If you’re looking for a drive-up storage solution, look no further than this company.Management is informative and helpful - all of our many questions were answered in full, with humor and courtesy.We would not hesitate to recommend this CubeSmart location. Don’t think about this one too hard – the company is good and trustworthy!
Very quick to rent a storage space and reasonable prices too.
CubeSmart makes moving easy! Everyone has horror stories when moving, luckily there is none of that hear. Mike and the team make moving easy.
Reserved online and was shortly contacted by Mike Wims. Mike Wims was very helpful and pleasantly professional.Good experience so far. Feel like I made the right choice.
Well kept facility. Friendly and helpful staff. Mike is great to work with
😊😊😊😊very safe place, there staff members they care about your items be in the safe place
Awesome and courteous staff. Clean facilities.
My husband has a storage unit here. Its a small unit, but pretty expensive. And they dont allow 24hr access. Plus it was weird when we were unloading our stuff into the unit two of the employees drove the golf cart over and basically watched us as we were putting everything into our storage unit. I felt like they were scoping out our things. They literally drove over a few minutes after we parked, parked caddy corner to where we were and sat and watched us until we locked up and left to get another load. Then when we came back one guy came over and sat near us then when we left he went over and pulled on the lock checking it and putting a sticker on it for some reason. I dunno it really weirded me out.
Salesman didnt care about the sale. Ran through his high priced sales pitch fast and monotone. The prices are more than twice as high as the place I settled on. No climate controlled units for the ridiculous monthly rent either. No thanks!!!
Management getting a little overboard. On rules that do not even exist. The company in general is good but wont step up when needed.
Mike was great. Waited to take his lunch waiting for me to show up to pay my bill. It’s nice to have someone go out of their way for a customer
Mike was extremely helpful and made the whole process easy and worry free. Especially in this time of COVID. The facility is well kept and they make sure you have all the information you need at all times.
Not very nice employees.
Mike was friendly informative and helped me with my storage unit very quickly. Good prices and nice easy sign up process.
Excellent interpersonal skills
Mike was a great help to me. I was looking to move into another storage unit. Within days Mike called me to ask if I wanted what had just come available, but it wasnt the size we were looking for. He just wanted to make sure and gave use the option to take the one that just opened. When the size we needed came available, he call. Then right before he were going to switch units we decided that we would just stay in the ine we were already in. Mike, was fine with it. Since Mike has come to this store Ive never had a bad experience. Nice to have such a pleasant person ar this store again!!!Unit 1375
I had a wonderful experience at Cube Smart, the agent was kind, friendly, and very helpful. He even found a more accessible locker for my belongings, due to a physical need. I would recommend this place to anyone. I did not understand that insurance would be required, but that may have been because I did not fully read the information.
The customer service. He was very friendly and knowledgeable
Competitive rates, clean and dry units that are conveniently located off 285. Mike was super helpful and very easy to work with! Thanks for making this a seamless experience will definitely recommend to others!
Perfect location. Was probably the only location in the city with units that suited my needs at low and reasonable prices. Worked with Mike to get a great unit. Very happy with what I got too, didnt feel rushed or pressured, and he did his best to make sure I saved time and money as well.UPDATE: Mike has been extremely helpful and accommodating. This facility really believes in protecting your belongings.
Helpful, responsive and flexible. Thanks Mike!
Very friendly. I was in a hurry to sign the paperwork for a new unit, and leave. Mike was very helpful and friendly. There was two other customers in the office when I was there and he did an excellent job help on getting all of us without being rude or ignoring anyone. So far very happy with the customer service, price, and cleanliness of location. Would recommend over public storage, cheaper and more friendly.
The management change the code to the building and didnt send email to let me know. Couldnt physically get ahold of them to get the code and the call center even was unsuccessful in reaching the employees to get the code. Very irritated!
The front desk folks were friendly and helpful in informing me what the requirements are. No issues, no weather damage, storage was in decent shape and clean.
Easy process of getting a storage unit and great customer service.
The location is great and the area is maintained immaculately. Every employee I’ve dealt with has been so helpful. I was given several options and have somewhat unique storage needs and they were able to help me figure out exactly what I needed. No one ever tried to push me one way or another, they were simply interested in making sure my needs were met within my budget.
Great service
Since day one, I have had a great experience with this CubeSmart location. I sent in a request online for a 20 x 20 unit and received a response back pretty much immediately from Christopher about next steps.Getting the unit (2 10x20 units in this case) was a breeze and Christopher made the whole process easy and seamless. Not only are the units clean and secure, but the customer service has been top notch.I cant say enough nice things about Christopher -- he brought us waters when we were moving in and is always up for a quick hello or a friendly chat. I recently needed to downsize from those two units to just one. There was some miscommunication/misunderstanding on both ends about whether this was possible, but Christopher and the rest of the team went above and beyond to work with me to make this happen.I have experienced nothing but professionalism and great customer service, and feel like we are in good hands. Thank you, Christopher and the rest of the CubeSmart Team.
Mike was helpful and showed me a few different units after the original one was not going to work. I ended up needing a unit closer to my house and CubeSmart allowed me to move to another facility without a hassle so I really appreciate that level of service.
Great costumer service. very helpful.Thanks
Storage rental prices are high everywhere so I cant really compare Cube Smart to other storage facilities in that area, but as far as their customer service goes they are the best in my opinion! The employees are consistently helpful and friendly and will often go out of their way to help me. Debora in particular has been wonderful! When businesses and their employees take care of their customers, that company will always get my business.
Great experience. No hassles. Simple and straight forward rental process. I recommend.
Mike from Cube Smart was very professional and had good communication setting up a time to come in and check out a unit.. The process to rent the storage was very informative, yet didnt take too much time.
Quick, professional, and personable. Julie and Jasmine were very helpful and courteous. I only needed the space for one month and they made everything easy for me to be in and out on time and all for a minimal cost. Just be sure to get out before the gate gets locked down at 10pm!
They rope you in with a discounted internet price then charge you a $26 administrative fee when you get there then you have to buy one of their lockswhich is $18, complete rip-off Uhauls is $10. then they provide you a gate code but when you go to enter and it doesnt work. Went in expecting to pay 76 for unit walk out paying 139
If you want more please give me $25 for my time.
Just got it, but so far we really like it, Mike Wims, is very professional and takes his time with us and explained everything real good for us
Really nice experience. Jasmin was very good giving us the proper information and great rate - even though our stuff is only going to be there about one month, you still get the first month free! They were also proactive contacting us when necessary when our mover showed up about a week later with some misplaced items they found on their truck. It is very important to have a staff member there on the premises to be available when something unanticipated happens as we were coordinating a mover, our availability and a subsequent truck to take the stuff to another destination. I would definitely look for a CubeSmart if I ever needed storage services again.
I have rented with cube smart off and on for over 2 years and have referred others. Mike Wims is very friendly and eager to help you and answer all your questions. I like the convenience of entering and exiting the property. I know my belongings are safe there. Great place. I have nothing but good things to say about Cube Smart and Mike Wims!!
Mr. Wims was very knowledgeable and friendly. I would recommend his facility highly.
The man at the front desk was very helpful and informative. He helped my stressful move become easier. Very good costumer service.
Friendly, professional, and accommodating staff with hard to beat pricing, easy access, and well-maintained facility.Just reserved large 13 month rental and started moving in yesterday.
Robert was very helpful in walking us through the set up process. He showed us the storage unit which was clean and tidy. After a few minutes of paperwork we were on our way.
Mike was very pleasant and helpful in assisting me reserve and rent my storage unit. My 20 x 20 unit was provided as (2) 10x20 units, right next to each other, which is perfect for my needs.
Helpful and friendly, taking extra time to show me the options and answer my questions. Service was quick and easy. Its a good location and looks clean and well managed. Nice staff.
Awesome experience. Will use again. Clean facility, charming staff, reasonable rates and convenient.
Julie is very nice and professional. She explained everything and is an asset for Cube Smart. This is the second time I have used Cube Smart Ron and Patrick from the Aurora location were equally as good.
Very Helpful and showed me two units and was friendly, fast and efficient. Thank you for being so close to where I needed a unit.Regards, Robin
Debra Collins was great. She was very knowledgeable and professional
Was the cheapest I found for a large storage unit, grace period for late fees, secure, open late, friendly, and no hassle. Customer for over a year.
Realy easy peasy, and fast service. Very straight forward and Mike, who helped us, made everything so efortless. Great deals to choose from.
Very helpful staff, Mike showed me how to open the door without hurting my back, convenient location, clean, good rates.
I have had my things stored at CubeSmart for over 2 years other than it seems way pricey to me so are all the other storage places. staff is extremely nice.
They were fast and explained things in detail and very good customer service thanks mike!!
A facility became available very near my house is the only reason I left.
It was a very straightforward and easy process. I had a larger unit and when I sold my trailer, I was looking to downsize. I went into the office and made the switch. In less than 20 minutes I was in my new unit.The staff is very nice and very accommodating.
Had a great experience. The staff was gracious and welcoming. They made the move less stressful and were extremely professional.
Had a billing issue with my companys storage units, contacted the store, and got immediate and helpful assistance from the manager, Mike!
Mike the manager was very helpful and friendly and answered all my questions. It was a very easy and hassleless process, plus you get one month free and 10% off. I found cubesmart to be not only the best value but also very clean and nice facilities. If you need self storage go cubesmart you wont regret it!
The reason I got my storage was for my belongings to be more secure. I left after visiting my storage space at 1015a.m. the other day. I received a call before noon letting me know I inadvertently did not secure the latch propery on my unit leaving it not secured.Absolutely impressed at the awareness and rapid response to my mistake thanks to the staff at CUBE SMART, I feel I hav made the right choice . Thank you for your professionalism Julie !!!(my hero)
Great experience along with great people, thank you Jasmine and Julie for your assistance as you made this seamless. Thank you. again!
Very courteous and helpful... Nice clean facility with reasonable rates....
Updated: After dealing with them since April 6th, could not get in contact with any office personnel for 2 weeks of calling and stopping by to discuss an issue with rain gutter above unit. Doors are horrible to open and close and we were told that theyre just old and theres not much they can do but give them some lube, which didnt really help much. Finally was able to switch to a new unit on April 20th and was told my payments would be due on the 20th since it was a new contract, but everything else would remain the same (monthly payment amount, etc). Only to be called on May 10th stating my payment was late. I reminded him that it was supposed to be switched and was told it would be fixed. Went in to pay today, May 19 and was told my monthly payment amount was $60 more than originally quoted and that the amount had gone up since last month. I refused to pay that amount until I spoke with a manager and was told to call 800 number. Called the 800# and was told she couldnt help me, but would send a note to the district manager to get back to me and in the meantime, Im locked out of my unit and cant get my stuff! I would not recommend doing business with them if you intend to store stuff you actually want to keep in there!
This place is rediculous. For the first week and a half over Christmas my door came off the track... 80% OFF and it would not close or lock but dangled instead. The managers all had no problem with this. I couldnt access my stuff but they assured me that if anything gets stolen, the insurance will cover it... really? Next they offered me to move everything out and into another unit. Thats it. All the managers all yelled at me for getting upset and said too bad they offered me to move... it was unlocked for over a week. Do not trust this place. Your stuff is not safe. Want to hear the phone calls from the pathetic district Manager telling me too damn bad and to get out? Contact me!
Debbie was very informative and I enjoyed doing business with them.
Very friendly staff clean environments great location!! And reasonable price.
Good, clean and close storage units. Management always friendly.
I have a ztorage unit here and their customer service is amazing!
Extremely friendly and helpful. Excellent experience compared to other storage companies that I have dealt with in the past.
I was able to reserve my Cube online and Julie called me back immediately I was able to rent a cube that same day excellent service thank you Julie
They made my move easy.
Helpful employees
Very nice and clean and quite place. That means a lot to me.
Comnacation love this place
Great customer service and price!
Christopher was a great help.
Mike! Very helpful and friendly!
Expensive
What can I say. Its a storage unit
Ive been there for about two years now
Very great experience !
Served its purpose for a couple months.
Horrible
Nope.
Nice privacy
Expensive