The customer service here was impeccable. Ron took care of my trade in process and was quick to point out all the promotions although it meant that he had to do extra paperwork since I had ported my phone lines online and not at the store. I was able to follow up with him on questions that came up on my trade in adjusments. What a guy. I highly recommed Ron and this store.

Shane Lewis was extremely helpful and had my phone set up in no time. Highly recommend him and the overall store experience was terrific

Amazing experience. Ronde was quick and professional and helped me get a new phone and sort out some issues with my account swiftly. He also helped me get a better deal on my plan!

Rich was incredibly helpful with me!! He helped me transfer everything to my new phone when I remembered none of my passwords for anything. He was very patient and was very pleasant to work with!! I would definitely recommend him to anyone.

I found this place by accident. I learned that there was someone there who would go above and beyond the services offered by other Verison dealers. Its a case of a friend telling a friend, and now I hope and believe that this store and this individual will get all the attention they richly deserve. Many stores offer good customer relations, but not many excel at the job. I cant recommend Verison Andy highly enough. Some people know the details, some people know all there is to know, but not many fit both descriptions and also add the masterful touch of being able to teach, inspire, rescue the ones who feel failure is their destiny, encourage, and inspire hope. He rescued me with his confidence, his kindness, and his refusal to call me a miserable failure which is what I would call myself. Getting to know him and feeling his total conviction that you can do it - whatever it is - is worth whatever trip you have to make to find him.. And, no matter what, he always appears happy to see you.

Kayla was exceptional to work with from the very beginning of my experience to upgrade my phone to the last detail. She was extremely knowledgeable, answered all my questions, walked me step-by-step through some of the process, which I know required a ton of patience from her. Yet, she was consistently friendly, upbeat & most definitely customer-focused. Thank you so much Kayla!

Worked with Nick to port over three BYOD unlocked OnePlus phones from another carrier to Verizon over the course of a few weeks.This may not seem like a big deal, but the phones were all CDMA-less unlocked phones that required some additional configuration on the Verizon side that not all techs are aware of. Nick took the time to do the transfer right and ensure that every aspect of the new service was 100% working before leaving the store for each phone (voice, SMS, MMS, etc.).Nick was also super helpful in getting me setup with a Jetpack 8800L for internet services (we live in a rural area) and even made himself available during his off hours to ensure we were properly taken care of. Ive been extremely happy with the entire experience and would certainly recommend Nick to anyone interested in Verizons services.

I consider myself a dinosaur when it comes to technology. I felt very welcomed and was provided with excellent assistance when buying a new phone. David Johnson went out of his way to make sure that I received wonderful service. I drove from Raleigh as I had a great experience the last time I was at this Verizon store. Please go check it out!! I am sure that you will also be impressed.

Ronde’ is the absolute man! Helped me with everything I needed. If you have any questions or need any help go see him!

Kayla is the best.Very Very helpful, took the time to help and old man out from the first phone call, until our new phones were online and working as they should.Thanks to her for all the help !!

Kayla has gone way above and beyond multiple times for our family. Very grateful for exceptional attention to detail & kindness. Helped salvage older phones when needed, navigated challenges of pandemic to get new phones when needed. Can’t recommend her strongly enough—very satisfied repeat customers. Thanks Kayla!!

Anthony Robinson provided outstanding customer service when I came in to purchase a new phone. He listened to what I wanted then patiently and knowledgeably went over a lot of different options for me, including itemizing the total costs of each option. He spent a lot of time helping me and then when I wanted to go home and think about it and sleep on it, he respected that choice and was not pushy or upset because I didnt buy on the spot. When I returned the next day to make my purchase, he was able to process my order quickly and even walked me out to my car to install the hum device. Whenever I have questions, I call him for help and he takes care of it quickly and with great service. Everyone in this store has always provided great customer service whenever Ive needed it. I live in Durham, but I drive to Chapel Hill when I have service needs, because this store and its employees have always provided excellent service.

A++. I have been buying all my phones (business and personal) through CS chapel hill for 3-4 years. Top notch and would recommend to anyone. They take care of me and is faster than a traditional Verizon store.

I wanted to give 5 thumbs up to Chris. Not only did he provide excellent Customer Service, he went above and beyond by giving me (as well as all customers that he works with), his personal number in the event that he cannot be reached at the office. I have been in Customer Service for over 30 years and this is a statement as to how he really feels about his clients. And lets face it folks, it really is about the Customer experience that keeps us coming back for more. Go see Chris at the Chapel Hill location. You will be happy that you did! Thanks Again Chris! Keep up the awesome job!

On May 18, 2020 during the height of the pandemic, and being from out of town, my wife and I went to this store, one of the few opened, to get a new phone for me and transfer my phone to my adult son whos phone was badly damaged and not working. My sons broken phone had valuable business contacts on it.Chris Tart was helping another couple when we arrived and while we waited a short time, they told us that Chris had helped them and that he was awesome. They definitely were right. The main concern for us was could Chris transfer the important information to these two new phones? Chris did in fact do that which was amazing that he was able to transfer my son badly damaged phone information to my old phone and my information to the new phone. Chris was very patient and explained all of the options and made valuable recommendations to us. He is extremely knowledgeable of their products and is a great problem solver.For anyone planning to visit a Verizon store near here, Chris, at the 301 S. Estes Drive location, is the guy you want to look for.John Kerr

Xavier helped me get my text messages to speak had been trying for 3 days he was so professional and polite he didnt give up. As a senior that to me is what a caring customer service rep should do this young gentleman also said yes mam thank you from the bottom of my heart I had given up after trying for 3 days glad I went to see him

Travis was extremely helpful! We presented him with a very complicated transfer of phones/services between family members living in different states, and he was persistent in solving our puzzle for us in a timely and professional manner! Came in with a tangled mess, left with a spanking new phones that work great!

David was amazing to work with. ConsideringI arrived at the store 30 min before they closed I couldnt have had a more seamless experience upgrading both my phone and plan. Highly recommend both David and the Verizon Umall location.

We had a fantastic experience at this location. Chris help us purchase 2 phones for our family. We had some technical issues and had to return to the store or reach out to him via text. Chris displayed great kindness and patience. We have been to other locations where once you make your purchase, they are done being helpful. Highly recommend this location.

My old phone died so I visited the Verizon store, University Mall. Anyway, I am so glad that I did because Shane helped me pick a great phone. He is extremely knowledgeable and helpful. I shall definitely return there for my future phone needs. Shane is a credit to this organization.

I just wanted to give a big thanks and a great review to Chris for helping me set up my new iPhone. He was so patient and willing to help me transfer everything to my new phone and wait for a 40 minute back up. He really went the extra mile by putting on my screen protector for me. This will defiantly be my new go-to store for all of my cellular needs. Customer service was truly unmatched.Also, both Chris and Jordan were so kind and offered great conversation while I was waiting for my back up to finish!

Travis was outstanding to work with. He assisted me in getting issues with my account corrected. Travis took the time while I sat with him in the store to help correct the issue. This took 4 different phone calls to Verizon customer service to get my account corrected. After getting my account corrected he was able to get my new phone activated... Thanks Travis for your hard work and dedication to your customers.

Chris was absolutely amazing! I was trading in my phone, and adding a new line with an old phone. Chris researched all possible options and made sure I got the best deal for me! My phones required updates before the data could be transferred and he was very patient and never rushed through the process. He also made sure I was signed up for any and all deals that Verizon had to offer to keep my monthly bill as low as possible! I always go to this location for all my Verizon assistance and will continue to do so.

I have been with Verizon for a long time now and my salesman David Johnson has attended to my every need, to the point that I exclusively deal with him regarding my service. He’s also very reliable and takes pride in making sure I’m fully satisfied with my service. When it comes to professionalism and tending to the needs of the customer, he is one of the best people I’ve had the pleasure of working with. I’d recommend anyone to go and see him and they too will experience the same top notch customer service as I have.

Chris rendered excellent customer service in todays visit to the store in University Place. He helped us get on a more cost effective plan, saving us meaningful dollars and was able to diagnose and fix my phone on the spot. Kudos to Chris for setting a high standard.

Two thumbs up to Kayla for providing exemplary customer service with my recent phone upgrade. She helped me choose based on my needs and budget and welcomed me to contact her with any questions post-purchase. I was in and out in less than an hour. She even followed up a couple days later to ensure that I was satisfied with my phone. Thanks, Kayla!

The crew at this location provides the best customer service of any Verizon Ive ever been to. I had the pleasure of working with Xavier, David and manager, Chris. They are generally cool people who know what theyre doing and take great care of you. No long lines like other stores.

Totally a fraud and terrible place. They are sweet and charming until they sell you the product but incredibly rude and unhelpful when anything goes wrong. One of the worst customer care experience I ever had. Buy your products from the corporate Verizon directly and never go there.

On May 13, 2019 Mr Rob was very knowledgeable about his job myself and my husband was very upset because we couldn’t get into my husband cell for two days. We Went to the mall and he got another phone also received all my husband’s contact numbers on the other phone. He was so great and very nice god bless him he the best. You need to keep this guy working for you. You need to make sure you recognize him for a good job. Tell him thanks and keep up the good work .Susan and Ronald Ellis

I highly recommend this establishment. I had the absolute pleasure of dealing with Mr. Rob Kent. He not only was patient and kind but very knowledgeable. My parents got phones and he took the time to explain each phone and the benefits of each, with regard to how it pertained to their own needs. We all left set up and ready to go on our Verizon journey. 10/10 will recommend this particular store to friends and family.

Travis Newkirk made upgrading our phones a great experience. He is extremely knowledgeable, personable and came highly recommended. He responded quickly to any texts or calls prior to us meeting. He went above and beyond what was necessary and that is greatly appreciated.

Jordan was extremely helpful and personable but most importantly patient. Thanks a bunch! I hope you are very successful wherever your career takes you.

Many other reviews speak highly of Rob Kent, and I add myself to that list. On Monday of this week, I switched to another carrier (starts with s and ends with m. What a mistake. After 8 calls to customer service, I decided to switch back. Rob was so patient and calm. He answered my questions as we went along. He is very knowledgeable and creative. Within about one hour, I was back in business. He even found me a couple of discounts. I will go to Rob for all my mobile needs including when I purchase a new phone. I recommend him with five stars.

Very crowded in that can have long wait to speak with agent. Would be nice if could make appointment, rather than hit or miss chance to talk with staff.

The customer service I received was absolutely phenomenal. I will 100% return. Jorge was incredibly helpful.

Today I came to upgrade my phone and it seems like just about everyone in the store helped me at one point. They were all super kind and made the process easy. Austin was very professional and prepared when I came in and the manager Travis is always so helpful. I love going to this location. They always help me out. I definitely feel like I can trust them and get reliable information from them to take care of me.

The team at the University Place location are amazing! Last November I had to replace my 2 year old Galaxy and I recieved the best customer service. Travis knew exactly what would work for me and made sure I got the best deal possible. He went above and beyond and took the time to make sure I had everything I needed. I love my new phone! And then again today there was an issue with my husbands phone and Rob and Travis helped me take care of it while my husband is out of the country. They handled every aspect of replacing my husbands phone and getting it shipped to him! Excellent customer service and I will always go to this store for my cell phone needs!

Taylor and Jorge were great. I needed to upgrade my phone and Taylor went above and beyond to make sure I got what I wanted. I could not rate my experience any higher.

I recently opened up a Verizon account and the new manager Chris Tart helped me through the entire process. He was personable, professional, listened to my needs and fit me with a plan that was perfect for me. I definitely recommend the Verizon store at University Place as well as Chris Tart and the other staff, Travis and Anthony that I have gotten to know. Thank you!

Rob was phenomenal to work with! What a breath of fresh air to have someone so knowledgeable and professional and WILLING to help me solve and issue I have been dealing with for over two months! I have spoken with multiple people concerning this...only to be at square one the next day. I am so very thankful to have taken the time to come and see Rob. He is truly a Verizon Rockstar!! Rob...you make it seem so effortless...and I am truly thankful!!

The experience started off good but ended badly. I got the iPhone X yesterday. I didn’t like it cause it wasn’t what I expected and I feel like i could just get the 8 plus for cheaper and be satisfied. I walk in today to return it. Travis Newkirk jumped on my case soon as I walk in while he was with another customer. He asking me what’s going on. I said I’m returning the phone. He seem irritated by that. He asking me what I don’t like about it and that I only had it 24 hours. He gets another associate to help me but kept interrupting us to the point I had to tell him to leave us alone and that we got this. That’s when I just returned everything. I was just gonna return the case. He had an attitude. I will never step foot in there again and will let others know. I know sales are important but if I want to return something, they shouldn’t act like that. The other associates where fine except Travis.I went to another Verizon store in Durham and the experience was great. They explained all the fees and gave me a great deal and discount for dealing with that store. I told them about this store and the dude said say no more, we heard about that store. Bottom line be careful. Travis kindness is fake and all he care about getting another sale. Don’t dare try to return anything! He will change up!

Travis is the man with the plan. He swapped everything from the old phone to the new one and personally handed me the phone. Phenomenal customer service. Evening else was done over the phone.

I think Anthony here at the chapel hill Verizon shop has done a fabulous job for me he manage to get me on auto pay when I had been here before and I was told I was on auto pay but I really wasn’t so now I am on auto pay and thanks to answer me who is very patient and understanding and took care of the whole process. He is the best and recommend him to everyone!

Just visited Chris at University Verizon, and had a great experience. Chris is very knowledgeable and extremely helpful. Made getting new phones and transferring everything over very painless. Thanks Chris!

I came in yesterday with a new phone with a cracked screen and no insurance. Rob Kent kindly greeted me at the door and got my issue resolved in a fast and efficient manor! Had it not been for him I would probably no longer be a Verizon customer. Thanks!

Great customer service! Shane helped us and was super helpful, explained everything really clearly and was generally awesome. We went in to get a new phone and add a new line to our plane while keeping a number from another provider. Shane made it quick and painless.

Thanks Taylor for all of your help in upgrading us to iPhone Pro. Very knowledgeable and professional.

Came in on my way to work to fix issues with my iPhone and received the best service of any Verizon store I’ve had to visit in the Chapel Hill/Durham area. Rob was super friendly and knew exactly how to help. Efficient and professional!

Came in today to get a new phone and I was coming from a note 3 so it had been some time. Rob took time to explain everything to us in a manner we understood and was amazing every step of the way. Highly recommend this store and ask for Rob! He is the best!

We worked with Rob Kent to get new phones and switch back over to Verizon from AT&T. Rob was really helpful and efficient. It was the best customer service from Verizon I have ever experienced. Thanks so much! We love our new phones!

I had to buy a new phone and as a person who needs a fair amount of technical advice, I was sort of left hanging until I had the good fortune to meet Trent Taylor who gave a thorough explanation of how to complete set up, including going to my car to connect to my Blue Tooth. It was necessary to contact Trent on a couple of occasions. He was always patient, polite and VERY knowledgeable. Anyone buying a phone from this store SHOULD request Trent. You wont regret it.

My experience at this Verizon location definitely exceeded my expectations. I was greeted with exceptional customer service from the store manager, Travis, and continued to be treated as a VIP during my entire experience. Travis was genuine and knowledgeable about all of the products. All of the employees seemed very dedicated to the customers they were helping which created a very professional atmosphere. I was able to walk out with the exact phone I was seeking and am happily going to recommend this Verizon location to friends and family!

Travis is awesome! We have been going to him for several years when we need new phones/tablets for our family. He is always helping us look for the best deal we can find, and the best options for dependable devices. Highly recommended!

Rob Kent with Verizon Authorized Retailer – Cellular Sales by far gave my wife and business one of the best Verizon experiences to date. Rob is professional and very helpful!The success of this store is because of representative like Rob. Thank you - Cory

Rob was excellent; due to an error on documentation we had a 3 hour effort to activate my phone. Rob document everything and pushed to be sure everything worked. He is very knowledgeable and understood the issue before the tech support did.Thank you Rob!

Came over straight from at&t was greeted by Robs friendly face. He laid out multiple options and found an option perfect for me at half the price of at&t! Best service Ive received in a long time and Im 84! Thanks Rob

I have met the best person in the world.Travis helped me out and was great with attention to my needs and getting me back up and running. I highly recommend him to anyone that wants Verizon. He is the best!

Stopped into this store after visiting new Hope commons and whew what a breathe of fresh air! Was greeted at the door with a smile and great service. Got a new iPhone from Rob. Highly recommend him and this store!

Arsineo Parker...from the moment he greeted us and insisted on every person in our party had a chair to the very end (which lasted 1 1/2 hours), this man provided the best service weve had at a Verizon store in many years. We typically go to the store in New Hope Commons, but that location is really built to handle a large volume of customers. They have more inventory, which is also helpful. But from now on, we will probably choose this store in Chapel Hill due to the superior service we recently received when our daughters phone had been shut down due to an error. Arsineo spent more than an hour on the phone working through the problem with the utmost professionalism while putting us all at ease by talking about sports and family. We left with our daughters phone working perfectly and feeling like we had made a friend.

Shane was the best. Helpful, patient and funny.

Switches over from tmobile yesterday. Rob was amazing in the transition and got me a much better phone that I absolutely love! This is the best Verizon store in the area for sure!

I came in slightly panicked because Verizons customer service gave me the wrong information over the phone and I had signed up for the wrong plan. David fixed it right away and patiently answered all my difficult questions that I couldnt find answers to online. Im so relieved and grateful that theyre here providing this service!

I had a great experience at this store! Brad was super helpful and friendly.I got a new iPhone and he was very patient as all my stuff transferred over from the old phone. He made sure the everything was up and working before I left. I would definitely visit this location again!

I had a great experience here. From the moment i walked in i was greeted and helped right away. David was very knowledgeable about what device would be best for me and went through all of the options. we settled on the iphone 8 plus. i appreciate that David didn’t seem to rush anything, and took the time to understand what i was looking for. Highly recommend!

Came in to figure out why I wasnt getting phone calls and left with a new totally operable phone! Not only did Rob provide me with amazing service but he also made everything super easy to understand and was very patient and helpful. Thank you Mr.Rob!

Renaldo was awesome!! Best customer service ever!

Anthony Robinson assisted me with my data plan. He was extremely helpful in every way. Professionally, he knew his material and delivered information with clarity and patience. I will return to your store and request him if any need arises.

These folks go out of their way. Shane and Chris saved my day!Update: I was sold a phone and told a lot of things. Many were not true. I bought a phone because of a deal. The rebate didnt come through because I was not given the correct information. Customer service was good while I was there, but in hindsight I was just being told whatever to get me to buy. Sub-par.

Armani Robinson & Xavier Najar were fantastic and helped me with a great time in the store! Highly recommended .

Wanted to upgrade my phone and add a line for my granddaughter. Walked in this store and I have never seen a more disorganized and unprofessional establishment. Won’t return ever again

Excellent service and available location. Our representative, Tracey,bus very helpful and knowledgeable, good instruction with understandable instruction. Overall a very positivei experience. Thanks.

Travis is a joy to work with. He explained everything so I could understand it. He made it very easy for me to make decisions. Will be coming back to this store for all my Verizon needs!

Had a great experience with Kayla/District Manager. Daughter upgrading to a new phone and she made the experience very fast, efficient and value for $$. Thank you.

This place is over-the-top, especially James, the representative who we ended up working with. The store itself is well-staffed: it has more people on duty during busier times, and it seems to have an extra buffer of staff on duty at all times. Thus, wait times are less than I have encountered elsewhere. (For reference purposes, my wife and I have had a cell phone for 20 years, mostly with Verizon, but we have also tried other carriers and kept coming back to Verizon.) James, who we worked with, is the perfect salesperson: He respected our knowledge and preferences, happily filled in with suggestions where we had uncertainty, and seemed at all times to be focused on one mission: How can I help them achieve what they want? In an ideal world, all of our future cell phone purchases would come through this retailer, and we would always work with James.

Today, I had a really unfortunate experience with the battery of my iPhone 6s, but this store made dealing with it so much easier than I was expecting! The first time I went, an employee whose name I did not catch was able to help me and send me home with instructions on backing up my phone and calling in a warranty claim on my iPhone. My phone had other ideas and wouldnt stay alive long enough for me to back it up, so I had to come back to the store to file the warranty claim with their help. The second time, I was helped by Blaine F., and he was seriously so wonderful and patient! He helped me through the process of filing a claim, then answered questions that I had about upgrading, then helped me cancel the warranty claim and upgrade to a new phone. That HAD to have been annoying, but he never showed it. All the while, he was super nice and held a good conversation. This is my first time visiting this particular Verizon store, and it was the best experience Ive ever had at one. Blaine and all the employees were so nice and helpful!!!

I worked with Travis at the Verizon store at University Place yesterday to purchase a new IPhone Xr. This was probably the most pleasant phone purchase experience I have had. Travis was very personable and a pleasure to work with. He took his time to ensure that I understood the various charges comprising my monthly rate and also made sure that my new phone was completely operational and that everything that was on my old phone made it to my new phone before I left the store. At no point did I feel rushed. I highly recommend Travis and the Verizon store for your next new iPhone purchase. Skip the mob scene at the Apple Store!

It seems no one has patience with the Oder folks nowadays. Angel proved to me that there is still hope! Hes the most patient person I have ever met, he helped me set up a phone that Verizon sent me with no instructions on how to activate it! He helped me set it up as if he were my grandson and he even put his number in my phone! He will definitely be receiving my business and everyone I know will be sent his way!

The Verizon store helped me with excellent customer service. Kate Marlinski has helped me with several different issues over the past year.She is so good at what she does, she should be the head of the company by now. I would highly recommend her as well as the rest of the staff at the University Place location.

Stopped in the store to ask a question and left with a tablet. Excellent customer service from entire team at this location. Have seen Rob for all my cell phone needs and he always has the answers I need and is very patient. Thabk you guys!

Ryan went over and above the call of duty for which I was eternally grateful. He sorted EVERYTHING. Excellent service. Thank you, Ryan!

We have worked with Travis for years! No matter what our need is he is always extremely helpful and puts us first. My husbands phone recently got ate by the ocean and Travis was able to get everything he wanted within a day. We always feel welcome with our 2 small children which is a blessing!

We had to wait for quite a while, but we were treated like old friends. We went on a Saturday night and worked with Jamel, who was very helpful and we left with the exact answers and products we came in seeking. The great customer service was very appreciated! I would definitely recommend this location.

Awesome staff. I had issues with phone activation and data transfer, but they helped me get everything squared away quickly and efficiently, and were super nice about it. Thank you so much.

Travis and the Verizon team were incredibly thorough, helpful and accessible. Incredible levels of professional customer service with a great attitude! We were nervous about switching cell phone carriers and Travis made it as seamless as possible, even helping me fight our old carrier who was throwing up random road blocks.

I had top notch service from Jurrell and Jordan transferring my phone number from a business account to a personal account, late on Christmas Eve. Well done

It was my great fortune to have Ryan Wetter at this Verizon store help me acquire a new phone, restore me to sanity in the process, and witness my tears when he was able to find so many lost photos for me. An album of 457 pictures was deleted off my old phone somehow and there was no way to recover them on the phone. But with my brand new Samsung 9 he was able to pull up all the photos embedded in years of text messages in to the Gallery. Many of them were irreplaceable, and of my deceased father, and there were 45,000 text messages that transferred from that phone! He went the distance to make sure that something like this never happens to me again with my new phone. I am forever grateful for his experience, expertise, and inordinate patience with all my questions and concerns. Thank you Ryan, there just are no words for the gift you gave me.

I highly recommend this Verizon store @University Place in Chapel Hill, NC. I especially recommendSHANE who also works in Cary and Garner, NC. My phone quit working; I had Assurion coverage...Shane walked me through all the steps and when my replacement phone arrived, he told me to come back by and he would transfer all my data to the new phone, which he just did for me. Thank you Shane and the management who runs this location. Im finally back up and running.

I have never enjoyed dealing with Verizon in the past until I worked with David Johnson in chapel Hill .He helped me with presents for the kids and I never hesitate to stop by and ask a quick question about my service .I have recommended lots of friends to switch to Verizon and that’s because of David !He is a true asset to your company .

Travis is the man. Not only a good salesman and person but a good friend. Highly 100% recommend Travis!!!! With me its no one but Travis anyone else Ill wait till hes done with customer idc if its 2 hours..

Got taken care of. No line. Open late. Was great. Only complaint is that I couldnt play with too many phones though I dont know how many I could play with at other locations ...

Travis Newkirk assisted in the purchase of the iPhone 8 and the plan to go with it. He is patient, well informed, professional and extraordinarily effective in his job. His explanations were articulate and user friendly for a person who is challenged with some aspects of this technology. He gave good advice on managing the use of this phone for an extended visit to Europe. I could not recommend him more highly.

Really doesnt deserve a star at allRude customer service and didnt want to help..Didnt even have items I needed..Would not recommend this place at all not even to a dead dog...Aweful Aweful Aweful place..Go to another Verizon or an AT&T store...🤬

Lots of confusion and incorrect information conveyed during the process. Most (not all) were ultimately resolved, however I was sold a deal that wasnt yet active and had to come back the following week to undo and redo everything. Not ethical to hook customers in and then waste hours of their time resolving issues. Further, I was told for the buy one get one free deal that I had to buy the same phone, when Verizon later clearly confirmed that I could have gotten the smaller model. I should have known with 211 reviews that this stores rating was artificially inflated. They will work with you, but make sure you check everything they tell you with Verizon before you sign any deals.

I have been with Verizon for many years and I have always dealt with one person and his name is Steve Ratzlaff. He has always given me great advice with plans and services for me and my son. I would suggest to anyone that if they want top-notch service to contact Steve. Verizon is lucky to have him as an employee. I have had to tell several of their customer service representative who have contacted me to sell me some of the services that Im only dealing with Steve.

Awesome experience, No pressure selling. Listened to what I wanted and made several suggestions to fit my needs. Excellent product and excellent experience. Will definitely be a great customer and Will recommend this store to others.

Was treated very professional only store ion area I attend to...chapel hill NC....if David Johnson isnt there I come back at a later date.....very knowledgeable.ofall all my needs

I was extremely pleased with my service at Verizon. I entered the store only knowing that I needed a new phone, unsure of what my exact plan of action would be. Travis kindly walked me through all of my upgrade options and patiently explained the pros and cons of each option. I walked out with the iPhone 8 and with all of my contents-- contacts, pictures, videos-- transferred over.As a grad student with limited free time to run errands such as this, I can say that this Verizon store made the best possible use of my time. I will not hesitate to return next time I am in need of assistance.

I highly recommend this location and Travis personally. He goes out of his way to help you. He is quick with a suggestion if you are not certain what you want. He is very knowledgeable about all their products. Travis is my familys go to guy!

Both Mike and Tracy were most helpful and patient with my hundreds of questions, and they provided me with appropriate information without pressing me in any way to spend more than I felt comfortable with. Tracy in particular spent lots of time with me and explained everything clearly as we went through the deciding and purchasing process!The smoothest, lowest-stress phone buying experience Ive ever had.

Update: I received a phone call the day after I wrote this from a district manager of the stores in this area and he helped straighten things out with the fees and such — I really appreciated the help and the proactive service. While it wasn’t an ideal situation on the whole, I am glad that the issue was addressed.——————I’m honestly surprised by the number of great reviews on here because I had a terrible experience with the purchase of a new phone from Blaine -- Im unsure of whether it was due to incompetence or a decision to take advantage of me, since he seemed friendly but perhaps new/inexperienced. Regardless of intent, this phone purchase has created inconveniences, fees, and wasted more time than I have to spend.To begin with, I went in to purchase an iPhone 8 Plus and turn in an iPhone 6 for trade-in credit. After he got the iPhone from the back, Blaine turned it on and passed it to me; I began to set it up myself through my Apple ID. This is important to note because there was a $15 fee on my bill from that day that I was later told was a set-up and data transfer fee.Upon asking for the phone, I told him that I wanted to pay for it in full that day; later, when discussing actual payment, he had set it up incorrectly to follow the monthly payment plan and told me that if I had wanted to pay in full that day, that the phone would have been an extra $100, and thus it was a better deal for me to go with the monthly plan, and if I wanted to pay it off I could just pay it off in full after the first bill. First of all, this is not true and I shouldve been able to pay it off in full that day. Second of all, I was prompted to write this review as I was just unable to pay the phone off in full today when I tried on my bill -- because the amount was wrong.Unfortunately, the issues dont end there. I was automatically signed up for Verizons insurance protection plan -- $11 a month. Not once was I asked about this, nor did I directly ask or agree to it. I got ahold of the store (after getting a busy signal 3 times) and was told it was an accident and that I was the one that needed to call *611 to fix this.Finally, I had to remind Blaine at the end to do the trade-in process and credit receipt for the phone I was turning in. That credit also has yet to show on my Verizon Bill.Frankly, after hours on the phone with Verizon trying to resolve the many issues that came with this phone purchase, Im fed up and unfortunately would not recommend this place to anyone purchasing a Verizon phone.