My boyfriend always goes here, and now I know why! Mark and Ryan are amazing. Im definitely coming back here for any future service. I had my oil change and brakes done today, and it was done within 3 hours. Mark is also hilarious. He even waits after close just to make sure we can get our cars back in time. Some places dont even bother to call you when your car is ready, but we received a call about the estimate and when our car was done. Im very glad I came here, and the value and warranty was worth it.
Mark was a hoot! He was so kind to me and helped me feel welcomed! As a young gal I was intimated that I would get taken advantage of but not at all ! They gave me a quote of everything I could have done and gave me time to go home to look it over before committing to anything. They were right on time and I got my car back in 30 minutes ! I 100% recommend just going in and seeing for yourself how friendly they are ♡
Ryan was so helpful, kind and went out of his way to answer my questions about the services on our initial conversation via phone. I was just impressed with how helpful he was and seemed genuine and professional in trying to help me with my toyota sienna. I am so happy I tried this place out and will be coming here again. They also offer military discount which helps saves us money. Thank you.
Go see Chris at the location off Elliott do not waste your time here for convenience sake if you live in a neighboring area. The one technician who does diagnostics is not in Mondays and they scheduled our appointment for Monday. Do they not know their own technicians schedules? Do they not have respect for their customers time? We spoke to a pony tail wearing guy (didn’t catch his name and that’s the most defining feature) and told him we didn’t need an oil change (which they didn’t let us take the car until we paid for it - but again, over the phone was assured we wouldn’t be charged for the waste of time and having to miss work / unable to pass admissions because their incompetence and lack of scheduling knowledge (lmao if your main job is to schedule appointments you should know your people and when they’ll be in) We had a poor experience at another sun devil auto that was more convenient where we live. These guys did not make up for it. They never updated with a call when they said they would and we had to call for updates on it each time and we still don’t know / have a fix for our car. Wack a55 service.
Ryan was so helpful when I went in to get my AC fixed. His customer service was outstanding, very friendly, with a great smile and very informative. Ryan was able to answer all of my questions and Uber me to and from, while waiting for the repairs to be completed. Their waiting room was also very clean. Thank you Ryan and Sun Devil Auto for fixing my AC!!!
I just want to GIVE A HUGE SHOUT OUT TO MANAGER MARK KOWALSKI AND HIS ASSISTANT RYAN FOR AMAZING CUSTOMER SERVICE. VERY CARING AND COMPASSIONATE EMPLOYEES... THEY ARE DEFINITELY ALL ABOUT THE CUSTOMER !!! THANK YOU, THANK YOU, THANK YOU!!!!
First time bringing my vehicle to this shop. They did a great job! I needed a ride back & forth and they arranged it. Needed quite a bit of work done and they worked to get the best deal. Ryan was great. Very professional and detailed. Highly recommend.
Super friendly, had 2 people let me know theyd be right with me while I was waiting in line. They quoted me an hour for my oil change, but had it done in 35 minutes. Always a relief to be early, now I can get on with my day. Reasonable prices and quick service. I will definetely be back.
Staff was professional and courteous. I could not find a place to change my car oil before I left on a road trip. They got me in last minute and although it’s located 45 minutes from my home, they have my business for life.Thank you, gentlemen for all your help and kindness
We dropped off vehicle 11 am. For $449 motor service special. By 3pm call recommend front struts. Ok good. By 6pm closing time. Went to pickup vehicle. not done-Some problem. Give u free wheel alignment, For wait. By 8 pm it was done. Total of 9 hours. ! $995. glad we had no other business, just sitting by phone for calls. I may think twice b4 going there again? !
First time going to Sun devil and I will definitely be going back for any and all issues! They were quick, polite, and overall great customer service. Thank you!
Prompt and explained each service I requested. Friendly staff. Clean waitingroom and fresh coffee. I will definitelyreturn and telk my friends.
Very friendly service. I noticed right away how much smoother my car performed.
Great place to get your vehicle repaired. Very helpful and friendly
Quick service and they did what I consider a safety inspection on my high mileage car. Informed me of a couple of things that I was unaware of and should be taken care of soon or decide if it’s time to replace my vehicle. TY
Every thing was great. Had estimate for front end work but declined
Rude and dishonest! Ill never go back here again. This place cant even handle routine maintenance and lied about work performed. I wonder if they treat male customers this poorly.
These guys came in so clutch when I needed help. They prioritized helping me and even stayed open a little late to get the job done. I’m so impressed.
Last minute tire change and Sun Devil Auto came through. Professional and friendly staff
Ryan and Mark have been extremely helpful through the process of my needed repairs. Excellent customer service.. would recommend.
Ryan and Mark were super friendly upon dropping off my car. Ryan was awesome. He informed me of what needed to be done, gave an estimated time for the car to be done(which wasn’t long), and the checkout process was simple! Definitely will be going back.
They have been extremely accommodating and flexible for last minute requests. Great work and no hidden charges or expectations of needed work when there is none. Good group of people and highly recommended.
Great service, friendly, professional staff. Detailed diagnosis of services my car needed at the moment besides the oil change
Would give a 0 star review if possible! Do not use this company!!! Youre better off going to the car dealership. I brought in my Hyundai Elantra because of steering issues and an oil change. I dropped my car off on Tuesday and told it would be done by Wednesday, and when Wednesday came around there was no call or anything. Very unprofessional, then on Thursday I went back and the car was in worst shape. The Airbags and the Horn did not work! I know for a fact the car was not even test driven. I was okay with them making one mistake but then after they asked me to bring the car back on the following Monday and they told me it would be finished by Wednesday. It was not finished until Thursday and then I got there again and the steering wheel was scraping the back of the plastic. They told me my car was finished two times and both times it was not finished and most certainly was not test driven. I finally got the car back a day later on Friday and the scraping went away but the steering wheel was still not snapped together properly (but its not even worth it to take it back there at this point) and it took way longer than expected. For compensation they offered me three free oil changes but to be honest, I wouldnt even use them if they paid me.
Ryan and Stephan were great! Thorough brake check and very reasonably priced brake job. I strongly recommend this Sun Devil Auto location.
Excellent prompt service. Fixed my flat tire for free!
Mark was friendly, but business like. Promised date was extended due to delay getting better parts from Mercedes dealership. Estimate was honored despite dealer parts. Appreciated service.
Quick and easy for car servicing.
Great customer service. Theyre very helpful and kind
Outstanding, professional and I will return and recommend this entity.
Wonderful experience. Montgomery Miller assisted in my transaction. Very professional! I always feel like I am dealing with honest people when I am dealing with sun devil auto.
I came here to fix a battery issue and an air conditioning issue and the service here was fantastic. It was fairly quick and the store manager, Mark, was very helpful and even hooked it up with a student deal. I would go back and I would recommend.
Thank you to Mark and the team at Wilhelm, had a minor repair they initially wouldn’t even charge me for and I felt the need to give some business so got the oil changed too, painless and very helpful, I was really impressed they told me to come down and get a screw put on no questions asked but will happily refer friends their way after seeing their service and how they treated the others coming in and out while I waited. Thanks guys!
This is our second time visiting Sun Devil Auto and let me tell you - the service here is phenomenal! Mark and his team go above and beyond! We are so appreciative of their work and will be returning for any future repairs. Thank you all so much!
From start to finish the service was very professional.
Ryan at front desk was friendly and professional. Mitch the tech was also knowledgeable and professional. Took me back to reassure me the brakes were good. Thx guys!!! I will be back!!
They did a great job and in a timely manner. I will use them again.
They paid for a car rental while my car was getting repaired. Customer service is excellent.
Professional & knowledgeable. Also good prices & friendly staff. Thanks
Happy to work with him. They take care of our whole fleet
I was having trouble with my tires as well as my A/C and I work across the street from this automotive place so I decided to check it out. It was amazing! I walk in and it smells sooo good and was super clean, not to mention everyone who was working there was a delight to talk to. I told them what was going on with my tires and they checked them for free and realigned the pressure for free and the light went off! Thought I needed new tires. Then I got set up with an appointment the next morning to fix my A/C and they did a wonderful job! Will be going here for my car fixes from now on.
This location just opened right next to my house, and I wanted to give it a chance since they have good reviews. I just needed some new tires I had already bought put on the wheels. Was told since I didnt actually buy the tires from them that they wont put them on. Thats fine, Id rather take my business to a non-greedy company anyway.
Very upfront about the repairs, cost and time needed for the work. Great shop.
Ryan Valencia was very professionalHelped me with many details of my cars.I would highly recommend Ryan to everyone
Mark was very professional and courteous. He listened and let me know other issues but pressured me into nothing. Ill be back.
I’v been to that location after the other shop I used closed down. So I was irritated that this shop had changed names. I was told same owner. I want consistent service. First time Under sun devil auto
Fast, friendly service...always suggesting upgrades
Great experience, great customer service! We will be going back for all our vehicles. Special thanks to Ryan and Alex. They went above and beyond to explain to me what they recommended for my vehicle and why and showed me first hand what they were explaining so I can make an informed decision. Other shops try to explain problems without explaining and showing their customers their concerns but that was not the case at Wilhelm. They stayed late after the shop closed to make sure they explained everything and gave me the best quote possible.
Ryan was amazingly helpful and patient with me while reporting the bad news to my wife over the phone while she is at work that the cost of repairing the car is...is it’s time to get a new car. We have planned for this, but calming my wife’s anxiety about this while she’s at work- the customer service provided to us - and the integrity behind their work, they are a definite 10/10 would recommend.
Customer service was excellent. They were busy with appointments and I brought my car in with brake problems and were still able to get my car out same day. I would definitely recommend them to anyone that needs auto repair.
These guys are great! Good quality service, they worked quickly to get me back on the road and were very professional! Will be back!
Mark is a friendly and helpful store manager. The location is extremely clean and the staff was knowledgeable and professional.
First experience, my Nissan Xterra staled out on the road and turned into the parking lot that they are in. Had my hood up looking at my motor, I was about 100 yards away from there shop. I guess the guys working there seen me stall out and ran over to me helped me get my car into their shop, very friendly, and the guy at the register helped me with paper work and was able to pick up my car the next day great customer service the work was done in a timely manner and is running like a champ now would highly recommend these guys Wilhelm automotive chandler for sure!
Friendly people. Did the service I needed. Though since I left my tire pressure light came on. Not sure if they checked that after doing a tire rotation.....
They are great n very affordable they will not let u do unnecessary repair I love them
Great tech, great service, detailed, would recommend 100%
Great customer service and good prices, thank you!
Thank you Ryan for helping out my dad we look forward to doing more business with you !
Very nice people, up front with cost/repair Ill use them again
They always do good work and are good about providing recommendations without force!
Clean and friendly. Always have a good experience.
These guys went above and beyond! This was my first time here and they treated me like an old friend. I would recommend this place to anyone and everyone! Outstanding!!
Amazing staff. Got me in immediately. Highly recommend.
Was pleased with the service. Was able to get my car in for tire change the same day I called inquire about pricing. They were very polite and helpful with taking the time to explain and break down what they were explaining to me so I could understand what they were telling me. Thank you very much!
No upsale attempts. Did as I requested for a good price too. Cool...
I was very pleased with my first visit to Wilhelm Automotive. They greeted me promptly, were friendly and informative. I brought my car in for a 45,000 mile check. One never knows how many recommendations for repairs are necessary when a car is checked. They did not recommend any unnecessary repairs. I only needed a oil change and the tires needed replacement. I plan on using these company for all my future needs of car repair as I have the utmost confidence I will get a honest mechanic when my car needs service.
If QT was an auto shop, it would be called Wilhelm Automotive. The most exceptional customer service Ive ever experienced at a shop. The quality of auto service is also top notch and swift. This goes for both Chandler and Scottsdale. Ill most likely never go to another shop as long as there is a Wilhelm in the area.
Good accurate quote immediate service transparent explanation of work required.
I only went in for oil change. They advised me of additional services that might be needed according to mileage, but did not hard sell them or make me feel bad about not taking care of it right then. (Like most repair shops). I will definitely go back to this shop.
It was my first time using Sun Devil Automotive and I couldn’t be happier. I had alternator and brake work done at the Ray and Kyrene location in Chandler and the service was excellent. Mark took care of me from the start and walked me through cost, options of repairs, and timing.I was able to schedule and get the repairs needed all in the same day. And they even sent an Uber for drop off and pickup. This will definitely be our new home for all car care needs. Thanks again to Mark and the rest of the employees!UPDATE!!We have now been Using SunDevil Automotive for 6 months on both our vehicles. I have to say we are happier than ever with our service. Mark continues to be an Amazing Customer Service Representative. It is rare to find an Automotive Repair Shop where you feel informed and Not taken advantage of. Their service is always quick, friendly, and fair. They have definitely gained a Loyal customer and advocate by providing Stellar Service. Thanks, Gentlemen.
Ive been looking for a go-to tire place that I could trust with other repairs. My first experience here was fantastic. So far, so good.
Honest. Reliable. Friendly. And they run so many specials its possible to find yourself paying much less than you would at a garage just down the street. Mike, the manager, is on top of things, and everyone there is great. After years of nightmare garage experiences, its a relief to know theyre there.
Josh and Mark were fantastic. Thanks for being upfront and getting my vehicle done efficiently.
I went for low tire warning and they checked it out and patched it up for free. They didnt try to sell me other services they perform which I thought they would since I am a woman. It was quick and easy.
Awesome place!! Quick and friendly and very reasonably priced!! I will be back!
Always get good service from here.
Professional, Honest,Reliable, Knowledgeable are just a few words to describe this team. Ryan at the front Desk and the entire staff go above and beyond, the truly care about you and not just making a profit, BEST AUTOMOTIVE REPAIR SHOP IN THE EAST VALLEY. THANK YOU RYAN N CREW YOU GUYS SAVED ME.
Sons car is leaking transmission oil badly. They have a transmission group that looked at it, found the problem, repaired it and saved a lot of dollars. Will go back again because of this.
Not only did they replace the battery of my daughters car, but they went above and beyond and actually called a tow truck for her to get the car fixed. I will definitely use them again.
Extremely overpriced. Sun Devil Auto quoted $990 to have a radiator and thermostat replaced! I ended up buying the parts new for $100 and getting the labor done by another shop for an additional $200. Dropped my total price from $990 to $300. Maybe they thought that becauseI was a girl they could overcharge me...well, I will never be going back to Sun Devil again.
Fast, courteous, and professional.They are now my go-to.
This place is completely INCAPABLE. I am a repeat customer and brought my car there to have the tires changed, per their recommendation. I dropped my car off at 8am and they checked me in. Around 230pm, I had not heard from them and they informed me they did not change my tires. They called the wrong number and then never made any attempt to contact me again. All day i thought my tires were changed and instead they didnt even say SORRY. They lie and they are unreliable.. NEVER GO THERE.
Pros- Ryan at front desk was exceptional! Competitive pricing and customer service encouraged me to trust them. I was able to get serviced the same day and everything was outlined.Cons- over promised on service time. Dropped my vehicle off midday. Arrived 10mins before closing and still had to wait around 30-40mins.When they pulled my vehicle around and dropped off the steering wheel and shifter was covered in grease. They were closing up so I couldn’t ask for cleaning cloth.I still recommend Wilhelm but didn’t have a 5 Star experience on my first visit
They have very good customer service at the front desk but mechanics provided very bad service.
Shut this business down they steal from you car they stole my stereo system
Clean, quick and comfortable. A smile when I entered and a handshake when I left. I was surprised when I was told the tire repair was free. I went late morning and got out pretty quick.
Excellent service. Will use again.
Very efficient, and friendly staff.
They were super quick and professional....
Good job, fair price.
Came here for an oil change on my high mileage vehicle, they had a good coupon for $39.99. I made an appointment same day, and waited an hour. The wait room was freezing (in summer) which I guess is usually nice. I’ll probably come back
Great shop, great service
Love Tire Works! Took my car over for a patch on a flat. Took care of it and didn’t even charge me a dime. Owner/Manager Michael is wonderful. On Ray Road and Kyrenne Rd in Chandler.
Ryan, helped me as I live in Payson and my daughters car was broke down in Chandler. They repaired her car and kept me informed of the progress a couple times a day 😊😊😊
Clean place nice people
Knowledgeable, professional. will go back.
Quickly inspected my vehicles brakes and replaced the lug caps that were broken in the process. All at no cost.
Aired up my tires for free. Helpful young man did everything within 5 mins. Other Staff were mopping the bay, this place is prestine.
Customer service was excellent. Prices and service was also excellent
Reasoner price fair treatment reliable service