Excellent, attentive service and follow-through.

Clean, lovely store. Staff is very knowledgeable and nice. The process to buy a bed takes a very long time, which is designed to increase pressure to buy their product. They should be a bit more shrewd about their buyer...we were there to buy the bed (after doing my research at home), no need for the “hard sell” tactic.

Able to answer all my questions and no pressure to buy.

This was an excellent experience. Buying a Sleep Number bed is a big financial commitment and not to be entered into lightly. And, except for some replacement parts, its a bed youll likely have for 25 years.Susan Hacker did a phenomenal job guiding us toward our ultimate choice. She knows her stuff and was able to answer every single question I had (and believe me, I had a lot!)I had done extensive research before I even went into the store, and we thought we knew what we wanted. Susan showed us that our choice was a good one for my husband, but not necessarily a good one for me. She was so right.We spent quite a lot of time with Susan in the showroom over a 2 day period. That was surprising to me, because I like to cut to the chase and get things done quickly. But the time we spent was actually enjoyable and certainly satisfying. Susan is not your typical hard-sell representative. We believed she wanted what worked best for us. Andwhen we finally signed the paperwork, we were 100% certain that we had made the best possible decisions.

What a fantastic experience! Our sales associate Susan was wonderfully helpful. She spent hours working with us. She had answers for every question we could think of.She was a great pleasure to work with. We are optimistic that the bed will be as comfortable as the store model was. We are looking forward to getting it installed next week.

Very nice store, I had a great experience visiting. Didnt feel pressured to buy a mattress or anything else right then and there. Enjoyed testing out all of the various beds available.

Susan was very professional and knowledgeable about the beds. She was able to address all of our questions and concerns. She made a point that if we ever have any problems/questions to just call her, and she will help to resolve.

Beautiful store, knowledgeable associate and easy transaction. Natoya was wonderful to work with! Can’t wait for my new bed!!

Susan was a pleasure to work with and I would highly suggest anyone looking for a new bed to give her a call.

We love our sleep number bed. My husband especially likes the TV position and me the snore position.Bobbi Brankovici at the Fairfield, CT store was patient finding us the right bed, and took her time helping us select the right sleeping number.Having such wonderful nights sleep is worth the price

So I sent went here with my family and was immediately looked out of place. The employees were staring at me and asked me to leave because they thought I was gonna steal from them. By the way, I’m a very successful black male and works hard to feed my wife and 2 daughters. They then said I was gonna steal because I couldn’t afford there beds. I can’t believe that racism is still alive in 2017. This store will be hearing from my lawyer.

Susan was terrific. Helpful, no pressure sales. Couldn’t be happier with the experience.

Bought my second Sleep Number bed. Wouldnt sleep in anything else.

Excellent products, customer service and bedding is amazing. Just wish I could afford it. They assisted with finance too!

Beautiful store. All the Sleep Number models on display. Mona was very knowledgeable and helpful.

A very friendly staff that is helpful and informative.

Terrible does not deserve the one star I gave it

Courteous and professional reps.

Didnt actual purchase anything but the staff were friendly and eager to help

Susan was great

Great

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