Best service ever! I felt like I had personal shoppers! Love my new tiles in my bathtub surround. A couple boxes came in damaged, they replaced it with ease. Best service ever!

We had an exceptional experience. I cant express enough how much I appreciated Damon Roes patience. We have an older home, which means the area we were trying to tile/carpet is not your typical shape nor size. He helped me narrow down their vast amount of choices to something that fit our home and budget. Damons customer service is top notch! We highly recommend you ask for him by name as well as the installers, Chip and Dominic. They too were excellent to work with. Their superb craftsmanship was noticed by our Easter guests. Thanks again guys.

From helping me to choose a vinyl to match the carpet, to measuring, planning and installation - everything was best you could ask for. Customer service is their priority and it shows. Corbin was great to work with and the installers were phenomenal!! They were doing our lake house which is small to begin with but made it work perfectly. 100% happy with everything!!

Great staff and service! Very friendly and knowledgeable. I would recommend this store to anyone! We will return soon for another room with a floor remodel.

Great and friendly staff!! We got our vinyl kitchen floor and living room carpet installed over 4 years ago and they are holding up great! I am SO grateful we went to Kaleidoscope for our carpet. The quality is far better than regular home store carpet. Whenever we have our carpets cleaned, the company we use always comments on how well our carpet looks and holds up from year to year and we have 3 kids a dog and high traffic areas!

So...its been three months since I had my new flooring installed by Kaleidoscope Flooring. My background of being a finish carpenter and project manager for a commercial general contractor this was the first home project that I did not do myself. My wife told me that she felt sorry for the installation crew because of my standards. I have to thank Damon for helping us select the flooring that worked excellent in our home. I also want to thank Shane the installer for a fantastic job. Shane called me and asked me to do a walk thru with him before he left. I went thru the entire project area and found nothing wrong. Now three months later everything is great! I thank all of you for a great experience.

When my wife and moved to Ft Wayne last year (just getting around to this review now!) we purchased a house where we needed to replace 95% of the flooring. We went to multiple places in town and also looked online.While there were some decent places, Corbyn at Kaleidoscope was the only one who really went the extra mile to find us flooring we loved that was also in our price range (not an easy task with how much area we were doing).In addition, the installers were also great. They are Kaleidoscope employees as well (which we learned is not the case at every flooring company- something that made us feel more secure that it was all handled by one company in case any issues came up).Was definitely a great experience start to finish, and to reiterate just really appreciated the time and effort Corbyn took in understanding exactly where we were at and making it happen!

I told the sales guy, Damon, from the get-go that I only needed carpet for one 12 x 13 room and that I was hoping to find a remnant for under $500. He didnt have a suitable remnant, but he showed me some samples that were $3.09/sq.ft., and he said that that included measuring, installation, and removal of the old carpet and pad. (No mention of having to spend X amount in order to get the free installation.) So that would have been under $500. I took some sample boards, made my choice, placed my order. A guy came out to measure, and a few days later, Damon calls and says the total is around $660, including $250 for installation and a $55 ordering charge! So, bottom line, he wasted a lot of my time, and I dont appreciate that kind of sales tactic.

Damon was polite, professional and very informative from the first time we stepped into the door to the moment we finished our project. We had an issue that he resolved with ease. Store is clean, neat and organized. 5/5

Great people good prices

Bought carpet and flooring for 2 homes... 1 were moving into, 1 were moving from & selling. Owners of the store & their other employees are all very helpful... Theyve helped & been flexible from the time we first came in the store, because we were also working around some new windows and doors to be put down, kitchen cabinets, ect... Delays happened unfortunately. Got the house completed for now, were moving into, and the carpet looks great, as well as vinyl plank wood looking floors we had installed too. Very pleased we chose them to do the work for us. I feel confident they would try to give everyone a quality installation, and experience. Their installers did a really good job as they just completed house 1. They were the most helpful and knowledgeable for questions I had comparing different grades of Luxury Vinyl plank floors too. Much better than two other close by carpeting stores did. Would definitely recommend using them for flooring needs. Our house looks so much prettier now!

I got some carpet and padding from them to do it myself I asked them to cut it for me and they did my sales person was Justin very nice guy I also asked them to hold it for a week till I can pick it up they kindly said yes now these things sound simple but I asked carpet one for same options nope and Lowe’s I’m not even gonna bore you with them. If you ever want flooring done by Lowe’s just smack yourself because it’s gonna be a nightmare. I will always go to Kaleidoscope for my flooring thanks Justin

It was so nice to have such a seamless, quick, and excellent experience with a flooring company. Making a big purchase like carpet can be stressful but the Kaleidoscope staff made all the various steps quick and easy. I will recommend them for any floor needs.

Very overpriced flooring and the staff wasn’t friendly. I ended up getting flooring from CR

Knowledgeable about flooring and got us quotes quickly . Most definitely going to hire them. Corbin is awesome!

Don’t get anything from them. They told me one price then when I got in to the store to pick it up I was told I was getting charged an extra $55 for shipping that I was never told about. So they they had the owner come talk to me and he told me the shipping was $70. They will try to take advantage of you and make no attempt to make it right.That response is generic and old. You have an excuse for every bad review. How about admitting fault, or blaming the customer and fix the problem. I actually was a customer of your business as soon as I walked in the door. From that second I wasn’t treated well and then when the owner came out he talked down to me like I didn’t matter.

Ive worked with Kaleidoscope multiple times as a homeowner and on the business side. They are extremely helpful, informative, and thankfully, patient. Ive purchased carpet, vinyl, and hardwood from them. I definitely recommend .

Our rep, Justin explain to us that intallation and pad was included in the posted price of about $6 per sq ft. He did mention that some extra cost would be added for the areas where we do not have tack strip but there would be a discount because we dont need carpet removal. We had to call to get quote which was $1000 over expected. When we asked to look at the details there was no sq footage listed and no price per sq ft. He said, THEY DONT GIVE OUT THAT INFO. Overall, the price came to about $8.15 per sq ft. We got a measure and quote from Klopfenstein that came out $1600 lower. I suggest avoiding this company!

Went to the store after getting a quote over the phone the kid that worked their when we went in quoted us 800 more than on the phone and when we went to the back to look at the carpet the place smelled like smoke. they were smoking behind the rolls of in stock carpet. Will not return.

Very friendly and informative about product. Had good suggestions for our project.

Excellent experience from start to finish! I highly recommend!

Great family owned company. Huge selection and dedication to do things right.

No run around, just great people doing a quality job!

Overpriced and know it all. Not very nice

The sales team followed me around the store. I didnt like it

GREAT PRODUCT- GREAT INSTALLATION AND GREAT CUSTOMER SERVICE

Nice selection of flooring.

Appeared to be too busy to deal with my one room job, week and a half to get room measurements and way over priced