Extremely clean and very easy to get in and out of the storage unit. I was moving during a very busy time and I was able to complete all the paperwork online. They then sent me any information I would need to access my unit to my email, so I could move everything in on my own time. Highly recommend!
We took a unit in November 2020 at $290. In May 2021 we received a letter saying a “ modest” increase of 40% would be in effect in July. It is Sept and we just got another letter saying our rate would go up again to $470 next month. I feel like a hostage, not a customer. Watch out!
Raquel was awesome!! She was super nice, friendly, very knowledgeable, extremely helpful, thorough, and personable. You need to hang on to that one!
Positive experience.Staff was very helpful.Facility is clean and tidy.
I picked this location based on convenience but I was more than surprised with the service and facilities. I was in a hurry and short on patience. The lovely lady in the front was quick, concise, patient, helpful and I couldn’t be more thankful. Turned an intense day/moment into a breeze. The facilities themselves are very clean and climate control is helpful for things you care about.
There was a small hiccup in the entry code, but it was quickly fixed. Staff went above and beyond what was necessary to apologize for the mistake. Facility is clean, well-lit, and easy to get in and out of
They raised my unit price from 205 to 304 because they felt like it. Horrible place and you can never get a hold of the owners. I don’t recommend at all
Wonderful customer service while showing us the units and getting us set up. Jasmina was amazing. The amount charged per month is very affordable and the place is great! I would recommend this storage facility to everyone!!!
We have had two rentals from Canton Self Storage and the staff have been a exceptional! The place is extremely clean and they have plenty of carts available at all the entrances to help with transporting your stuff. Thoroughly pleased with our experiences!
This place is a joke. They told me when I first rented a unit that the rent wouldn’t go up in the first 6 months of being there. It did. I haven’t even been in the unit for a year and it has raised three times already. Don’t bother calling management because all they say is “I’ll have someone call you back” and that call never comes. They raise the rent on a whim any time they feel like it. I do not recommend this place to anyone
Fantastic customer service! Justina is fabulous! Quick and easy transaction. Clean and cool facility with pest control, carts, and elevators.
Great initial meeting with Steve from Page Relocation! Very professional and courteous—helped to ensure I considered all needs for moving and needed boxes for all our house hold items! Just a pleasure—we look forward to our next steps in the process and the move quote. Finding out that we could store our furniture overnight was a huge relief!
Amazing facility! Very clean! Justina has been amazing at the office to help our move go smoothly! This is our 3rd unit now and I wouldnt want to store anywhere else! Thanks Canton Storage!
I have been a member since this site opened. I needed to add storage and was quickly accommodated. The benefits of a free month are not applicable for additional units so that was my one disappointment. Thankfully I have a discount for multiple units.Service by Kara is OUTSTANDING - to walk in an office and be greeted by my first name with no warning for her, I have to support this agency. She is great at addressing and assessing needs.
Excellent service, everyone went out of their way to make sure I got the unit I needed. Very friendly and professional staff. You cant go wrong!
So far, so good.Justina is fantastic. Location is great. Facility is clean.
Based on the outstanding customer service provided by the gentleman in the office, I would rate 5 stars. However, access to the facility knocks it down to 3 starts for me. Last weekend, in the pouring down rain, I could not drive under the portico because someone and parked a loaded trailer there and just left it. I can understand not being able to drive under because it is being used, but not because someone just left a loaded trailer unattended.The biggest issue, though, was that at 7:00 a.m. this morning the doors were absolutely wide open with no one present. I had a fully loaded car to unload, but was worried about my safety not knowing if the doors had been open all night for just anyone off the street to walk into the facility. I have always rented outside access storage before because I did not trust the security of the inside self storage facilities. This morning was a prime example of why. All of the security cameras are great for after the crime has been committed, but does not make me feel very safe when entering the facility when the doors are not secured.My second experience renting with this place has been fantastic!
I had a good experience even from the initial phone calls. Then when I arrived it was even better! I appreciate the kind way that I was treated. The storage spaces are clean and roomy, I recommend highly.
Clean and efficient storage facility. Multiple entrances and plenty of carts to help with your goods. Staff is terrific too!
The man that helped us was very kind and helpful, he was very accommodating from the day we booked the units until we moved out. It was a great experience overall. The storage facility was very clean and well maintained & not to mention the wooden trollies they provide to help you move your belongings in & out the storage, made it very easy and smooth.Thank you, Canton Storage!
Rental was super easy to start and end; we had zero problems during our leasing.
Very friendly and kind.Offer 1/2 off or a moving vehicle for 1st months rent.Storage areas are envionment control, very neat, and are.inside.Convenient to unload and load.Great choice.
Clean, well lite storage facility. Several options were available. Staff was a pleasure to work with and helped me find the right size unit for my current needs. Highly recommend.
While the facility is nice, clean and fairly easy to access, the disappointing part of this place is the lack of customer service. It took me almost a week, to get someone to call me back on a simple question. The onsite manager apparently does not think answering the phone is part of her responsibilities. I spoke more to the overflow agents on several occasions, when I finally asked the overflow agent to call that facility to see if anyone was actually there. Within 5 minutes, I got a call from the onsite manager. Customer service should be the #1 responsibility to tend too, it should not be my responsibility to make several calls to force a call back.Moving on, on their property, they have a van in plain sight from the street, that clearly states FREE USE OF VAN, IF YOU RENT WITH US. Well, taking this into account when making a decision to rent here. I wanted to ask about how one goes about reserving this van. Much to my surprise, the same facility manager, stated that due to occupancy rates (not sure i understand that excuse) and COVID the van was no longer available to tenants. Of course, they failed to mention that when I came in to sign the lease papers or when they were telling you about how to use the facility.To be clear, I dont have a problem so much with them not allowing the van to be used, BUT I have a HUGE problem with them having the visible advertising for people driving by and then failing to mention that it was not available to tenants when I had to come up to sign the lease paperwork.Bottom line, nice facility...staff needs to be retrained on customer service.
I have a storage unit there and was $59.00 for the first year then it went up to $64.00. Now they have raised there prices to $99.00. That is a huge difference! Time to get out!
Clean and easy to access.
Staff was friendly and helpful.Entering the building was easy and quick. The storage unit was clean and well lit.I would recommend Canton Self Storage to my family and friends.
I moved a client in this facility and it was very clean and the staff were very professional...extremely pleased with our experience
Staff was super friendly and informative. Prices were the cheapest around! Would definitely recommend.
Clean, easy rental process, great customer service, fair price secure... What more could you ask for.
Great experience with Kara and the office staff!
Great customer service and easy setup!
Quick service good deal on storage unit and free use of moving truck... facility is clean convenient and accessible.. good experience with personnel accomodating us they made it simple and didnt make it about purchasing their products.
Friendly personnel, clean environment, secure, well lighted. Excellent value
Great customer service!Awesome units.Very clean.
Kara was very helpful, which we needed-our first time to use a storage facility. This property is so clean--nomesses, smells good and is so easy to access.
Clean and well lit with easy access. Reasonable rates.
Reasonable prices and very friendly staff.
Very friendly professional atmosphere. Prices are great and affordable.
Very organized. Wonderful new facility!
Good place, with good prices. Just the unit numbering is messed up and it is easy to get lost looking for the unit
So clean and the people are so nice and helpful. Prices are totally reasonable too.
Your facility is 5 Star.The manager, Robert, was helpful, informative and a pleasure to work with.Thank you,
The employees are friendly and helpful and its all clean
AGent was knowledgable and personable,gave me a good deal and answered all questions promptly. Wonderful location and beautiful place.
Very clean and secure self storage
New place! Great customer service and good prices!
Great team, very nice and clean facilities.
Great place and price! Clean and friendly staff!
Great customer service, clean, and convenient!
Nice workers
Prompt & Friendly says it all!!
Over Price