Eddie was a wealth of knowledge and patience. He gave me his undivided attention for at least 20 minutes and I left confident that I knew everything I needed to know about what to buy in a desktop gaming computer after he thoughtfully and candidly answered my questions. The best customer service! I felt great after such an excellent experience. Ill go back to him for all my electronics.

So heres the deal. I am pretty happy that Best Buy still is here considering how much people want to purchase everything online. I was pretty excited to come by a TV here and help them maintain the brick and mortar program. Even if it costs a couple dollars more than online Im happy to make sure we dont lose the opportunity today just walk in and buy something..

Great store, came for a microwave and found perfect size and perfect price. The sales associate helping me (unfortunately dont remember her name) she was young lady, very polite and very helpful. Helped me to take it to my car. The store was pretty busy but everything seem to be very well organized, definitely will be back

Corey at Geek Squad completed my computer needs. I give him a 10 for the highest customer service. Great customer service at store

I’m always amazed at the knowledge that your personal has. Ready to help, and make sure you get the right stuff.

Surprisingly well stocked store with prices equal to our better than most on Amazon! Im starting to go to this store again to buy electronics. Bought several laptops and their service is excellent!

I bought my phone and headphones here its a pretty good reliable place for electronics. And they also have some of the exclusive nerf guns here.

It was great they helped me as soon as enter into the store thanks.

Juan is awesome! He explained everything and made sure I understood everything! He added things up for me so I could get the total price even when I kept changing my mind and he still kept being so nice! He offered me chair and he even got a wheelchair for me and wheeled me out when we were done. I will admit, I can be annoying the amount of times I change my mind and I am very picky so I am not the easiest shopper but Juan never lost his cool once! Boss man or lady commercial give him a raise!

It was good. Flagged down an employee who seemed to know the TVs... lots of questions and was patient.

It was good, busy, stocked, and flagged down a knowledgeable employee for advice.

I ordered an item online and it was ready first thing the next morning. I went to the store and was very pleased with the assistance I received. One of the employees greeted me at the door and got me my item right away and was very polite.

Didnt have what I needed but told me where I could find it! Very helpful clerk. Unusual to be told to go to competitor!

They totally sucked I went there to buy memory with all the specs of my PC the four person walked me back to the technicians for advice on the memory they had for me told me yes it was correct boy were they wrong the memory they sold me was even for a PC it was for a lighting system so had to return it ended up buying it online directly for crucial. I will never return to Best buy for anything that I need advice on because they dont know a-hole from a stick of memory

The best 1 Stop Electronic Shop.

Love it here. The store associate guided me to all the things I needed for my home office and was patient with my weird descriptions lol! Super easy to exchange the monitor I bought for a different one. Always great deals. Great selection.

Found the items I needed quickly. At least 4 different people greeted me. Were nice and helped. Check out process was quick and helpful about getting my information..

Great job Daquon! He helped me out with buying and setting up my new phone from start to finish. Nice and knowledgeable! Made the transitioneasy and smooth. Knows his stuff! Whole staff was nice and helpful!

They do not always have what I want, but overall the variety and availability of items is good.

I purchased quite a bit of audio and video electronics at this store. Theres always someone to answer your questions and direct you where you want to go. Good prices also

Multiple options for purchase! Products available upon request. Staff knowledgeable & helpful. Answered questions easily & listened to my concerns & requirements to purchase my preferred laptop!

Juan was very attentive and friendly. He helped us out with laptops and was very knowledgeable. We didn’t feel pressured to buy anything extra, he was very personable. All employees were welcoming and nice. Will come back!

Bought a great TV at a reasonable price.

Super friendly and helpful staff upon walking in. However once your on the floor area the few employees are too busy. I played with an employee workstation for 20 minutes just to try and get someones attention. Once some one did Inqure what I was doing they were really helpful.

Ryan was so helpful with my OnePlus 9 return. We were having compatibly trouble with Sprint/T-Mobile and he answered all my questions. Thank you so much!

Came in for a Plantronics blue tooth and associate at door first send me to wrong location. I was trying to hurry cause they closed in 10mins. When I went back to ask for location of product I was looking for, the front door team was escorting a shop lifter out. Then the same associate brought me right to the product and I was checked out. Still had 5mins till closing. Not the best experience but not the worst

I went to do Cajon location. I was approached by Bailey (young associate). He answered all my questions. He suggested the best computer based upon my needs. I was very satisfied with his help and advice. He convinced me. I am coming back to pick-up/purchase the item. Thanks Bailey....

Excellent service, very knowledgeable and friendly people to assist you, and the transaction was smooth from start to finish.😁👍😁

Went in to Best Buy to buy a new car stereo and back up camera for my daughters car. Easily expecting to spend $600 to $800. I stood at the car stereo equipment waiting for over 10 minutes after twice having been told by one of the employees that they were sending someone over. I should have known I wasnt going to be helped when he appeared annoyed that I came back the 2nd time to ask if someone was going to come over. Dont waste your time here.

Site showed laser printers available. They had zero. Claimed site was accurate, but didnt have any. Contrary? We had to buy online because while they say they have them, they do not.

Great customer service knowledable of latest TV quality on our budget, proper antenna (for our location since service sucks) & tilt TV wall mounts! So far no complaints.

Way overpriced everything friendly staff very helpful very knowledgeable.... That review was based on two days ago I came in today to buy a memory card reader and not one employee in the entire damn store with any help at all just kept pointing in One direction or the other 30 minutes later we have to order you one sir

My elderly father was having troubles with his new phone that i couldnt figure out, so i took him to best buy for help. Jared in phone services solved our problem and was even kind enough to teach my dad how to use his phone. It is comforting to know that best buy is there help and do so with kindness and patience.

Just want to thank Wade Barnes for helping us on our purchase. He was polite, courteous and very knowledgeable about the product we purchased. He went above and beyond, hes an asset to Best Buy. Best Buy store # 184 is where Ill be going to for my future purchases!!!

Beat buy isnt what it used tobe you can defently see internet sales and cutbacks have played a big deal into the downfall of Best Buy we walked arojnd for close to 20mins before we found someone that worked there the atmosphere and layout reminds you of a discount stirw not the Best Buy it used to me

Theyre like Amazon, but with instant gratification as you get what you need immediately. They dont have everything electronic related, but when youre in a pinch, theyll do.

Great service and helpful staff. Nick in particular was very helpful and polite when loading our new TV into my truck.

This Best Buy place is awesome. There is plenty of parking. The staff is friendly and they are very fast. I have never had a long wait in line, nor have I been ignored by any staff walking past. I dont know if this is one of the largest stores, but if it isnt, they should have made it one because this store is the epitome of amazing customer service!!!!

Have great customer service, they helped me to solve my problem to move all my data to the phone - they all week experienceThanks a lotFYIAll my phones and their excesorties are from best buy 😁

Amazing experience! Place was clean and workers were very nice and helpful. 10/10 would reccomend!

This store has great staff FRIENDLY AND HELPFUL

Shout out to Kenny in the Geek Squad who installed my new stereo system. He completed everything in under an hour and walked me through every feature of my new set up. Thanks for your professionalism and helping me out!

Bought a refrigerator, wanted to add a dryer to the delivery. Called store and message says sorry we are not answering calls at this time at this location,but we got you covered. What kind of store doesnt answer their phone? BAD BAD BAD store that doesnt care about providing good service to customers.

Super nice customer service they helped me get a decent price for a full car stereo installation

Typical experience at a Best Buy store. Friendly staff, knowledgeable reps in the departments. They always provide options on items I am looking for, and make sure I have accessories that will work with the product where needed. Have been going to this location for years and never had a complaint. Been to a few other locations in my area and the staff here are always in a good mood, and ask if they see people trying to decide on what they are looking at. Sometimes a bit talkative, but better than some competitors that ignore you.

Good store, good location. Staff was very friendly and handled the current covid mask policies perfectly.Impulse bought a pc power supply after seeing their price matched Amazon.

Always a great place to shop. People are friendly and helpful

My experience at Best buy was very good they helped me and they got my new phone all dialed up and its working great I appreciate all the work they did at Best buy thank you this is Ken Currier

This one seems to have great customer service . Some others not do much .

I buy my TV and appliances here. Love the Geek Squad. They can help you through anything. I am a very happy customer.

Andy offered to help us find an over range microwave. He was very knowledgeable and a great assistant. We were happy how easy the purchase and install scheduling were. We were helped quickly and competently. Also, the front door & exit greeters were nice as well.

If you’re ordering for curbside pick up it is great. If other wise you go inside the store and actually have questions and need help no one will help you. I got a iPad Air 4 didn’t have the device on me I needed the opinion and help of someone that work there and 30 minutes went by no one even acknowledged that I was there no one ask if needed help. I turn to Amazon got what I needed a day later.

Took awhile to get help but once we did, our questions were answered and we setton a great TV. I get everywhere is trying to restaff but need more help

Good customer service good price good quality. Alot of parking.

Narzim excuse me if I am spelling his name wrong but today I walked in looking for a laptop. I had a hp for years it asted me for 5 years and it is giving me problems and he helped me out in so many ways. I really appreciate it. Thank you Narzim and I am truly sorry if I spelled your name wrong.

Friendly service, clean store, many items

On Thursday, 10/22/2021, approximately 10:07 AM, my Wife and I visited a Best Buy Store located at 149 Fletcher Pkwy, El Cajon, CA 92020Upon entering the store we stopped at the Front Reception Counter, where I expressed a strong interest in purchasing a major appliance. I then asked if a Store Employee would be willing to provide assistance.After leading a Store Employee to the Major Appliances Department, I asked him to verify the availability of a Samsung Freezer Refrigerator - Model: RT18M6215SR. He returned confirming the appliance was in stock.Despite the Store Employee displaying grossly inadequate knowledge about store products, both my Wife and I continued to pursue the purchase. We attempted to learn about the features ourselves by way of a Google search, alone there in the Major Appliances Department. No knowledgeable assistance whatsoever was offered by any Store Employees.As my wife remained standing beside the Samsung Freezer Refrigerator - Model: RT18M6215SR in the Major Appliances Department, my numerous requests to complete the purchase being made at the Front Reception Counter were falling on deaf ears. Apparently disregarded by several Store Employees that I observed joyfully entertaining themselves.After more than an hour had passed, I was eventually able to begin making the purchase with a Store Employee. He informed me that the Samsung Freezer Refrigerator - Model: RT18M6215SR in stock earlier was no longer available.When I requested to have a conversation with the Store General Manager, that individual refused to make an appearance. A Store Employee identifying herself as the Store Front Manager approached my Wife and I instead.Not only was that Store Front Manager also incompetent, there was an extremely hateful look in her eyes, as well as tone of voice. I was prompted to mention it to her, requesting that she calm down and address the issue. She replied by saying several times that she did not have to talk to me.It was finally apparent to my Wife and I that we were not welcome, and our only remaining option was to walk away. Our attempt to purchase the Samsung Freezer Refrigerator - Model: RT18M6215SR was unsuccessful.Those Store Employees need to be held responsible for the degrading treatment that my Wife and I had to endure.

The service was good, the employees helped out a lot and were very friendly.

Best Buy Curbside Pickup was very good. We used the mobile app to notify them we had arrived and which pickup parking spot we were in. It seemed like I had barely gotten out and opened the hatchback when Joe arrived with our new TV. Joe was great: courteous, quickly verified my identity via the app provided code, confirmed the loading process and we quickly got it loaded. We were very pleased and impressed with the whole process and with Joes courtesy and professionalism.

Great service super friendly customer service great store highly recommend it one of the best Best buy Ive ever been to.

The worse company I ve ever deal with, it’s just that there is no alternative, they hang up the phone with me several time in their customer service center, they delay 3 times to supply my washing machine and at the time they deliver it it comes with a dent, shame on you show some respect to the customer and the problem is there is no body will care about u they are all have robotic answer, when u go to the shop and buy something this will be ok, if u buy any appliances that will be delivered to u then it will be a big problem

I love this Best Buy. Its my favorite ever! Friendly staff, clean store, wide selection. CANT BEAT IT!!

I love that they have a lot of customer associates. I got to ask 5 different people until I came up with what printer and TV I would like to get. I didnt have to look for them theyre everywhere and asked me if I have any questions and they give me time to decide. I love that the last customer service associate helped me to decide to get the $199 brand new printer that comes with first batch of inks and 6 months free supply of ink instead of a $149 open box printer that doesnt come with the first batch of ink and the 6 months free supply of ink. They also helped me to decide that its better to get a 65 tv with a better quality instead of a 75 tv with lower quality. They are really helpful. Loved my experience!

Always seem out of stock, highly recommend going to mission valley best buy

Everything is overpriced but good one-stop shop for electronics. Good general inventory but they were out of stock with many items

Huge improvement from a year or so ago.I posted a review before about not getting any help in the store and employees being rude, it’s all different now.There’s a dude at the cell phones that looks exactly like Angel from the TV show Mayans MC too, trippy!

The store was well stocked and well staffed.

They didnt have the Bluetooth speaker I was looking for.

Helpful and always great care knowledge in products and I just trust buying my electronics and appliances etc from best buy

I was missing the charger from the laptop I purchased earlier that day. But I didnt know until later that night so I rushed there and arrived right at closing. Thankfully they let me in to get what I needed so I wouldnt have to wait until the next day!! Excellent customer service. Appreciate it!!

Great staff had what I wanted

Very nice helpful employees had alot of headphones to choose from the reason way I went there

Quickly and professionally handled my return from online purchase. Was not satisfied with purchase as it seemed Polaris protecting coating seemed to have melted, stuck to charging base for heated Gillette razor bought. Appreciate the quick process to return money to my PayPal account.

Great customer service. Enjoyed the selection of items for what i was looking for head phone wireless

Not very happy with Best Buy at this point. I ordered the newest generation IPad on the 24th of March. They said it would take this 31st of March to be ready. I went to Best Buy on the afternoon of the 31st and they said it wasnt ready. I dont understand why it is taking so long ??

Over priced everything up. Huge mark up.

Came here after going to Frys electronics (nearly empty store with no staff in sight I left in a huff) when I got to Best Buy I was in and out in 10 minutes, happy as a clam with the cable I needed in hand. Everywhere I turned staff was available and quick to help. Don’t go anywhere else, it’ll be a waste of time.

I can always find what Im looking for and if not there is always someone there to help you very attentive representatives love the store!!

Always buy my phones and tablets here at best buy in El cajon CA. Great place to buy and visit for the best tablets, phones, evenComputers. Good stuff and great prices.

Very nice staff and very clean

Good deals on open box items

Far superior to Circuit City and Radio Shack. And the employees here are really nice too.

Employees are knowledgeable and helpful someone knows where what you want is huge selection and great prices

We found the Best deal. Customer service was outstanding.

Tony was super helpful! Helped me get what I needed and quick!

Very polite and professional service by Eddie

The worse and very bad costumer service.I had to deal with managers there and they were not helpful at all.I bought a stove and they did mess up my order, they deliver a damaged item and they sent me to Mira Mesa location to pick it up after they told me it was the wrong price.They didn’t not even tried to help me buying the stove or compromise me with the same productThey do not represent any great picture to work in best-buy. Today was Friday April 30thChristin, Erik and sheshela was all of them not the great picture to be called as manager that should help costumers.I will never ever go back to Best Buy again or recommend anyone to buy anything there

Electronics store, good service.

Customer service was great, fast and easy store pick up.

Its cool. Theres tech so thats nice.

Went to this location to gain some needed help. My new cellphone didnt receive all of my transferring from the old smartphone. Joseph assisted with helping me, took 15 minutes and I spent another couple hundred on additional merchandise while I waited. Best customer service ever from all the different Best Buy locations I have visited in four different States. . . Coming back to this location in the future!

I was disappointed that they didnt offer military discount but the staff was nice and helpful.

Great washerGood serviceAlways will be our store

I love Best Buy they all they have great customer service

They are very helpful and nice.

Excellent customer service in store.

Excellent news. Everyday new technology arrived.

Some employees are very helpful but Some are not

Store was very busy after Christmas, but the staff handled it professionally and worked through the lines at the registers.It’s been a while since I’ve been in and I forget how big this site is. Great way to see many of the items that I research online.

Awesome staff. I went in for a few little gizmos and gadgets and was helped by an awesome young man who saw my liking from beginning to end! Good job guys!