James was absolutely amazing! From his professionalism to answering all my million questions..lol! I couldnt have asked for a better experience. Definitely recommend going to this store for top notch customer service :)

It took 20 plus min to get waited on then it was the Mgr who was good but kept having to help other staff n my issue was pH not keeping a chg so when it came time to transfer unable to forgot to put in Sim card total time was over 2 1/2 hours never did transfer phone completely died by time returned to me

This store has done nothing but lie to me since we switched over. ive been told so many different things the Manger doesnt know what he Id doing!

James is awesome.Excellent job.Thank you so much for your service and kindness.

ONGOING ISSUE (5/1) Seem to be good people, but did a terrible job setting up our account. In November 2020, we ported several lines from a different carrier. It took nearly 4 hours in store. When we received our first bill, we recognized features and charges that we explicitly said “No” to in store. I gave Joan the opportunity to fix his mistake, and he ignored my messages.When I visited the store, the manager understandably gave me a terrible attitude because I reacted unprofessionally. However, despite going to a different store and requesting help from management, as of this review (over 5 months later) we are still overpaying for our service and have yet to see reimbursement or promotional discounts as promised by Joan. Tomorrow, I start my 22nd hour on the phone with AT&T customer service attempting to fix this issue myself.This is likely one customer experience in 1,000, but the injustice is should not be ignored. I intend to update this post as the situation continues.—————Update (5/5): the agent over the phone advised me to submit a trade-in request online, and that this is the appropriate process. This is the first time I’ve been instructed to fill out my own request in nearly 6 months. Similarly, I was instructed to apply for a military discount through an online portal after Joan failed to add the discount to my account the first time. Even after submitting the request and validation online, an agent in store had to apply the discount manually.The agent today guaranteed their changes will be implemented in another 3 months and that promotions will be applied appropriately.—————Update (5/30): spoke with another agent over the phone approximately 3 weeks ago. They advised that I would hear from a manager within 3 days. I never received correspondence, but I did see some credits on my account in roughly the amount expected which left an $80 credit on our account. However, we just received our most recent bill which is about $20 higher than our previous bill, still nearly $60 more than what we were promised by Joan in store in November 2020. Still no promotions.

Absolutely the worst att store. I go there to return something that att customer care said to do. I waited a hour to tell me I had ti go to ups. Would not be a big deal but you can see I had something to return. I counted 6 people working but only 3 actually helping anyone. I told the lady how rude she was.

This is the only store you need for all your phones needs, josh and his staff are knowledgeable, customer oriented, and can quickly troubleshoot and solve any phone concerns

Sales representatives were extremely helpful resolving my problem.

The lady who took care of us was very quick and very efficient. She replied very quickly to all our requests which were met very satisfactorily. My husband and me are very happy about this experience.

Stephanie Anthony is the best. We went in not knowing what we wanted. She took her time helping us and answered all our questions. Stephanie is very knowledgeable, professional, polite and patient. Thank you so much Stephanie for all your help.

Great 👍JC was very helpful and knowledgeable he was trying to find the best deals for us super patient and kind I wish everybody had his customer service!

I was really pleased with the assistance received from Justin. I could tell that he really paid attention to what I was looking for in a phone. He took his time to help me understand which phone would meet my needs best.

Went to this location to buy a phone and was helped by a young lady whose name unfortunately I dont know. She was very helpful and patient. I got home and promptly ejected the SD card by mistake. So next day back I go. I hoped to see the same person but I did not. I was helped this time by a young man named Joan. And again I was so grateful that he knew just how to fix my problem AND he patiently showed me how to recover from my mistake. Good man! Good store!

The lady that helped us was named Sarah, she was very cell phone savvy, she was very helpful and getting us some discounts. Nice, very nice, she went the extra mile to make sure, my wife and I where satisfied.

Great service 👏 👍

I love coming to this phone store, the manager and team are by far the best I’ve ever seen. They are extremely knowledgeable and are always willing to spend the time with us to insure that we are well taken care of. I will always continue to do all my business with this store. During this pandemic I can honestly say that management and the team have risen to the occasion, I was so impressed. My recent visit I was attended by Stephanie, and again their the service was above reproach. I am so happy we have this store in our area.

Was told I was next 45 minutes ago. If they would have been honest up front I would have been happy to come back. But now it looks like they will be wasting more of my time because I keep thinking any minute now.

Immediately upon arrival to the store, I was provided service by sales consultant Justin Callery. Justin provided great customer service, making my visit to the store successful. He was friendly, patient, and adhered to the CDC COVID-19 guidelines. I will be a repeat customer because of Justin’s knowledge & professionalism.

Sam was helpful not pushy and knowledgeable...so were his coworkers

I was helped by Debany and she was great! Very professional and nice! Highly recommend

Stephanie at the 646 location was extremely helpful and knowledgeable and informed me of items, etc that I was not aware of. I sincerely hope that when I do go back that I get to deal with her and her expertise

Came in for a SIM replacement. James fixed everything for me. He was warm and welcoming. I really appreciated his help.

I bought a new iPhone 11 a couple of days ago and didn’t get the full help I needed so I came back to the store. This time I got Sarah as my rep and she was awesome. I will only use Sarah from now on. She took the time to help me do what I needed to do and saved my data and pics. She’s the best.

Joan was an excellent salesman. He really knew about all the products and explained everything concisely. He was very easygoing and took his time, making it a pleasant experience. I’d definitely ask for him again and recommend him to others.

Joan has helped me out tremendously, I am a Air Force veteran and so is my mother. He has been very patient and we related very well. Joan has made me feel at home and makes me want to come back. He is honest and straightforward, if Joan could get a shout out this is it he is very good at his job

If I could of given it 0 stars I would’ve. Don’t get service here, if you are even a customer for over a decade and lose your job do to coivd and can’t make your payment they will turn your service off and will not let you make a minimum payment.

I worked with Sarah today and just about every time I head in there, let me tell yall that she always goes above to get every single issue solved. Its hard to find someone to listen and actually help me. Come see her if you really want to find someone top notch!

My old phones touch screen stopped working, after being told at a screen fixing store that it would cost $150 to fix my old phone, I decided to go in for new options. Sarah helped me out and got me a new phone that I LOVE. She made it so easy and stress-free, which I was extremely thankful for! She was awesome and even had casual conversation with me, even being patient while I figured out my information, due to this being my first time getting a new phone by myself. Thank you so much!!

Sarah did a fantastic job with helping me. She answered all my questions and I appreciate her taking time to explain everything to me. She is definitely an asset to this establishment!

Walked into the store not sure what I needed today. I was greeted by Joan and provided with great service. This is one of the best AT&T stores I have visited. Everyone is helpful, thorough and down to earth.

Staff and manager were helpful and amazing in assisting me with dropping carriers and switching to AT&T. Wish I had dropped Verizon sooner!!!

Fast service. Helpful and friendly staff. Good service, good prices, nice plans. Will continue to do my business here.

Joan was super helpful for me today. As complicated as I was he made sure that I knew my options and that everything got handled in a professional manner . For it being my first time in a AT&T store I would 10/10 recommended this specific location .

Great customer service! Stephanie and Trey were great. Extremely helpful and knowledgeable when it came to answering my questions.

The staff was wonderful helping me with my issues when I wasn’t spending any money. So helpful above and beyond! Tk you At&t

Sarah Was more than helpful the few times my husband and I have come in with issues. She is patient and optimistic! Ask for Sarah, she’s worth the wait!

Ive been with AT&T for over 10 years, spend over an hour trying to get a new phone and upgrade my plan. Im told it to come back at 1 for an appointment the next day. I show up at 1 .....there was no appointment... 2 employees are available but ask me to come back again at 2? This store needs to recalibrate their customer service. Today was a fail for AT&T @ FM 646.

Sarah was great! This is the second time she’s helped us with upgrading our phones! Quick service... knowledgeable... we’ll be back!

Both Bethany and Trey have been tremendous with their customer service. I usually don’t like to go into retail stores because I rarely feel prioritized, but the other day was certainly the exception. Bethany answered all my problems with my billing and really took the time to listen to what I had to say. I ended up adding two lines and switched to Uverse for an incredible deal. I walked out a happy camper. If I have any questions in the future — they are my go-to’s.

Joan went above and beyond to help get us the phones we needed and was very helpful getting them set up! Highly recommend!

Awesome place to go to overall to get help or assisted on at&t services and devices. Its a big store with lots of selections on phone cases, screen protectors, ear buds, chargers and more. The employees are super helpful, and the wait is long at times which is base on their 5 star quality help to each costumers. The nice beautiful set up they have relaxes you too while you wait.

If you go to this location ask for JC, he’s the best. Went above and beyond my expectations.

Great customer service. Happy employees who are eager to help. Definitely the best cell phone service in the whole state. Fast service and never miss a call. Will be a customer for life.

Very helpful and patient. Really appreciated the time he took to explain everything. Thanks

Sam did a wonderful job. Wait was to long.

My helper was SARAH she was amazing through the whole process that I needed help with!! This store is very welcoming

Debany and Joan were amazing!! They did a return for me, so I could upgrade to a bigger phone, even after the store closes. They were both so helpful and very knowledgeable. Very professional!!

Steph ROCKS!!! Unbelievable patience and service support for tech challenged person.☺️☺️☺️☺️☺️ Trey thanks for help as well! You run a fabulous store!😀😀😀

Joan helped me out amazing got my phone up and running....thanks a bunch

Dalton was very helpful and knowledgeable in handling my account. Very courteous and explained all details very clearly.

Just tried this place for the 2nd time and have never met more uneducated salespeople about Samsung products, and was told that there was a Samsung store in the Galleria for me to go to. I dont think this store likes people to spend money there. I will never return to this store, its been one bad experience after another. How do you sell phones and accessories and not know about the accessories or tell a customer to go to another store to get what they want?

JC was amazing! He answered all of our questions and was super helpful. We are so glad we saitched today.

Great experience. My service guy, Joan, was very nice and knowledgeable and a pleasure to work with

Joan was really helpful and was really fast too! He helped us set up all of our phones and put on all the screen protectors as well!!

Joan was amazing. Best customer service ever.. Y’all need more like him.

The BEST!!! - Joan is super friendly, super helpful, knowledgeable and super patient!

Went in to the store for a bill payment and wasn’t really happy with my bill, till trey helped me out and made my day so much better! This store is the best!!

This store practices bait switch. I was promised no more than $200/mo to switch from Verizon. I wrote out everything I needed and was reassured $200 a month or less.I switched and first bill was almost $300. After multiple calls, visits to the store, and plan changes, I agreed to no more than $225 per month. I got this in writing from the store manager at this location. After more calls, temporary credits, and store visits, my bill is still $265. My data limits have been reduced without warning or plan change authorization (documented). I have met multiple people in the store with the same complaint. Its bait and switch. False statements to get you to buy, then a series of plan changes that dont fix the problem. I am well documented and I will begin posted detailed accounts on every review site available. The public needs to be aware of these practices.I will now sell my AT&T locked phones at a loss and go to T-Mobile. They will provide better service for a flat $120- no fees.

Great staff and always helpful

Handsome Dalton was very quick and efficient. I highly recommend him for future help.

Dalton was super knowledgeable and had amazing customer service. Definitely earned a customer for life!

Stephanie has really made my visit very quick and easy, set up my phone with out any trouble. Debany also helped us with our accessories!!!

Thank you SARAH for helping me with my phone and tablet problems on jan. 29th, we will be back to see you for our next phone purchases

Joan is a super cool dude. Not only was he helpful, but his humor and charisma made the time fly by.

Great experience! Quick and super helpful! Recommend Joan to anyone!

Great store and very bright sales people. Enjoyed learning new techniques.

The representative was very helpful, and solved both questions and issues I had.

My husband & I worked with Joan today while at the store & he was very helpful and knowledgeable.

Trey, Dalton and Rigo were awesome help! Highly recommend

Joan was great with getting us our new phones and setting everything up for us.

I came in with questions and Trey and Sam were awesome working and answering my questions.

Joan was awesome! Took plenty of time to make sure everything transferred to my new phone! Thanks!!!

Debany is very knowledgeable and courtesy. Great customer service.

Great service! Debany is great! Highly recommended!

Had to get a new phone. The staff was friendly, just took a long time to get some help. Still waiting for the $100 reward I was supposed to get on top of the $200 reward for getting Direct T.V. that weekend. Thus the 3 stars.

It was 30 minutes before closing when I walked in the store. I wanted information on balances for 2 phones enrolled on a monthly payment plan. My ultimate goal is to reduce my monthly bill for the 3 lines total I have on my account or find another carrier. I was approached and greeted with a smile by Sam. Unknown to me at the time, Sam is still learning the process. Sam and I sat down at a table with Debany, Dalton joined us shortly afterwards since I was the only customer in the store. I must say the chemistry between the 4 of us felt like old friends coming together for a chat. As I began asking Sam questions, Debany filled in information. It was then I was told Sam was in training but it did not matter. Sam was professional and looked to his peers for guidance, as a master trainer myself I hold that quality in high regard. Sam and Debany gathered the information needed to access my account. As they worked together I began a conversation with Dalton about options for television. I was totally against Dish, (and always will be), then he told my about AT&T Now which peaked my interest considerably. I got that information to go over later when I get home. By now Sam and Debany have looked at my account and came up with a solution that gives me the service I want and cuts my bill. Before we proceeded, Debany phoned the manager, Chris at home and informed her of the changes she needed a manager’s approval in the morning. Chris took the time and came in to the store, reviewed and approved my account. By now it was well past closing.I wanted to thank the staff at that location for excellent customer service. I have been with AT&T since the early 90’s and frankly did not believe options were available to lower my bill. However, you have managed to retain this customer and that’s saying something.

Employee Mr. Sam, at AT&T, took care of us very well today. They have great sales and great service. I shall return.

Stephanie did a great job helping us with a new phone and ordering a replacement phone.

Really nice crew of people. They made simple what I thought was going to be a very hard task.Too, I found out that the department stores do not have a better price than the AT&T store.The price here is the exact same price as I paid at Wal-Mart a month ago.However, there is a huge difference between this store and the department store where I bought my phone.The workers at the department stores know nearly nothing about the available phone plans. I had asked several questions when I purchased my phone and the department store clerk could not nor would not get the answer for me.Here, to every question that I asked, I was given an answer. When the clerk could not answer a question, I was referred to someone who could. Several of my questions required the clerk to do research on the internet, but every one of my questions were answered.I told the clerk that from now on, I will be returning to the AT&T store to do my phone business.

Great service today! Deb was a big help with my account and getting a new phone set up.

Stayed late to help us transfer us from a different phone service. Joan is a great employee, 10/10 would recommend

Experience excellent!

My phone was stolen yesterday. Because I am not very tech savvy, I went to the ATT store in Dickinson for help with the insurance claim. Ralph (sorry,I didnt get his last name) assisted me with putting my claim into the website. This portion of my claim has been seemless. Top notch customer service.

Not much selection on phones. But the p people were courteous and friendly.

Sarah at this location was AMAZING! The service was fast, and she did everything she could to save us as much money as possible. Thanks Sarah!

Fabulous customer service with outstandingly knowledge and supervisory capabilities! Hope I get Trey again and every time I need support!

Great experience.... Quick and convenient process!

Debany was amazing!!! She was so helpful and kind!

Trey and Stephanie R were a great help!!!! I will definitely be back!

Joan took the time to ensure my problem was fixed, helped us with our account, and even took the extra time to put our screen protectors on.Thanks Joan!

We just switched from Verizon to ATT. Service isnt as good as Verizon, I dont have service in Walmart across the street. I can live with the spotty service but what has me really upset is we switched to same money. The guy that signed us up said our bill would be a certain price but its $150.00 more that what he said. We are now paying more than we did with Verizon with spotty service. They also got my social wrong on all paperwork. If they can fix these issues I will give 5 stars.

Fast and easy, Stephanie help me with everything thank you

Went to get my daughter a new phone and Joan was great!!!

Its always clean

Needed a phone replacement. Employee here was very honest and helpful and able to get me a new phone just like my current one at no cost. Thanks!!!

Went in today to try and get visual voicemail set up on my Galaxy S9+. The customer service guy in store had to call a separate customer service rep to try and get visual voicemail on my phone. After many failed attempts from the person on the phone my ENTIRE voicemail was deactivated and removed from my phone making me lose ALL of my saved voicemails! I am upset because I needed those voicemails for legal purposes. The in store rep as well as the one who he was on the phone with should have known that could have happened considering he told me has been with ATT for 10+ years.... I was not offered anything for the trouble they now have put me through. Extremely disappointed!

I’m not sure about anyone else who works here but if you need something from AT&T - ask for JT. I was having a very bad day and was not at all thrilled with AT&T. He very kindly helped me fix my phone and get me connected again. Then, when I had more troubles the next day he patiently fixed that too, he offered some intelligent advice on a couple other questions I had as well. Usually I leave AT&T very frustrated but I am happy to say that thanks to JT that’s not at all how I left this time.

Great service! Bethany was really helpful!

Both James and Stephanie (sr.) Were wonderful !!! Patient and professional!!! 😃

Dalton was very helpful and made the phone buying experience.