Bryan was so helpful. Extremely patient. It was a pleasure to be there. Thank you for the best customer service!

My wife and I were lucky enough to work with Hannah in the Victra Verizon store in Flagstaff on Woodlands. She was more in-the-know than other reps we have spoken to recently in our search for new phones and a different carrier, to be sure.We both left with phones, tablets, and the support peripherals for a small fraction of retail due in large part to Hannahs knowledge of the promotions that were available to us.

Went to get a new phone added to our account. In and out in 5 minutes. Great customer service.

I was reluctant to stop in because its always busy and I didnt want bother them.I had purchased a tablet about a month or so ago and never got around to setting it up.I work for the National Park Service at the Grand Canyon and have some upcoming zoom meetings with colleagues in Maine, as well as training and classes with folks in California. I didnt feel comfortable setting things up myself since so many other people on the other side of the country were involved.Jeffrey was amazing as always! - despite being very busy he processed my requests very quickly and cheerfully - all while helping another customer and handling another problem over the phone.Hes a Master of Multi-tasking!He is EXTREMELY intelligent - has a vast knowledge of modern technology, figures things out quickly and knows how to explain things to people that are a lot less computer savvy.Hes patient with people who arent familiar with current technology and can figure out what theyre trying to say despite their lack of knowledge. He made great suggestions on what would be appropriate purchases for my specific needs and budget. My worries about the upcoming meetings disappeared - I really felt at ease and appreciate all of his good service!I will definitely return to that location whenever I need to purchase other devices.Thank you!!!!Sincerely,Tod Price

Bryan and Damian were great super efficient and knowledgeable. Ill never go to any other Verizon store!

Im editing this review because Victra remedied the issues for us, and were back to being happy new customers. There are still issues with our billing via the Verizon site, but those should be taken care of soon, too.Original message: Too many details to type here, but after spending hours in the store to switch over from Sprint and trying to get straight answers from the person we dealt with, we were confused about why our invoice was still so high. When we looked it over when we got home (it was just shoved in a bag by the employee) and then called Verizon, we realized we were charged for things the employee didnt do, for things that werent disclosed and for a $40 upgrade fee per line that we should not have been (we didnt upgrade anything; were new customers who had to buy new phones in order to change carriers), in addition to the $40/line activation fees. Were going to dispute these charges when the store is open again and we can get in there, and look for a refund, but be very clear about what youre being charged for.before you hand over your credit card.

Jeffrey Briggs and Byrian Lincoln Should be managers! Their greetings are more than 100% When i was there. Their vibe put me to a place where i want to come back and spend money. Wow. Good salesman😇

Worst experience ever no proper response from the store and very bad at refunds no one takes the intiative to support the customer

One would think when presented with the option to open q new business accounts- with three new devices that more attention would be paid. The customer service here is beyond frustrating- and dont seem to communicate very well ... the phone company ...All said I will NEVER visit this location, and seriously am considering a whole new provider

I went in to look at unlimited data plans and talked with Evan at the front desk. He was upfront and honest about their plan and helped me decide it was not a good fit for what I was looking for. Thank you for being helpful and courteous and not giving me a run around!

Personnel went out of their way overcoming obstacles to provide outstanding personalized service. For a smooth transaction quickly conducted, which met our needs In an expedient and friendly manner I strongly recommend the services of this outlet.

Hannah gave me excellent customer service. She was patient and kind and understood my need even though it took her awhile to look into the history of my Verizon service in regards to protective covers for my iPhone. I was the one impatient to have her get things done but she was considerably kind and that calmed me down. Thanks to her!

Caleb and Ryan were outstanding and very helpful. Extremely knowledgeably and helped us get our account straightened out and my wife a new phone. Worked fast and answered all of our questions. Store was very clean, and even had great music to boot.

Hanna and the Whole show and team are fantastic! I’d send everyone to Hanna and this store. They get it. So much fun to purchase our Christmas gifts for each other. Merry Christmas and Happy New Year.

What great customer service I received. Everyone was super helpful but Jeffery went above and beyond. He gave me his own cell number in case I had any questions about my new phone. The next day I did have a question and he called me back immediately, walked me through my problem and solved it for me.People like Jeffery are the reason why I am with Verizon. They go the extra mile to make sure you’re happy

Evan at Flagstaff Verizon Wireless on Woodlands Village had been a great help for us every time we have been in. He helped us initially when we wanted to setup a shared plan and has also helped us to switch to a monthly prepaid service. He has been very helpful in answering questions any time we ask. Thank you to Evan for all of your help. We intend to continue using Verizon Wireless as our wireless phone service provider. Excellent customer service!

I can’t explain how refreshing it was to see the level of professional with a touch of personalized interaction I had with Lynk He was patient and and help me with A very complex purchase and back up of information of a loved one I lost on to 2 new devices . I have nBeen a manager for over 30 year at a very large Fortune 500 company. I would love to have such a dedicated and professional team member. Don’t let that one get away .

Hannah was more than helpful. Id highly recommend go and work with her!

Connor sent us to the other Verizon store in town thinking that they would be able to help us more, instead of waiting for the other Verizon people to answer the phone call we had to make to resolve our issue. We went to the other Verizon store across town and they immediately turned us away saying that they couldn’t help us.

Hello thank you for asking. It was helpful that the customer service rep offered his help. Although he was alone, he managed to service 2 in person customers & the phone. He did it quite well with a great attitude ! All in my very humble opinion. Thank you again!

I thought the Verizon associates at this store were very professional and courteous! The wait time wasn’t that bad given every other Verizon store in Flagstaff was closed that day!

Very professional and helpful. I would recommend this store to everyone.

Very friendly, knowledgeable & upbeat Staff.

Flexible on payments, easy to get a tablet for my kids. Data is pretty fast.

I had a problem with my Verizon Wireless Prepaid account and Kobi at the local Verizon store was super helpful and fixed it right away. Very professional and knowledgeable, great service!

Definitely the most scandalous cell phone store Ive been in. I love verizon but this store Ive had problems at 3 times. They claim to not be able to get into your account sometimes to help EXCEPT when they have the opportunity to upsell you then they have sure access and lie to you about what your new bill will look like. I keep giving them chances just to get slapped in the face .especially and even management. Just go to the walmart verizon.theyve made complaints on this branch on their own and even when you call 611 customer care theyll call this branch on their improper procedure, only to get argued with by this stores staff and people up top.particularly Ethan. Theyll never stop because no one is regulated them.and theyll rip your loved ones off. Im not the type to complain but Im telling you 3 times will get to you. Verizon is the best network though. Watch the woodlands branch though .they corrected some things but Ill never let any my family go there.just heads up

Im a local businesses owner Appliance Guy ..went to to deal with some issue with my phone..found out I was paying to much so Hanna set me up with a business plan .. I was in and out of store in no time. My business is back up and running smooth.

Hannah was amazing and on point. I was pressed for time and she knew exactly what she was doing making my experience spot on!

My customer service rep at Verizon in Flagstaff was knowledgeable, helpful and very professional. My phone problems were resolved quickly.

Hannah was an absolute pleasure to work with! She was helpful start to finish and extremely kind. Highly recommend Hannah!

I would highly recommend Hannah when visiting Verizon. Hannah was able to help me find sales/promos that best suited me. She was awake to walk me through the phone selection, phone plans and my bill payment. Hannah was also able to explain my payments and monthly bill without leaving out details. Hannah also went above and beyond showing me the new features of my phone. The manager is also very helpful and called to check up on the new phone a couple days after to address any malfunctions with the phone.

Evan was a great help and went out of his way to find ways to save me money on my bill every month! He is a great asset to the company and is wonderful to talk to while you’re waiting for all your phone information to transfer over! Thanks again Evan!

My phone of 3 years died and I had a very stressful week without a phone. Having health issues and always needing to be in contact with all my doctors its like having a phone is literally a lifeline. But Hannah was amazing and took all my worries away. And fixed my problem. I was able to get a new phone, keep the same number, didnt lose my contacts and saved the most precious things...my photos. I was very happy and satisfied to the fullest with Hannah. Thank you Hannah for taking a load of my shoulders. 😊

Great customer service friendly and answered all question asked.

I was forced to replace my phone while on vacation.I was in and out quickly .all great.

Connor really helped me choose the right phone for my budget and business.He took time to answer my questions and set up my phone.He quickly transferred my contacts photos and info.He made the whole process, effortless and delightful.I highly recommend Connor at Verizon!

Jeffrey was our sales associate; great customer service, respectful and knowledgeable.

Evan is a really great guy he helped me resolve my iPhone issue and offered great deals! He is great at answering questions and comments and concerns. He makes everyone feel comfortable and fun to talk to :)

They were nice, and very helpful, especially the one who helped me, she was very kind

My husband and I went into the store on a Sunday and Hannah was there with a smile on her face to help us. She took her time figuring out what level of storage we needed for our new phones, which plan suited our family needs and really helped us overall in more ways than one! Thank you Hannah! You’re the best! 😊

I went in to upgrade my phone the other day and the experience was amazing! I was in and out in less than an hour, the associate Connor helped me out and he was great! I recommend this Verizon over the other ones in town!

Arrived 10 minutes before closing with a broken iPhone and had a new phone set up within 20 minutes. Randy very kindly stayed late to help and was very gracious 10/10

I loved the vibe and customer service that was given to me today. She helped me a lot with questions I had for a first time owner with Verizon. She made my evening. Happy that I choose this location to help me with my purchase today.

Working with Jeffery. Great Service!!! Got it fixed!!! Thanks man

Hannah was so helpful and was able to turn around a frustrating online order mishap. Hannah’s exemplary customer service saved us as customers. Although this is the farthest Flagstaff Verizon location from our house, it is definitely worth the drive.

I was able to get the help I needed and asked for. I had trouble with the Verizon app and he was able to help. I got the phone I wanted and it work perfect. I would definitely recommend Verizon to friends or family.

The Verizon people were very very nice but very overworked! You need to hire more people

Evan, the store manager, is incredibly patient, knowledgeable and personable.We had multiple challenges and he handled them professionally. He was with us from start to finish which is for multiple hours, answers all questions quickly and patiently.Thank you so very much

Great Verizon Location. Great Staff.

Full of scams with no knowledge of how Verizon policies and promos work. I bought two iPhone X phones here for the Verizon “Buy One Get One” promotion. I was supposed to receive an $800 rebate 45 days later. I ended up selling my two perfectly working phones that were formally in use, thinking I was getting a good deal upgrading my phone. The salesman at Verizon was wrong about the promotion and I did not end up receiving my $800. There was no repercussions or remedy for THEIR MISTAKE. They told me I could return the phones, but I have already sold the phones that were in use before so I am now stuck with the new phones that I didn’t have the budget for unless I received the $800 rebate.There is also a very shallow scam feel that comes from the manager every time I have tried to contact them or work with them.While I was buying the two phones they said they were doing a huge bundle deal with device accessories. I was informed that I would receive 2 free accessories if I bought the phones. The accessories cost were $150 more and I got a “bundle discount” of $15. Luckily I looked at the bill or I would have been tricked into buying accessories I didn’t need.

On vacation broken phone Verizon came through

This place should NOT be able to use Verizons name. They dont know basic Verizon anything. They lie and say Verizon just changed their policy and now charges to transfer contacts. Seriously? Charging to do a basic SERVICE for customers? Bottom line, no, Verizon did not. This rip off store did. I called Verizon.I was in there forever the other night, Darnell, though polite, clearly did not know how to resolve the issues, who or how to call, or how to even transfer contacts.He had to use my phone to call Verizon Customer service because he couldnt dial out their number?What?10 minutes became an hour and a half.And when he transferred my contacts, I now I have a gazillion email contacts littering my phone contacts as if all of gmail was transferred. So forget ease of finding a contact...now just another mess they helped with. ...Horrible and then, of course, he cant fix it. He didnt even know what happened.I was literally left wondering several times that night (when sick and in the midst of a move), what place is this Ive come to? What a joke.Additionally, my brand new phone just out of the box (I took it out there in the store!) was also damaged cosmetically in the process of all his abundant help.And to make matters worse, did Ryan, the manager ever return my message? No. True to form for that store.Ive since reported this store to corporate.What I know, bottom line: to save time, money and stress, I will never return to this clown show of a store again.

Dylan was very helpful and explained everything to me and my wife. We got what we wanted. A most pleasant experience.

This is the best version store around. The staff always greets you when you walk through the door. They are friendly and helpful unlike the other Verizon stores in town. I would not recommend taking care of your cell phone needs any where else. Thanks for the awesome customer service!

They were very helpful with what we needed help with. The place was very friendly.

Hannah was knowledgeable about the various phone features and was able to quickly make the data transfer from my old Samsung to my new one. Im up and running on my new phone with no problems

Excellent customer service, no complaints no waiting.

Hannah helped me get exactly what I needed. I was in and out very quickly. She didnt try to sell me anything extra. Excellent service.

One of the best customer service experiences. Evan is rare breed .And one the curtious person and get professional. I want to thank you Evan for help and knowledge.

Went there to get a new iPhone and they were all super helpful. Tevin helped get me all set up, he took the time to show me each phone and told me the differences between all three. Even though the phone transfer took a while they were happy to let me stay and hang out. Definitely will be going back to this location in town instead of the other version stores.

Well me n my sisters had a bad experience with workers at Wal-Mart so we were upset. I had to go to Verizon to do some stuff n the workers there were very nice n professional so just thought that our day got so much better

After coming to this store a week ago I came in today because I realized Hannah had literally just up sold me plans with no actual knowledge of the plans themselves. She told me the insurance company would replace my back glass for $30 if I got the insurance that day for $15 a month. On top of that she scammed me into getting the unlimited plan even though I use less than 5gb of data on average and had no real reason to upgrade, but I did because she told me the my bill would not change at all and it would only change because of the insurance. Little did I know surcharges and all of that would raise my bill close to $10, in know $10 isn’t that much but when you add $10 plus the $15 for insurance, plus $30 for the glass that I didn’t even end up needing. They have a plan that’s 6.85 for the glass repairs only which is all I need so if I would have got that plus the unlimited my plan would have only been increased by $17 as a posed to the $25. Above all she tried to get me to commit insurance fraud by telling me that the company would repair my broken glass even though I got insurance after is happened. I tried putting the actual date of damage and the company would not let me complete the claim because the insurance was not active then. I came in today, almost a week later and Miles, Dylan (aka Alfredo), and Connor, (sorry if I misspelled y’all’s names) helped me out and gave me all the answers I needed. Had any of them been the ones to help me out that day, I wouldn’t have had to return an angry customer and I could have went on enjoying my days. So thank you 3 for the help. As far as Hannah goes, I hope no one else gets scammed by her misleading happy personality. I truly felt like I had great service by her after leaving and look where we are now. Thanks again for the amazing understanding with my frustrations today and sorry y’all got stuck with some of the anger.Update: I called Victrs to file a formal complaint for the false advertising as well as attempted insurance fraud, and yet again, I’m completely shocked at the difference in customer service. Victra was yet again more than helpful. I can not fathom how terrible Hannah is compared to the rest of that entire company (not entire but that location and the courage person I talked to.

We had a problem with our bill and Hannah assured us that she would resolve the problem. Hannah deserves a raise!

Hannah was patient and knowledgeable, give her a raise

Amazing!!! The treatment I received from the 2 young gentleman at the Verizon store on Woodland Blvd in Flagstaff was excellent!! I am not phone savvy to say the least 😳and they helped me for 2 hours with my new I phone 11 😀I am extremely thankful for the time and knowledge given from Keston and Evan

Good service

Awesome help with deciding on what to do with my phone and our olan. Evan was the best!!

Our customer service rep was awesome. I appreciate great customer service .

Fast and very efficient. Evan is very knowledgeable and the other employees are very helpful and nice.

I have been to this store 3 times and to another Verizon store in town also several times, and this place rocks its customer service! The people there were attentive and seemed to tolerate any amount of important or trivial questions. I have to say Derek ?Sterling went above and beyond in numerous ways. He saved my pics in a phone maneuver that easily could have lost them if he did not want to spend the time to really help. I will never go to another store in town!

Ive been here multiple times and each time they do their best to help me out. They know what theyre doing. Theyre fun and sociable and get me in and out of the store as fast as they can with plenty of information on what will save me the most money.

Caleb, the manager, was great! Helped get us the best deals at the best prices! He was personable, easy to work with and very knowledgeable about all the products we were interested in. Very professional.

Great service in helping me select a phone and plan and they went the extra mile to make sure I had all my info transferred. Getting a new account and phone was a breeze.

Very helpful, Conner took his time to explain the phone funtions to me. And answered all my questions.

The manager Tevin was amazing. This young gentleman was patient and helped me solve all of my problems. Even got some cool devices. Thank you. I will be back soon!

I WALKED IN AND GOT WHAT I NEEDED WITH A QUICKNESS

Pretty bad experience here. Person at the front desk spent a good 15 minutes calculating a price for us to upgrade our plan, something that we did not ask for! All we were there for was a replacement SIM card. Also tried to sell us a tablet with the upgraded plan, something we once again did not ask for. Feels really shady, and a less knowledgeable person could easily be deceived into getting things they dont need.

Hannah was super patient, friendly and professional. Will definitely go see her again if i need anything else.

Hannah was awesome! Made losing my phone much less stressful

Such a great experience! Adrian and Cody were both very helpful! 😊 I will definitely return!

Greatl experience, hanna is very knowledgeable

Tevin was so AWESOME! HE WAS SUPER! Explained everything to me and was very patient with me. I definitely will be coming back to this location.

Incredibly friendly and expert staff, especially Daniel. I dont go any where else but here. The way it should be but so often is not!

Recently I was in the shop had problems with my jetpack. Tevin solved the issues really quick. Furthermore he changed the plan and saved me a lot of money. He was absolutely professional and super friendly. 5 stars for Tevin!

If you are going to this store you need to talk with Tevin. One of the most kind, patient and helpful human being! Thank you so much for helping me and my verizon account.

They are so helpful, even with the little things. accessories, phone issues, it’s amazing!

TEVIN!!!! HE IS TOTALLY AWESOME!!! This guy needs a raise!! Hes got the best customer service skills, and knows what hes talking about. If there was a star scale of a thousand, Devin deserves it. :)

Tevin is. The reason I have been with you over 30 years. The best. Customer service I have had in the past 40 years bar none

Came in for a new case and ended up buying a HUM! Tevin here helped me figure out what I really needed. I mentioned my recent travels on the road and realized that I needed some help on the road with my busy schedule. Thanks a lot Tevin!

Above and beyond call of duty!

Tevin spent a great deal of time. Was very knowledgable and proffesional. All of my questions were answered fully. Thank you! give him a raise!

Went to the other Verizons and they kept quoting me super high on my monthly even though i wasnt using all that data so I came in to this location. They were extremely helpful and managed to lower my bill and get me the most for my money. I later found out that the other locations GET PAID to put you on a higher plan . These guys dont thats why i come here. Plus, NO WAIT!

Ryan was a big help! He really took the time to straighten everything out. He is understanding and helpful. Some times dealing with Cellphones is stressful and he really helps difuse the issues. He also helps promote local businesses at his location!

Tevin was amazing. Answered all my questions and gave me an amazing deal! Thank you so much!!!!

Tevin was very awesome... Excellent customer service & gave me an awesome deal. Thank you Tevin...

Love Verizon (: Hannah was very nice person.

Adrian was a great help, very happy with my experience here. Will definitely return

Our service rep was professional polite and extremely knowledgeable

Evan was great to work with!

Ok seriously best place on earth! I walked in really freaking upset because of some issues that I was having with my phone and stuff but right from the get-go there was just so much patience given and even when I was so rude, I apologize to Tevin for my attitude😇, there was none of that rudeness being thrown back at me. The guy was just so nice the whole time and he was trying so hard to help me find a solution, he was even cracking jokes to make a better atmosphere!!! Thank you soooo much for your service, Im pretty sure if I had gone to any other Verizon store I would not have had as good of an experience as I did here. Thaaaaaaaanks.