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Bona Bros Automotive Services
5333 University Ave NE, Fridley, MN 55421, United States
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Bona Bros Automotive Services

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Ki
Review №1

I have had multiple experiences with their repair shop that was superb. They always give me the details in a reliable way and try to help save me money on costs when able which I appreciate. I always feel they are there for my needs and not to try to sell me on something else to help their business. Very quality and customer focused. They also have loaner vehicles to use at no cost if needed which was a great help since I commute downtown to the hospital for work. All around wonderful work and wonderful loyal people who work there.

Ka
Review №2

Matt was so helpful when my camper needed repair the day we were leaving for vacation. I highly recommend their professional and kind staff and their industry knowledge! I will bring all my vehicle repair needs to them in the future! Reasonable prices too!

Fe
Review №3

Bona Bros is a great place to take my vehicle. It is convenient as its right across the street, and also they are very thoughrough. They moved my appointment up a day and fit my car in as it had stalled and had to be towed to their location. Professional front desk staff, and super friendly. Prices are not too bad!

Su
Review №4

I recently took my car to Bona Bros. Auto for an oil change and brake check after my long-time garage suddenly closed. They did a speedy, thorough job while I relaxed in their comfy waiting room, and were friendly and helpful. Love the complementary car wash.

To
Review №5

Got me in and out for an oil change without an appointment. Very friendly and knowledgeable staff.

Ja
Review №6

I have always been impressed with Bona Brothers. They have provided honest feedback on inspections and good quality service / oil change at a good price. Thanks!

Da
Review №7

Car broke down in lot and they came to help me push it out the way. Appreciate guys. Looks like a well organized shop. Clean facilities.

Mi
Review №8

The team at Bona Bros always goes above and beyond expectations set by other shops. Highly recommend going to them for honest answers and quality work.

Ja
Review №9

These guys are great, 5 star service, Rick is great to deal with!

Ad
Review №10

Fast, thorough and trustworthy. Matthew and the tech figured out the issue, relayed the plan to me and took care of it once I gave the yes. Thanks guys!

jo
Review №11

My RV wasnt even at their shop but I needed a second opinion and they looked at the estimate and gave me very honest opinions and better options. They were generous with their time and it wasnt even their shop that had my RV. Theyve got a customer for life in me.

Ya
Review №12

Have had several repairs done by Bona Bros on my vehicle. They are reasonably priced, in a great location, and do quality work. It was amazing that one time I needed a tow and after waiting 30 minutes in the snow with no sign of them, I called the shop and they immediately came and towed my vehicle... My car was already being repaired by the time the other tow company showed up!! Their waiting room is also great!

Ju
Review №13

Yep, it seems like it is their business model to fool female customers. One of the front desk employees tried to charge me for changing a lightbulb during oil change. An honest employee sitting next him chimed in, “we actually didn’t do that.”

Em
Review №14

We have been bringing our cars to Bona Bros for the past few years and have had really great experiences. Recently I wasnt able to get an immediate appointment so I brought my car to the dealership. The dealership gave me a list of very expensive repairs that needed to be done. I decided I could wait and took my car to Bona Bros. for a second opinion. They took a look and told us that many of the repairs werent necessary. We are so grateful for their honesty; it is the reason we will continue to bring our cars to them and will HIGHLY recommend them to anyone that asks.

Me
Review №15

I absolutely love this gas station in the price of their e88 gasoline and the employees are so pleasant! Their car wash kicks butt! 👍🤣

Ro
Review №16

I am not the easiest to please all the time but their services are always phenomenal! Can you believe that we’re able to service my vehicle at such a short notice, even washed my car! PLEASE IF YOU LIVE IN FRIDLEY BRING YOUR VEHICLE HERE FOR SERVICING! Matt is so well mannered! You won’t be disappointed ^_-

Sy
Review №17

Exceptional place. Prompt and attentive service. Pleasantly surprised with the overall demeanor of the employees. As a young woman, it’s not easy to find honest help in this industry. It appears to be a locally ran family business - an extra plus! They took great care. Will definitely be coming back again.

M.
Review №18

Since Tires Plus on Central closed, Ive been on the hunt for a reliable shop with good customer service, and elected to give Bona Bros a try when the timing belt on our 05 Vue went. The heaps of contractor and utility vehicles outside made me think they were worth giving a shot to.It was a tricky situation because we’d paid a different shop to do the work a few years earlier, and it was clear that it hadn’t been done. The reps at Bona Bros were extremely sympathetic and understanding as we battled with the previous place, and as I asked for diagnostics and other tests to be done.They were able to get the work done quickly once I pulled the trigger, and complied with every thing I asked of them. The only nuisance item was that they accidentally threw away the old timing belt (what was left of it anyway) which really hurt my ability to go after the previous shop.Our second visit was, incidentally, sort of related to the first visit — the crankshaft position sensor had started throwing a check engine light and I knew it was going to be more complex than what I could do by myself.They resolved that quickly too, but there was a pretty serious discrepancy between the price for the work I’d been given on the phone, and the price I was given when I went to pick up the car. I waited to do my pickup until the next day, and did get an immediate apology for the confusion.I appreciate the fast, quality workmanship, and my girlfriend really likes the cozy, comfortable waiting area. I’m happy to continue doing business with Bona Bros, but the couple of miscommunication hiccups has forced me to leave four stars instead of five - this shop is definitely not one of the “budget” repair places in the area, so it was disappointing that some basic communication stuff got neglected. I may consider re-visiting this rating in the future if these guys continue to provide good service for us.Thanks Bona Bros!

Na
Review №19

Got my brakes done & servicing on my car done last week and went well. Great place to get your car stuff done. Very reliable and trustworthy.

N
Review №20

Been going to these guys for a couple years now. I really like that they give me options on prices, never try to up-sell me, and can almost always get me in. The free car wash is a nice perk when you pick up the car too. Plus, you’re supporting and local family owned company. Keep up the good work.

Rh
Review №21

Great price and friendly service, happy to support local business!

Re
Review №22

Bona Brothers has taken care of me and my family for years. I really appreciate their customer service and the many helpful things they have done for me over the years.

Ma
Review №23

Have used Bona Bros. several times now and always leave feeling taking care of.

Ju
Review №24

At first our experience was very rocky and we were ready to just walk away from this place. I went in the next day and talked to Matthew. He did whatever he could to try and fix the problem we had encountered there. He really cared that the experience we had there was not correct to the service they actually provide. I would recommend this place and deal with Matthew. His help was outstanding and i cant thank him enough.

Sk
Review №25

Had some dings on my passenger car door. Bona had their body/paint shop work out the dents and paint the door (around the 4th of July). Excellent job and all looks fantastic. They even did a little detailing; cleaned the inside of my car. So with that in mind, I thought it was a bit of an oversight that they did not do a detailing to the windows of my car. There was a bit of over-spray (not paint) on my windows; in particular my drivers door window. A nasty film that looked like I was looking through haze. I spoke to the shop about it and they asked if I could bring it in. I didnt want to do that as it would cost more time and money for a situation that wasnt caused by me in the first place. So after getting much advice on the issue, I finally decided to use a blade and carefully scrape the layer of film off my windows. Bona, this is maybe something that can be added to the list of duties after one gets a paint job. Otherwise, it was an excellent job. I got a nice loaner car and the staff is easy to work with.

Sa
Review №26

These guys were AMAZING! We werent even customers and they helped us out. My mama got a flat tire and we needed a mini sledgehammer and air added to the flat spare tire! They borrowed us the sledge and filled the spare, no questions asked. Thank you so much for being AMAZING!

J
Review №27

Went in because my tire light was on. I asked them to take a look, cuz o couldnt figure out the problem. They told me they couldnt get to til tomorrow. I clarified they didnt have 5 min... they said no.I went to Discount Tire down the road. 1 hr later and $0, all my tires were topped off and the tire that had a screw in it was repaired.Im usually a supporter of the local places, but Bona Brothers was a huge disappointment

Ke
Review №28

Ive had my car in a few times over the years, and although they may not be the cheapest place you can find, they do excellent work. If youre able to pay a little more for the labor, having people who really know what theyre doing is a great benefit. They are also always willing to give an honest opinion on if its worth fixing (for an old car like mine) or if youd be better off finding a newer vehicle.

Je
Review №29

I took my car to them and they were very good about letting me know what was going on with it, gave me a rental car while it took some time to get it fixed. They fixed extra stuff that broke on their watch for free! Just amazing place. I have to drive about 25 miles to get there but it is well worth it for the quality and great customer service that they have!

Ma
Review №30

Let me just start out by saying that this shop may not be the most affordable place to do some of your most basic of repairs. They dont provide the bargain price. There is a flat rate for labor that applies for everything. That includes oil changes. Youll find cheaper battery, tire or alternator installation prices elsewhere.So then, what do you get for your money at Bona Bros. anyway? Let me tell you. You get a knowledgeable shop, quality workmanship, professionalism and a relationship. They do the right thing for you. Here are a couple of my experiences. My minivan developed a problem where I could not select where the air would come out of the dash, floor or windshield. They informed me that the repair would be rather expensive and offered a workaround until such a time as I could afford or desired to return to full functionality. In the meantime, I have air flow on the windshield and feet at a fraction of the cost of the full repair. On another occasion, I brought them a used vehicle for inspection. Upon leaving the shop, one of the brakes was making noise. We returned within the week and explained that the noise started after their inspection. Matthew, the service manager, let me know that the brake pad had turned sideways in the drum. He said that since they had it apart to inspect it he would make it right at no charge to us.Whats more, they have spent long periods of time on the phone with me giving me advice about used car selection. They regularly run my car through the car wash before returning it to me, they offer loaner vehicles to me at no charge and have a very comfortable waiting area. You can find lots of cheap shops out there. Go to Bona Bros. if you want a quality car care relationship.

Sy
Review №31

Bona Brothers kept they word to make sure I was satisfied. Good job.

Jo
Review №32

I have been taking my business and personal trucks here for maintenance and service for 2 years. They charge a pretty penny but you get what you pay for. Very personal and professional. I recommend Bona Bros to all my friends and family.

Ma
Review №33

Ripped off my wife for $35 to switch a flat (not repairable) to the spare. I wouldnt go there for service if you are of the female gender.

Ma
Review №34

I love this shop. I have taken my car to other shops in the past, and been charged nearly $200 for a vehicle diagnostic; and those shops only looked at the specific problem mentioned (basically paying them to tell me what I already knew). I went to Bona for a diagnostic, and because they found the problem right away, they only charged me half price for the diagnostic, and took the time to see if there were any other problems. A diagnostic and oil change ended up costing me about 60$.The reason I will keep taking my car there is how willing they are to help. I had a flat tire that they filled and repaired for free (and I had just driven right up and asked, no appointment). Another time I needed a brake light repaired, and again no appointment, they fixed that light and two others for 20$.

Mi
Review №35

I talked to Matthew about my truck.. okay, Ill admit, my baby. She is a 2004 Denali...I had an oil leak. I told Matthew I simply wanted it fixed, and fixed right. Everything he suggested, I agreed.Left the truck for 3 days and when I went to pick it up the cost was in-line with what I expected, and the work done met my expectations. And I will say I am a picky Customer.in full disclosure I am a bit of a back yard mechanic. I rarely have others work on my stuff. If I need someone to work on my vehicles, Bona Brothers will be at the top of my list.Thanks to all there, especially and including the guy(s) who did a good job with my babyMike

Ad
Review №36

Ive used this shop for years and theyve always treated me fair. I bring in for regular maintenance because I know theyre honest in their recommendations based on inspection of the car itself, unlike many other places that recommend based on mileage of car. Even after moving away from Fridley I still like to come back here because I know Ill get honest service every time.

Me
Review №37

This happened a few years back but needless to say Im writing a review about this place. I brought my car in and specifically told them its the front right bearing. They instead replaced the center axle bearing and told me thats what it was.$450 later- I drove away and on that first exit On 694 the same problem still existed heavy vibrating and shaking as Im turning. I went back immediately and the guy got down on 1 knee and said well we gotta replace that front right bearing. $450 again. Always tell them to give you the part that they are replacing after they do it. Every time. I lost trust in these people. No wonder Plunketts Pest control dropped these guys!!As far as owners response goes yea right. I grove in the same day. That part is true. You guys still dont listen. Why would I wait a week. I drove RIGHT back in. You are a liar.

J
Review №38

Fair prices and good customer service. As a female, Ive felt respected here, and no one there has ever talked down to me.

Br
Review №39

ITS TRUE FOLKS,LONG TERM,MEANINGFUL RELATIONSHIP WITH THE CUSTOMER,EMPLOYEES AND ME!I HAD TO DO A EMERGENCY OIL CHANGE (AT A COMPETITORS) IT FELT LIKE I WAS CHEATING THEM!

BL
Review №40

Highly Recommend Bona Bros! Theyre one of the best services shops in the area! Very accommodating!

Le
Review №41

Professional and courteous, comfortable waiting area with classical music playing. Highly recommended!!

R
Review №42

They do a great job, and dont jerk you around. Very thorough, very professional. Will be a return customer for sure.

Al
Review №43

It was Friday at 6:30pm when I called today and spoke with Matthew about my Jeep Liberty making a knocking noise, he said I could bring it in and that me might get to taking a look at it tomorrow. Dropped it off to a clean, neat and inviting auto shop expecting a huge bill and to see it sometime next week. Boy were my expectations wrong! Not only did I get a phone call back from Matthew by 7:30pm the same day saying that he and his team had already looked at my vehicle- but that it was fixed (was a wiggly tire) and that there was no charge for the simple fix! He even stated that I could come by and pick it up right away. In less than 2 hours I picked up my Jeep and it runs smooth. I will definitely recommend this shop to anyone- Matthew and his team are wonderful and honest! Thanks Bona Brothers!

Ro
Review №44

Great management, customer service & a very professional.

Er
Review №45

Always great service, and completely trustworthy.

Mi
Review №46

Great service from experienced workers.

To
Review №47

Ive been taking my vehicles to Bona Brothers for years. Theyre not the cheapest place in town but they ALWAYS get it right the first time. They wont sell you a job that you dont need - theyve actually save me money on occasion by being honest about what does and doesnt need to be done.

Se
Review №48

Because of the brand new laser wash 360 car wash

Ma
Review №49

Was able to just drop my keys off and phone number and they were able to do an emergency oil change. Bros for sure.

Ty
Review №50

Labor cost is above average, but their service and communication is great.

Se
Review №51

Very simply put. The best!

Ma
Review №52

Great service

Da
Review №53

Great, honest people

Be
Review №54

Clean gas station

Information
82 Photos
54 Comments
4.5 Rating
  • Address:5333 University Ave NE, Fridley, MN 55421, United States
  • Site:http://bonabros.com/
  • Phone:+1 763-586-6050
Categories
  • Auto body shop
  • Auto repair shop
  • Crane service
  • Hydraulic repair service
  • Railroad contractor
  • Truck accessories store
  • Truck repair shop
Working hours
  • Monday:7AM–3PM
  • Tuesday:Closed
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:7AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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