I was there for a phone not charging and was helped as soon as posible there was alot of people there but the employees were doing their best to help everyone in a timely maner

Best experience! Got the new phone in 10 minutes. Loved our salesman!

Its been a long time since I have given a business a five star rating but let me explain once I arrived at the store I would be leaving a zero star review if it was based on my initial experience with one of the representatives but this is what makes my experience unique and in the end a five star rating I was frustrated I couldnt activate a prepaid phone and took my frustration out on one of the employee which resulted in a supervisor named Don to deescalate the situation and resulting in giving me wonderful customer service and making me feel welcome as a customer doing everything he could to make sure the problem was fixed. I will say this it is very hard for someone to provide that level of expertise. I want to say thank you very much Don for your help and I truly appreciate your desire to help

Don the manager was very friendly and helpful!! He was a great guy and provided excellent customer service!!!

Fantastic experience! After a bad experience in an Authorized store, we headed to a true Verizon store. They were extremely busy, yet took time to greet us as we walked in the door and checked us in. We dropped tmobile/sprint on its head and joined the Verizon bunch. Great Veteran discount, and phone swap incentive. I also am saving 60$ off of my sprint/tmobile plan. If you are looking to move to Verizon, use this store. They know customer service, and they are extremely good at it.

Only go here if I absolutely have too. Try to keep it online. But staff is great.

Im hesitant to even give this place one star...not worthy. So, lets do a negative 4 star rating.The management is highly unprofessional, rude, unhelpful and to be quite honest, Im really not sure why any of the staff members there are able to serve the public.I would hope that someone there is competent, but in over 8 yrs I have had to deal with this store, Ive yet to meet one.I would rather wait on hold for 3 hours than have to step foot in that store ever again.My cell phone bill should be coming out of their paychecks.You are welcome for this public service announcement.

Wonderful service yesterday.My wife was having some display issues on her 3 yr old Google Pixel 3. We didnt want to spend $200 for the insurance deductible on such an old phone.We went in to see what deals they may have going on for upgrading to newer phones.The salesman that waited on us saw what her phone was doing and declared it a manufacture defect and submitted the claim for us AT NO COST.The phone arrived this morning and Ill set it up this evening when I get home.Thats what customer service is supposed to be!!!We will definitely be going back here when the time to upgrade comes.

Very helpful. Explained everything and even directed me to another Verizon store that had what I wanted when they didnt.

Absolutely one of the worst experiences again They are so uninformed lazy and will rather play on their personal cellphone than take care of business

Excellent customer service!!! I was assisted by Rob, who was extremely helpful and courteous. I would definitely recommend this location.

Getting ready to get service because of issues with sprint/ tmobile and everyone is friendly and helpful beyond it just being a job! Its an ordeal like car shopping but they make it painless as possible here!

Great service. Fabian was a pleasure to work with.

Busy because they know what they are doing. Very good place.

Awesome service! There was a wait due to Covid restrictions, but worth the wait. Manger is helpful and friendly. Chelsey took care of us and she was great! Highly recommend her and this store

Perfesonal and Curtius people work there

Great experience, allowed us all inside as we switched carriers

Bate and switch. Internet has one price but when you go to the store it is $20 more. Company discounts not honored. What a big joke. You buy a plan, then pay for the privilege of putting a phone on the plan, you then must buy data for the plan, and then buy a phone for the plan. Stupid, stupid, stupid.

Poor service. They have such a bad attitude and think they know it all.

Joe was very helpful

Came in and got a phone replacement. Was told by David that I could come in the next day and get our upgrades and just to get ahold of him to make it easier to complete. We come in the next day after multiple texts and calls to be turned away and told that we have to make an appointment. 3 customers were turned away and at no time were we told we were required to make an appointment.

Dont bother getting there until 11a when the employees finally start rolling in. 1st in line for over a half hour with only one other customer in the building. Service was excellent when we finally got it.

Very helpful and in a timely mannor.

The girl that attended us was the sweetest. Very nice and understanding. The employe opening the door was very rude. Giving my mom disturbing expressions. Answering every question in a crude manor. Balling up his fist every-time my family spoke. Manager lacks costumer service qualities.

Always fast

We went to Verizon they helped us out a lot if anythings better with your phone go there they can help you

I went in to buy a sim card so I could go home and purchase a plan on line. There three people working, two were helping customers and one, the general manager was leaning on a desk. When I asked to buy a sim card, he said I needed an appointment because everyone was busy. When I asked if he could sell a sim card to me, he said he doesn’t do that. I don’t understand why a general manager can’t simply sell a sim card. It seems he is one of those managers who feels that once he got promoted his job is to let everyone else work while he watches. Needless to say, I went to walmart, and Boost Mobile now gets my $60.00 a month. I will never step foot in that store again. Oh, and when you try to contact Verizon, you need an account to chat with an agent and get more than an automated response. I guess they don’t want to talk to you unless you spent money with them.

The staff was pleasant and extremely helpful. In addition, they are totally aware of the C-19 and have multiple safe guards for its customers.

Friendly and helpful

I was given a shipping label to return my phone to Verizon. My phone has disappeared. No help from this location’s manager. Suggested I use the chat option online.

Very best service from the staff very patient and helpful in helping me understand some questions I had. Thanks

Very happy with the service there. He was extremely helpful with us. Thank you Verizon.

Very slow service

Got a new phone and the phone number they gave me was someone who had it in the resent past. Get calls and texts for him all the time. This stinks

Took care of me right away very nice people

They did a good job during this pandemic, I upgraded my phone. I was scared to do it, but needed to

Best Staff! Friendly helpful and Know their products and sales!

Chelsey did a great job helping us return our phones!

They have the best staff here!!!Real nice people.

Helpful staff but you cant touch anything

Very helpful.

Extremely busy when I went there

Not very helpful. Person was not versed in taking care of our problem. Still not fixed. This store only.

Good folks. Very helpful.

They are the best at putting your screen saver on.

Very patient and helpful closing my sons account after his death.

Each Team member of, from & at the Verizon store, Ive had the Honor of remedying My wireless concerns have and R very realistic and the utmost well versed when ascribing the Matrix working of My and other Smart Phones!! Im very Pleased with Verizons associates choices and service. Thank you ever so...

As usual another store that has young people working who have no idea what they’re doing.

I came to this store today with a simple tech question. I was met at the curbside by an employee who refused to help me. He informed me that I needed to call customer service if i wanted assistance with my simple issue. The customer service rep on the phone put me on 3 way and called Russell Cellular Verizon in Mishawaka and spoke to the store manager, Joanna. The agent on the phone asked if she would help me with my tech question, which she happily agreed to do. The customer service rep even spoke to these employees at this particular corporate Verizon store, and they STILL refused to help!! It literally only took Joanna 5 minutes to help me . She uninstalled some apps on my phone that were causing my phone to lag and boom problem solved. I was totally flabbergasted on the time they spent to make sure I understood that they would not help me, VS just spending 5 minutes to help me! I was getting ready to just port out to AT&T, even though Ive been a business Verizon customer for 30 years!!! Anyway, Russell Cellular Verizon in Mishawaka just gained a customer. They had no issue whatsoever helping me.

Great customer service!! Worked with Riley several times & he really cares & is great at what he does 😀 Helped me replace my phone with a New one!

Phone was acting up for several days. I did what I could think of to fix the situation. Stopped by the store and Chelsey had it handled within 15 minutes. Thank you Chelsey & Verizon.

Wasnt impressed with the person helping us. Sold me a phone but discouraged me to have them set it up. Recommend me to do it myself at home. Ummm no! I went home and called Verizon Help and they did it for me. Super nice guy that did it.

Good place with helpful staff, but I had some issues that werent resolved on the first visit. Overall good some if the staff seemed to not enjoy what they did giving some sourness to the visit. I will say the manager was very helpful and seemed to enjoy what he was doing.

Not fun ....dont have exspection of a good experience

Realy good service. Thank you very much

The store was very neat and tidy my son and I were in the market for a new phone but the new Samsung s20 doesnt go on sale until tomorrow but both of us have stuff going on this weekend so were going to go back over there on Monday Donald was very helpful

This is the best Verizon around this area, because they are bigger, so they offer more options, and usually have what you want in stock. The staff can be hit or miss as far as their attitude and honesty. But Ive always been thoroughly helped at this store.

New layout is confusing. Looks nice. but I walked in and had no idea where to go while no one made contact with me. I just left.This location has always been my go to location in the past.

Bait and switch store. Very unprofessional. Have no intention of backing up what they offer you. Manager is a joke. If I could give negative stars, I would.12/30/18....There was no misunderstanding. Four of us there at time of purchase and we all heard the same thing, several times in fact. Still no communication from the manager. Back up the lip service.01/02/19...Still no contact with the manager of this store. Purchase was made 12/22/18. Now there’s some awesome customer service!

I went in here to get some things fixed with my plan and the female manager I spoke with was very helpful and attentive. She was able to help me get these issues resolved.

The level of arrogance of these people has not changed since the company started. I wish I had never switched to this carrier

Angela did a great job! Wonderful customer service.

After fair wait, got a try this and if it doesnt,work come back and try again.2 months ago I did come back and paid $70 to put an upgrade ellipsis on line. Now I am back again because the upgrade has decided to automatically turn off on its own every time I start it up. Get emails about how I have used all my high speed, cannot see difference between slow and fast.

Terrible. Wanted me to use their AP just to make an appointment. I dont do APs.

Eventhough this Verizon location was under construction my service was respectful and professional. Thank you to all the staff.

Friendly and helpful

Great customer service but dont waste your money on the zagg glass they sell you. It has crappy touch response and now weve cracked both in a week and the reviews online are awful. You can buy it on amazon for $12 OR get a better product for less. Im giving 3 stars because we tried to tell them this glass was no good with touch response and they insisted this product was better than our previous experience.

Depending on what time of day and reps available, service may be speedy or slow. If you need to visit a Verizon store, this location has proven to uphold their service quality.

Ive been to the store several times and honestly you get the service that you would expect at any Verizon store. Im going to rate it at five stars because they removed that terrible fence and really improved the curb appeal, not just for their business but for all of the businesses in that area, and any business that will invest in increasing our communities curb appeal will get an extra couple stars from me.

Very helpful and thorough.

Great help took no time at all 😀

No hidden fees is not true. I bought a new phone and I said I wanted to stay on the same plan. The person that helped me added phone insurance to my plan thinking I would not catch it. I am sure he gets a commission on extras. I went back to get this correction and was helped by BEN. He fixed it but I had to argue and jump through hoops to get it fixed. If you get a new phone, be sure to check your first statement because they will try to add things to get extra communication. I gave it a 1star because the phones are great.

Rob helped me today. He was so friendly and helpful. He got my phone working great again!Thanks you

Worst experience I’ve ever had in store, came in to upgrade my device and the reps acted like complete douches. Defintley am taking my service to another provider after the attitude and disrespect the reps showed me.

The least helpful staff Ive ever encountered.Do your business online and dont waste your time standing in line here.

Very helpful staff. Long wait sometimes.

Waited for a long time just to make a payment. One employee was even helping a woman with her facebook! Wasnt even told that I could make my payment through a kiosk.

Great Services and knowledgeable staff.

Frankly the customer service is below expectations! Management Kyle lacks supporting long term customers (10+ yrs). Several reps. pass the buck & refer you to call Verizon instead of offering quality service in the Corp store! Pointless to purchase NEW phones.... EVER... because within 10-11 months; the $1,000+ phone with be returned- IF you have warranty contract-ONLY 2 RECEIVE A *USED*$1,000 phone.... & Ull be expected to still pay full price on a previously damaged device!Lastly, IF you EVER think Verizon will support your services after being hacked... THINK AGAIN!Dont even bother going into Elkhart MainSt.Verizon Corp. DM has expressed, apologized to my husband and I for poor customer service from this store-DM deemed this location as a troubled site. Current management lacks several skills & the team on site reflect that as well!Do yourself a huge favor... JUST CALL RATHER THANEXPECT SERVICE FROMTHIS SITE/STORE or Kyle- store-manager!

I ordered my phone with a phone representative. Came in here and picked it up took about 3 minutes! Quick and easy

Very friendly people and great looking place.

Workers were very friendly.

I would say that this probably one of the better Verizon stores around

Went in to swap out phones. Was in and out in 15 minutes. Greeted as soon as we came in the door.

Lots of very helpful people work there

The staff was very knowledgeable of the products and helped my son find the product that fit him. Very respectful.

We have an appointment and took forever but Pablo was so nice, and explained to us everything we ask, always full

Always so helpful. And we are never treated as an irritant but as appreciated customers

Best Verizon store around. Staff is really helpful. Great phone selection.

Service was fast and friendly!

Great new Motorola Moto Force 2 phone.

Pleasant ppl gave lots of info so we had lots of options didnt try to get us to buy a bigger package just asked what we needed

Got set up with verizon, maybe I’m getting old but the associate who set me up moved very fast, he was knowledgable though. Had the phone for awhile now and it’s great. The only problem I encountered was setting up the “my verizon” app for auto pay.

They were very helpful.

Sucked people are rude

Terrible customer service. No one to take your name when you come in. Everyones too busy. It used to be that someone would at least acknowledge you. We left.

Very quick to help people out thank you

Eva was very patient and understanding of my frustration, she made me feel a lot better after I left the store

Respectful customer service

Have what your looking for but be prepared to get a contract with it. Smh