The location is very convenient. Ken has amazing customer service skills. Always willing to help, very knowledgeable. Amazing job Ken! Keep up the good work! Am happy to join the Extra space family.
First of all. Amazing service, calling in just to check on units or any questions. Ken is very welcoming and helpful. Units are secure and spotless. Moving in process is fast and easy as well as moving out. Thank you Ken for all your help.
Rented a space today, very satisfied with the experience. Quick uncomplicated and Ken the manager was very helpful with explaining everything and getting us set up. Easy and quick, great customer service! 5 stars!!!
Ken is the man over there always ready to help and assist with anything we need great customer service.
We recently helped an artist friend clear out two 10x10 storage units containing over 200 paintings. Assistant Manager Ken Barnes was very helpful and the place overall is clean, secure, and well managed. Highly recommended if you need extra space close to GWB.
We’ve had an excellent experience with Extra Space Storage for the past 11 years. They’ve provided a clean, secure, well lit facility and exceptional customer service. Many thanks to Kennth Barnes for making our experience so positive.
Have been using this facility for a couple of years now, and moved to a new space within the facility just recently. Ken and Nelson have been extremely helpful in the transition, and their chemistry makes anyone feel at ease. Thanks for all the hard work both of you do!
Professional and friendly service all around! I highly recommend using this facility for your storage needs. Nelson and Ken are fantastic!
The customer service is amazing, Ken is always a big help to me and is very professional. Very glad I chose this location.
I would like to thank Mr. Kenneth Barnes for his wonderful customer service. He was extremely professional, pleasant and beyond helpful through the whole process. Because of him, everything ran smooth. I highly recommend this storage facility and speaking with Mr. Barnes if you have any inquiries. Again, Thank You Mr. Kenneth Barnes for your assistance, I greatly appreciate it!
I was looking for the best place for us to store our additional items and was super happy with what Extra Space offered. Once we arrived at the facility, Nelson was super informative and helpful in us finding the storage unit that fit our needs. 10/10 Would recommend!
Excellent customer service. “Marvelous” Ken took me to a few units to look at and explained everything in detail. He held a unit for a few days as I wasn’t quite ready to confirm. He called me back on the day we discussed to confirm and renting the actual unit took less than 5 minutes all on the phone. Marvelous is the real deal, a pleasure to work with, and someone I would highly recommend for outstanding customer service. Thanks again Marvelous for a job well done!
Been working with the Englewood location for a while. They are always friendly and accommodating.
Ken and Nelson have known my father and my brother for several years. Their shared knowledge with my family made them extended family! whether it was connections, referrals, or more importantly, moral support it was amazing and overwhelming!! My sister and I were disparing over some family dynamics...Ken was there to uplift us, give us hope and make us laugh!!! So needed that!!! So many laughs!!! Great guys! Great storage facility!!! Thank you Nelson! Thank you Ken! You have been amazing!!! Love you guys!!! Thanks for the support!
My family and I have had an excellent experience at extra space in Englewood. The site was secure, clean, and well lit. The staff was friendly and professional. Ken, the manager there, was especially knowledgeable and helpful with suggestions for contacts in the community who might be able to assist us as we pared down my fathers belongings in storage. Ken was a great service to us, and made a difficult job easier. My family and I are very grateful.
My family just moved and we were looking for a storage space near us, and we found Extra Space Storage. Ken, the manager was extremely helpful and patient with us. We appreciate all of his help and are happy with the service we received. I would recommend this storage location to anyone, and ask for Ken!
Nelson and Kenny keep this facility running smoothly and efficiently I didn’t have any issues my entire stay there and would definitely use again if need be
Nelson was awesome. Got me in and out at a great rate. It was a pleasure doing business with them.
I rented spaces at this facility for many years, and the place was always exceptionally clean. The staff was courteous and helpful. I highly recommend Extra Storage.
They were fantastic. Deal makers. Professional. Totally on top of everything. I moved out of my unit after hours on a weeknight. They called me the next day to inquire if Ill be using it anymore, or wanted to close out my account. No games, no attempts to let me forget about it and just keep paying. These guys were awesome.
Nelson and Ken were extremely helpful and so knowledgeable. It was really streamlined and accessible.
They facility is well kept. Friendly staff. Completely satisfied
I needed a storage unit for myself. Found this awesome place near me. Met Nelson who was so informative, patient and thorough w showing all the rental spots. I got the largest unit available to store all my personal belongings. Please ask for Nelson hes great!!!
I have several units, within the facility. We have dealt with Marvin, numerous times. Always helpful and professional. Has gone out of his way, on more than one occasion, to provide excellent customer service
Place is very convenience, spoke with Nelson and got all the information and guidance on getting a space knowledgeable and professional thank you for all your help and making my experience so much easier for me and my family thank you.
Very professional and helpful staff. They helped to make our move very easy. Thank you!
Friendly, efficient, excellent customer service. Assistant Manager Ken made the process of moving my late mothers belongings much easier than I expected it to be. I recommend him and this facility highly and without reservation.
Excellent management. I had an issue that I needed to take care of.The assistant manager promised that he will take care of it. After submitting my request to management I received a positive response. Thanks,
Extra Space Storage is on point! I needed a storage space and immediately thought of this place. I spoke with Ken (Marvin) on the phone and was helped immediately. He was great at explaining my options and what they had available. When I went into the Storage facility, I was greeted by Justin, who was extremely kind. Ken assisted me with choosing the right size unit I needed and showed me my options. Him and Justin answered all the questions, I threw at them! Upon my visit, I also met Nelson, who was equally kind. I know I have made the right decision on renting with Extra Space Storage.Customer Service ✔️Pricing ✔️Overall satisfaction ✔️Thank you gentlemen, keep up the great work!
Fantastically easy experience. I was super happy with the service especially from Ken (I think that’s the right name!) who was super helpful and efficient and kind.
Kenneth Barnes Asst.Manager was great assisting me with getting a unit! He was very professional super quick, very informative!! and such a great help!! Thank you so much Kenneth!!
Extra Space Storage in Englewood is the absolute best! I’ve been using their space for a few years & my expectations are always met. The staff members are so professional and kind. The area is safe and quiet. They have my support always.
When I decided to move I had someone move all my things to keep into a storage unit, I am pretty much of a hoarder, and needed to get everything out of my apartment so that I could think and organize. I already had a unit, but we needed an additional one. I called and it was arranged, he sold me a lock and even programmed it as asked, and the people were able to keep working without a moment lost.The office person is absolutely fabulous! When I first rented the unit he was extremely helpful, and again this time. I signed everything through email and it was seamless and very fast. I absolutely love the storage area. It is very close to home, very accessible, and the people are very helpful.
Very clean storage place.Also very good accessibility.Manager Mr Ken is very helpful and was so kind to share some information about the neighborhood.
I have rented several units at Extra Space Storage in Englewood, NJ. Each time, it has been a pleasure to work with Nelson. He is very helpful and friendly and I would not go anywhere else for my storage needs!
Nelson and Ken have both, at different times, had to step in and be helpful with my vehicle storage situation, which was not that simple for various reasons. They were proactive, kind, and very flexible as I sorted out my complications. What a great comfort they have been to me. I dont know how I would have done it without them.
I’ve found the staff (Ken and Nelson) to be very helpful and very professional in all my dealings with them. The facility is clean and access is easy.
Ken and Nelson are great managers, Especially Ken. He made renting seamless
The place is clean and Mr. Ken and Mr. Nelson are unbelievably helpful you should have everybody like them I will tell all my friends
Kenneth Barnes is amazing. Because of his kind spirit I have Referred so many to the Englewood location On Grand Avenue. I have watched him first hand run back and forth handling phones, Walk throughs, and reservations all at the same time with a smile. Mr Barnes and the others are so helpful and dont mind serving my difficult needs. Because of that I will continue to come back and tell others. Mr. Barnes makes your company stand out in a positive way. Thank you for your time
My recent contact with our Extra Space outlet in Englewood, that we have been using for many years, was Ken.He is very professional, listened fully to my explanation of what our problem was, then went about solving it. Aside from being satisfied with the resolution of the issue at hand, it was a pleasure to deal with someone who knows what they are doing, represents the Extra Space company well, but also understansg the definition of customer service. Thank you Ken!
Ken was amazing, talk about above and beyond service. He made our transaction smooth and made us feel very comfortable. I work in retail and I would be very lucky to have an employee like him.
I went here for temporary storage. Kenneth was able to rent me the perfect unit for a great price. My children had to use the restroom, to my surprise it was very clean. Thank you Ken
Great staff. They were very helpful helping me rent and get to my storage unit. Clean and safe environment.
Ken is a great customer service staff member. He is always courteous and professional. It’s a pleasure doing business with Extra Space Storage at 524 Grand Avenue, Englewood, NJ location.
Went to this Extra Space Storage in Englewood today and was so surprised by the customer service I was given by Kenneth.He answereed all my questions with a great attitude. I will definitely be back there to pick up other supplies in the near future.
Great experience especially with the professionalism that Nelson showed!
From beginning to end, Marvin was very professional and accomodating. The facility was always clean and plenty of carts available to assist in moving in and out.
Extra Space Storage in Englewood is a friendly atmosphere, the bald guy is A+ in customer service... hes very helpful and answers all my questions and concerns.
Customer service was great from the person I talked with from corporate to Nelson who was on shift this morning. Nelson took his time explaining everything and showing me around. Their rates seem the best around as well. Highly recommend if you’re looking for storage space.
Thank you for the great service! I would highly recommend Extra Space Storage in Englewood, NJ to my colleagues.
Being with Extra Space Storage for over a decade and always had a great experience! Very good facilities, very helpful staff, great value!
Manager Kenneth Marvin Barnes was great, nice and very helpful with choosing my unit.
I love my storage unit! I couldnt live without it. They had a wide variety of sizes that worked perfectly for my needs. The load-in area was very easily accessible. Not to mention the staff was very friendly and easy to work with.
The project was to organize and downsize materials that have been kept for 30 years. Ultimately what remains will be moved to California. The manager of the Leonia Extra Space building, Ken,was unbelievably helpful.
If you are considering investing in a storage unit PLEASE choose this location in Englewood. I have been a customer since 2016 and have had nothing but a good experience there. Nelson is by far thee BEST person. He helps you in every way he can possible and his customer service is unmatched. He explains everything eloquently so you will never be left confused. He treats you like a human being and not just a number. The process of signing up is very easy and straight forward. The facilities are always kept very clean. Your possessions will be 100% safe at this facility.
Great customer service. Nelson and Ken are both great to deal with.
We have been using the storage space for many years now. The space is clean and secure and the staff is very helpful. I have worked with Nelson and he has been very friendly, helpful providing great service and good deals. Would highly recommend it!
I really needed a storage unit, and the one in Englewood offered a selection of sizes with an amazing price and very good service. Even with complications, the staff was helpful while making the renting process as easy as it can be. Definitely go here if youre looking for a storage unit with a great deal!
Nelson and Ken are awesome! They were super pleasant and professional. This was a great experience. I’m so glad I called!
Ken was very professional and helpful Thank you for your service
I found the service to be very very Profesional and prompt. Recently we needed to change our space and the extra space went out of their way to make sure we understood all the different options. I worked with Nelson who was amazing and finally helped us get what we needed. Strongly recommend!
Nelson was so helpful would recommend to everyone see Nelson if you need storage
Nelson gave us awesome service need a storage look for Nelson customer service is A+
We just rented a storage unit. Nelson was great, easy going, patient (I called a bunch of times before showing up with more questions) showed us our options and gave us all the details we needed. We really appreciated his help, excellent customer service and professionalism. Glad we picked Englewood and grateful for Nelson’s help!
Great service, clean and accessible. Nelson at front desk will provide you with genuine advice and guidance on the size/type of unit that matches your needs. They are the best!
Assistant Manager Ken and Storage Manager Nelson have been extremely respectful and helpful in retrieving the storage information and setup an online account. Very kind and professional. Highly recommend!
The management her are super responsive and helpful
Excellent service, easy access and very cool staff
Really solid customer service, especially at the Englewood, NJ office. Easy access and storage options. 👍🏻
They were extremely helpful and got my space in a timely fashion. I will definitely recommend them to anyone looking for a storage space.
Great customer service, very responsive!
I was able to work with Nelson and he made the process of renting my storage seamless and pleasant as ever. This was the best experience I’ve had with renting a storage unit. Very professional and friendly staff with very clean facilities.
Hv been using the storage for over 15 years. No problems, ever. Both, Ken and Nelson in the office are very helpful. Great team.
Nelson was excellent! So helpful and considerate! We really appreciate everything he did for us! Highly recommend this location if you need any storage help!
Ken Barnes is the absolute best. He helped me and my family. Great customer service and clean storage space.
Clean, and very well run. Nelson, the manager, is always helpful, informed, communicative, and courteous.
Excellent Service! Ken and Nelson answered all of my questions and had me set up quickly!
Great Location Justin was top notch help with all my storage needs and Nelson the manager very nice guy. Place was clean and they were very professional
I just rented a space at this location. Ken was very personable and knowledgeable. He represented the company with an expertise that was top-notch! The renting process was easy and the service was fantastic. Great experience! Thank you
Excellent experience! Nelson was very understanding and informative about the location and service. Made a difficult situation easier to address!
Very kind people! 5 start straight
Ive been a customer at Extra Space in LA and now this location in Englewood. The process of seeing available units and finalizing my chosen unit was quick, courteous and professional. I was also impressed with the cleanliness of the office and grounds. Kudos to Nelson and the team for running a top notch operation.
Ive been with Extra Space Storage for a few months and Nelson has been remarkably helpful with my unit needs. Its been rough with Covid and he has been a great help! Thank you Extra Space great to know you guys are #1 with customer service.
Very accommodating, quick and efficient.
Nelson and Ken were very professional and helpful to show me multiple spaces that I reserved online. I thought that it would be like before renting an apartment, I would need to make different unit reservations to see where these units are located with factors like lighting, location to the car or elevator. As it turned out, the online reservation to see storage spaces is different than finding an apartment. The facility gets penalized by the company and upper management for not close the sale with each reservations made online. I am sorry that I did not know that is the situation with storage and caused trouble for Nelson and Ken. I hope that their district manager understands that it’s not their fault but my misunderstanding about the online reservations.Nelson was very considerate about my storage need and Ken was an angel to share a story about how he saved a woman, who became his customer from a house fire. I would trust these gentlemen to protect my belongings in the storage units. Highly recommend this facility for their wonderful service.
Bergen Family Center appreciates all of the professionalism shown by Nelson and his staff. Nelson was very helpful resolving a recent matter for us. This is a well run operation. We highly recommend Nelson and the team.
Nelson was very helpful great service
Super clean and new facility; friendly, helpful staff; great location near NYC👍
Nelson help me find the perfect size and the property was very clean would recommend to anyone Need a storage come see Nelson
The workers at the facility were a tremendous help when answering my questions, specifically the manager Nelson. The facility itself is very clean and has good deals
Nelson is the man. Whatever storage needs you require, he will find a solution for you. This location is very clean and safe. I had my items here for 2 years with climate control. Highly recommend this location.
We were working with Ken. Amazing experience, clear explanation. Easy way to get what you need. Like this place. Affordable, clean, convenient.
As a customer of this Extra Space location for the last nine years, I find the facility to be accessible, clean, and safe. The customer service is A+. Nelson, the facility manager is friendly and personable. The FM takes the time to listen to customer questions and concerns and if the need arises, will work to find solutions that are mutually beneficial. I would recommend the Extra Space Storage of Englewood to anyone looking for a reputable, professional, and safe storage facility to store your belongings.
The manager Nelson was helpful over the phone and on site. Excellent customer service!
Great costumer service, best valueNelson is the best
If you are looking for a place to store your belongs this location and staff is the place to go. Nelson the site manager is always friendly and supportive. My organization has been with them for 4 years and have enjoyed our relationship with the company. Thank you Nelson and team for always going above and beyond.
This Extra Space location on Grand Ave in Englewood is very special. They go beyond the call of duty. Kenneth Barnes and his manager were exceptional at helping me achieve what I came to get done.I wish I had dealt with this location as opposed to a previous Extra Space I had dealt with in the past.Nonetheless I will tell everyone about these gentlemen.Keep up the great work guy.
Extra Space was great for me. Convenient to where I live. Secure and theattendants were very helpful. They have a great space there plus carts to make the moves much easier. I recommend this space highly.
Ken was very polite and professional. Made the transaction seamless. Good example of what an employee should be.