Jessica was very friendly and helpful. She knew the product I needed, and the whole process was easy and quick. Great service and products!

My sales person was a delight.

I wanted to buy lip liner and lipstick. Didn’t have either they didn’t feel like ordering so I picked another color. Then the lipstick didn’t have a name on the bottom. I wait 20 min for Martha to give me attitude and tell me she can’t find the items and to come back when another associate is there.. this “MUA” doesn’t know what she’s selling what a great customer service ! You just lost my business won’t come back ever again.

The Mac team at River Oaks!! When ever I need my make-up done right I go to Kim or Devin they have me beat to the GODS while still looking natural. I love how they take their time and do it right. Do not sleep on the River Oaks team, the ladies are wonderful. I want to give a personal shout out to KIM I looked amazing on Halloween, thank to her magic hands!!!

This is not my 1st choice for Macys but whenever I want to check out what Express has in this mall I stop here. Macys always has great customer service at the perfume/Cologne counter, Clinique, clothing departments but Mac Cosmetics ALWAYS has the worst Customer Service. I LOVE Mac but I honestly rather order online because these ladies look mad all the time like you are bothering them. I dont like feeling bad for asking these ladies to unlock the drawers and give me what I want to buy. As for makeup they are not very knowledgeable. The lady at the register wearing a hat while at work look silly and not professional. Bad attitude and took her time doing things. I just really had to take my business to Ulta instead. Please retrain this lady, she thinks to much of herself, NOT cool at all. 😂🤣

If I could leave less than one star I would. The employees are extremely rude. One was more interested In her phone then helping me grab a lipstick. I WONT BE BACK AT THIS LOCATION!! Great Makeup- Terrible Customer Service :(

The service is always great. Devin helped me find beautiful colors for my events in like 5 minutes.

They have this Mac in a depressing corner of macys right by one of the doors. Like its not important. Also went there yesterday and they had one worker there who was rude and slow, her makeup looked terrible, so its likes like they just hire anybody with no experience. Never offered to help me so i left. Will not be returning to this mac again.

I think the people are very nice and do the best they can around the holidays

Its always crowded and never enough staff. So theres always an extremely long wait. Theres an older white woman who may be the manager?..who comes off aggressively rude. Its a small space so its never room to thoroughly browse so the overall experience is not a pleasant one.

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