Circle BMW wanted $1100 to replace the boot around the CV joint which is not the proper fix. AAA replaced the axle appropriately with a 3 year alignment for $980. Others places wanted $1695 without alignment.

Friendly service. They go out of their way to make sure you leave with all your problems solved, or questions answered, even if they cant solve your problem.

Great place! Friendly and professional staff!No waiting ! Express service ! Mary was very helpful! I will always recommend this place.

Always great service! Honest & courteous.

The lady was very helpful. And planning my trip.

They installed 4 new tires I had bought off TireRack and honored their discount price without hidden costs. They also properly balanced the tires by removing the old weights and placing new weights on. The new tires were tested at highway speeds and worked well!

This location is always very helpful and does a great job!!!

Posted business hours are misleading. The auto care department will still help you after 4:59 PM but the rest of the staff wont lift more than a middle finger if you want anything additional.

Quick service, great mechanics!

Best place for car 🚗 repair

Very helpful and accommodating

The service was good. I did have an issue with a wrong part being installed and I took my vehicle back they reordered the right part and installed it at no charge so as of right now I am a happy camper.

Went in for a Trip Tik. Saw the sign outside Oil change $19.95 Scheduled an appointment with Abdul for Monday. Fast, efficient, friendly service. I had no idea that AAA oil change came with a tire rotation. Spoke with 2 young gentlemen in the repair area also. They made my experience totally satisfying. Thank you. My car runs so much better. Awesome job! I will be back.

Great Service

Good service,,, but try to sell services not needed.

7/31/20An UPDATE from the 2019 incident below; Today I went to take advantage of the free oil change AAA offered us as a result of causing serious damage to my car by NOT screwing on my tire lug nuts last time. Now AAA advisor Chris informs me they have NO idea what Im talking about, and refused my business. GO ANYWHERE ELSE for your automotive work, AAA is so poorly run I would fear for your safety (like my tire falling off as a result of their negligence).-----‐-------------,------------------------,,,---------8/19/19My wife went in for a simple oil change last week, and they did not properly mount her tire. When she pulled away the tire began to fall off the car. The AAA shop manager apologized and claimed this did not cause any damage, but another shop showed that the lug nuts and bearings were in fact badly damaged by this incident, and the car was not safe.The worst part is they allowed my wife to eventually drive away in an unsafe vehicle, after claiming to fix it. The wheel could have snapped off at any time. This damage done by less than competent mechanics put my family in danger, and is costing me hundreds of dollars to repair elsewhere. Shame on you AAA. Ill be filing a claim with the NJ Consumer Affairs Bureau, you should not have a license to repair vehicles in this state.

I wish I could give this place zero stars. I have been using them for years, for what I call light service, meaning mostly oil changes, since for my 2005 Town and Country, with AAA discount its about $28.00. I have had them do very minor repairs when I absolutely knew the problem, like a faulty oil pressure switch. But here is why I am very upset. at around 80K, I had my oil changed and they said I needed new struts and shocks because they were leaking. For major repairs, such as brake service, and something like this, I go to ASC automotive in the Highlands because they are super honest. I then took my car to Andy at ASC and he checked and said there is nothing wrong with struts or shocks. Today, at 84K miles I went to AAA for an oil change, fully expecting them to say I needed new struts and shocks. But no, they said I need a brake fluid flush (which may or may not be true). How is it possible my struts and shocks improved by driving the car 4K miles? Sarcasm? Absolutely. This place is not honest.

I called today and talked to Tonya who was so genuine and knowledgeable I was immediately a fan. Thank you Tonya for your service

I have never taken a cruise a vacation, but have been thinking about it for so many years. I walked into the AAA office and immediately was introduced to a cruise professional, Heidi. She spent a tremendous amount of time with me, going over multiple scenarios and trips, down to the finest detail. She added her insight to every decision I needed to make. She was fantastic.By the end of my visit I booked an absolutely perfect cruise at an incredible price. Im so excited to take this trip. Ill definitely use the AAA travel service again.

This is THE place for paper maps. When the GPS isnt able to help due to accidents and traffic we will now be ok with our quality maps.

I never have a problem when I come here. Everyone is nice and friendly.

Oil change took forever and as a AAA member it isnt worth the price to go through hassles and complete waste of time. a family member came here for repairs and they are AAA members also. he didnt get his car back when promised and repairs were done incorrectly. if you care abt your money, your time, your car DO NOT COME HERE.

The Car Care service has consistently attempted to overcharge me. They told me I needed 1,300 worth of work on my car when two other mechanics gave me a maximum estimate of 600. The astronomical estimate is also WITH the 10% discount I get for being a AAA member. Sadly, this is not the first time they have tried this one me.While I am extremely happy with my AAA membership for road side assistance, I highly discourage anyone from using this specific locations mechanic services.

I recommend these guys if youre a AAA member. Their prices for their oil changes are very low. They have a professional staff. When you make an appointment, you are usually in and out of there in good time. Their mechanics seem very well schooled and what theyre doing. And of course they offer more services than just Car Care. They have a lot of tour books, Maps, and other things that help planning a trip very easy. They also have a very professional staff in there.

I was very pleased with todays experience at AAA Care Care. My A/C was not putting out cold air and I wanted to be ready for summer, which I hope comes soon. I called and set an appointment. I was in and out in about an hour and fifteen minutes with cold air, which will soon come in handy.Heather was the service writer who made the appointment. She was very pleasant to deal with. AAA emailed me a coupon this morning for A/C work. So I guess my stars were all aligned. When my vehicle was finished, Heather told me that it was going to be less than originally quoted. Now thats a pleasant surprise!By the way, they have a clean, comfortable waiting room with work stations and WiFi if you have come catching up to do while you wait. The drink machine is a bit difficult to operate, but Heather can multitask and assist.If you have problems with your vehicle, I recommend you try AAA in Eatontown. I hope it wont be necessary, but I wouldnt hesitate to do business with them again.

If youre a fool, then this is the place for you. This place deserves no stars. The place should be taken over by hard-working professionals who understand how to do real, grown-up, big-boy business, who understand the benefits of and responsibility of communicating with its customers. They need to be shown that what theyve got going on there is insulting to those who work hard and only want to give good businesses in ones local area their business. Its too bad that such a decent ideology is foreign to those supposedly in charge at this place. I gave them only one star because my comment wouldnt be accepted without choosing one. Ill give it to them because the place is clean. Other than that, take anything they say with suspicion, skepticism and with your hands up on defense. I would play it safe and bring your car somewhere else. Its disturbing to me personally to find myself needing to do this, but, good people dont deserve what I was forced to experience. I can only hope it helps you.

QUICK AND HASSLE-FREE EXPERIENCEMy car was making a high pitched squeal, which became worse when the A/C was on. I suspected the serpentine belt was worn. I made an appointment online with AAA and someone called me to confirm within 10 minutes. When I arrived the next day I was quickly greeted and was able to hand over my keys right away. After a quick inspection, they identified that it was in fact my serpentine belt, and it needed replacement. It was replaced in only 20 minutes! I was back on the road before I even had the chance to get settled in their waiting room. I paid exactly what I was quoted when I first made the appointment, and they did not try to persuade me to get services I don’t need (like so many other mechanics try to do). This has been the best maintenance/repair experience I’ve had by far. Thank you AAA, I will be coming back to you for all of my car needs, and will be recommending you to others as well.

Weve taken our car there several times and been completely satisfied each time. They took the time to take my wife and I out to the garage, lift the car and literally show us all the things that were in need or repair or replacement. I appreciated this because I knew I wasnt being gouged, I had seen the cracked and leaking parts with my own eyes. The warranty on the work is nice to have as well. Well be back.

The mechanics and front desk individuals will try and separate you from every nickel of your money. The front desk people who call themselves mechanics will tell you what is wrong with your car even of google says they are wrong. This place is worse then the veterinarian hospital. Save your hard earned money and find another mechanic.

Well had to go here because I renewed by aaa over the phone and it said total 157.00 and it included a 1.00 to go to some sort of fund. I told her I did not want to donate the dollar and said 156.00 right and she said yes. Well on my bank statement was billed 157.00. Called them three times in a 2 week period got the run around and they said the 1.00 was credited to my bank acct. Well it never was. Had to go to their office here and get my dollar cash back. I dont know what kind of scam they are up to but dont include me. A 1.00 is nothing but when I tell someone not to charge me for it and do it anyway thats when you will give me my dollar back. Be aware when you get your renewal that you see this and you can decide if you want to donate a 1.00 of your money to them and not let them decide with your money. Ripoff alert.

Theyre okay but I had some items stolen from out of the cab of my truck.

I have to say I was very impressed with the service there... I was In for a oil change and was in and out in less then a hour. Lauren was very helpful in explaining to me what my car had needed during an inspection. Also explained to me what stuff needed replacing right away and other things that I have some time on...will deffinatly be back

Long OverdueWant to thank Heather for inspiring us to become members for many years.We love AAA Services

Honda Accord 2008. Got Front Brakes and New Rotors. Brake Fluid Flush. At AAA Car Care, Eatontown. Very Satisfied.

I went in for a $19.99 oil change and not only did they do thoil change and upgraded my car from a standard oil change to a semi synthetic oil that made the engine starts much quieter as if the synthetic materials stay on the metal causing a very nice smooth sounding engine (for $19.99) but also pulled tall the tires off, measured all the brakes and rotors (I had all of them changed 1 1/2 years ago) so no brakes needed but they tested the battery and it was on its way out only supplying 520 cold cranking amps but it was rated at 750 for my car but was under warranty from another shop so I brought it back and the other shop changed the battery for free with only 23 days left on the 3 years free replacement on the battery, if not for AAA the battery would have gone bad after the 3 year free no pro rated period and they would have pro rated the balance of the battery, thus saving me a good $80.00 if the battery went bad after the first 3 years.I am very impressed with the thorough inspection that this AAA repair facility did on my car, so many times car owners do not see or hear of scheduled regular maintenance items, rest assured that this shop is on its toes when it comes to looking out for your cars best condition, Thank you for a wonderful insight into the world of synthetic oil as I am very much enjoying the quiet smooth starts. Robert Goldman.

Got quoted $1300 worth of stuff, half of which I didn’t need, and then the labor was $700. Went to my dealership for an inspection, was told what I really need and was only quoted $700.Don’t take your car here.

Was fantastic. best travel experience of my life

Very nice and friendly. Did the job correctly too. Will go back.

When I brought my car to AAA in Eatontown I was immediately impressed with how welcoming and sweet the service writer Lauren was. She made the process simple and understanding and over all a wonderful experience!! I highly recommend this facility

Needing to get an oil change for my car, I went to AAA like I always did. Numerous times no complaint until a few months ago. Had my oil changed and upon leaving and driving to the mall across the highway, my car stalls out and white smoke is erupting from my tailpipe and hood. I immediately pull over and call AAA immediately. Granted the service manager met me over and drove my car back to the shop (hence 2 stars). Apparently, they forgot to properly secure an oil regulator device causing my engine to over fill with oil. Good thing I didnt drive far. Im due for an oil change again and kinda hesitant about going back to AAA in Eatontown again .

Had my car towed here. Keep in mind I had a terrible weekend because of the two service leaving me put in dangerous level cold but thats another story. This repair shop did the work which was fine. I find out a few days later they stole my tool set from my trunk :-( I cant prove it so idk what to do but I absolutely put it there like I always do and the only other place it was that had my key was them. Im so disgusted with AAA right now. Such a great company and the last complete interaction was a nightmare of treatment. I lost a lot of faith. Will still use for now but never this shop ever again.

If you like solid and trustworthy work done while service reps treat you very kindly and your every concern is catered to, then this AAA is the 1. Specifically, Dan is an exceptional Rep. who takes good care of you.

Its affordable with good customer service

I was able to get same insurance as I was with someone else but cheaper.

I can’t recommend anyone taking your car here for service. On my way to work car was acting very strange so I dropped it off to have it looked at, as I work close by allowed me to walk to work while it’s being looked at. I am not AAA member and from the experience I had most likely will never become one. They charge me about $123.00 including taxes for a diagnostic fee which I personally felt was high but I’m here ok can’t expect someone to work for nothing right. A few hours later I get a phone call telling me my strange noises and clunking that I was hearing were some bad parts at the rear of my vehicle it was going to cost me about $900.00 roughly to do the job I declined the service paid there diagnostic fee and took my car back. I live about an hour from my job so I nursed the car home ordered up all the parts I was told were bad and when they came in got to work fixing my car replaced all of the parts I was told were faulty and a few others for good measure. After all said and done NOT A SINGLE PART I took off my car was even close to faulty worst part is it wasn’t even close to being the problem my car is having. So glad I didn’t have them do the job the amount of money I would be out of and it not fix my car is crazy! In the end I paid $123.00 for my car to be 100% misdiagnosed and if I wasn’t capable of doing some car repairs myself roughly out another $900.00 to still have a broken car. I will give them some credit there customer service or counter reps are very friendly and respectful to work with, as for there so called car techs I strongly urge people to go elsewhere as I would rather be told we don’t know what’s wrong with your car then to be told a slew of parts are bad only to change then out and they all be in good usable condition and not be the cause of my troubles.

The Customer Service Is Outstanding. Usually a very rare find when dealing with Automotive Service Centers. Also Quality Automotive Service and Efficiency

Ordered euros for an upcoming trip. Fast and easy

Repairs were perfect and Heather was an outstanding help.

Nice clean modern looking place with nice people.

Excellent service from the moment I walked in the door. Explained everything I needed and offered more info. When I declined interest in the addl services they did not persist in trying to sell me something I did not want. Friendly and professional staff.

Went for a Triptix. 5 minutes, in and out.

Customer service couldnt have been nicer or more professional. Great, speedy and thorough service.

Each time Ive been there they gave me a quote that did not change when I returned for that service. I think the prices are reasonable and the service center clean and pleasant to wait in.Anyone that Ive come in to contact with that works there has been friendly and helpful.

A few weeks before Christmas 2015 I went to the AAA Eatontown NJ car care center for an oil change. $1300 later (tires, battery, rear struts….) I left thinking OK, at least my car will run well for the winter. I get on the highway that Monday, and my car starts shaking and shimmying if I go above 60, whereas before I would be driving on the GSP at 90 MPH and not even be aware I was going that fast. OK I take it back they say it has to be my bent rims, so they rotate the back tires to the front, front to the rear. That Monday, same thing. I go back again, and this time they tell me they will “re-align” my tires. Now the good news is that the re-alignment worked, the bad news being that they either didn’t do it the first time or they did it wrong. But at least my car was driving the way it used to, pre $1300 expenditure.So then I go back in early April for another oil change, fool that I am. After they check my car they come and tell me I need a new battery, that the one I have is “marginal”. Needless to say I am a little shocked, since supposedly they changed my battery in December. As it turns out, along with never doing my tire alignment, they never changed my battery either. Makes you wonder about the rear struts, and the oil changes! But anyway, they now put the new battery in. I had posted this review on their website, and so around April 20 I got a call from a gentleman telling me that he was so sorry for my experience, that this was not their normal way of working, and to compensate me for my trouble (3 visits at Christmas time just to get my tires re-aligned, plus the battery aggravation) they were going to refund me the cost of both those items, and wouldn’t I please reconsider using their services again. I said I appreciated his efforts and would try again.Now here it is 8 weeks since that call, and they have never refunded me anything. And when I made an update to my review on the website, calling out their dishonesty and underhandedness, and generally sleazy behaviors, they took down my review. So here is my warning to all you potential clients – just because it says AAA it doesn’t mean that it is, and in fact this facility is undermining the AAA brand every day that it stays open for business. Their prices are nothing special, their service is clearly shoddy, and their management dishonest. So why go there? Jiffy lube looks better by the minute!

Quick and easy to get my international drivers permit. Lots of opportunities that AAA offers that I didn’t know about!

We love the place Heidi Massey was so good and helpful and so far we got great service from her

Mechanics do not know what they are doing.

I made an appointment to get an oil change specifically identifying the year, make, and model of my vehicle and was told the charge would be $69.00. Upon arrival the price quote mysteriously changed to $100++ and I was told that this was due to the additional oil needed for my vehicle. Given that I identified all of the information when I made the appointment I was shocked to say the least, so off I went to the dealer and got it done for significantly less.......who would have thought??

Now that my car is out of warranty, I have all of my work done here. Pricing is reasonable, the waiting area is clean and comfortable, and work is done in a timely manner.

Brought my car in with a check engine light and a loud noise coming from my engine. Lauren got my car right in and when the tech told her what was wrong she got back to me right away. She also didnt try to sell me stupid services. Best service writer I have ever dealt with!

BEWARE ANYONE PLANNING ON GOING TO THE AAA CAR CARE 251 STATE ROUTE 35 EATONTOWN NJ 07724I SPOKE WITH THEM 3 TIMES BEFORE I HAD MY VECHILE A 2002 FORD TAURUS WAGON TOWED THERE EXPLAINING I WAITED A REBUILT ALTERNATOR INSTALLED AND TO RECHARGE THE BATTERY.WITH MY DISCOUNT I WAS CHARGED 731.13I WORK IN A GARAGE WITH MECHANICS WHO STATED THE JOB SHOULD HAVE TAKEN 1 TO 1/2 HOURS. I WAS CHARGED FOR 2 1/2 AT 11.41 HR.THE REMANUFACTURED ALTERNATOR THEY INSTALLED WHICH IS ANOTHER WORD FOR REBUILT,I WAS CHARGED 347.98 I GOOGLED ALTERNATOR FOR MY CAR AND PRICES RANGED 80-100 FOR A REBUILT ONE.THE NEW ONES WERE ONLY 150-200.NAPA WHICH WE USE AT WORK.ONLY CHARGES 129.00 FOR A NEW ALTERNATOR FOR A GARBAGE TRUCK.AUTOCARE OF ALLENHURST NJ QUOTED A PRICE OF 400.00WHEN I ASK MR RAY SLONIESKI WHERE THEY ORDER THEIR PARTS FROM HE STATED WE GET THEM FROM AL OVER.I FEEL I SHOULD BE REIMBURSED 300.00 FROM AAA EVEN THAT AMOUNT IS STILL ABOVE THE MOST EXPENSIVE QUOTE THAT I COULD OBTAIN.

They towed my car to give me a battery they put in 9 months ago.My car couldnt start.They put a battery in and it started they said my transmission was leaking fluid and needs to be fixed.It shouldnt be driven.I asked them to to me to my mechanic which was north a half mile from there .they wouldnt do that but they will take my car 4 miles north of there to my house ????????????????ADIOS AAA.Buy roadside assistance with your auto insurance its cheaper than an AAA membership

Very helpful staff. Professional. Good location as well.

January 4th I had to have my Audi TT toed to the AAA Service Center. The undercover had come loose and I was unable to drive. The staff were friendly and accommodating. They took care of me immediately, removing the undercover. I was in and out in less then 20 minutes.

Great Customer Service Agents! Wonderful services.

This place is trash, we sent our car to get fixed but instead, when we got it back after paying $700 to fix it, the car was even worse than it already was. They ruined it. I wouldn’t recommend going there to get your car fixed.

They definitely like price gauging. I brought my car in for a sensor valve repair that should have been around $300 - $400. I was shocked to see 4 different estimates that totaled over $2,500. The first estimate/bill charged a diagnostic $102 and they no longer credit it to the cost of repair. Why they charged so much for the diagnostic when I already hooked a computer up to the car and had the same readout is beyond me. I told them to do an oil change, but in this trumped up estimate they discovered an oil leak. Why do the oil change, if there is a leak that is requiring you to drain the oil? They gave me an estimate of $815 for the change of the gaskets/oil pan. Another way to jack up the price. When I told them the car was under warrantee for that, it became a battle to get them to make the phone call to get the service approved under the warrantee policy. They claimed it was denied, when I called the warrantee company ... they never called. Then they said no one answered the phone, but I got through on the first ring. Poor customer service. Eventually with a big battle, I let them do the work under the warrantee. Instead of quoting the work I wanted done (oil change and the valve), they added a bunch of things to jack up that quote to $1,100 to include belts, tie rods, etc. I got a second opinion and they said HOGWASH. Then I get a fourth quite $450 for the tune up.

This garage professionals have given me nothing but problems.my car stalled on Route 36 i had it towed to this facility, they told me my fuel pump needs to be replaced they charged me$800 for it.when i picked up my car i got check engine light on i had to take it back, they said it was fuel level sensor thats connected to pump has problems we will fix it and they fixed it(appearently) 2 days later my car stalled again i had it towed to same facility and first i was told its a fuel pump issue and they will be taking care of it since its their fault and i can pick up my car in evening.in evening i get a call from marqus saying my cars fuel guage has gone bad so that needs to be replaced and i have to pay for itclearly fuel guage has issue with new fuel pump and they wont admit it its their fault and they are keep asking me for more money one issue after the other.i advise PLEASE DO NOT GO HERE!UNLESS YOU HAVE TONS OF CASH LAYING AROUND DO NOT GO HERE YOU WILL ONLY GET RIPPED OFF!

Service is always great here. The prices are a little high, but what shop is not.

Love AAA! Discount attraction tickets, Car Care, Insurance!

Synthetic oil change, w/tire rotation and check list review for less than $42 as a member!!!

Membership is waste of time and money!!!

Worst AAA location I have been to for the last 15 years !

Clean place and nice staff

I have a membership with then

These guys are great!

All good

Very disappoint 1st time

Great place

Wait time

Excellent place visiting it is a pleasure very good

Great bilingual attention and answered all my questions

All ok