Great experience with Verizon already. I’ve been. 15year plus customer with Sprint and since the merge with T-Mobile service has been sub par. Highly recommend coming to this store. Staff was professional and did a great job answering all questions. Thanks Jay for helping us out. 🙂

Amazing experience. All 4 people that helped through our process of purchasing new phones did a great job communicating and helping set everything up. They were down to earth, supper easy to talk to and happy to help. I found my new go to spot for everything phone related.

Jay was super helpful and informative! I’m very indecisive and he had the patience for all of it. He was funny and easy to talk to; got things done fast! Definitely recommend this store.

Matthew was extremely efficient and helpful. Easiest purchase of a new phone that I’ve ever had. Thank you

I have been to three different Verizon stores in the are and the store across from the HIgh Schooll.on Blue.Mound is by dad the best, hands down!

These guys were absolutely personable and were a joy to do business with. Devices are just devices but people can make the entire experience better or worse. These guys were the best!!!Update: Well went back because wife did not like the A71 phone and got the S21 instead. As like last night, Jay and the guy there were absolutely awesome. They took the time to take care of everything and my wife was very happy.

Matthew was very helpful and knowledgeable, I was able to easily upgrade my phone and he found me great deals. Definitely recommend.

We purchased 2 phones from this location on 2 different days. Service was beyond excellent! Jay, the manager, was kind, knowledgeable, super helpful, and patient. This will definitely be our go to location.

Jay is the go-to man anyday. I actually switched from ATT immediately after 8 years.

Matt and Jay were entertaining to listen to and talk to as I awaited my data transfer to my new phone! It was a nice, quiet store. These guys knew their stuff-tech gurus!

Great job answering questions and helping with new phone

Jonathan was very helpful. Me, my wife and our baby went in there looking to switch my wife over from her sprint account over to my Verizon account. We both walked out with new phones. He did get busy and had other customers to attend. We understood and we are happy with our new phones.

I like the network, but it is the highest price carrier.

Johnathan was a delight. Made the process as painless as possible!

Matthew took care of my family and I, and was super helpful/quick. Give this man a raise. Buying phones is usually a hassle, but these guys made it easy and fun.

The customer service at this location was some of the best Ive ever had, the worker was kind, helpful, informative and patient. Even though it took a while to set some things up it felt like no time at all with the amazing employee for company!

He was very efficient - handling 3 customers at one point of time. Had some problems loading my data from old phone to new but figured out how to fix the problem.

Switching over from competitor, I have not had the ideal new customer experience...device issues lead to three days of misinformation, miles of road traveled needlessly, many calls to customer support dropped and not returned, conversation after conversation explaining the same problem to different people who transferred me to someone who could help...only to be sent back to the place I started to begin with. Wanted to be un-lady like various moments with rude associates, wanted to return the device in a fashion that would have left bracelets on my wrists...if not for Steven, Tech Support out of Tennessee, who answered my early morning call and gave me reassurance that my phone issue would resolved and told me how Verizon goes the extra step when disaster strikes. And there was Matt, the last Customer Support I spoke with, that listened to my issue, all the hassled of the last three days in detail, and with sharing his personal experience with an upgraded model of my defective device and what steps Verizon could take to resolve this problem. Crossing fingers on the fourth morning, I returned to the store that I had purchased my phone from, where Johnathan made my feel like part of the Verizon family, got my phone traded out for a model upgrade and made sure of my satisfaction and happiness with the resolution, my new phone and I am....I am. Thank you Gentlemen and Verizon.

Today was the second time in the store and Johnathan was very knowledgeable and helpful. Went in earlier in the week and bought my wife a new phone for her birthday and was greeted as soon as I walked in the door and was helped immediately. Today my wife and I went in after her receiving her phone and Johnathan transfer everything from her old phone to her new phone with ease and when we left she said to me that he was a very nice young man and very helpful.

Amazing customer service. Made AT&T look like a joke. So glad I switched. My rep was amazing.

Jay was really helpful and so nice! Thank you

My experience here with Keila was excellent. My phone was ready when I arrived and she helped me with my activation and contacts. She was wearing her mask as was I and I felt completely safe.

Great service, far faster than I expected and everything was done perfectly

Jonathan was awesome! He was very helpful answering all my questions, and offered solutions and advice when necessary. Also very patient and thorough he did a great job.

Jay was excellent on customer service and was very detailed on all the offers available with each purchase I made. Truly a 5 star service!

Rajat did a fabulous job helping us out upgrading our phones! The service that he provided was sincere, patient, and efficient! We will start going to this Verizon store from now on.

People here are nice and informative! Love having Verizon over the last 15+ years

Worst service every. Jay is horrible

My husband and I went into the store wanting to upgrade our daughters phone. We didnt really have a phone in mind other than an upgrade to her J3. Alex recommend the A51, and even explained that its newly released and perfect for someone upgrading from the J3. They didnt have one in store, but they called another store and was able to have it ready for us in 2 hours. Very impressed with our service. Will return.

Jonathan was extremely helpful, and interactive. Explained the products, and services very well, and was very informative. When we had a hiccup with setup he was able to handle it professionally, and ensure a smooth transition. Excellent guy, will return to him when I need phone accessories.

They were quick at helping with what I needed and more importantly very courteous. Customer service was great!

Jay was very friendly and knowledgeable. Although the transactions took longer than I had hoped he was communicative and kept a positive attitude. I will return!

Thank you for being so patient and helpful. I am very pleased with my new device and the exceptional, personal experience I had with online and in person support!

Our help at Verizon was amazing! We got personalized service with very kind workers Erica and Keila. They were both so kind and patient with our requests, and helped us make great decisions for our case specifically! I would definitely suggest coming to this Verizon for any help or purchase :)

Very helpful and attentive to other customers coming into the store

Johnathan is the best! Super friendly and helpful!

Quick service

Kasei Dixon and the staff were very helpful and timely with my request. I’ve come into this store 3 times so far for different reasons and the service has been exceptional each time. They help as much as possible in terms of pricing when other cellular carriers don’t tell you the whole truth. Definitely will be back. Not to mention, it’s a brand new store in a developing area.

Jay is the best!!! Always a pleasure dealing with him at Verizon.

We went in to get my husbands phone and we are getting insurance replacement the. I wanted to upgrade my phone and i got a phone and iPad too Verizon was helpful to be sure everything transferred from old iPhone to new iPhone 11pro thank you for all your help

I was greeted as soon as I walked in by keila, she was also very helpful she made sure she answered all my questions. Great customer service! I would definitely recommend my friends and family to her.

Bluemound store

Great experience! Jay was very helpful, knowledgeable, polite, friendly, and professional.

Smashed my iPhone, these guys did a fantastic job getting me set up with the next new model! Awesome customer service. Thank you!

Over all great experience!

Got her done...in good hands with Johnathan.....

Wow Verizon store in Blue Mound is the best wireless store My family and I have been to the customer service was awsome. We left ATT after 15 years to go to Verizon and they made the process way easier and faster than I thought. I highly recommend this Verizon store.

Jonathan was great!! Super great and sweet. Made the experience smooth and fast !!

Mr. Jay was very helpful, professional and knowledgeable. He was courteous and made me and my daughter feels at home.

Johnathan was funny and cool and got me in and out quickly and was wearing a mask and very polite

I a wonderful individual, help me out with everything I needed Im glad yall have him

I went in during lunch break and was out within minutes with everything I needed. I’ll be back with Jonathan for all my purchases

Picked up new phone, had to reset PIN. Super helpful folks.

This store has great customer service! The staff was professional and knowledgeable.

Very helpful and kind Keila. Thank you for showing us the difference plan options and phones.

Keila arias was great service and did everything right there loved the service at the new store on 7064 blue mound rd

Jonathan was awesome. It was just passed closing, but he happily took care of what I needed!

Very nice working with Kasei. She got all my questions answered quickly and to my satisfaction. Very easy to work with.

Great service. Helped with calls to both my previous provider and to Verizon to get my phones set up correctly.

Very helpful, got through the phone replacement process without a headache

Erica was extremely helpful and made the process of upgrading my phone and plan so easy!

Great New store across the road from Kroger and beside of the new Starbucks. In front of Saginaw High! Friendly staff too.

I just want to say I had a problem,went to this store and Erica Hernandez was a professional and very kind and patient to my wife and i.she was a great help..

Really awesome customer service. They got me set up with everything I needed.

Great service, super fast, and very friendly!

Was able to help me with my request while working with other customers.

Extremely friendly staff and they always go the extra mile for me!

Went in and was helped right away with amazing customer service

Very knowledgeable and helpful.Great job and THANK YOU!

In and out, easiest carrier switch ever!

Came into this location for the first time after passing it so many times before. Was a very clean and friendly location

Awesome people, great service! 👍👌

Keila was amazing to serve me.

Very helpful & knowledgeable. Will be back!

Switched over to Verizon and just needed my new sim card activated to my account with my at&t phone. One customer limit in the store at a time... hour and a half wait. You could probably handle my issue without me in the store.

Extremely helpful.

Friendly staff and great service!

Great costumer service!

Erica was knowledgeable and patient!

Knowledgeable help

Erica was amazing!!!