This is where you should get your glasses. The layout makes it easy to navigate although I love my designer styles, I was happy to browse other options. Marisol was extremely patient and helpful the whole time. I didn’t expect to have the experience I received and I am happy waiting for my order to arrive.
Everyone was very helpful and so incredibly kind! If you are in need of glasses or contacts I 10000% recommend going here!
Staff was exceptionally friendly! I didn’t even go in with the intention of buying anything but after being treated so well I just had to take advantage of the great prices the manager offered me! Would definitely recommend coming here!
Very professional, very clean, very friendly business establishment! The employees definitely make you feel welcome, Mr. Casey greeted me as soon as I walked through the door and got me checked right in. Excellence made sure everything was clean for me before I entered the exam room and made sure I was comfortable. Mrs. Emily made sure I was more than well taken care of, she’s the absolute BEST! I guarantee you will be satisfied when you leave! Awesome staff, awesome team! 100% great customer service!
I had the best experience at my eye lab in west worth village. I had purchased glasses and the prescription was off so I went back in and not only did they redo my eye exam but Victor wouldn’t let me leave without finding a pair of frames to fit my old lenses that way I could see while I waited for my new frames to come in. He has been so helpful every time we have gone into the store. All staff is very friendly but I feel he really went above and beyond to help me.
Casey was exceptionally good at his job and I would recommend him to anyone that I know!!
Marisol was absolutely lovely and did a fantastic job at helping me with anything that i need while getting my glasses, she is a fantastic worker and i highly recommend going to this place if you are in need for contacts/glasses at a affordable price with amazing customer service. The entire staff was so sweet and treated us amazingly, especially marisol who is such a genuine kind soul and i’m so glad we made the choice to go here!! Thank you all so much for helping us and being so patient
Marisol at the eye lab off altimere was the absolute kindest, most professional, and the best customer service today! She was so very patient and helpful with my daughter and I would highly recommend you go there especially if its your first time wearing contacts!!!
Victor was amazing! He was very informative and seemed to be very well equipped to handle any situation. He answered all of my questions and was incredibly friendly. He makes me want to continue to be a customer. I came for the great prices but I want to stay for the great customer service I was given
I cannot begin to tell you how pleasant my visit was off Alta Mere. My entrance into the store was met by Emily who was so welcoming. From my eye exam, to finding my glasses, to getting my script, to pricing. The manager as well was very friendly and helped with a great price! Very clean place, 5 Stars 🤩 for sure!Shannon Dodd
Awesome Service from Awesome people! Victor, Casey, and Marisol have outstanding customer service, always willing to adjust, come back we will fix attitude. Fixed both pairs of my sons glasses after he broke one and our dog mauled his other pair. Fixed both pairs of mine in minutes as well.
I am so glad I went & I can honestly say there were no hidden fees...this is what I was worried about, but NO HIDDEN FEES. LOL ! I was happy about that. It was quick & easy. They made me very comfortable & gave me good advice. Mr. Casey and the rest of the staff made it a great experience for me.
Emily G was amazing! She helped my mother and I get some glasses, and the whole experience was wonderful. She really took her time to pick the best frames for us, and gave us a fantastic deal! I would definitely recommend her to anyone looking to get an eye exam or get some new glasses!
I had a wonderful experience at My Eyelab. Go make an appointment with Emily Gonzalez! She was awesome, and she’s literate in Spanish too. She was able to work a wonderful deal for me. It was a lot less than what I was used to paying before. Emily helped me to save fifty percent of my ticket - pretty cool! Go see Emily!! 🙏❤️😇
I had an appointment with Victor recently and was very happy with my experience. Victor was very informative, professional, and knowledgeable. Thank you for a great experience.
Me and my family really enjoyed our experience at my EyeLab in West Worth Village. Victor was so helpful and attentive with my whole family. Every worker there was very friendly but I feel he really invested his time with us so that we were happy with all of our choices.
Latoya and Casey were exceptional with helping me today! They did everything they could to help me get glasses and sunglasses at an affordable rate for me! This place has amazing people who really care and affordable prices! Much better than America’s Best especially with the customer service!
My experience at Eye Lab was very pleasant. Latoya was wonderful. She took the time to help me in anyway I needed her to. She was very patient with me. I couldnt decide what I wanted she help my son and I alot. I will definitely come back to Eye Lab again because of Latoya. It was a great experience and she made that happen. Thank you Latoya Marleen Thomas
I went in to look around at frames. Never been there before. Casey met me at the front door, asked if he could help me and then came to me two or three times to see if I needed help. I just wanted to look around and he was very courteous to let me do that. When I picked out frames he was very helpful. He showed me all the things I could get and the different prices it would be and helped walk me through my choices. I also got sunglasses and I chose a frame that would not be good and they were helpful to guide me to choose another frame. I could not ask for better service, nicer people and the prices I got. I added several things to my glasses and after shopping other places I know for a fact that I got a good price for what I bought. I would not hesitate to go back!
Went in only for an exam and ended up walking out with a great deal on my exam, frames and any other add-ons I wanted on the lenses. Victor was great and very knowledgeable. I was recommended by somebody and I will definitely recommend as well.
Emily Gonzalez was very kind and helpful. She took care of me and made sure to help me take advantage of the in store deal during my visit, she was amazing. I didn’t get the gentleman’s name in the store that helped me verify my insurance for my visit, he also helped me and was very friendly.
I had a great experience at this location! They weren’t trying to rush me, and they allowed me to try on as many glasses as I wanted without making me feel bad. Emily G. was of great help. Thank you!
MR.CASEY!!!EMILY!!!OTHER NICE GUY!!!I’m so happy I decided to come here, let me tell you, these guys took care of me today! The staff was super friendly and extremely helpful. I will definitely continue doing business here. Thank you guys for everything!!
My experience was amazing! Wonderful customer service from employee victor! Couldnt have chosen a better place to go to. ! Will definitely be coming back.
I had the best experience ever. I have progressive lens I received all the perks from my insurance that I didn’t know I had. Mr Casey Rucker was very patient attentive and professional. I can’t wait for my new glasses. I will definitely refer my eye lab to others. Thanks a bunch.
I have visited this location a few times and every time, I was greeted with friendliness and professionalism!! Despite they were super busy (which is a good thing), Ms Latoya made sure everyone was greeted and taken care of. If there is a problem Brandy and Ms Latoya will not hesitant to get you right!!! This is true customer service, willing to go that extra mile to satisfy their customers!! Very knowledgeable and trustworthy!! My boys are very pleased with their glasses!!! Great experience!! 😊😊
I went in for an eye exam and my first experience was not the best they could not get a prescription for my eyes and was gonna refer me to an outside doctor. When I took my test everything was blurry I couldn’t tell the difference between each lenses. Come to find out there was makeup on their lenses during my exam. I came in the next day and did a retake and was able to get my prescription this time thanks to Latoya Landers!!! She was very helpful and did her best to see that I was satisfied. She was kind, friendly, and very helpful with what to purchase! Please recognize Latoya because if it wasn’t for her I was not gonna come back there again. Thank you Latoya!!
Overall my experience was great. Everyone is very friendly, helpful, and professional. Jeremy was awesome. Very patient and very helpful. He showed me different options and made sure that I left with no doubts. I will definitely recommend the Alta Mere location to others.
Awesome experience! Walked in with no appointment and Victor welcomed and walked me through all the options and ensured I understood everything, was happy and saved me a ton of money!
Good experience so far Marysol was nice and helpful the place was very clean!
Amazing customer service by Emily G ! She is does a phenomenal job. Definitely worth waiting for if she is busy. SHE DEFINITELY KNOWS HOW TO DO HER JOB!!!
100% would recommend this place to anyone looking to get glasses, they have an amazing selection with various price ranges. Latoya helped me out tremendously and she is extremely knowledgeable! She told me things Ive never heard and Ive been wearing glasses 10+ years! Thank you!!
Mr.Casey is amazing! Loved my experience at this location. I will be referring anyone I know that needs glasses.
We went there today and checked into the transition lens for the glasses. Latoya worked with us to get the best deal based on our needs. With getting 2 pair, we decided that we could use 1 pair as sunshades and the other one, normal glasses. We then tinted each pair. Latoya was able to help us save hundreds of dollars to get glasses that will serve the purposes we wanted. Latoya is a fantastic person with years of experience and the desire to help the customers in any way she can. Good job and thank you.
Victor and his staff are super friendly and knowledgeable. Glad we chose that location. Will be going back again.
Such a great place, Emily was so helpful glad we went there, got contacts and glasses, prices cant be matched. Latoya and Emily and Erika made it a fun place for eye care. Will definitely go back there. Thank you girls
My Eyelab provided excellent service! Victor was absolutely fabulous at assisting me with my eye exam and selecting the perfect glasses! I even purchased a second pair! I wouldn’t trust my vision anywhere else…
Very professional and patient I probably tried on about 100 different glasses and they still had the same hospitality
Latoya Landers, the sales manager, was very helpful and friendly. I appreciate her kindness and consideration. The whole crew here acknowledges you when you walk into their store and seem to care about meeting your needs. Keep up the good work! God Bless!
Great customer service definitely recommend Emily G. She is amazing! Thank you so much Emily! Will be coming here from now on. 😊
This place is a wonderful place to get glasses. Miss Latoya always lights up the room with her smile and is very professional as well as caring. She takes very good care of the people that walk through the door. This is my second time getting glasses here and I cant see myself going any other place. I even brought my wife along too we love it!!!
Emily Gonzalez was assisting me today at my eyelab and she was amazing she made sure I got all the discounts she made sure she was completely done with me before she moved on to another customer knowing that shes the only bilingual person and that office there was a lot of people that was needing her assistance but she took care of me fast and in a very efficient way I would recommend
Mrs. Latoya was phenomenal. She went above and beyond any expectations I had. My husband and I had both had appointments. They called us back simultaneously since we had our 3 small children with us. I was try to put in new contacts but I was still holding my youngest baby. Mrs. Latoya asked if I needed help. She washed her hands and held baby for me while I put in the contacts. This was my first time going to eyelab and I was truly impressed.
Great service very Hands-On and accurate on answering any questions you have. I had Victor as my eyeLab helper and he was awesome very informative about some things that were going on with my eyes and what I should do to help that and super nice.
I Would absolutely recommend this place and location!! Emily Gonzalez was awesome! She was helpful and super attentive, we enjoyed her very much. I will be coming back for any of mine or my familys optical needs! If you go to this location definitely ask for Emily Gonzalez, she will do her best to serve you!
This store has great customer service. The eye exam was virtual . Latoya spent time with me to pick out some stylish frames . She also found me some great coupons so I was able to get sunglasses too. This is my place for glasses from now on.
Super quick visit, I was helped by Victor, he was friendly comprehensive and super helpful
Just left My Eye Lab and I am completely satisfied with the service. The whole staff ( Erika, Latoya, Casey, and Emily) was amazing. Especially Emily Gonzalez! Really informative and professional. Thank you!
Excellent!!! Miss Latoya took great care of me from start to finish, even educating me on how to wear & handle my eyewear, things I never knew before. As an artist that relies on his eyes, I am so thankful for her & her great staff for making this whole process an A+ Experience! I would recommend Eyelab to ANYONE wanting the best Vision care! THANK YOU!
Emily was fantastic she took excellent care for my daughter I would highly recommend her she is the best
Victor was the salesperson whom helped me out today. Waiting period wasnt long, and the service was exceptional. Id highly recommend this location. Fix my glasses within seconds.
I recently bought glasses here and I am absolutely happy with my purchase. It was a different experience with the virtual doc but this place has an awesome staff that helped get it perfect. I would recommend this place to anyone who needs glasses rn.
Went there with my dad & Emily was very helpful she made sure we had a good experience. And answered all out questions. Will definitely keep going there.
Staff was amazing, they were willing to help me. Came in because my contact lenses were bothering me and they helped me right away. Great service!!
Victor was so helpful and patient with us. We had to get glasses for our daughter and he worked with our budget and helped us get her glasses before school starts.
Absolutely loved this place! Latoya was so helpful and very patient. Wonderful staff. 100% recommend.
Mr. Casey was very patient with me as a teenager. He didnt rush me or pressure my mom into spending a lot of money. Pretty cool👍
I am a new customer at my eyelab.My first visit was great! Everybody in the building was super nice and made me feel confident in my decision to get my lenses and contacts from my eye lab.Their customer service was great specifically from Mrs. Latoya Landers. She was awesome! She helped me decide on which glasses to choose and was super funny and sweet. I am grateful she was so helpful and nice! Not only did I feel welcomed but the price was cheaper here than my past eye care center! 10/10
Had a great experience. The staff was very patient with each customer. This store has been one of the best stores that I’ve visited. Latoya, who’s the manager, was great and leads by example. She wasn’t too busy to help the staff support each customer.
Latoya and Brandi were the best helpers today! They went over and beyond the call of duty to help us! My Eyelab West Worth Village definitely rocked the charts today! 🤞🏾💪🏾❤
Ms. Latoya and Erika were angels and went above and beyond my expectations for the whole visit. Took a little less than an hour to be seen and have all my prescription info managed, new frames and lenses found. Absolutely no pushiness to put me into more expensive items or anything upsetting like that. Will be coming back with my next exam needs etc and telling everyone I know about how awesome the experience was.
Took my daughters here to get glasses, it was a very pleasant experience, Latoya was just awesome, she provided courteous, professional customer service, made us feel like she was our personal help, and helped us through every phase of the process.
What a cool experience! Super simple fast and literally amazing customer service. LaToya is THE BEST. She took such good care of me, I’ll only be coming here and recommending everyone to her and her team! Love!
Great service professional Mrs Emily excellent she helped me with my frames everything went well very happy with the attention
Staff at Alta Mere facility is great. Lots of smiles, helping hands, knowledge and comfortable atmosphere from all of the staff! Will pass the word on with a great recommendation.
Thank you Miss Latoya for taking care of me from beginning to end. I ran all over town looking for somewhere to help me and stumbled upon her store. Very professional and caring service. Definitely will be back in the future!
First time visit Victor your awesome!!! Very satisfied with the service!!Victor went above and beyond for absolutely great costumer service.Thank you Victor!!!!
Casey Rucker was very good to me, I came in with a lot of questions & I have trouble getting my point across he was very helpful & nice answered all my questions even spoke to my aunt who was helping me out on the phone & answered her questions I will be coming back for sure great locations !!!
I couldnt have asked for better service anywhere else. Many of the places near me have really bad reviews so it was hard to trust what I was gonna get was what I needed, but thanks to Emily and Latoya I got some of the best service anyone could ask for. Everyone was friendly, the atmosphere was nice, and the frames they offered were very nice. If you are skeptical about coming here then let this be the push you need to go.
They were very kind and very helpful and honest And if u need eye glasses or anything like that I would suggest going there and they are very clean
Hello LaToya Landers thanks for your customer service and informing me on things for protection for my glasses.Emily you were very professional and took time to show me different frames, I would recommend peoples
Great customer service, I highly recommend this location. Sharonda, Jennifer and Tee were all a pleasure to deal with. They were extremely patient and accommodating with my daughters. They have excellent prices no matter if you have insurance or not. This will be my go-to eye doctor from now on. ¡Y también hablan español!
Emily G was very friendly and knowledgeable. I was in and out (1st time patient, exam and eyeglass order) in about 1 hour.
Emily Gonzalez she was very good deserves 10 stars. Very sweet lady best lady
I had a great experience, people friendly and excellent prices! And above all Emily and La Toya go above and beyond to meet every demand....l recommend this store to every one - l am very satisfied with my glasses!
I love this location!!! The staff is really friendly and they genuinely love their customers. 100% recommend!!!
Latoya is the best!!! She is so knowledgeable, sweet, helpful, nice, compassionate and understanding!!! We have been there twice and she has been wonderful both times!!! One of the best experiences I have had!!! She goes above and beyond to help any way she can!!!
Everyone was really concerned about my service and comfort. Emily Gonzalez especially
Mrs. LaToya was the best. She made sure I was comfortable in my eyewear and confident in wearing them. She was a very true angel. I would recommend for people to go see her.
I would like to thank Latoya for making my experience at Eye Lab a great one. Her focus was making sure I was taken care of and I appreciate her for that. Thank you again
Worst place ever! Second time I go there and they cancel my appointment, I just left because they told me appointment I made online wasn’t approved even when I have confirmation e-Mail but they rejected to see me, worst people and place
The prescription I was given for contacts was wrong. I didnt find this out until my purchased contacts arrived and I tried the prescription for the first time, since they didnt have any trial contacts in my prescription at the clinic.Customer service for this company is a joke. I had to call 3 times to get a refund started successfully, which had to be agreed to by the manger of the store. Refunds can only be processed in person, which is less than convenient. The very excessive background noise contributed to making their customer service center an unpleasant experience. Shout-out to lens.com for agreeing to refunding my incorrect contacts no-hassle even though theyve already been opened.At least my eye exam was correct and I have glasses that work, also purchased from a 3rd party. If youre looking for a cheap contact exam that might be close enough, this place will be great. If you need more confidence in your vision services, might wanna keep shopping.
Emily G was awesome!! Very helpful and friendly
Latoya was awesome and patient with myself and my son. Will continue to go back for the amazing service!
LaToya was AMAZING! She worked with our budget and made the experience very entertaining.
Went to have an eye exam and get new glasses. The staff greeted me at the door. Exam went well. Picked out glasses. My daughter was with me. LaToya was the one that took care of my order. She had the greatest personality. She made my day. Thank you, all. Special thanks to LaToya. I left feeling like I made a great friend. The laughs were my favorite.
Emely g was amazing very helpfull
I highly recommend this location. Ms LaToya is awesome! Ms. LaToya worked within my budget to make sure my son is taken care of. Her personality will draw you in and make you comfortable.
Emily and Brandi provided great customer service. The wait time was minimal and the eye exam was a smooth process.
One of the most amazing experiences at an optometrist I’ve ever had!Ease of making an appointment was a def 5/5! We got in the same day!Staff is AMAZING! “Paperwork” is done on a iPad, so simple. Pre appointment test took no time at all, and the best part was that it was in office/telemed! Their machine to do the actual eye exam was efficient and the optometrist on screen was very patient and kind.Let me tell you about Latoya.... I seriously have never had so much fun picking out glasses and contacts! She kept us in stitches and was super knowledgeable.Definitely our optometrist for life!!
The staff is very friendly & helpful. Brandi & LaToya were awesome!
Wonderful service! LaToya was awesome and super helpful!
Latoya and the other staff members were great. Thanks for a good experience
Amazing deals and even better service!! Victor was Great!!!
Emily g was fantastic very friendly and very helpful she is awsome
Latoya was a great help and fun to talk to. The whole staff was very professional.
Some of the nicest people I have ever been around.They went out of the way to help my husband and myself.
Emily was very helpful. Was in and out with in an hour.
Wow what an amazing experience at myeye lab today I came in to fix my glasses a screw came lose and fell out I couldnt get it fixed so me and family came up here as soon as we walk in Emily welcomed us in and helped me right away she took a look and said it couldnt be fixed but then said they are under warranty only 5 dollars I said ok but then Emily instead of ordering then and taking 15 days she walked over grabbed the display model and took my lens out the old ones and placed them in the display wow the fit and fixed with out waiting 15 days I was super excited. Then I mentioned I needed a contract exam and she got me in in no time .wile waiting for exam Latoya was walking by super sweet she played and joked around with my little one this place made me feel so welcome .then wile I was doing my pre exam Emily and I wher talking about these new contacts I was reading about that chance the dark lens when you walked outside she said they have those I w a s in shock well after the exam I found out I can get them this made me super super excited now I get these contacts that I was just reading about the other day Im super stoked to check them out .thank you so much Emily and wile cashing put Latoya helped me out so much even was able to get me a different pair for at night to try fo and she went out of here way to get me those to try and they even stayed open after closing to help me out I feel so humble and grateful for both Emily and Latoya they are really wonderful people that make this place feel like a family oriented place I Wille forever be a fan of this place Bruce of these two thank you again Emily and Latoya for a wonderful experience. 100% recommend this place if you dont believe go find out yourself.