Hi there, my name is Judith Smothers and I visited your a AT&T store on 96 street by Walmart today In Indianapolis IndianaI had many questions for Von about my iPhone he answered every one of them with respect and patience.My son Justin, who lives in Bullhead city Arizona also spoke to him about questions about my iPhone and again Von couldn’t of beenmore helpful!Thank you so much Von for all of your Knowledge and Professionalism.Judith and Justin Smothers

D’Arcy reviewed my plan and helped me get the most advantageous plan! He was very knowledgeable and professional.

AT&T has serious problems, they should just make that girl from the commercials their CEO.

I have been having some issues with mobile service. The associates there are wonderful. Cudos

Excellent, creative help. Very kind and professional. Thank you Ryan Wiley.

Excellent service, very prompt in answering my questions. Quick and easy.

Von was absolutely one of the best AT&T representatives Ive ever worked with. Knowledgeable and efficient!

Mariah was awesome! She really new her stuff and was very helpful.

Easily made an online appointment. Was seen promptly and Mr Potua was patiently able to guide my elderly mother through the changes necessary to port her number to new service.

Working on customer service training to increase customer engagement by employees.

The first AT&T store I went to called this store to put a phone on hold for me since they had one left & told me it would be ready and I would be able to switch for $10/month to cover my phone costs and a payment of $66.When I got to this store, they said they couldn’t take my trade in the previous store agreed to, charges me $266 instead of $66 and didn’t try to work with me at all on some sort of middle ground. Even if they could’ve just met me in the middle I would’ve been happy.Then I get home and someone calls me - it rings to my OLD phone that I can’t use the screen on or answer. The sales rep didn’t even set my new phone up with my new number or help with ANYTHING.I call corporate and they say they don’t know how to help so I was on hold for 45 min while they tried to reach a sales staff member.Worst customer service ever. I had never had problems like this at the Fort Wayne stores.

Extreme waste of time. And I ended up having to pay double the price for a phone sold at walmart.

So nice. Inspite of everything going on. Elon was so helpful

I get my questions answered, all needs are met, make sure you dont go in to waste agents time---know what you want answered concerning your phone...

Do not recommend if you’re looking for excellent customer service. I was in the store for almost 5 minutes and was never greeted or asked if I needed help. Go down the road to Verizon.

The lady fixed my phone quickly.I dont know her name,did not see a name tag, she was wearing her jacket.

If tobey is working ask for him! He was amazing and really helped me during my visit!!

Very disappointed in my experience. Charge for a product that I returned? I was told it was a simple mistake by a clerk (she has done it several times apparently). Plus the additional case they charged me? Sure... but no... just getting started....Store Manager and clerks say it is fixed...okay. Nope. Charges still occur as if I had the wearable device. AT&T help? They said so... but nope... Still get charged. No refund and the store cant help fix it.... Do yourself a favor and stay away from this store. Not worth the hassle go somewhere (anywhere) else...

Was helped by ross very friendly and helpful. Staff was all around friendly and welcoming. Thank you again for your help!

The store employees told me no dish. Installer tells me dish. I ask for NFL Red zone. They say sure but dont tell me it is part of the NFL Sunday ticket I will pay 34 dollars a month for after the free year. I called ATT support they say to bad man we told you in April. So we lose channels (CBS all summer) NRedzone for ever but our prices stay they same. You money grubbing jerks should be ashamed.

They have signs on the floor saying three accessories or more are 20% off yet manager told me I could only buy two accessories. Absolutely the worst experience ever!

Excellent customer service.

Fast and friendly and had alot of knowledge of what we needed done

Fast and friendly

I was at the store Monday February 19th at around 6:30pm I walked into the store being the only customer at the time with two workers who approached me I was happy to be approached and asked what it was I was looking for I got the new iPhone 8 and after i was given the phone to set it up the lady who was helping me walked away and left me for about 20 minutes and the other worker left me with her leaving me alone in the store with no help. I decided to leave cause she wasn’t coming back I now am having problems setting up my phone and getting everything to work properly because of the lack of effort from the worker and now haveing to figure everything out about a brand new phone by myself. Not very happy with the way my experience went.

Always a great experience to go to my AT&T store at 7858 E. 96th St, Fishers, IN. Friendly and knowledgeable staff, always willing to go the extra mile. Eric was my go to guy today, but they were all the best!!

They handled all of our issues promptly and in a friendly manner. Cinthia was great.

Been waiting for 45 mins for a representative to talk to us He is suppose to come fromThe back. still waiting and there is no sign of Him or anyone. if you have a free day just come here otherwise ho yo somewhere else...

Ive been shopping at this AT&T store for years, Matter of fact I just got a Samsung note 9 from there. I cant remember the young mans name that helped us but I was very polite/respectful and their manager was cool too and willing to work with us.

Sales representative had me wanting to buy something just to get him to stop talking. Couldnt leave fast enough.

Great customer service! Looked into all my accounts & saved me money!

TOBEY SAVED THE DAY AND POSSIBLY A CUSTOMERFIVE BIG STARS FOR YOUR HELP TOBEY!!!!!!!!!!!!

First off, when I called it took longer to get through the auto prompts then it did to get my question answered. My gripe here is though, they only have a 14 day return policy on accessories. I bought the earbuds as a gift and they werent even opened until after 14 days. Im now stuck with them and have to go through the manufacturer for another pair that Im sure will break as well. Buyer beware!!! Go elsewhere for these types of items.

Sometimes they are extremely helpful other times not so much.

Great service. Answer all your questions

Store is nice. That gentleman helped me there made a mistake cost me close to $200 on my next bill and they blame it on me.

Always helpful when you come in 😉😉

Awesome place and great employees

Thet know their tech here.

I have reached the store by 6.50PM EDT to add a new line on my account. There are hardly two sales people working during that time & there are only 4 customers in the queue. The women at the entrance told that its going to take some time. I was out from the store at 8.30PM. I cant imagine the service these people are providing. The women who checked in messed up & the people who arrived after me were taken care earlier to me. It took hardly 5 mins for my work (getting a new sim card for additional line) & cant imagine I had to wait for more than 90 mins.The service is awful.I dont understand why wouldnt they have more people working during the busiest hours.I would recommend any one to avoid visiting this store.

Worst customer service ever!!!was told if i bring my last bill from sprint they would give me the gift card to pay off sprint... now i have to wait up to 8 weeks until i recieved gift card and my bill is due soon.

Never liked att but this store changed my opinion. Jarrod and colleagues were very helpful

Awesome

Do not go to AT&T for wireless. They are overpriced number 1. And they have quoted me amounts to get me to buy services and then when I get my bill they are more. When I call to get them corrected, they dont do anything to fix it. I will not be an AT&T customer for much longer.

Called the store 6x and they refuse to answer!

Great store and great customer service!

Poor service.Me and my husband been in the store around 5:45pm. It took for 3 mins before somebody get our information. After that its another wait again for somebody to assist us. Its about 6:00pm and still nobody assist us until we get upset and leave the store..

I was in you store yesterday for 27 mins and no one greeted me or even addressed me I wanted to upgrade my phone and the service was horrible.I feel like if you are going to be in CUSTOMER SERVICE AT least speak to the customer!

They need people who like there job.

Great service, expect to wait for a few minutes

Good service, theres a wait for sure

Helpful, not busy at all.

Very helpful very professional

Fast and easy service at this location!!

Wont even answer their damn phone. Called them a million times with no answer. Pathetic service. Comcast service is rated the worst but at least those fools answer their phone !

Good service nice people

Would not even answer the phone!

Average customer service. Wait times are generally short. Lack of comfortable seating while waiting, which is likely on purpose so youre made to engage with the products for sale.

The manger looks like he dont care,very poor customer service .they only want you to pay money they dont answer youre questions and call customer service if you have an issue . Im moving to Verizon once Im done for this month

The only AT&T store in the city that wont tell you inventory levels.

Fast service, though the reps here werent the most knowledgeable when it came to their prepaid plans. Had to go to another location to port my number.

Great customer service

Good customer service

WORST RETAIL EXPERIENCE EVER2 hours to port my numberDeclines my Master CardRefused my request to borrow a phone and call Master CardI left with a bricked phone and had lost my number for the last five yearsHalf hour later I walked out of Verizon with a phone, charged to the card that ATT had declined.

They set up my phone

Nice staff

Poor customer service

If at least I am grateful for your excellent service and very kind

From what super helpful!

Give