I also worked with Amber this was a different experience with a car dealership. Usually I leave a dealership feeling a little bit used even though I have a new car? This was actually a very friendly helpful experience with nothing but positive vibes. I love my car. Thank you.

Eric was an absolute pleasure to work with from start to finish. He was very informative when it came to explaining everything regarding our 4x4 van. He even gave us a walk thru on how to setup all of our interior/exterior components which was a huge plus for us. We couldnt be happier and cant thank Eric enough for getting us our dream van. Thanks Eric!

We worked with Amber on the purchase of our new car. She was extremely knowledgeable, personable, and an exceptional communicator. She kept us apprised throughout all discussions and the purchase, and we were extremely pleased with everything from walking into the showroom to driving away in our beautiful car. We worked with Britton on the purchase documentation. He was very thorough, accurate, and personable. We would highly recommend this team!

FIRST CLASS EXPERIENCE. I am on my second car in one year. It all started when I was looking for a G-class moving back from Europe after being away 15 years. I called every dealer on the west coast and Rod Bay (Sales Manager) was the ONLY LEGIT no BS kind of GENTLEMAN where old school meets new school, which blends well with all types of buyers ***** We made the deal over the phone while I was on business in Brazil with a virtual gentelmans handshake **** Rod even picked me up from the rental car drop off the same day I came down from PDX airport and my 20 G550 was ready to go after a few signatures. Jeff Maddox (Finance Manager) made the numbers work out so well I took my second car 21 GLE4504M for low key non flashy business use and have ordered a third vehicle already for the spring! Mercedes is the #1 vehicle brand out there pushing the limits with AMG and F1. Ive purchased 10+ MBZ vehicles from different dealers across the globe in the last 5 years and Eugene makes the experience feel at home without pressure, its definitely worth the 2HR drive from anywhere, including Portland. I am with the dealership for the long haul.

Didn’t know what to expect walking into the MB dealership but as soon as I mentioned the word Sprinter they directed me to see Eric Voss. He was personable (also Sprinter enthusiast), treated me fairly, and I drove one home the same day, we love it!I highly recommend working with Eric if you want one.

I want to thank Mercedes of Eugene for the friendly service on purchasing my vehicle, I love it! Candi and Britton were exceptional and made the experience pain free!

It was a pleasure working with Amber and the rest of the staff! Special thanks to the F&I person, did not buy the warranty, however, when we are ready I will give him a call! Sales manager was a pleasure to deal with, very personable and polished, definitely will buy from them again, thanks everyone, the whole car buying experience was fun!!

Mercedes Benz of Eugene has always gone above and beyond for my auto care needs. The staff is always nice and courteous.The technicians are always thorough, professional, knowledgeable as well as quick. They do a great job!The advisors are always professional. They are clear and concise about the services performed as well as future services.I will trust them with all my vehicles needs, Mercedes Benz or not!

We live in Bend. No dealer Sprinter service here in Bend. Eugene Mercedes Benz is closest for service on our converted Sprinter van. In winter, a 2 1/2 hour drive over a snowy pass. Two times now they didn’t have parts, even though they were aware of the problem with the van prior to each appointment and they know we are driving over from Bend. First time we had to drive home and come back two days later. Lots of driving!Most recently, appointment was at 11:00 am for replacing failed wheel speed sensor. I had talked to them on phone day before to assure parts would be available prior to my appt. I waited for the work to be completed.They did not look at vehicle until 3:00 pm. At 4:00 pm, Jason, our service rep, informed me that they did not have the part and repair couldn’t be completed for two days. Our Sprinter was disabled and could not be driven because failing part had been taken out, apparently prior to knowing whether they had the replacement part in stock. We needed the van and could not wait 2 days. I protested the poor service. They ended up using a used part out of another Sprinter on their lot.I did make it back home after 260 miles of driving, nearly six hours of waiting for a task that should have taken an hour, and a used replacement part instead of a new part. A fun 12 hour trip! They did invite me to come back over to replace the used part with a new part. I can’t wait!Extremely frustrating. I wouldn’t buy a car or a van there. I won’t be going back for any service. I would avoid their Sprinter service at all costs.

Started with Amber after building the car online, through Mercedes website. Amber immediately called and was incredibly pleasant and helpful. The next week I drove over to finalize car details with Amber and get vehicle on order. The car came in and was more spectacular than I could have imagined and was a very special surprise for my wife. The day of delivery, Amber and Mary in finance were terrific and made the experience as memorable and enjoyable as we could have hoped. Look no further than this wonderful team in Eugene to buy your next stunning Mercedes-Benz. Thanks again Amber for all your help.Kyle

Terrible experience. Could not even tell me when my car would be ready even though I phoned in earlier. Never going back

Jason, the service manager, got us back on the road in less than a day. He was very helpful. His professionalism and that of his technicians made me happy that I had purchased a Mercedes Benz. I am happy to give them my highest recommendation.

First guy..great n helpful...2nd guy n lady at desk..if all your going to do is make fun of ppl n cut them off cuz u want to snub youre nose...wont happen again!!

Best dealer to work with. They have a van we like but we dont like the color. Eric spent a lot of time and found a better color for us. We are so happy with our now van. We will come back when we need another car.

Service was amazing! Came in for some work on the Sprinter, which they did an amazing job on. Jason was my point of contact at the dealership and he did a great job! Stayed in touch and scheduled all my complimentary shuttle rides to and from the dealership. Melody who drove the shuttle was super nice and sweet too. They also had a mini breakfast bar with complimentary fresh fruits, juices, pastries and bagels. They also cleaned the inside of my vehicle which was a nice suprise bonus. I would come here again without hesitation as they made you feel at home and really went out of their way to take care of you.

Very professional and thorough. Very cordial in explaing work to be done and what was done. Very pleased.

From start to finish the customer service was amazing. Every person we encountered was professional and accommodating. Would highly recommend this dealership to everyone. Completely satisfied with the service we received.

Absolutely unreal experience here. My husband and I are trying to trade in our SL AMG, and get a newer car... never have I walked into a dealership that I have ALREADY BEEN TO and had begun the paperwork process, only to be greeted with “are you here for a job interview?” And we asked specifically not to work with Ryan, who from the very beginning has tried to push us off onto his coworkers even if they are very busy, only to be repeatedly matched up with him because they seem to only listen to someone over 60y/o.Robert the manager finally tuned in to help, but the best he came up with after hearing the issues, was “I don’t even know if I WANT to take your car” and “you should take it back to where you got it from”. What a way to treat people...

Awesome customer service. Jason and Lisa took care of me and my family when our sprinter had the 10 start warning.

My experience with Rod Bay at Eugene Mercedes Benz was nothing short of exceptional. Our family will continue to use Rod for all our Mercedes Benz purchases in the future. Rod’s attention to detail was on full display as he carefully and diligently stepped me through the intricacies of my new GLE AMG 63S Coupe. My family’s appreciation of the team at Mercedes Benz Eugene is without boundaries and please know just how appreciative we are of the hard work - it did not go unnoticed!Ken Fox

I just bought a new GLC and couldn’t have been happier with the help from Amber, my Salesperson and Robert, the Sales Manager. The vehicle was ready as specified and Amber has been a continued support as I learn how to use everything this great SUV has to offer.

I recently had to take my delivery van in for service due to a vandalized gas tank puncture. The entire service team was empathetic and professional, and I received my vehicle back when promised and a price lower than quoted. Made a unpleasant event stress-free and helped me get my vehicle back quickly so I could continue to serve my clients.

Outstanding parts department!!! The two gentlemen who work the counter were extremely nice and helpful.Other dealers could take lessons from these men on how to treat customers. thanks Bruce York

Jacob in the service dept was absolutely stellar. Very patient and pleasant to deal with. Thank you!

I have spent four weeks taking my Chrysler Crossfire to 2 Dealerships, 4 Auto Repair Shops that advertised they Specialized in Crossfire Diagnostic Repair.All had filed to fix my Car...One of my Friends suggested I call Mercedes-Benz of Eugene!My Initial call was with JACOB ALBERTINI, Service Advisor who had nothing but Praise for their Technicians who who have proven over & over to be the Best of the Best when it comes to Mercedes Engines!Made my appointment, my Car filed to Starts after driving into to the Service Dept.Once again, JACOB assured me that they are the Best.I am so thankful for JACOB, & Techincians that certainly proved to me they are The Best of The Best!!The cost for repair was less than I expected & they have a Customer that will always use;Mercedes-Benz of Eugene.Please believe me, no one including Chrysler Dealerships & Repair Specialists failed to fix my Crossfire.Thank You JACOB ALBERTINI...Michael JohnsonCrossfire OwnerLebanon, OR

We ordered a custom car from MB OF EUGENEMr. Rod Bay and Mr. Ralph Parshall helped us build a beautiful car, Mercedes Benz GLE 53 AMG the building process was entertaining for my son and I, we picked colors, packages, exhaust, wheels, choices etc.Couple days ago we got our car which was sitting on the show room floor waiting to be unveiled for my family to see. Ralph and Amber showed the car around inside out, the car was spotless, clean and gorgeous. I spent a few minutes with Britton who did the paperwork for me, he’s a gentleman and knows his number and the buying process was second to none, went smoothly, I believe that I did not ask to negotiate the price of the car it was all done for me.I do want to thank Rod and Ralph during the waiting for the GLE they kept me in updated.Ralph went out of the way to loan me car so our family could go safely over the mountains for our Spring break vacation.Amber gave my son Arnav a great crash course regarding the car and off we went.Great dealership and incredibly service department. They will not turn their backs on you.We will be returning customers.❤️Drs. Neema and Dinesh Reddy.

Had my annual service performed efficiently and done in the estimated time. Pleasant staff and car was sparkling when done. Thanks Jacob

WOW - I am blown away by the level of service at this dealership. I get its a Mercedes dealership but the level of personal care and attention tops even Mercedes standards & expectations. Eric & the team were above and beyond attentive! Based on the phone and email attentiveness of Eric - I drove past 2 other Mercedes Dealerships (and an additional 100 miles) just to work with him.

5 Star service! Specially thanks to Tianyi Stephen Bi, I found my perfect fit with his professional and patient guidance. Definitely recommend this place if you want to buy a quality guaranteed Mercedes Benz car.

These people are very timely very professional very understanding have gotten me almost every part that I need for my W1 40 Mercedes or my W124 Mercedes thanks to Abdul Shibard for the exceptional customer service!

This is the best dealership in Eugene. All of the staff is very nice, professional and helpful (especially Ryan and Robert). They do everything they can to get you the deal you need. 10/10 would recommend to anyone looking to buy a car in the area!

Just picked up our new 2020 E450 Coupe from MercedesBenz-Eugene. Want to thank Amber Ivey for all of her help in sealing the deal and extend best wishes to the dealership for a wonderful buying experience.Professionally run from top to bottom. Highly recommended.

Amber Ivey and Britton Schroeder were stellar! Customer service was 10+ stars. I saw the car I wanted on the lot at Mercedes over a weekend after my vehicle had given up on me after 4 years and over 240,000 miles on it. I knew I had to call in on Monday to take the car on a test drive. Amber answered and was with me through the entire process - under 24 hours and I was driving my new baby. We call her Sexy Lexi and it is the most beautiful car Ive ever owned. Britton in finance was very knowledgeable, 10+ with his customer service and overall the best car buying experience Ive ever endured. My boyfriend is a mechanic and we are so happy to have a reliable vehicle for me to drive each day. Thank you both so much!

Always very friendly and high quality service. Shuttle service is very convenient. Would highly recommend.

I went to order a replacement key for my Mercedes and was told I needed proper proof of ownership which is standard procedure and I of course have all documentation. Then I am told they will not give me my key unless the car is there to program and make sure I actually own the car. First off there is no programming needed on this vehicle once a new key is made, I of course research before calling. And second there is absolutely no reason to have to bring a vehicle to them so they can see I own it even though I have all legal documents so they can order key to begin with! I called another dealership and they do not require the vehicle to be present to release key after its ordered just necessary documents to order it. So my business will be going to them instead!

Amber helped me purchase my beautiful Mercedes. My buying experience was exceptional. Very easy process. She was very knowledgeable and very patient with me. Highly recommend Eugene Mercedes and Amber.

First class service! Matthew and Jacob delivered first class customer service. Thanks guys!

I love mercedes benz . Was a little teaved . When they called me and said my car would be in about an hour and half.. And I get thr and it was still another hour and half to wait.. I could have went and got other things done . But no I got dropped off

Have had a absolutely wonderful Experience with MB of eugene! Stephen Bi was my sales person he has an outstanding attitude, energizing enthusiasm to go above and beyond for his customers! Stephen Bi made sure I made the right choice! From color to the rt model! Wow I am impressed with the professional staff! Thank you all! I will recommend you to all my friends and family

From the first email exchange to the moment he handed me the keys to my new vehicle, Ryan Drenga was a pleasure to work with. Personable, professional, knowledgeable and never pushy. I would recommend Mercedes of Eugene and specifically Ryan Drenga to anyone who is in the market for a new vehicle in the Eugene area.

We drove from Coos Bay and were quite impressed by Mercedes Benz of Eugene. Small dealership, but ultra clean, modern and friendly. Our salesman Ray was extremely knowledgeable and helped us make a choice within our budget. He was very professional, courteous and patient even though we were there for 4 hrs and test drove 3 cars. No pressure at all.Finally the purity of the lines and beauty of the interior sold us on the Mercedes GLA250 4Matic.Thank you Ray, this was the best car buying experience ever !

I purchased the 2016 Sprinter crew van in 2017 Oct.After I purchased, I noticed the tiny water stain on the ceiling panel which I did not care that much. After few months the water stain were getting bigger.So I took the van to the dealer, and they found the hole on roof seam area & fix them temporary & they said it need be go to body shop to fix permanently.Few month later It started leaking again took them to dealer again.This time they sent out to body shop to inspect the water leak.After test, the body shop found another leak from the rear door area & they just fix the rear door area without permanently fixing the first leaking area. they clean the ceiling water stain.After one month I see the water stain again same spot roof seam area.I took them again, they did the water test & could not found the leaking.I asked them to replace the roof sealer, but their answer was NO, becausehe did not want to make them worse.Now they said there is nothing they can do even though they visually see the water stain on the ceiling panel same spot from the beginning.I could not believed myself their respond.I went dealer 4 times & 45 days in the shop with same leaking problem, but still unsolvedI had to call the lawyer & file the claims.

Jason is the best! He goes over everything in detail and answers any questions you may have. My van was washed and looked brand new following my service, too. That was an unexpected treat. Mercedes Benz of Eugene has once again met my high customer service standards from my initial phone call to schedule my appointment to pick up of my vehicle.

MB of Eugene rocks! Their team consistently provides super service. All the staff are skilled, attentive; friendly service always. Setting up an airbag replacement clinic, twice, so that central Oregon MB Sprinter owners wouldnt have to travel 3 hours to Eugene is an excellent example of how far they are willing to go to provide exceptional service.

From start to finish, MB of Eugene is a class act. I took my C300 in for an oil change and service. When I arrived, I was taken promptly to my service adviser, who walked me through everything I needed to know. I was able to get a shuttle ride home and even back to the dealer once my car was done, unusual for many dealers! They washed the car very nicely and cleaned the interior too. All in all a great experience.

Professional service. I appreciate the care & quality delivered by the service department & especially Jacob Albertini, my service advisor.

Im so grateful to have a place I can take my Sprinter RV for service! They provide trained professional service technicians. I was treated incredibly well by all of the staff. No fault of theres but I ended up spending the whole day. So I can speak to there quality service, and clear communication through out the day. Im so relieved to have a place I feel I can trust to be honest and provide quality service. Thank you! My RV hummed all the way home.

The best service experience Ive ever had, ever! . Matthew was very professional and informative. My car (e63s amg) was taken very well care of, and inspected thoroughly. Service was performed and had clear and precise documents of everything they did and saw. Picked it up after they finished giving it a hand wash and interior vacuum and clean. Very impressed. Will be purchasing additional warranty and prepaid services after my warranty is up.

The staff at Mercedes Benz of Eugene are all exceptional people. They are friendly, respectful and willing to answer any question they can. If they don’t know the answer they will find out for you. Ralph, Jay and Robert were very easy to work with! Thank you all!

From the time I arrived the experience was very professional and friendly. I was told the tech would be sanitizing my cab both before and after the service then informed where I could wait. The airbag change out was done quickly and the staff handling the paperwork had me on my way.

Best service experience of my life. Jason and the team quickly diagnosed my issue and went far and above my expectations in getting me back on the road. Highly recommend.

What can I say I just bought a new Mercedes and hands down I received First Class customer service. Carlena and Jay made an amazing team to find me the car that I wanted to fit my budget and lifestyle. They even dropped my car off and drove it into my garage. The purchase was super fast they handled all the insurance, title, and license and I was in my new car in less than an hour. Best car buying experience ever and by the way, I love my new car.

Always Professional. Always Welcoming. Always very thorough with the work they do. Always accommodating. A great place to have your pride and joy worked on. If your appointment is early enough, there are drinks, muffins, and other yummy breakfast stuff out to enjoy.

Everyone at this dealership is top notch. I have never felt so confident in a dealership before. The respect and kindness you get when you go in for anything is above and beyond! Thank you for being such a great dealership. Customer for life.!

Mercedes Benz dealership is by far the best dealership I have ever been a part of. When you purchase a vehicle from them it is as if you have been accepted into a family. All of the employees go above & beyond to ensure you have an A+ experience making you feel important as a customer. If by chance you do have a less than pleasant experience, management work hard to ensure your needs are met and the relationship is stronger than before. You need to join the family!!!

My advise is to buy a Tesla. Not only is Oregon electricity a steal at 7 cents a kilowatt, equating to 270 miles range for a mere $7, but buying a Tesla will spare you the discomfort of meeting the Brown, coffee stained teeth having General Manager Robert Wilson.This place sucks.

My salesperson...Jay... delivered...figuratively and literally.CPO vehicle was ready as promised...detailed and timely.Transaction was handled very professionally...ANDJay followed me home (to West Linn) to get my wifes signatures.I am a retired Fleet Manager and Auto Broker so I know thisbusiness pretty well...Jay and MB Eugene get it!OUTSTANDING!!!JamesWest Linn

Very personable sales and service people with a smile on their face.

You service department was amazing!! Everything has a potential of needing repair, no matter how well made, even well-cared-for Mercedes. What makes Mercedes Benz of Eugene stand out, is their incredible level of competence. Their service department promptly got us in, diagnosed the problem (which was misdiagnosed elsewhere) and performed the necessary repairs. Their prices were very reasonable and it was done in a timely manner. A big Thank you to Jason and the entire service team.

Highly recommend. Best car buying experience every. Never bought a car remotely before. Ken made everything easy, answered all my many questions and even picked us up at the airport. Ditto Mary in finance, she had everything ready so we were able to get in the road quickly.

Got us in for service and recall the same week we made the request. Provided courtesy shuttle to take me home, then come and get me when the service was done. All people I interacted with were super friendly and on top of their game.

It was an excellent experience working with Carlena. She was very helpful and very honest giving me details about the Mercedes I purchased. She even came in late in the evening on her day off to make sure everything went good with our purchase.It was a smooth transition filling out the paperwork with Maria, we were done very quickly. Eduardo did an awesome job detailing the car and making sure that it had a full tank of gas for us. I am very happy I purchased from this dealership and I highly recommend it.

Thank you Scott! What a wonderful experience on Saturday. We were in town visiting our son, who drives my older C class, and needed a new battery in the key fob. Scott said that unfortunately their service department was closed for the day. We thanked him and went to leave, thinking we might take his recommendation on going to a Batteries Plus place. He then jogged up and said Hey, I may be able to help you after all! 5 minutes later he was back with a fob all batteried up, and would not take any payment! A rare thing at a Benz dealership! He was very courteous, thoughtful, and I will remember and refer!..............and there was a pretty cute little convertible out front! Thank you Scott!

I don’t own a Mercedes, but I met a man today that does. He’s traveling, and I believe he lives in his van, or at least travels a lot. Well, the van broke down, so the very kind people of Mercedes in Eugene hooked him up with water and electricity and even let him borrow a vehicle until his car part was replaced. He said that he’s never been to a nicer place, and could not think of a better place to be stranded than here..! This made my day.If I could afford one, I’d buy a Mercedes.

Warranty work to replace airbags on my sprinter chassis. The gang from MB Eugene did a road trip to repair these in Bend, OR. Amelia, Jason, and the whole crew were nothing but professional and efficient. They got me in early and I was out before I could finish my lunch they provided. Can’t wait to see them again for regular service visits

First rate dealership. Very professional and knowledgeable with Mercedes from sports models all the way to Sprinter Chassis (my reason for visiting). They took care of the issues at hand and had me back on the road in a single day. Couldnt be happier.

I purchased a new 2010 Mercedes Benz for over $52,000 only to find out I have a rear main seal leak on a well maintained low miles vehicle. It was first noticed around 28,700 miles during a routine oil change and now currently at 30,000 miles Im told the repair bill would be $1664.00. I also paid $403 to replace the electronic thermostat at 22,714 miles, the service has been Great my concern is the reliability of MB. For what you pay MB should be more reliable and long lasting. Sorry for the rant but its getting expensive. Thanks, Robert

This is a good dealership. They arent trying to oversell services which is great! They are very friendly. My only wish is that they didnt take so long and that they would let someone else check me out if my advisor is busy! Anyone can go over what future work is expected or costs etc. waiting for my advisor and the car to be brought around took over an hour after they called me to pick up my car. Thats crazy. But I will be going back. Overall its always a good experience although the courtesy wash offered is terrible compared to what a Honda dealership offers!

Everyone was super kind and helpful. They even took time to help me brush up on some inside car features. Great great service.

At my annual service appointment, I was greeted promptly. Called with necessary information and able to have all service and detailing done as promised. Service representative Steven Cairns and Sales manager Rod Bay provided outstanding service and assistance.

MB Eugene serviced my Mercedes Sprinter RV. These guys are top-notch professionals, plus you wont meet nicer people. Outstanding in every way. I was just passing through the area but I will go out of my way to go there again.

Thank you for the great service and loaner vehicle.

I am so glad I was able to work with Steve Cairns. We have been in several times with the raw gas smell complaint. They repaired one fuel valve but we still smelled raw gas. Each time we said something we were dismissed like we were crazy. But last week when I stopped in Steve helped me. He listened and made an appointment. He found not one but two leaks! Our car is FINALLY fixed and it runs so much better. So thankful for Steve taking the time to resolve this problem.

My wife and I have been traveling since September 2017. This visit for maintenance was BY FAR the best experience we’ve had. Thanks to Jason and all the folks in the shop for gettin us in and out so efficiently!

Service manager Jason Cowdry holds high standards and makes thing happen. MB Eugene does a lot of Sprinter service and booking times are usually quick. Very satisfied with both visits, enough to drive 2 hours from Portland. Worth the trip. (MB Wilsonville has only 2 service bays large enough for Sprinters, wait time for service appointment 2-3 weeks)

Was selling my sprinter van and was about to take a loss by selling to the dealer. Mercedes of Eugene suggested I use an online car listing service and it was totally worth it. I really appreciated their honesty and helpfulness. I have used another Mercedes dealer in the Portland area in the past and was completely disappointed. Mercedes of Eugene was extremely helpful, easy to get a hold of and trustworthy. I will definitely use them for my next Mercedes purchase.

Eugene Mercedes Dealer is the most professional and yet so kind and friendly Dealership I’ve ever been to. The staff and the owner and my new car are AMAZING! Thank you Eugene Mercedes Benz for always being there for me.

Mercedes Benz of Eugene has ALWAYS been kind, courteous and highly professional when dealing with me. Their professional staff listens to my concerns and is patient with my needs and wants and does their level best to accommodate me. I would recommend this dealership to anyone looking for a quality vehicle and excellent performance, both on the road and at the dealership.

Had the vehicle towed and dropped off at your location. Stood around for a long time waiting for someone to assist me. Finally went into the receptionist who attempted to locate a technician. Took over 1/2 hour to get someone to assist me. There were employees standing around who offered no assistance.The tire was blown out and I had to prompt the service department to see if the manufacture would rebate on the tire. They were and paid $67.50 which reduced my cost. I would have thought your staff would have been proactive enough to inquire about the tire warranty .

We have bought two cars from them and the service and experience was absolutely excellent both times. A special thank you to STEVEN CAIRNS from the service department who really went above and beyond in helping to minimize our costs with an expensive tire repair. Thank you so much!!!Highly recommended.

I had great experience. They fixed the issues with my vehicle and took the time to explain everything to me! I would highly recommend Mercedes of Eugene.

I love my new Mercedes!I shopped for months before I decided what car had everything I was looking for. I have not even had one second of buyers remorse! my sporty red A class if PERFECT!

Such a fantastic experience with Jay at Mercedes-Benz of Eugene! Made the trek from Portland just to do business with these guys because their customer service is top notch! Totally worth the drive...thank you so much!

My experience at Mercedes-Benz of Eugene was just wonderful. Jason did a great job and taking care of my needs of my car very friendly very professional thank you very much for everything very satisfied customer. Ill be back!!!!!!!

The salesmen and workers have always treated me with kindness and courtesy. No hassles when buying a vehicle here, unlike most car lots. They are very kind and professional and have good vehicles. I have purchased two used vehicles here, and for very reasonable price. I was in and out very quickly and treated very kindly. I cant say enough about there courtesy and good prices.

Im so glad I found this dealership, the attentiveness Ive experienced so far exceeds what Ive gotten in the past from others. Although its not where I purchased my Sprinter several years ago, its who MB customer service contacted for a complicated warranty issue for work performed at an independent shop after having been brushed off at the original dealership. The service manager called me shortly after, initiated a warranty request, and followed up through my getting an actual reimbursement.

Good service and comunication is all good thank you

Jason and his team at MB of Eugene quickly took care of my vans needs and completed the work in a timely and efficient manner. This was my first time here and I’ll definitely be coming back.

Best dealership in the world! Jason in service is the best service advisor I have ever had! Carlena is amazing, beautiful and helpful. Cameron is a great sales representative, honest and friendly, so go to him if you want to buy a car. Even the lady that drives the shuttle is super sweet and kind. I would recommend any of these people to my friends and family. And any service I have had done has been completed correctly and I always get my car back shiny and clean. Thank you Mercedes-Benz of Eugene for taking such good care of me and my car.

Excellent service special thank you to Steven for by far the best customer service I have every received and experienced from a dealership. Keep it up

My wife and I was looking for a new to us used vehicle. Stopped at Mercedes-Benz of Eugene just to look around. We were greeted with professionalism from Carlena. After finding what we were looking for, they took care of us like we were buying a new vehicle. 5 star experience with Mercedes-Benz of Eugene!

I saw my all time dream car (an older model CLS550) online at the Mercedes Benz of Eugene...decided on a fluke to drive down to look at it and started working with Cris Olson. Cris was friendly and very pleasant to deal with... I asked a lot of questions and needed a few things to happen in order to make the deal work. Cris worked with me on getting the numbers right and several hours later my dream car was in my garage. Both him and Rod Bay at the dealership went above and beyond to make the deal happen and they even added a couple of things to the car at no additional charge to make me extra happy. Mary in finance was also very easy and nice to work with and signing the paperwork was a breeze. I would highly recommend working with any of them and purchasing from Mercedes-Benz of Eugene.

They really take care of you. It is uncommon to get this level of service anywhere anymore.

They did a great job.

The service I have gotten on multiple Sprinter vans has always been top notch. Jason is very good at communicating and giving valid options where needed.

Concierge service pick up and return, informed as diagnostics were done, repair done-perfectly I’ll assume. And a wash and vacuum. So many dog hairs-no more.

Jason and the crew have taken great care of me and my Sprinter. I highly recommend them for all your Sprinter maintenance needs.

Awesome staff. Love em.

Jay was the nicest car salesman man Ive ever worked with. Highly recommend someone to buy a car from him.

I didnt receive service I paid for