Mike was a phenomenal help at the store. I went it to upgrade and change some things on account. I had to tradition everything after my mom passed away. There were a few hurdles that he got through with ease while still maintaining conversation and keeping a light expression on his face.Mike was compassionate and patient with me during the process. He’s a such a kind and personable person who I cannot recommend enough. The entire experience was welcoming and exceptional, if I could give 6 stars I would.

Is seems good customer service is hard to find these days. 100% not the case here. I went with my mother in law to help her makes some changes and upgrade her phone. Caleb was very helpful and patient. When dealing with my phone issues in the future it will only be here.

The sales representative (Dakota) was very helpful and knowledgeable. I will definitely go back to this store.

From start to finish Kelsey and John were amazing. They both were extremely knowledgeable and thorough. Kelsey truly made us feel like family. She made switching from T-mobile/Sprint seamless. We are so happy to finally be with a service that makes us the priority. 5 stars and then some!!!

Mike and Will did a great job helping my wife and I with our NEXT upgrades. Couldnt have asked for a better experience from them. As an experienced manager with many years of experience to understand the difference between someone who has it and someone who doesnt, these two have it. Mike was phenomenal and if I ever need anything from the store. I would rather wait for him than deal with anyone else. While everyone here at this store is great, Mike really provided us with a personalized sales experience that really sets him apart from the rest of the staff which says a lot considering the caliber of his coworkers. He would make an excellent store lead as he really understands how to work with people.

Dakota has GREAT customer service n was very helpful! Although she is new, she was very helpful n eager to assist with my needs. Great service n great employees!

Kelsey and Courtney are amazing. Kelsey was able to waive my activation fee for my upgrade! Courtney introduced me to the option to upgrade! Amazing experience. 10/10 would recommend.

I walked in the door and was greeted immediately by Evelyn who is wonderful! She helped me pick out a new iPhone and gave me the information that I needed to cancel one of the four lines that I have. Went through the latest plans with me and tried to find ways to save on my bill. It was probably the most pleasant experience that Ive had at an AT&T store. Ive already recommended it to a friend of mine who is looking for a new phone. Thats The only branch that Ill visit in the future.

I switched over from boost today and Tomas was such a big help! He helped me find a plan that fit me and i even got a phone upgrade! Everyone was super nice and helpful.

Welcoming environment. Dakota assisted me with an upgrade! I thought it would be more difficult but she made it simple and she was very knowledgeable, providing an answer to all of my questions.

Not too long ago I had stopped by and I spoke to Thomas C., he helped me figure out what was the best TV package for my parents. He was honest, friendly and had excellent customer service. Speedy work too, had me taken care of in a timely order. Glad to have stopped in.

Highly recommend this store! The staff was extremely professional, polite, friendly and knowledgeable. Their customer service skills are fantastic!! My husband and I switched over from Verizon and they took the time to go over all phone plans, including what they consist of/cover and answered all of our questions without being rushed. I have nothing but good things to say about the staff at this location.

They helped me out so much! I had a pretty difficult issue with transferring phones and a watch but thankfully Caleb was able to help me through the whole process! It was easy they were able to getting everything done in a very timely manner! Highly recommend this store

I got a new iPhone today for me and my son. I switched from Verizon to AT&T . Caleb was great and very patient helping me set everything up and transferring my number. Thanks for the great customer service ! So glad I made the switch 🙂

Love this store and all the employees! Thomas was who I talked to but wasn’t in went I went in. I wanted to make sure he got credit and Jon made sure that happened and bent over backwards to make sure that I understood how my bill would work, what changed, details that I would need to know. I wasn’t sure what I needed and he explained everything. I also knew I would need a case and screen protector. He explained all the cases, and put the screen protector on for me! Won’t be going anywhere else!

I used to go to the store in Grand Blanc but the last few transactions have been at the Center Rd store in Burton. The first visit was because of convenience but due to the friendly and knowledgeable staff this is now my regular store. Today was no exception, I walked in and was immediately greeted by Caleb who took ownership of my issue and quickly had me all squared away and, once again, walking out with a smile. This is the place to go, they will definitely help you out!

Starting from the beginning I had a terrible experience trying to switch service over the phone so I procrastinated for months before I decided to actually go in the store. Which I am soo glad I did. Kelsey R. seriously made the switch from sprint with 4 lines seem so easy. I’m mad I waited so long to switch. She had excellent customer service and literally came and opened the door to greet me. Being in customer service it’s hard to find a person that makes things seem so effortless. She was truly great! Not to mention my service is 10x better. Overall very pleased with my experience thanks to Kelsey!

Caleb was such a great help. I upgraded to the 12 pro max and we finished in under 20 minutes. I highly recommend this location (center road in Burton) out of all the other locations in the surrounding area.

I was having a terrible day. Kelsey was so helpful. This store has always been the nicest compared to other competitors. Great staff here. Helped me out TREMENDOUSLY.

Caleb and Evelyn were great! Helped me get a new phone with more storage and better storage before my family trip

I was able to go through the phone trade-in process with ease. Caleb helped make sure I was set up and had all of my questioned answered before I left. Very happy with my experience at this store.

Evelyn at this location was very warm and welcoming when I arrived. She was knowledgeable and patient throughout my visit. She wasnt pushy and after explanations she encouraged me to pick out what would work best for me-with everything from a new phone to the accessories to the plan itself. Ive been with AT&T for 15 years and visited many AT&T stores and reps during that time and this was the best visit Ive ever made. Thank you again, Evelyn! I appreciate you and all your hard work!

The staff members at this location have welcoming dispositions and exceptional customer service skills! Fully knowing that I would not be able to complete the transaction I intended to make ( 🤦🏼‍♀️I forgot my license), they treated me with the same respect that they showed the fully prepared customers, which I thoroughly appreciated. Caleb was extremely informative, took his time to explain my options and even offered his professional opinion, providing me guidance toward my next big phone purchase. You would be hard pressed to find a crew more impressive than these guys! 🤝🏼 five stars, no questions.

Very friendly & helpful staff! Just switched from T-mobile to AT&T today! Kelsey R was excellent at helping my family & I find the best plan that suits our needs!

Thomas was my sales rep and couldnt have been nicer or more helpful. I LOVED my experience at AT&T and look forward to recommending him and AT&T to all of my friends.

Stopped in for information and got my answer right away, very helpful and learned a few things extra, than my original question.

Mike A. was very helpful and had a general care for the customer. I got a great deal on my new phone and had a great experience!

If you come here see Caleb! He went above and beyond helping me with the issue I had. He was also very personable and kind. He was quick and efficient with getting my problem fixed which was nice because I was on a time crunch. Definitely recommend coming here.

Kelsey R. Was the greatest in helping me and my wife get our new phones. She was very patient and really explained how our new phones work. Great employee!!!

Caleb and Dakota were able to help with all our needs. Very personable and professional. Thanks 😊

Came to the store to turn in old phones for new ones. We worked with Caleb to get the best price and phone. It was a wonderful experience.

Caleb is by far the best salesman I’ve ever encountered. He was very kind, fun, and made everything easy to understand. If you go here ask for him!

Came in to add a line for my son .Thomas helped us very friendly, knowledgeable and made everything go very smooth

William took the time to help us with transferring our information on two phones & it was a lengthy process. We very much appreciated all his expertise. He did a great job for us!! Thank you William!!

Had a great experience with Thomas. He answered all my questions. He was very helpful

The young man Thomas was a great help he explain everything to us very patient. Thank u so much Frank Bell

Broke my phone. JOHN AND KELSEY took great time and care with me and my issue. Left store very happy

Caleb was great helping me with my new phone. He was very helpful and knowledgeable and professional.

Courtney was absolutely wonderful! We will definitely be back! Best customer service!

Been to the store more than once always very satisfied. Evelyn was very helpful and thorough, very satisfied with my visit

Thomas was great I will make sure to always come back to this store and work with him!

Super welcoming staff. Didn’t take long to get me set up. Definitely come here if no where else

Kelsey R. was very professional and helpful. I would definitely recommend you ask for her if you go in.

Kelsey was very kind and professional! She helped us with every question we needed and we would recommend anyone to go see her for their communication needs!

I had a very awesome experience at &t the people that helped us were fantastic Thomas Jon were awesome I think they were the best people I have ever delt with thank you for having them as workers

Kelsey R. was literally amazing! She got my family three new phones in no time at all. There was no blood, sweat, or tears! What a queen!!

I had excellent service today with Thomas! He had wonderful customer service skills and was able to get everything I needed done in a timely manner.

Had a great experience at this location. Mike was very knowledgeable, personable, and helpful. Definitely recommend.

Had really great service! They were fast, helpful and Evelyn G made our new phone process go super easy!!

Kelsey, was fantastic from start to finish she walked us through switching over our phones and all the paperwork.

This store is just remarkable.Service par excellence!!

I just had a wonderful girl named Amanda that helped me with problems that no one else could & ive been trying for a week & haves talked to at least 6 people.She is wonderful. The best I’ve ever talked to & helped meThanks for her dont ever get rid of her

My stay at the store was quick, and easy. I upgraded from and iPhone 8 to a 12 Pro and my bill even went down. Any questions I had, had a clear answer. The service was great and the environment was comfortable.

My experience was great. The salesman Thomas was a excellent sales man..Thank You AT&T

William did a great job helping with my phone issues and questions!

Mike A. Was very helpful, answered all of our questions and was great to talk to.

The best customer service ever Tom Kelsey and John Amazing customer service

Amanda was wonderful! We dealt with the other AT&T store in Grand Blanc and we got the run around for 4 days! Tonight we walked in and Amanda took care of us the same night! She was very knowledgeable, friendly, personable and sweet! Thank you Amanda for making it so easy!

Mike was excellent, hes a peoples person and very helpful. Ill be sure to work with him everytime i come in.

William truly helped me. He was patient and caring with resolving my issues.

Very nice young lady n very professional

I had a wonderful experience! Caleb is amazing! I am so happy I stopped in! I love my new phone! ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️

We had a complicated situation. My business account was all messed up. Mike A. was very helpful. He took the time to sort it out and was not only knowledgeable but friendly.

Thomas was very friendly and helpful and I would recommend him to everyone!

Caleb and John were very helpful and very friendly and helping me set up my voicemail!

Caleb was really great .he helped me geta free phone by upgrading my account to unlimited. Also helped me get money for.my phone so i could get that free phone. I was really supeised cause i was not exspectimg.ir

Kelsey did great upgrading my phone 10 out of 10 recommend!

Thank you Kelsey for all your help.Love my new phone.

Courtney is an excellent employee dont ever get rid of her! She made my day and helped me so much with my new phone!

The salesperson was rude, and condescending.when I asked to speak to a customer service person . His reply was this is a sales office . I said I understand that . Do you have a manager ? Then the manager piped in and was no more help then John. Another customer in the store gave me the information I was seeking. He didn’t take my bank information after I told him I had found it . He told me I would have to wait because he was in another screen . He still failed to get it . He wanted us out of there as fast as he could. Quite honestly I couldn’t wait to get out of there. Worst experience ever!We got home and realized the iPhone no longer comes with a cube. You need a special one. John failed to inform us about that. I could go on, but I don’t think this store really cares.If you don’t question your plan or don’t care how much things cost, then this is the store for you.If you’re on a budget and want to know where your money goes, and appreciate good customer service. GO SOMEWHERE ELSE.

I loved the customer service we received here. From management to sales associate they made our transaction feel important. And boy when I say it took a nice amount of time but Courtneys customer service skills made it feel as if we werent on there as long as we were. Thank you guys so much service has been awesome!

Amanda answered all my questions n hooked me up w great deal. Made my switch from sprint easy. Also switched my home internet from Comcast and saved half my bill. Ask 4 her!

William did a great job helping me with my phone!

William did a great job helping with our phones.

William and Evelyn did a great job upgrading my phone!

Finally broke down and added the kid to my account. And Kealsy was absolutely awesome to work with. Thank you.

Courtney was wonderful. I truly appreciate her

William did an amazing job with upgrading my phone! Deserves a raise!

Courtney and William were great at upgrading our new phone.

Caleb great job got my photos back thank you

Thomas was great to work with! Evelyn was very patient and took the time th help us.

Kelsey did a wonderful job helping me and my wife

Kelsey was a tremendous help with my upgrade and able to claim my experience of changing phones.

William did a great job helping me upgrade my old!

Caleb was great and very patient helping me with transferring my content without my password. Cannot recommended enough.

I had a great experience, they were all friendly, it was nothing but smiles and kindness. I had very quick service, bought a new beautiful phone, it all took about 20 minutes. I would recommend this store to anyone.

Greated at the door by a friendly store employee . Her name is Kelsey R. Superior service, knowledgeable and I left very happy. Thanks Kelsey.

William did a great job upgrading my phone!

I had a really good experience today with Caleb. He did a good job explaining the differences in phones and went through my account and found out I could save a lot of money by changing my plan and giving me unlimited data.

Excellent customer service, friendly and helpful not same experience at the Miller rd location👎🏽.Thomas gave me an excellent service👍

William did a great job helping with our voicemail issue!

Caleb is the guy! Go see him he got me a great deal

William did a great job upgrading our phones!

Caleb John and Thoma were very helpful and kind thank you☆☆☆

Caleb was knowledgeable and very fast. Great experience

Great customer service every visit

William did a great job helping with our issue!

Caleb was a great salesperson. He checked my account and saved me money. He put the screen protector on. Very informative and polite.

Thomas did a great job helping me!

Thomas was very polite, helpful and professional.