A great place for anything electronic, I love just walking around looking at all the newest technology! They do not carry items that are off-brand or low quality, its only high-quality tech! And although that is really nice, it can get a bit expensive. The customer service is amazing! A always get welcomed as soon as I walk though the door, and if I have a question they will go out of there way to answer it! Overall a great tech store!

I find Best Buy generally a good place to go. They have survived a lot of changes and have adapted to the market seeking to provide people interested in electronics with what they are looking for. Staff has always been friendly and helpful. It is a little tough with the problem with shipping but got the help.I needed. Thank you

We are currently building a house so stopped into the Duluth, MN Best Buy to purchase appliances during their Fourth of July sales. Chauncey Riggs, was Top Notch! He was knowledgeable, friendly and efficient with our transaction. He made sure the appliances rang up at the sale price, included any free installation and made sure we had all the necessary cords/lines needed for our house. Would definitely recommend seeking out Chauncey at this location!

They have an overall very helpful staff, with some more friendly than others. The cashier who checked me out yesterday recognized my friend and remembered she had left her backpack last time she was in the store.. so she was her and was able to recover her lost item. Thank you to all the Best Buy employees at the Duluth store for always putting up with late visits and their incredible geek squad and technical support staff.

I used to work for Best Buy years ago, so admitting any bias.Good service, good selection. Store is well lit and feels open and inviting. Staff was friendly and helpful.

Not the store it used to be. I purchased a computer online for in store pick up and it said the computer would be available in One hour, after paying for the computer it then said it will be available in a week. I called Best Buy to find out that they actually charged me twice for the computer and the reason it showed pick up available today was because of a store with in 250 miles of you has it they say you can pick it up today. Then when canceling both orders I’m told the money won’t be back in my account for 3-5 business days! Now I need a computer today because mine crapped out and not only do they not have the computer in stock but they have enough of my money that I can no longer get the computer I need until they return my money. I’ve been a loyal customer for 30+ years even tho they are over priced for the sole reason of good customer service however the customer service is gone as well. Can’t believe how rude the lady was on the other end. Never again will I shop at a Best Buy.

Very happy to see an electronic company dedicated to recycling electronics

Great park to relax or explore nature. Beautiful gardens and a tower to climb. Wish Id had more time. Will come back sometime.

Not what it once was... Confusing layout and way overpriced!!! Not too mention after 5 minutes of walking around trying to find their selection of smart watches, I asked an associate where they were. He told me they were in the fitness section... Then pointed out they aisle like he was directing traffic for the fair. Problem is it wasnt busy, and the selection and price were laughable! With the combination of poor service, high prices and limited selection I would go elsewhere! Not what it once was = the beginning of the end of most retail establishments.

Good prices. Fast curbside service!!Been throwing them my business whenever possible.

The service was good and the people listen to you

Great customer service on a question I had. Found out they have a home advisor service where they send out an experienced person to consult on electronics, appliances and more.

Over the years Best Buy has really stepped up its game. So many different types of electronics not sure what they dont carry. Found items I have not seen yet.

Very good place everything u can buy ..

Was able to find what I needed right away. Less than 15 min in and out! Staff very friendly and helpful!

The salesman was helpful. I got what I needed.

Not a real fan of big box electronics stores, but BB serves a purpose. Good customer service.

I appreciate the honesty of the Geek Squad person I spoke to. It was refreshing to hear that he had little experience with assistive tech. Thanks for what was able to be fixed. Ill make an appointment for a longer session soon.

Good friendly staff. Some are knowledgeable. Great experience today

I had a after market amplifier installed in my 2010 Camaro. And my stereo ROCKS now. Thank You, Best Buy Guys.😁

New to town and came in the other night to buy a TV a few minutes before close. The employee was not only willing to help me with my purchase, he also got me painlessly signed up for Credit. Can for the life of me remeber the young mans name, but yall should figure it out and give him a raise

Fast friendly service. checkout is fast and plenty of checkout lines open. they have available curb side service. knowledgeable support staff

Steven was very helpful. The young lady who also checked me out was very knowledgeable on the best buy warranty that is worth buying. Thanks again for the wonderful service

For what their business is evolving too. Makes sense. Mostly a showroom for online ordering, but has also had items in stocks for me and proce matched Amazons lower prices where I couldnt get the item delivered in time.

My washer didnt come like it was supposed to. They made it right and I walked out with a nice washer and dryer and range they are the best. Chauncy was great could not thank him enough.

The place seemed busy as we stood in the back area by the large Bluetooth speakers for about 4-5 minutes before being asked if we needed help. The help came right away (approx. 2-3 minutes) and helped us. Only thing I was unhappy about is the floor models not being in stock when they were on display with no sign saying they didnt have them. We still found an excellent 300 watt Bluetooth speaker. All in all I enjoy Best Buy in Hermantown.

Wanted to purchase a fit bit type wrist watch thingy. The sales person looked at me like Id grown two heads and walked away.... so did I, right out the door.

Great service, great knowledge, a little pricey but you get what you pay for...

Standard BestBuy. Staff was friendly and helpful. Found what I needed.

The employee got on his phone and found a price match and my total went from 167.00 to 90.00!! So I left the kid some cash as a thank you I was so happy.

Went for a TV but forgot to get the smart one.

Went in there with a product with a defect, they worked with us to replace the item. Quick resolution. Great customer service today.

Best Buy has a friendly staff willing to help you find what ypu are looking to buy. The store is well stocked with good items.

The staff were quick and professional when I bought my laptop!

Good service, great selection. Staff is easy to talk to

Very helpful and knowledgeable about their products.

Great place to get a TV and stereo equipment.

I tried ordering something online. I screwed it up. I went into the Appliance department. The employee that helped me was very helpful. He helped me cancel online order and help me get the right thing.

I loved speaking with Jason and Ryan at this Best Buy in Duluth, MN. They were brilliant and full of information, which I was seeking. The store has limited stock, however. I went to the computer section looking for the 2TB Microsoft Studio, but they dont carry that in their store...only online. But the staff at this store is personable, knowledgeable, and efficient.

Its a Best Buy, but thats not what makes it five stars. Its the employees that show up, be knowledgeable and helpful.Ive made several large appliance purchases at this location and they helped with setting up an installation and taking care of the replaced equipment without any issue.Ill be back to purchase more appliances, and future electronics.

Went there got my daughter exactly what we were looking for sales man was helpful very kind I will be coming back in the future.

Very little in stock, staff just tried to sell things I didnt need because they dont understand the products they sell.

Att desk person had no clue two versions of a Samsung phone were not different, thought it was just a different name. Someone who wasnt aware would have had a bad experience. We left and went to att store in the mall which was 100% great. Note to staff, its OK to say you dont know, look it up, and be sure than to pretend that you know and be wrong.

All the electronics you need in one store. Workers are very friendly and helpful.

Great service, great prices

I was terribly disappointed that a deal I found on the BB website had given the wrong specs on a laptop I had gone to purchase.

Made an online purchase and it was ready for me next day to pick up. Great service.

I got there 7 min before they closed to buy a new phone and they were super helpful and didnt rush me out the door you guys rock !!!

This is where i buy my games and technology devices. I love it!

Not bad slow but experienced staffing.

I just have to say I ordered a dryer from Best Buy on line. I was given a delivery date. The day before I was called by the truck driver stating when he would be at my house he gave me times between noon and 2 o’clock the following day. The next day I was called at 1 o’clock stating that they were on their way and they would be there at my home at 40 minutes. When they arrived they were the nicest men and so helpful and informative as to what I had to do to connect my dryer. They would’ve put my dryer Pettitt been ready to hook up but at the time they came it wasn’t. Again I appreciate the kindness that they showed

A slightly bigger BestBuy than Ive been to in similar size towns. Their stock appeared to be a little light but I think thats to be expected given their online competition these days. Staff was friendly and I found what I was looking for quickly.

Over the past couple months we have bought two LG front load appliances. The washer and dryer are great, but more importantly I wanted to complement all of the staff whove helped us with these purchases. This includes not only the sales staff, but also the cashiers and those who helped load the appliances into my truck.. To be honest, we had not used Best Buy in a few years due to a negative level of customer service. However, given our most recent experience, youve certainly earned our respect and future use of your Duluth Store.Thank you

We found EXACTLY what we needed with one clerk helping us find EVERYTHING.

Help was good. Prices could be better

Needed printer for a chromebook. Very easy to find one that was compatible and very easy to setup with my device.

Usually have everything Ive needed, however this last trip their inventory seemed pretty low. Probably not their fault, but still a little disappointing.

Will never order anything from the website again. It is an absolute mess and the main 888 number is even worse.I ordered a dishwasher in November 20. They charged my card, said it would take a month. Wife takes the morning off work to make sure to be home for delivery. Receive phone call on the delivery day saying that the item is out of stock and I should call the main line to switch make and model. After dealing with awful customer service on the phone, finally got another model ordered with an estimated delivery date of another month.I took the morning off work this time to be home for the delivery. The washing machine comes the day it was supposed to. The delivery guys installed the machine and it turns out the machine is broken.Not sure why I have to be the one to call and exchange the junk machine. Called the store to try to talk to someone local only to be told to call the main line, to be given the run around, handed off, hung up on, and wasting 2 more hours on ordering a new machine. Fingers crossed on the next delivery in February! 3 months after the initial order date. My expectations are very low at this point!!Update: According to installers the machine was broken out of the box, but I double checked and it was just not plugged in properly. Will be cancelling the new machine replacement but the complaint still stands.

Most disrespect I have ever seen and I dont appreciate the fact that if you look poor that you get looked passed apon. Iv also experienced the fact that the will deny your check just because of the way you look even if theres money in your account because that happened to me at the Duluth Best buy so in my opinion this is the most worthless store in the world and I will be talking to their manager about my experience

Helpful but slow to get to you but otherwise great as always

Very pleasent staff. Curb service excellent. I accidentally left my tablet there. With 30 minutes some called to let me know... I SO happy..

Shelves were empty. Out of stock on the few items I went to purchase

Great experience shopping, friendly staff and good quality selection.

Very knowledgeable staff that are always helpful and ready to answer any questions you have.

We were in & out with what we wanted in 20 min.! Associate helped a lot! Smoothest transaction!

Didnt have what I needed, but advertised that they did.

Verrrr nice!

No inventory of anything. How do they stay in business?Employees are generally friendly, there is the occasional grump.Store could use a cleaning badly, and a refresh and inventory stocking.

Love me some best buy

The only thing that I didnt find to be top notch was that I couldnt find either of the items I was looking for.Being the day after Christmas I certainly understand the video game title I couldnt find. Unfortunately the lack of selection in tablet cases was frustrating. Im sure the market dictates that but it was still off-putting being the only tech store in the area and a large city.

Had to wait 10 minutes for someone to help me. Staff seemed to be more willing to help people that were looking at more expensive items than I was.

Helpful and knowledgeable staff. Prices are up there though

20 minute hold to ask if the have an item in stock

Definitely “5 star” service, although the staff was sparse, everyone was friendly and very helpful! I’ve had good experiences with the Geek squad, purchased several PCs, printers and camera equipment over the years with solid helpful service and competitive prices.With my most recent visit, the store floor manager was actively monitoring and in fact helped me multiple times find the items I was looking for or found the best person to assist with technical questions.For geek squad, always best to make an appointment (even before Covid). Please be advised that certain repairs may have to be shipped out for repair and you may be without PC equipment for several days! TIP when you call for an appointment it may be worth exploring if they have the ability to do on site and confirm how big is their backlog.However, I found it disappointing that I was unable to purchase core photography items as in the past. Be prepared to purchase online, very limited stock for DSLR cameras lenses or filters and accessories. Imagine needing your remote shutter release for night time photography (Aurora storm) and none in stock, not one option.Living here in Minnesota I like to support Minnesota owned businesses, but this really put a damper on my experience in the shift of merchandising camera accessories.

They say they price match but they do not. Very disappointed in their customer service.

Prices way to high to even walk in ever again poor selection unfriendly staff

Very knowledgeable young men in computer dept

I went in to buy a ROKU. Im cutting the cable! But Im also a Tech idiot. I asked for someone who could speak to me as if I were their grandmother. They turned me on to Jared. Thank God! Jared was so good, explaining how to connect the roku, even took everything out of the package and showed me how to connect it in one of their televisions.Thank you Jared! Your grandmother loves you!

Had a appt for fixing my kids PlayStation as stated on there sight they fix them they called us and told us they dont false advertising is bad business

Great service when I have questions

Went to look for car audio, was really surprised to see how very little they have. Bestbuy used to have a great selection of items and brands for car audio and now, sadly, the pawn shops probably have more to choose from

Staff was very friendly and very helpful. They answered all our questions and never made us feel like we were wasting their time or making us feel rushed in any way. The displays had very useful information to go along with the products and pricing was good.

Its a small Amazon warehouse. Eh.

I would have to say overall experience at this Best Buy was pretty good... The Young people they have working there actually do know what theyre talking about when it comes to the electronics... But then what young kid doesnt know about Electronics these days... LOL

Customer service is quick, better than past years for sure

Theyre dog friendly, and the allowed my dog to come in and let me finish buying a new phone with him.

I had a specific need to connect two computers in a specific way and they provided a person who had the knowledge so I got the right stuff

Best Buy is still the best store in the Midwest for cellphones, computers, TVs and all of your electronic needs. They also have a large appliance section with all of the top brands. The staff is professional, knowledgeable and courteous. They can help you with all of your questions or leave you to shop on your own. They have the most knowledgeable staff of any store I have been to.

They had good customer service. Not much in stock BUT they had free next day shipping.

The prices are much higher than other places like them and the staff is not very knowledgeable about what they are trying to sell but atleast they are nice.

I thought it was cold & unfriendly. They could have made it more welcome.

Convenient location and they have the electronics and printer ink that I need.

My son wanted to purchase a good gaming computer and all the accessories. The person who helped us was also a gamer and was incredibly helpful in my son making choices on keyboards, monitor, and explaining important aspects of the technology. Always a good experience when we go to Best Buy.

I returned a camera with a factory defect. All employees were knowledgeable, efficient & respectful. Unfortunately, they did not have a single camera that I was interested in purchasing in stock.I was able to order a camera with expedited delivery that is scheduled to tomorrow.

Brought in my computer to be serviced through Geek Squad....I was sadly disappointed by how rudely I was treated at their counter...it was not just one person, a new employee, but others managing the department. My impression was nobody cared and they were just all joking around. Drove 2 and half hours and was in the store for literally minutes. Im 57 years old and have shopped at Best Buy for as long as I can remember. This was the only retail store I truly enjoyed going into.. unfortunately, I am going to replace them with Amazon.

Good quick service did a price match without any Hassel

They had what I wanted !

Staff was excellent. I was asked by every staff member that walked by if I needed assistance and all of them said if I needed any assistance in time come find them, theyd be more than willing to help. Store was very clean and checkout was efficient and great as well.

This review is primarily for the auto service center. A few years ago, my remote start died and I took it to northstar ford for repair. They said it would take 45 minutes to fix but gave it back 4 hours later and said it couldnt be fixed and just be replaced for around 400 bucks. I took it to best buy and had them put one in for around half that. When I picked up my car, the tech asked me who had worked on my car before and showed me a picture of all the wires that had been cut and just left that way by northstar. He said that he had never seen such a mess from a professional but showed me he had repaired all the damage he found. Recently, the remote starter stopped working and they fixed it for no charge and wouldnt even let me give him a tip!

Always some one near to help you find what you need!