options thank yall for amazing service

Never a problem dealing with the nice gentlemen in this store

Had to wait 15-20 mins just to pay a phone bill. Only one person in the store.

Awesome customer experience thank you Shane and A

Alok and Shane are awesome as always

Tanya gave us the best experience ive ever had at metro and ive been with them for 7 years!! If your needing help or want to change something to your plan..please ask for tanya!! Smooth and easy..in and out fast and i had my baby!

I really like Lu lu at the Burleson store. She is very knowledgeable, friendly and helpful. I always have a good experience in this storw

They open at noon on Sunday not 11 like it says when you look it up. Bought a phone that completely sucks and wouldnt let me exchange it or return it.

Very poor experience i know i came in 13 mins till close. but i get off late an that was coming from work and directly to the store.I bought 1 phone as soon as i walked in for my brother his was cracked.I checked my credit to get a new phone lile the galaxy 7 or iphone but when i was looking at the same phone my brother got the ZTE blade the manager i guess named tammy said you know we closed 10 mins ago right?The guy helping us jermy said they are already here an wanting tp buy a second phone can we not just help them.She rolled her eyes like whatever and said i dont want to stay late.Thats not how things should be ran i understand you want to go home i do to after work but this is the onlt time i can get a phone i said she didnt respond back so i would not advise going if the bigger blonde woman named tammy is working!

The manager in there is the rudest lady Ive ever seen. Its worth the trip to go to Cleburne.

Alok and Shane were helpful

Didnt have a mask Shane offered me one and helped me with my payment

Went to Store yesterday, sign says 4 free phones on front of store, but only had 2 to offer, then end up with alcotel and case thinking I got a deal, but find out wifi used 15.43 mb between Oct 31 to Nov 28th, not happy, also the Samsong Galaxy j7 was not in three stores and was not told about Prime phone or LTE data free for year seen on internet tonight!!! Can bet I will be back at store in the morning!!!

Great service

Has sold me broken phone after broken phone. went though 4 phones in 4 weeks. because of phones that didnt charge or read sim cards. terrible place to be. staff is unacknowledged about their own jobs. DONT SHOP HERE. DONT SPEND YOUR TIME OR MONEY HERE.!!!! wish i could give less than 1 star.

Last I took my mother to buy her cellphone. We were ask if we wanted insurance for her cell. We said no mother always leaves cell in the house. And stll that guy charged her for insurance to make his profit my mother is 70 yrs and dont deserves that

REALLY REALLY BAD SERVICE ... THEY CHANGED MY NUMBER TO GET ME A NEW PHONE AND THEY CHARGED ME FOR THAT PHONE ... THE PHONE WAS FREE WITH NEW NUMBER ...

I think her name is Lou Lou she is a awesome sales rep.. She really knows her stuff

Shane and Jenna are always a thrill

Small, clean, helpful staff. The selection blows and seems way over priced.

Great reps, awesome service, good prices.

Shane and his brother A.k rock

The guys helped us with anything we asked....but we had to ask. They didnt have much advice.

Well I would give it a 5 but the telephone number is wrong and I tried calling the other one that someone suggested but there not ancering me sooo yea I called like 8x or so and nothing 😰 please fix that so I can give a five 😭😭😄

The staff is really nice and attentive

Good service, B

Overall good but wait was long