I had a great experience at Open Road Honda. Madelin was great she helped me out through the process! Ask for her! I love my new Accord Hybrid!

Sales person VJ and his manager Robert were awesome ! We recently bought a new HR-V from them, and they made the whole process very clear and pleasant right from the start, and the whole experience was very smooth, painless, and stress-free. They were both very professional and knowledgeable. VJ worked hard to get us the best deal possible, he was very attentive and informative, and he efficiently covered everything to get us out the door with a new car just within few hours. Thank you VJ and Robert for a great service of above and beyond ! I recommend them both !

This review is about the service department, not the sales department. I believe my assigned advisor, Mira, lied to me about the condition of my vehicle during what should have been a routine oil change. I was told by Mira that the mechanic working on my car said that the coolant was low and the brake fluid was extremely dirty and recommended flushing and replacing both. She also kept trying to recommend a wheel alignment which I had already told her I did not need when I dropped the car because I had that done elsewhere recently. This should have been a warning to me to not agree to the other services. After I paid for the work, I looked at the receipt and paperwork, which included the 21 point inspection. The inspection found all the fluids were at acceptable levels and that no additional work was recommended. Mira lied to me over the phone to convince me to get work that was not needed, increasing my bill to over $500. I cannot believe such a supposedly reputable dealer would lie and pressure their customers to get unnecessary work. This violates any sense of trust between a customer and the business. I will never get routine service work done here again and will tell all my friends the same. DO NOT TRUST THIS DISHONEST & DECEPTIVE BUSINESS!

My car flooded in the last storm we had so I needed a car ASAP. Needless to say I was very stressed trying to find another car especially with a car shortage right now. When I went to Open Road Honda in Edison, Eric Gomez helped me. I told him what I was looking for and he was able to find exactly what I needed and in the budget I had. When you think of dealerships you automatically know your whole day is gone but he made it a quick, stress free, and pleasant experience. I was in and out within a few hours. It is a pleasure to work with him and I highly recommend him. I can’t thank him enough.

I had a great experience buying my new car. And I really appreciate the great assistance that Matt Keppler provide me during this process. He got me a very nice deal. Very professional and efficient sales person. I strongly recommend him.

Grateful for the effort, patience and professionalism displayed by Erik Gomez in helping me replace my leased vehicle. Will definitely be back when the timing is better... as I have every confidence Erik will get me a great deal.

Had the pleasure of recommending Erik Gomez to a client who was in the market for a new vehicle. His sense of urgency and effective communication style yielded a seamless transaction. Will absolutely pass his info & Open Road Honda on to anyone in need in the future!

The process was very trustworthy and comfortable. Our salesman Zoe was amazing! I have no complaints with the services of Open Road Honda. I highly recommend you visit if you are looking for a new car.

I could not be more satisfied... from initial communication, to keys in hand. Nick is on point, sharp, relative, and despite a super-busy Saturday sales floor, knows to to take time to RESPOND & COMMUNICATE.Katan is above and beyond. His patience, professionalism and sincere personable approach is tops

Be careful with this dealership. They say that they participate in the Costco Auto Program, but when I got there they sat me down, showed me the Costco invoice - everything was in order, but we asked to see the car. My wife and I waited by the door for the salesperson to bring the keys and when he returned he said you arent going to believe this, but someone just bought the car. They obviously had zero intention of selling the car at that price. I have owned 3 Pilots in the past (and one Fit) - all purchased from Madison Honda. Madison Honda did not participate in the Costco Auto Program, but I called them for pricing anyway and they told me that the Pilots are being sold at a premium. I dont have problem with that because they were being honest (and didnt waste my time). I cant say that for Open Road.

My dealing with Open Road was good, they had cars, and my dealing with Erik Gomez, in Sales, was even better. It is rare to find a sales person that is not pushy, very informative and professional. Eriks grade A+!

I want to give a big shoutout and thank you to Mike Hui. He made my experience extremely transparent and easy. As soon as we stepped in the door, we were treated with kindness and respect. He’s very honest and helpful. I was given all the numbers up front and received no curveballs while signing. Very satisfied with my purchase and would highly recommend Mike Hui to everyone whose looking to have a great car deal in the market. Thanks again to Mike Hui. Amazing experience and definitely a happy customer !

Quick, easy, and to the point. If I could describe open road Honda in three words, there is no better choice. Madelin will provide the best service when purchasing a new vechile👍

I highly recommend the sales consultant Victor Sandoval. He was knowledgeable, informative, creative and overall very professional in my time at Open Road Honda. Ask for him next time you are visiting or are looking to purchase a vehicle.

I just bought my first car and my experience at the Open Road Honda was wonderful! I went to at least 3 Honda dealerships before coming to Open Road Honda and at each one I was told extremely different prices. The moment I walked in I was greeted and felt like I was going to get a good deal. The sales representative I dealt with was Besnik; super knowledgeable about the cars, explained all of the details, and was helpful finding my dream car. He made the process of buying my car super easy and fast! Highly recommend asking for him and John they both explain all of the details.

I had great experience with Mike Hui. He is very professional and helpful. He made the process very easy. Looking for Mike Hui if you are going to buy a preown car. Thanks again

We just recently got a 2022 Honda Civic Sport and our sales person Vanessa Bueno made the experience spectacular. The whole process was smooth and painless and she made everything very very clear. She helped us get the best deal possible and made it feel as if we had known her our whole lives. I extremely recommend to anyone who goes there to purchase a vehicle to go with Vanessa Bueno, you will not regret the amazing sales person she is!

V.J. was a great help. He made my car buying experience comfortable and easy. Definitely recommend. 👍

Ive been a long time customer of Open Road Honda, but have never been more satisfied until meeting Mike. Mike Hui is really attentive from start to finish. Hes knowledgeable about cars, and genuinely tries to help. Even after the transaction, I feel comfortable coming to him to help out with servicing, etc. I hope to even get new cars from him even though he works in preown. Mike Hui ftw!

We had a great experience when we purchased our Honda Pilot! Omid Faraji was great and very patient. He showed us many cars and explained the differences between each option with great knowledge and professionalism! We definitely going to go to him again when it’s time to get our next Honda!!

Don’t trust this dealer I showed at the dealership they number on there website they couldn’t honer it tried to make me pay 4500$ over that number no point they rip you off go to planet Honda fast and caring people and best deals ever. Open road Honda total rip offs.

SO HAPPY! I was referred to this dealership, and am very happy I went.Hector was super nice, went above and beyond, and the whole process was super easy. Stanley was wonderful and made sure I was informed and happy with all. I LOVE my new car, got in and out, with the car, same day, and couldnt be happier. Let me say, there are many Honda dealerships closer to me. However, I drove 40 minutes to THIS SPECIFIC dealership, and am so glad I did. Service A+, Car A+. Will be recommending Open Road Honda to anyone and everyone who is in the market for a great car. :)

I lost my car in the flood Ida and was not prepared to go get another car, I was worried about financing due to my credit being low. I spoke to Erik G. at Honda In Edison and he made the entire process so easy and made sure I got the BEST deal. I told him which car I was looking at so when I went to go sign the papers he had everything ready for me and I was in and out. I am so happy with my purchase!!!!! :) Thanks again Open Road Honda!

We had a great experience leasing our Honda Madelin was friendly, knowledgeable and patient.I would recommend whether leasing or buying a car to come here.

We bought an HR-V today from VJ - it was an amazing experience! VJ was patient and knowledgeable, answered all of our questions, and listened intently to our needs. He helped us compare vehicles, explained each feature, etc. He definitely earned our confidence and we plan on being repeat customers at Open Road thanks to VJ. Great experience!

Wifes 2012 Pilot got flooded during hurricane Ida. Needed a replacement quick. Not only did our salesman, VJ Lund, work around our busy schedules but ensured the best possible deal during these low inventory times and made this transaction quick & worry-free. He will definitely have our return business

My wife and I recently purchased a new Pilot and had the pleasure of working with VJ. VJ was very friendly and knowledgeable. He made our buying experience easy and stress free. I would definitely recommend VJ to all my friends and family for their next car.

Mike Hui made this process very easy . no headaches straight forward great Sevice !!! Thanks Mike really appreciate it

Great experience my daughter and I were shopping for cars this summer. Lawrence was knowledgeable on the cars we asked about. I have worked with him before as he has been in the car business for awhile and knows what he his talking about.

Recently bought a 2022 Honda Civic and our salesman was Lawrence. He gave us a great experience buying the car and would recommend him to just about anyone. Answered any questions we had and was very honest and upfront.

Jorge Silva the salesman and John the manager were being helpful and friendly. I had very good experience with them. I would recommend all my friends to them. They are fast and accurate. Thanks

Over the two years Ive had to deal with this terrible dealer, they have given me nothing but stress. Buying the car took over 4 hours (I missed a concert I was planning on going to). I was extremely pressured to purchase extra insurance, which two years later, the dealer refused to fulfill.They routinely ignore phone call, planning service takes weeks, and forbid you need a recall, they take months to get the part in stock.Of all the car dealerships Ive dealt with, Honda has actually been the worst company (although my 2019 Insight is a good car).The customer service is dismal, the professionalism is non-existent, and I look forward to getting my insurance refund and never having to deal with these racketeers again.

I don’t wish any single mom with a high pressure job with a time limit to go into any car dealership!!! What you are going to find are sharks that descend on you. It is the scariest situation ever, that is what happen to me and I was petrified. Then I went to Open Road Honda in Edison and met Erik Gomez and I was blessed to have him help me in a highly professional and sincere manner. Erik was not out to rip me off or fool me with any kind of games. He is an honest hardworking good man. Someone like him can change the reputation of the car salesmen industry. There’s nothing shady or unprofessional about him and I will be forever grateful to him and the dealership he works for.

Hi, I have been having worst experience with this dealer . Have a leased car and they have sold me warranty . When I tried to use the warranty I came to know there is no warranty exists. As I understood later that Dealer missed to buy warranty whereas he is charging me every month for it. I was told I Will get the refund but there is no communication or refund for the whole 3 years as they missed to create warranty order with their partners. have been reaching out to this dealer (in person, email,Call) but not successful.

The customer service I recieved from Lawrence was GREAT. I had all my questions answered and will definitely be recommending friends and family come see him when they need a car. Thanks again.

This is a review of the service department not the sales area. The service here is excellent. Mira is really friendly and helpful as an advisor. They don’t try to sell you stuff you don’t want or need and when they work on your car they keep it super clean. I have even had an issue one time with the pan guard on my odyssey and they fixed it with apologies and no cost. I will use them as long as I drive a Honda. Now a brief comment on sales:Sales division is not my favorite part of Open Road but if he available ask for Stanley Moe. He is an honest trustworthy salesperson.

Thanks to Erik Gomez for the experience at open road Honda. Erik made buying my car a great experience!!!!

Amir was the GREATEST sales rep I have ever had. He really fought for me to be able to get me into the payments I wanted. I am so happy to finally have had the help I needed and wanted! 😃

Me and boyfriend worked with Madeline Yesterday. Madeline is the BEST from the dealership. She was very patient with me and me boyfriend. she explained all details and got us to an amazing price for my 2021 Honda Accord even though my credit was not good, she made it happen so I got my 2021 Accord 😁. However, Madeline is very professional and makes you feel comfortable in the working with her. I honestly recommend Open-road Honda and Madeline. 💯💯💯👍🏻! Ask for MADI ❤️!

There is a worker in the Certified Used car office by the name Ajay K., and he is an absolute superstar at what he does! He is extremely friendly, knowledgeable, and overall just a great guy to talk to. During the whole time, he was understanding, transparent, and never once tried to B.S. me which created a very comfortable atmosphere. He is willing to work with you so that you find the best car you are looking for, for the best price. Ive dealt with salespeople in the past and Ajay is definitely a different breed for the better. He never tried to push anything on me and genuinely listened to my concerns. If you are looking for a used car, I HIGHLY recommend working with Ajay!

Madelin was great she was super helpful throughout the whole process

Met with Amir & was extremely happy with the service. He answered all questions I had and made me feel confident about getting me in the right car.

Purchase car from Lawrence at another dealership. He was professional and accomdating.I recommended my co÷worker to go see him. She and husband just purchased a car from him and commented that he was professional and helpful with narrowing their choice of auto.

I had the pleasure of dealing with Erik Gomez on my recent purchase of a new Honda Passport. I was in an extremely difficult position as my insurance company totaled my prior vehicle due to water damage from Hurricane IDA even though it was still driveable. I was under pressure as I had only 2 days to find a replacement as I was going on vacation a few days after the salvage company picked up my car. Erik did not pressure me like the salesman at other dealerships because of the current shortage of new & used cars due to delivery issues caused by Covid-19. He was extremely helpful answering all my questions, showing me a ton of the vehicles features making the experience an enjoyable one. I put down a deposit to hold the vehicle until I could return from vacation (almost 2 weeks after my test drive) & get the settlement proceeds from insurance. I did not have a way to get to dealer since as I had no car upon my return from vacation, so he was nice enough to come to my house on Monday to bring me to the dealer to complete the paperwork, make the down payment (from the insurance proceeds deposited in my bank the week I was away) & pick up my new car. He also helped set up a lot of the tech features on the car before I drove it off the lot this past Monday. He has also answered numerous questions the past few days and directing me to Hondas website to answer questions not covered in the quick reference owners manual that came with the car. I was also able to request written copies of the full 607 page Owners Manual & 127 page Navigation Manual. In short, Erik made my difficult situation a lot easier & I was able to thoroughly enjoy my vacation knowing I would be coming home with a new car the day after I returned from vacation.

Had great service from my salesperson Jordy. He was knowledgeable and walked me through the process perfectly. I’ll be coming to him next time.

My experience was great! Jorge Silva was extremely helpful and thoughtful throughout my experience in finding a car that best suits my family. Definitely recommend!

Staff is very friendly! I purchased a vehicle from Lawrence, who was extremely knowledgeable and friendly! Great experience and love my new car!

Extremely BAD!!! Service. Trying to get Service Department 3 days is a row by phone. No answer!!! Trying to chat: the answer is: provide phone and an email and we will contact you! Trying to phone Sales Department - no answer: Nobody is here to answer the call. I dont know where is this 5 stars review is coming from!

My step-mother had entered the establishment, and every representative was busy with customers so no one could help her out, but Raheel came up to her and brought her into the office to help us out. Went to four different Hondas who were price gouging before coming, and making a deal with Raheel, he had the best price, and was very calm, kind, nd respectful 10/10 experience, will only get my cars through Raheel.

Recently I purchased a leased vehicle and I was working with VJ. He made the process really simple and easy. I would recommend him to my friends for their next vehicle purchase.

We normally buy Honda with a lot of truest, I also with the same assumptions. I have taken Honda CRV just around 3.8 years back . and just in this much time my car AC stopped working and they needed to repair to fix it. it cost me approx $1100 . There is not a single rebate or off for just 18 miles on this. In future I may never buy Honda better to go for companies who is having better long time coverage. I am not satisfied with Honda and AC system. which stop working so soon. You keep calling customer service they rarely response. I think I have done big mistakes to go there perhaps I should get better and cheaper service outside some places.

Review of the service dept. This place is very unprofessional. I brought my car in for an oil change and when the car was returned part of the leather was ripped off my manual stick shift. I complained to the rep and she seemed annoyed that I was complaining and then tried to get the manager who was nowhere to be found. I had to leave so she took pictures and told me the manager would call back. Has been over a week and no call back... there was also a note left in my car on quality of service issues should be reported to the head of this dealership. Tried calling that number and no one picks up. This is the kind of service Id expect from a local repair shop not a national supposedly reputable dealership. Never going back here again! Stay away!

I bought a used car from this openhonda dealership they sold me a good car VJ their salesman is awesome he assisted me to get a discount.thanks VJ

We had our car serviced recently. The work was done well but one thing we noticed was that we were not notified of the completion of the job until much later when my wife inquired about it. It was a long wait and it would have helped Open Road being cognizant of their customers waiting. All in all the work was well done and very professionally handled.

Would recommend the service center, have gone here at least 5 times, they have always done a good job, you don’t need an appointment mon-fri, only complaint is that it is rather expensive and sometimes they suggest extra nice to haves (like new windshield wipers) that aren’t really necessary. But they have been honest in not replacing things like brakes/tires before they have actually worn down, so I trust them a bit more

Mike cislo is the best! Helped me with my mom and my own car— been other places, wont deal with anyone else but him!

I purchased a Honda CR-V. Open Road provided the best price by over a $1000 after negotiating online with 3 other dealers. This price was given online without any need to negotiate. My only complaint was that when we got to the dealer to purchase, there were dealer installed options that were not provided in the online price quote although it was stated in the fine print that it did not include any dealer installed options. These options were things that we didnt necessarily want and were way overpriced. We were able to easily negotiate the price of these options to 15% of what they were listed at making them reasonable for what we were getting. I understand that dealers need to make money but they should be open about them upfront during the online quote process and sell them for a reasonable price. Our salesman, Conrad, was great. He was knowledgeable and helpful. I would definitely buy another car from them given the overall experience.

I have never walked out of dealerships this fast or anyplace for that matter, sale person tells me that they will sell 4500 over the MSRP, once I told him how much I’ll put down he goes to his manager and tells me 6900 over the MSRP MANAGER SAID, they just trying what ever they can to sell making customers feel bad if they leave they will not get anything better then what they offer very disappointed by the dealer.Ps also very in sensitive the manager was making fun I told him my car got flooded in the Ida flood I asked if there was any deal since I heard some dealership were helping customers out they said they charge extra as a joke went as far as putting it on the paper I wish I took a picture of that paper, civic car I thinking about buying.

I have good experience with sales person VJ He is good person I was buy 5 cars by him He give me good deals every time and very cooperative every time He explain everything about features and what is beneficial for customers and what is not He always suggest beneficial to me Thanks VJ for loving care of me as family member and open road Honda team

Amir was great. The process was super easy and quick, he was great and was very thorough. I love my new car!!

If you want to buy a car from here, everyone will be all over you to buy it including the managers. However, everything is going wrong with me at the same time with this dealership right now. First, I have been trying to reach out to finance guys for last 20 days with absolutely no response. Second, I give my car for service & I am returned in very dirty way. Thankfully, I have been promised that they would fix my car at no cost. Let’s see. But I am not updating my rating until I get to speak with finance specialist over there to discuss my current lease options. Look up for my number it should be on your file. (2019 Honda Fit)Update: after the recent exceptional service for my above issue & also helping me reach out to the finance guy I am giving two more stars for the service I received. Keep it up team Honda of Edison!

Purchased a Honda Accord Hybrid today!!!. Salesman Amir was professional and courteous. The process was easier than I anticipated.

Mike Hui from preowned department is really professional and helpful. Being patient to answer all my questions. If you need a preowned car, you should definitely ask for him!

Re: customer # 369953I would never go again. I called for an appointment for a visual inspection of brakes. I was told that I did not need an appointment to come in. I arrived at 12:02, left at 3:00 pm., it took 3 hours for a visual check of the brakes. I am a diabetic there are no bending machines, nor chargers for cell phones. I asked for a phone charger to used, I was told that they did not have any.I advised the person who assisted me, after two hours waiting about my diabetic condition and he said that they were working on my car at that moment. One hour later, still waiting.How inconsiderate facility. If customers have to wait for such a long time at least have bending machines and phone chargers available.If I knew, It would take this long, I would have gone to DCH Honda, of old bridge.At least, they have bending machines and they provide to their customer with complimentary free, brake diagnostic test with appointment.

Dayna is the BEST In this dealership. If you go there then Ask for her- and rest assured, you will get Top-Notch Customer service and then you dont have to worry about anything. She is very professional, and very customer focused person. She went out of the way to arrange a car for my brother as e needed particular color. During this whole process, she kept communicating with us providing us the update and finally arrange the car with color what we wanted. Overall delivery process of car was very smooth. She also took time -post delivery to explain all features of car (as it was hybrid model). We definitely felt special there, the way we were treated with respect and the way we got help and were taken careoff. There is no doubt, she is the Role Model her team. She has set up the example of World Class Customer Service!!! I am going back again to her next week to get a car for my daughter. And all my friend/family knows at this point that they can contact Dayna for best deals for Honda.

Extremely happy with the purchase of my Honda Accord. Jordy is very knowledgeable & the finance manager Nick was able to get me approved!!

I had a wonderful experience purchasing my first “new” vehicle. The process was stress-free and pleasant, Thanks to salesman Joe Faraji who was also very thorough and knowledgeable. He was able to find me a vehicle that suited all my needs. Open Road Honda is the best!! R. Veloz

Eric Gomez did a very good job and convinced us to get the car (Honda Civic Hatchback Sport) from Open Road. Really appreciated his help.

Was in need of a vehicle asap and chose this location. Victor was extremely knowledgeable in all aspects of each model and described everything perfectly and clearly. He was very helpful and we were able to seal the deal quickly and smoothly. Highly recommended as we also have previously purchased from here before.

If I could, I would give them 0 STARS! Using scams to trick customers to buy cars. Preadding fees (car preparation fee, added “mandatory” 5,000 dollars of fees, FAKE discounts). When we tried to test drive the car, a second salesman showed up and said that another person wants to buy the car for a higher price, if we don’t buy it now, and trying to PRESSURE us into impulsively buying the car. After our HORRIBLE visit, we obviously rejected the offer, we saw the second salesman in the car we wanted to test, there were NO PEOPLE in the car, contradicting what they said about people wanting to test buy the car right after us and solidifying the fact they were trying to TRICK us. They also said that they received the car without oil, which is false as you need to drive the car onto the truck for transport, and added fees for such. BUYERS BEWARE!

I wish I could give a 0… this place is the worst! There are too many other Honda dealers to accept the level of service they offer. Don’t do it!! Elizabeth is rude and incompetent. Their Salesperson took my old lease plates and ran up E-Z pass charges and they won’t do anything about it… not even give me paperwork saying that I turned the car in. I will not be getting my next lease from them obviously. Beware!

Amir was awesome!!! Very knowledgeable and helped my fiancée and I find the perfect fit for us. Will definitely be going back to him for all my vehicles!!

Juan was super helpful and helped us get the car of our dreams definitely recommend him to anyone looking to buy/lease a car !

Your service representative is so rude! She put me on hold for 2 times and then hang up. The 3rd time I called, she keep silence so she didn’t have to answer the call. What kind of service is it? This is so rude and unexceptionable

Just Bought Honda CRV from Open Road Honda. Excellent service and interaction. Robert is very awesome and extremely good in explaining everything. Came out with Car very happily. Thanks Robert and Open Road Honda team.

Bought a car two days ago through the Costco program. Juan B was a salesperson and he was terrific. Far less impressed with the financial guy who was very clearly ticked off that we did not purchase additional warranties. One caveat: We purchased our last car there 10 years ago and, both times, we discovered that you have to allow about five hours! That is nuts.

Travis is the man here at open road. I always go to him for everything I need to get done for my car and he makes sure everything is in good shape. Really nice and great service from him. He helps with everything you need help with a smile is very responsive. Greattt !!!

I can’t say enough about how much I loved my experience with Mike Hui from preown department. provided excellent customer service, thx for his patience to help me out. Definitely ask for him if you need a preown car

I am a second time buyer and My go-to person is Vanessa. This girl should be Promoted and possibly train new hires. She hears what your needs and expectations are and then gives her honest suggestions.. She doesn’t waist your time with lies for her personal gain, she is no nonsense and straightforward person which is hard to find in this line of business.. If you are looking for a Vehicle to purchase or lease and need good advise, VENESSA IS YOUR GIRL..

My cousin and I went in this past month and was helped right away by Jordy. He listened to what was important to her and got her qualified and found car options that met her needs. When Jordy found a car that She was happy with, he made the process of buying fast and easy. He stuck to her budget and found the best car for my cousin. She is very happy with the experience, it was professional, customer service was on point,, finance made things quick easy and explained anything so needed, and She left a happy girl with a new car. Thank you Jordy and Open road Honda. Highly recommend and Jordy was great to work with!

Jorge Luis is very good! I was happy with his service. I would give him 5 stars. However, the people in the plates department are a mess! They took over 2 months to get my plates!!! And now Ive been trying to contact finance for weeksss!!! And I can stay on hold for over an hour waiting for them to pick up my call, but they never do. They dont even get back to me If I leave a message. No matter what day or time of the day I call. They are never available!!! WORST OVER THE PHONE SERVICE EVER!!

Erik was super nice & helpful during the whole car buying process. He was super patient with us and was super super helpful. A+ service.

I went to Open Road Honda in Edison looking for my first new car. Upon walking in, Rich immediately greeted me and began assisting me in my search. I identified the car I wanted and he set me up with a test drive. Upon return from the test drive he answered all of my questions. The buying process was quick and fairly painless. Rich took the time to sit in the car and explain the car’s numerous features to me and he did not hesitate to give me his number for any questions that come up once I start driving the car. Rich followed up with me the next day to ask how I like the car and if I have any questions about it’s operation. I would recommend Rich and Open Road Honda!

Mike Hui is very nice guy from preown department provided excellent customer service, ask for him if you need a preown car”

Quickly wanted to give credit where its due! Kevin Rosa greeted us from the moment he saw us looking at vehicles. He didnt miss a beat and answered all of my questions, diligently worked with me all while maintaining a fun and professional attitude. I had been to at least four dealerships before coming across Open Road Honda and was becoming very discouraged and feeling just like a sale to other sales consultants at those other places but Kevin did the complete opposite for me! So glad he was able to help me from start to finish!

Mike Hui from preown sales was very helpful and patient, very knowledgeable about the cars, if you looking for a preown car, ask for him

Mike Mike Mike ! Excellent job ! Mike Hui from preown department provided excellent customer service, and ask for him if you need a preown car

I dont know what the bad reviews are about. I had a good experience at this dealership.Of course the price they provide online are too good to be true and they do add a bunch of dealers installed options but at the end of it, the price is still competitive as compared to other dealership.Do your homework, know the invoice price and you dont be upset if you negotiate well.I worked with Judy at this dealer and it was a no pressure and pleasent experience.

We were treated like loyal customers and an extra level of respect. The salesman we dealt with (C. Eddy Orellana) was very friendly, super helpful and went above and beyond. He did everything he possibly could to make us happy and ensure we got our dream car. The staff was wonderful and very accommodating. We will definitely come back here for our next vehicle.

I purchased a CRV from the salesman Amir last year. I called him today about helping me set up an appointment with the service department. Amir showed the same professionalism helping me with the appointment and checked on me throughout my wait time. I highly recommend Open Road Honda and the salesman Amir

Will never come here for service. Place is a “S” show. Mob scene. They tell me on phone to come by for an oil change no appointment needed. LOL. Was a cluster. Stay far away. Makes me glad I do not live in this area of NJ.Back again. They outright make up stories. Clueless. Said wait would be 2 hours. It is over 3 hours and car remains untouched. They are typical “car salesmen,” making up stories.Plus they do not even take care of your vehicle like other more professional dealers….Geesh at least provide a complimentary car wash!!

I just bought a pre owned car yesterday from Deryl, he was very fair and personable.

This is a great dealership. They are well staffed with knowledgeable sales staff. Our rep, Willie Rodrequez was extremely helpful in securing our car. He managed to get us a really good deal without any pressure. They have an amazing service dept and a great waiting area with free snacks and coffee. We have been to every dealership all over the metro area and this is the best and Willie was tops when it comes to a sales person.

Today my daughter and I worked with Madelin. Madelin was very patient with us and got us to an amazing price for a safe and beautiful car for my daughter. Madeline is professional yet makes you feel comfortable in working with her. I recommend Openroad Honda and Madeline.

My fiancée and I recently purchased a car at this dealer with Jordy. Jordy truly made this such an easy and smooth process. He kept us up to date on every step of the process and answered all our questions. Jordy was absolutely great! We would highly recommend you ask Jordy at Open Road Honda in Edison.

First time buyer. Lawrence was great and made me feel comfortable.

Louis and Vanessa help me out very respectfully and kindly. They are very good people. ☺️☺️☺️

I went to Open Road Honda to replace my seat belt (which is under lifetime warranty under normal use). The service department informed me that theyre going to perform a diagnostic check on my seat belt for $150 to see the condition of seat belts. 2 hours later I got a call saying my seat belts are not under warranty, itll cost me $300 to replace the seat belt, and theyll have to order the parts because they dont have any in stock. I refused further services and got my car in 30 minutes. The service department gave me 50% discount on the diagnostic check on my services so I paid $75 for 2.5 hours for my time. This car is over 200k miles so I did get a chance to look around the showroom during my wait and found a suitable vehicle I may purchase at another Honda dealer. I had great experiences with Honda vehicles and dealers in my lifetime, but this is the worst Honda experience ever even with friendly staff that goes out of their way to help you.

I’m very happy with my new car thanks to Jordy at the dealership

My wife and I stopped in on a Friday with the intention of looking at the Honda Pilot. We were greeted right away by Andy, and he made us feel right at home. Extremely polite and wanting to make sure we got royal treatment. The dealership was a bit busy at the time. He got us keys and set us up with the vehicle and told us to explore it and have fun. He came back to answer all of our questions and was very low stress. We wanted to buy the car and he wanted to sell us the car. There was very little back and forth, and at the end we felt we got a fantastic deal that we could not say no to. By the time we finished all the paperwork we could truly tell that Andy was a genuinely good person who wanted to make sure we were satisfied customers. I would definitely recommend stopping in to see him specifically if you are in the market for a Honda. He has even kept in contact post sale to make sure everything was still great.