Hands down one of the best customer experiences I’ve ever experienced. Timothy was extremely helpful and thorough with my trade in and I couldn’t have been happier. Recommend this location 100%!

Got helped immediately and they solved all of my phone issues and were very informative

Went into the store to pay a bill, no one greeted me when I walked in, pay machine was not working again so I stood there for 10 minutes with no one saying a si gel word to me or anything so I finally left. This store has gone down hill quickly in the last 6 months or so. Always different people, it was the same people for a very long time that were friendly and knew who you were when you walked in but not any more.

When we walk-in the door Sage immediately greeted us! Then took us to a tall desk and started setting phones up right away! Then I don’t know how explain it but he was able to help both of us out with brand new phones that we absolutely love!! Thank you Sage!!

They were an awesome help for me and my husband because were really behind on technology even explained everything and shows us how to do it was patience and knowledgeable. Over all areas experience

I have been to this store countless times . Mostly good experiences . This review is about my most recent experience . On Sept.20 I went to the store to order the new I phone 13. The worker looked up the value of my phone which was $95 which meant It was eligible for an $800 trade in credit if I ordered the new phone . What a great deal. I even had him look up my sons phone and he was eligible as long as his phone was in good shape . When I received my phone and came back to the store to activate my phone and trade in for my $800 credit, I was only given $350 for my phone - I was told pricing changed on the 17th. However on the 20th I was told I was eligible for the $800 credit . I didn’t win the conversation and have now been screwed out of $450 for each phone I ordered . I may be shopping for a new plan. I guess being a customer for Over 15 years is meaningless !

Busy, good people, friendly. Recommend this store over others

Tim was very helpful and sincere with the svc he provided. He directed a provided the most accurate information.

Your Att person who waited on my husband who is handicapped was so totally awesome she got everything done for him thankful n blessed

This place struggles with staffing and selection of products. They never seem to have the phones in stock that they have on display. Also their staffing pathetic. I went in to get a screen protector for my phone that I bought and a different att store and waited over 20 minutes to try to pay them. I had the product in my hand but the associates in the store would keep disappearing in the back room and side office and never come back out. I just wanted to give them money for an overpriced screen protector and there was no one to give it too. Finally gave up and put it back on the shelf and walked out.

Tim in the Elkhart Indiana store is awesome!! Helped me tremendously!! Will recommend this store to everyone!!

Tim was great, very patient, since I have brain fog and damage, he took care of all my needs. If I ever need help again I will definitely come see Tim. Thank you so much. Judith Bronke

They were very helpful and solved my problem.

Their phone policy is lousy n they will not replace my phone when I have problems with it.theybare very rude n wont help you resolve the problem..

They were amazing and helped me with everything I needed

My son had to go to 3 different stores to get his reactivated and his account unlocked

Excellent store. Customer service was great.

Thank you Josh for your assistance on Tuesday (June 15 ) at the att store in Elkhart Indiana . I purchased a new phone on Sunday at the att store in Chicago . I was unable to retrieve several apps and I also needed help with connecting my Bluetooth to my car . Josh made that process appear simple and effortless. Thank you so very very much for your professionalism and kindness 😊 😊

All the staff are very polite and informed. The staff help me very quickly and awsered all our questions with accuracy. I just wish more cell phone providers treated there customers this way they are paving the road for success at there store front.

It didnt take very long. Left with what I went in to get. Knowledgeable sales rep.

Usually when I visit this store they are great at helping me out. This time I think the rep. just did not feel like doing anything. After asking several questions about getting a new phone I just gave up and left because he was so unhelpful.

Awesome customer service. Edward was very professional from the beginning of my visit, to the end. He explained step by step what he was doing and if I had any questions, he was very polite in answering me.. Edward went above expectations in making sure I left as a satisfied customer....which I did do.. Excellent rating

Did not like the environment, outside of the building looks trashy. Bad customer service. Thankfully I went to the Atnt store in Mishawaka in the mall and they were way more attentive and helpful. Worth the drive.

Very friendly, easy to deal with

The reps are absolutely amazing. Great convos while getting customers in and out.

Incredible experience. The employees at this store will bend over backwards to help you. They ended up staying with me 1 full hour past close just to make sure I was taken care of. They deserve a raise

Excellent customer service and highly knowledgeable!

The employees at this store have generally been extremely helpful and friendly. They’ve also been very helpful with regard to pointing out deals and promotions to help save money.

Was able to get a new sim card for my phone, that was nice. Was really wanting to look at a few phones but unless you want I phone or samsung and spend 40 bucks a month on just the phone, forget it. Store stock was a joke.

My boyfriend tried to open an account and they refused him because they thought his ID was fake. He just got his new ID in the mail yesterday and had mail to prove the same address and confirmed all verification and they still refused him. He showed them his old ID from high school and they said the height and weight is different so they can’t accept it. He’s 21 now so he had to get a new one that’s sideways. I’m extremely disappointed in the discrimination and do not recommend going to this location.

Store associates needs to be taught to be more transparent to the customer as far as promotions are posted. They don’t care once you become their customer to care to reply the guest. Lack of professionalism and has nothing else to say for them .

Jayson helped me get set up with At&t and was awesome! It was quick and easy. We were with Google Fi before and Jayson helped us lower our bill by over $30 a month! Super happy with the service. The whole team was really friendly and made me feel safe with their covid procedures.

On Friday, January 31, 2020, after getting the run a round online I went to the AT & T store on Cassopolis St in Elkhart, Indiana and I want to thank them for fantastic service. I went in looking to upgrade two lines and in no time at all the sales assistant helped me find a great deal for next to nothing. Her name was Nikki. She answered every guestion I had and ones I didn’t have. This was by far the best service I’ve ever had with them by far. Thanks for all your help Nikki and just thanks for everything you helped me with.

I absolutely love the staff at this location. They are extremely helpful, polite, and honest with you about approximately how much your first bill will be. And a an approximate monthly bill. Depending on how much you pay for your phone monthly.

We came in today to pay off our phones and switch to the $40 unlimited plan.We were under contract and still had a year to go. We were also on the cheapest plan and going over the limit periodically to slow data.Cammie greeted us as soon as we came in the door and helped us throughout the process. Im happy to say that the transition was very smooth and we got exactly what we were looking for today!

Were not helpful at all!!!!

Always a bunch of cars yet not a long wait. Popped in for wifi update, and got info about accessories while I was updating!

Nikki and Taylor are the best I was completely satisfied with the service kindness and generosity Ive been to AT&T stores all over the country and they were the absolute best Ive every experienced!

I was not happy with the service I received, the employee was not as helpful and informative as id like, and was kinda rude with me and I gave no reason for him to react that way. I won’t be returning to this location.

Very knowledgeable

Nice store. S tree affairs not overly friendly, but did do a lot of research.

Helpful staff. That strive to make a quick and courteous experience.they greet you upon entering and walk you to the door when finished. Personal knowledgeable experience!

The guy who worked here was so nice. I dont remember his name but I remember his face and will ask for his name next time Im there and I need help with the kiosk :) lot of att people font k no ow what theyre doing but he was very helpful and not creepy

Absolutely love this At&t location. Great staff and variety of phones!

Went in to switch out a phone, but was unable to because AT&T services would not work on my sons phone. The representatives were helpful and knowledgeable. Lots of products to choose from.

Got great deals on phone. Luv my new Samsung Galaxy 9+. Been had it now 4months, freaking awesome.

Awesome store

Great service and very helpful! Wonderful people!

Went in to this store to check something on our phone account. Was told we dont have an account.I have been a customer over 20 years. Found out AT&T has sold some of its accounts to a company called Liberty.They didnt bother to tell anyone about this. Store employees were no help and useless. AT&T will not answer their help line phones when called. Waited online for 90 minutes no one answered. This is a scam. You need to check your AT&T account.We are dropping them.

Been with Att since they were cingular. Purchased a samsung galaxy 9 here for my daughter

The guy who helped me tried everything in his power to get my phone to work. Still took over 2 hours, AT&T service sucks. Somehow my sim card was switched for no reason and no one knew anything about it.

Ive probably went to this place 5 times and had 1 alright experience. Every other time has been a massive frustrating time waste. My latest experience has me to the point that I will never return to this location. The workers tend to be very lazy. They would rather cancel and re-enter orders that will make it easier on them but harder on the customer. If they dont know how to fix something that is wrong in the system, they advise you to wait a few days for charges to drop and try it again. I only spent 10 minutes in the store this time before they tapped out and said there was nothing they could do. This was after she called what I assume was the manager and he gave a 2 second response that sounded like Yeah, I really dont know about that. After I walked out, I called ATT customer service and they had it all worked out and the phone shipping to me in 7 minutes. Take the extra time to hit the store up in the UP Mall or just do it online. All this place provides are I dont knows and runarounds. Seriously... its bad.

I had a good associate this time who was very helpful and not pushy. Good experience.

Awesome servic . Assisted with everything and great pricing!

Very helpful

After 15 years of service. Theres a lot to be said about customer service. I have been treated poorly in the past. Ive made the switch to a different company. The issue is that managers here have to carry out the corporate programs that change. It doesnt seem like theres support or aftercare for the customers that have been longtime customers. Do your research and find a company that puts you first. This establishment will not take the extra steps that customers need.

Customer service rep Mike was very helpful. Very professional and very friendly. He made things go easy for me. Thanks Mike

Ive been with att for over 8 years, and the three or four times I have been in this store have been absolutely terrible. I went in today and told the lady that I was a new hire USPS employee and that I am supposed to get a discount. She asked if I had an unlimited plan and I told her I dont think so, but I have unlimited messages. She told me that I was not applicable for the discount, that its only ex-military, and I explained to her again that USPS said that I was entitled to this discount. She again told me no without ever looking up my account, and after an hour on the phone with customer service it turns out I am applicable, and she was just too lazy to help me. I live in Elkhart, and I will never be in this store again, and after the treatment I am thinking of changes services all together

Very friendly service. I was in and out quickly. Able to pay my bill here at a pay kiosk with ease.

Warning! Be smart and stay away from this place. They are not interested in helping you only taking your money.And they purposely misled me. You are better-off to go through the corporation as this is just a franchise .

Great customer service

The door greeter, Json, i believe, did not come across as friendly. It was only after i went and paid my bill at the kiosk did he come across as friendly. They were not busy so that could have been the issue. Overall though, it is the place to go for my cell service and DirectTV service.

I dont really care about phone stores but there service was great. I recommend

Amazing customer service manager and workers are super friendly Ive bought Im iphone6 and 7 and Apple Watch from them and every time they were super helpful. Love going here.

Great customer service..Cody Stevenson was terrific..

Super patient helpful staff.

Was more interested in talking to his fellow employees than me and my wife CUSTOMER

Purchased two phones through the Buy One Get One promotion, only to find out the representative who helped us incorrectly informed us. We did not receive any free phone but instead have to pay the full price of the phone because he didn’t know the stipulations of the promotion. Manager said he couldn’t find evidence of the sales rep offering the BOGO and wouldn’t honor his employees mistake. Never doing business with them again!

Its ok good service just phone service itself sucks

Nearly as fancy as the Apple Store. Prices are ton better though.

Wait was 40-min but Json was very professional and attentive to my 1st consideration of AT&T.

Great customer service

Took quite awhile for my visit, but the gentleman was very helpful. Unlike a few other At&t stores I have done business with.

Fast service and very helpful. Had a decent experience.

Great customer service with an outstanding selection of products.

The manager talked to us and treated us like idiots. Told us he had a 102 temp and didnt have the time or energy to chase bones. Then preceeded to tell us our 10 years of being a loyal customer didnt matter. Problem was never resolved. He was rude and arrogant. Never been treated so poorly.

The gentleman that waited on me was very courteous

Better buy the roku cause they arent listening to any of your concerns 🙄

Owen and j,son helped us! Awesome guys!

Very helpful and friendly

Went to pay my direct tv bill. Had a problem with getting the machine to find my bill. An employee with the store was very help full and pulled up my information and solved my problem. Thanks

Very courteous. Very helpful.

Very helpful

Do not ever use this franchise store, they know nothing, and what they dont know they either lie or make up something! You have been warned!

These guys are so helpful.

Good service.

Took 1hr for quick fix too busy trying to sell me different plan and TV plan even after I said no repeatedly

Awesome!! Super helpful

Good place to buy phones

Quick and friendly service!

Great fast service

Employees are all very helpful

Very curious professional Fabs an AT&T customer Id go there

Figured out my problem. Took a little longer than expected. But solved

Fast service nice people

It has some phones. I like phones.

Rude, didnt know their products

Very fast and good service

No help at all!! Wasted 30 min drive!! Everything done by calling 800 no. Myself!!

Very helpful employes