Had no prior experience and was just hopeful my pick for convenience also would be good. It was. Constant updates. Never had to call them once. One day delay just to ensure they had completed another overall check. Very impressed across the board and i was terrified when i heard stories from others who had been in accidents needing major repair. Raised the bar!

Very professional and excellent quality work! They managed my work smoothly, communicated proactively every step of the way (including status texts), finished on time with work done perfectly, and managed everything on the back end with my insurance claim. This has been my experience multiple times with this Collision Center, and Mat Jordan shows exceptional customer service! I highly recommend!

Very professional staff. Neil was my service contact. He kept me informed and answered all my questions to my satisfaction. The work took a little longer than estimated, but the result was good. I would definitely recommend this service center.

This was an insurance claim damage repair. The whole process was handled professionally and I was kept informed of the various repair stages. The vehicle looked perfect at the end of the job.

About what you would expect from the Lexus dealer. Perfection. Total in two visits; three short forms, 20 minute wait. Had rental ready and sanitized. Will always have a Sterling McCall Lexus.

Mr Bishop meet me at front steered me through entire process . Even though my car was totaled he assisted me in getting my personal belongings out. Kept me up to date frequently. You rarely get this kind of service. So very much appreciated. I truly believe it is about people who love their jobs and the company they work for . Thanks to everyone that helped me through one of the unfortunate things that just happen

Jason is awesome, he had my car done no later then 2 weeks after having a car accident messing my whole front of my dodge Charger up & the back bumper. My car looks new. I highly recommend this shop, i was kinda upset when it started to go on 2 weeks but i talked to Jason and he had my car done in no time. There work is awesome. Thanks Jason for all the work you put into getting my car done in a reasonable time

Attention to detail was appreciated. very good communication. A unplanned part was broken in the course of the repair, they took it upon themselves to correct it. Business the way it should be

They were very professional, courteous and kept me informed every step and the way. They did a great job!

Professional service, received timely updates and my car looked amazing. The only issue is when I picked the car up, it was completely empty, no gas and I had to rush to get gas in the rain with a small child.

Very polite and professional. My car looked brand new after they fixed the window.

Great repairing work, professional. David has kept me informed with the process and kept me well informed. Much appreciated with professional work!

Good service but I wish they could have helped with a payment plan for my deductible.

Richard communicated each step of the process and handled claim with insurance adjuster.Car was clean when returned and work was superb!

They repaired my wreck car. All the service was good except when I came to pick up my car, no one came to walk around my car with me to make sure I was happy with the results.

Great professional services! Took in my car to get fixed and it looks brand new. Neal was also very informative on how this process works with my car insurance. Definitely recommend 😊

My service advisor is amazing, he’s quick and professional, always a pleasant experience with Lexus clear lake service dept.

Sterling McCall Collision did a great job fixing the dent, scrapes, and scratches on my vehicle. However, when I picked up my vehicle exactly two weeks later, I immediately noticed a crack at the bottom part of my windshield. When I pointed it out to our Estimator he said, “It must be a previous chip that spread due to the drastic weather change because we didn’t drive the vehicle.” That is NOT true because my vehicle had 6 miles added to the mileage from the day I dropped it off to the day I picked it up. Using a customer’s vehicle is simply unethical.

Had my Mercedes here twice after a rear end accident and a front end accident (small stuff) the service from Jason and Neill were amazing, they kept me updated both times and the paint work is fantastic! As good as factory! Thank you for that extra attention to detail!

Excellent customer-focused repair center. Theyve done work for me twice and I have been extremely happy with both experiences. Top quality work and attention to detail. My service tech Donnie was great at keeping me informed on the status of the repair process. Thanks for the great service!

The communication wasn’t my problem. The time I was given at first that my car would be ready was. Also I dropped my car off with no broken windshield and perfect rear camera without any green and red lines on it. My whole experience turned sour! I hate the mind games no one knows what you talking about. My camera in my 2020 Toyota was perfect. I don’t know what they did. They need cameras in front where you drop your car off and cameras on the guys who working on your car because no one wants to take blame. I am the only driver of my car surely I know my car. My car was there for 20 days just to fix my driver door. I missed 20 days of work because my second job is a LYFT driver. My feelings hurt and devastated behind this experience . I left my car to fix a problem and picked up two problems.

Great service couldnt tell it was ever wrecked.

These guys were great. Got my car 1 day earlier than scheduled.

I had an accident and took my car to Clear Lake Lexus. The advisor assigned to handle my repairs was very professional and kept me informed of the progress of the repairs. The repairs were completed before the projected date.

Sterling McCall had my car over a week. They told me the first thing they’d do was clean out the mud from my accident. When I finally got my car back, Sterling hadn’t cleaned my car, making the caked on mud difficult to remove, and they left the writing in my window which hasn’t come off after three car wash attempts.Edit: I see a reply from Sterling McCall, but I, 1: cannot respond to it and, 2: it says “further attempts,” as in they’ve made any attempt, and I’ve received no phone call or email in response to my review.

Awesome, timely service. Great communication. Two thumbs up. 👍👍

DO NOT, I repeat, DO NOT send your vehicle here for insurance collisions. My vehicle was sent here upon recommendation of the opposing insurance who was found at fault because they work with them. My vehicle was initially ONLY examined for body damage and never mechanical damage and they took over a month for body repair. There was a prescan done showing I had nothing wrong with my engine upon intake but a post scan showing multiple new check engine codes upon release. The day I picked up, it wouldnt drive over 30 miles an hr. I turned around and dropped off immediately back to dealership. They then examined it and said it was just a small computer issue and reset codes. Sent me on the road and vehicle malfunctions on hwy and will only drive 30mph. I then take it back to get repaired and they tell the insurance company that my damage was NOT related to collision! Took it to Toyota dealership and they immediately find mechanical issues! Save your time and stress and send somewhere else. HORRIBLE EXPERIENCE!Update: The manager Mr. Bishop, in an attempt to make it appear as if he wanted to resolve my issue after my review, requested I contact him to discuss. Ive left multiple messages and called multiple times to no avail. PLEASE DONT USE THIS COMPANY. Mac Haik Toyota is down the street and they took care of me there!

Atr replacing my car new side mirror that costly,they did not return my car part. 😪😪

Sterling McCall did an outstanding job repairing my vehicle. The reps and other staff were attentive and communicative throughout the entire process. I highly recommend them.

The Service was great, they keep me informed on what’s going on with my car and Cord even called me. Until I got my car back. When I dropped off my car I noticed that my car mileage had only had 11 miles left to go and I know that I had at least 101 miles. Now mind you I know that my car was put on a flatbed when it was brought back to midtown. So I told my other advisor in midtown and he said that they had picked up my car with a flatbed also. So he told me that he had no idea why I only had 11 miles of car in my gas tank. So I’m thinking someone used my car for a joy ride and didn’t bother putting gas on my tank, he probably thought I wouldn’t notice but I did. Because, I also noticed that he use my phone charger because he never bothered to put it back where he/she found it. Left it hanging in my car charger.And on top of that they didn’t even put the back shade of my car back and I had to clean it because it was felty. And I had to go back to midtown to put it back because I could not reach it and now I have to clean the inside of my truck since they didn’t clean it either, they left dust and prints in my truck. And yes it showed prints because of the dust.But the one that really made me mad is the fact that someone used my car and left me with 11 miles of gas in my tank that barely able to get me to a gas station to fill up my tank. Joy riding with my car I expected that or even if they drove my car from point A to point B. But don’t leave me with an almost empty tank of gas. Thank you.

I have used this collision center for my Mercedes Benz multiple times. Even after moving downtown, I still make the drive for this location. Donnie is the best! Fair; honest; professional. I wouldn’t work w/ anyone else. The work they do is quality and the prices are great! Keep up the good work!

Great location! Repairs were completed fast and met my likings.

When my daughter’s parked, fairly new Mercedes (still under warranty) was hit, we were worried about the repairs to be made. Thanks to this shop (which is Mercedes certified), there was no need to be concerned. THEY WERE GREAT IN EVERY WAY POSSIBLE. The wait time there was less than a minute. Israel put our worries completely at ease. He is super competent, professional, efficient, personable and friendly. Isaac – who set up the provided rental vehicle there- was also wonderful. Everyone in this location was great and efficient. The repair was done within 24 hours and my daughter was informed of everything along the way. When she got her car back, the work done was flawless, like new and better than ever. They even detailed her car before she picked it up. Sterling McCall Collision Center of Clear Lake is top-notch in every way and we definitely recommend them.

A few weeks ago someone hit my car. I decided I needed to take it to the dealer, so I ended up going to the Sterling Mccall Collision Center. The estimate given was fast & easy! My car was in the shop really quick after that. Mario kept communication going so I was always updated on what was happening with my car. He was a lot of help and put my mind as ease, with me knowing he would get the work done right. When I got my car back I was so happy with the work that was done. My car looks as if it’s brand new again. I would definitely recommend a friend or family member to the Sterling Mccall Collision center. They really took care of me and made the process stress free! Mario even got me a ride so I could pick up my car. Had an amazing experience(: edit: forgot to mention they color matched my custom paint job perfectly!! I was really nervous about that, but was sooo happy when my car came out beautifully!

Had a wreck. Rep from there was great. Only problem was company who washed and detailed it lost antenna therefore was late getting truck back and had to uber out there instead if free ride day before. Otherwise I am very pleased with service I got

Second vehicle taken to Sterling McCall and was an easy decision after the work they did on the first vehicle. Fast Friendly and professional service that keeps you updated on the repairs and completed on the day they promised. Will continue to use in the future but hopefully I won’t have too!

It was a great service very good people recommend anyone to get work done their

Horrible, been waiting over a month for my car and they wanna tell me they can give it back to me with my old wrecked bumper. Horrible experience and btw still haven’t got my car

My car has been at the facility for over 2 months. Additionally, my car was damaged while there (front bumper).

Car was ready when promised and prices were in line with others who could not get the job done.

My car was brand new. Looking great!

Terrible communication. I constantly leave voice messages asking for a basic things like an ETA on the repair process and no one gets back to me for many days or even a week at a time. Sometimes multiple calls in one day with no response back. The receptionist is nice but the overall communication structure of the organization is very poor.

Good experience. Israel was great

They were efficient, prompt and looks good.

Had massive car damage on my BMW, and they repaired the damage. It was outstanding work!

Everyone was super helpful and polite. Communication was also excellent throughout the whole process.

Service is second to none !! Just leave your vehicle with your Service Advisor and he takes care of everything!

They did a great job communicating with me and keeping me updated. The repair looks great. Thanks!

Jason was awesome, he kept me inform throughout the entire process!

I really like the service, thank you!

Repairs were made with care. Good quality service

Book an appointment to go in early and was left 3hours later. If you expect to leave early DONT. 3 star for the free wifi and chips and drinks.

This was my second time using Sterling McCall Collision. They do great work and keep you updated along the way. Will use again in the event of another accident.

It was good experience. My Yukon has to do some minor body repair and they were very communicative with us about the status and when the work was not exactly how I wanted it, they quickly redid the repair. Very happy with the people, work and professionalism. I will recommend them to my friends.

As a collision specialist, they evaluated my vehicle to determine if repairable. Excellent customer service!

My vehicle was damaged and because of the Covid shutdowns parts were not immediately available. Cort in the body shop kept me informed. He was honest with me on the time frames and the progress. My vehicle was there for 4 1/2 months through no fault of Sterling McCall. Cort was very professional and I very much appreciate his honesty at this difficult time.Nancy McDowell

Quality of repairs were great !! The Service Advisor “Matt” was awesome to work with. He conducted a very thorough inspection of the vehicle, provided recommendations, and kept me informed throughout the repair process. After body shop repairs were completed, Matt delivered the vehicle to the Service Department for an assessment, making the process seamless !!

My car looked amazing. Car was ready on date that was promised and they did a good job with communication along the way

The repair was done with the highest quality and delivered within the promised time. Neal was very knowledgeable, professional and courteous.

Ray, I emailed you my contact information a month ago and havent heard anything.

I love this place because I work there. I work hard and smart and make good money.

Great place! Very on time and everyone was very polite. I crashed my car and it came back looking brand new.

I can’t say enough about Neil and the quality service that I received. Neil kept me informed on the progress on the repairs to my car. I’m not good with names however the young lady that greets you and prepared the paperwork was awesome. She had everything prepared with no waiting. Then the young lady who made ready my car did a super job as well. My car looked awesomeNeil made sure that everything was repaired that needed to be repaired. My car was repaired on time with everything completed the first timeJust an awesome experience with Neil and z Sterling McCall collision center. I recommend highly and would return again (hopefully not)BobShaw

Cord Currington did an outstanding job. Repairs were great and was done right the first time. No returns for follow up or correction. That’s real professional work and service. I don’t want to come back but if should, I certainly hope Cord is still there. Good person with very good people skills and product knowledge.

Very professional, left the car better than they found it, it was ready early, and they made it easy

Everything was perfect, my advisor for the body shop was great - EXCEPT when I got the car back there was condensation in my fog light opposite of the damage to my vehicle. They had to replace my whole bumper, so I’m assuming that’s where that came from.I turn on my fog lights to at least see if it works and it doesn’t. I talked to the advisor he says it was like that when I brought it in and that the wires to that light were cut. All I kept hearing him and the tech say is that the wires were cut, the light was aftermarket, and it was CUT when I brought it to them with the connector completely missing as well.This, in my eyes, is a minor thing and I’m not too terribly mad about but I DON’T HAVE THE TIME TO SABOTAGE MY OWN VEHICLE. What does it matter that my brand new light was aftermarket? The fact is that they lied and I’m a million percent sure that my whole connector to my wiring harness on my vehicle was there when I brought it to them. It was working perfectly before.I’m sure this happened when they took off my bumper and could’ve replaced what they broke or ripped off .. but ya know.. that’s not how it works I suppose. Just lie when you don’t need to and blame it on the customer.

Worked w/ Israel, took a little longer than hoped, but he kept me updated daily, and the work done was great. Car looked as good as new. Would use them again.

Shannon was great. Great communication. Beat the eta deadline and made it an easier piece of mind before we went on vacation. The quality of work was like new. Very satisfied. All the staff was friendly and the whole process was very simplified.

My car was repaired faster than expected. They were very professional. Keep me up-to-date on progress along the way.

When I picked up my car it was parked over a traffic cone. The cone was bent from the front of my car. I was not happy & am still not happy. The cone was there because of rebar sticking up. I would be happy to send a pic. The service mgr stated it didn’t hurt the car. Makes you wonder what goes on that the customer doesn’t see. Also 2 days later I found my front license plate in The trunk. It’s a special holder that slides under the bumper. I was told to bring the car back & it would be put back on. I work. I now have to figure out how to get back over there during working hours. Repairs were good but customer service sucks.

Elmer Agosto was very professional and experienced he has been in the automotive business all his life and he can find problems that others cant. He will also communicate with you before he does any work, I will definitely bring my Lexus back to Sterling Mcall for service.

My experience at Sterling McCall Collision was very good. Neal Waas was extremely helpful keeping me informed the entire time my car was there. Having Enterprise rental there on site made that part of the process so much easier. The work on my car looked perfect - so professionally done. Thanks to everyone who made my encounter there a positive one.

The most seamless process I could have imagined from start to finish for my first ever fender-bender. Sterling-McCall handled all the details and communication with the insurance company, while keeping me continuously updated on the process. Accidents are stressful enough and I greatly appreciated the professionalism and ease with which S-M handled the repairs. Not to mention my car looks as good as new!

My experience here was very good. Time was taken to rectify the issue that I came in for. I appreciate the care for my vehicle and the persistence in finding out exactly how to rectify what was wrong. I would recommend this place in a heartbeat for your collision needs. Keep up the good work!

Best experience I have ever had with any auto related services I have ever done! Excellent place for Mercedes, the workmanship is equal to factory, they are certified by Mercedes, Donny is amazing keeping you updated super helpful and very knowledgeable, kind and caring!

Was very impressed with staff the minute I walked through the front door. I was notified and kept up to date on the progress of my vehicle throughout the entire process. I could not be happier with the outcome. Five star service all around!

I took our Toyota Prerinner to Matt at Sterling McCall after a minor car accident. Matt got it into the shop right away. I received update calls and also received my truck back ahead of schedule! Great job.

Amazing experience from A-Z I highly recommendAnd most importantly Cord was amazing, he kept me in the loop and hes very kind and friendly, hes the person that you feel you wanna deal with everytime

I would not take my Lexus anywhere else.

Fast work and excellent customer service. I expected my car to be there for 30 days, it was done in half the time . Constant updates on progress and great support if I had any questions.

Had a broken windshield replaced Neal was my service manager. Very helpful. Got it all done quickly and correctly.

I literally had the best experience with sterling. Mat was very professional and I was kept up to date on all my repairs and the status of my repair. My traverse looks brand new and they even detailed it!! O hope I never have another accident, but if I do, Im coming back here!!! Thanks so much yall!!

I have used them twice and both times have been extremely well taken care of and very satisfied with the outcome. Donnie is excellent as is the whole team that works with Geico. I definitely recommend them and if I ever need work done this is the only place that I will use. Very professional and reasonably priced. Thanks guys!

I dont know yet I will let you know when they fix my car.

I had a very minor accident where a neighbor backed into my car. At first glance there appeared to be nothing wrong, but I told my neighbor I would like to take it over to Sterling McCall to have it checked out. After I called, I was told to bring my car over for them to look at, a consultant looked at my car and immediately saw damage and explained to me what I needed to do. Being a widow and not ever having to take care of these matters, this was very helpful to me. It also just made sense to take it where I had bought it.After being given a claim number by my neighbors insurance, I took my car over to Sterling McCall to be repaired. John Lopez was so very help and immediately had me in a car similar to mine. I met with Cord and he looked at my car and explained what all they would be doing and sent me on my way. Very painless. Cord kept me informed of the car’s progress and when it was ready all I had to do was turn in my rental, got the keys to my car and was on my way. The car was clean inside and out and looked brand new. I do not have one complaint, EXCELLENT SERVICE AS ALWAYS AT STERLING MCCALL!!!!!!!! I don’t know why anyone who drives a Lexus would go anywhere else❤️❤️❤️❤️

Great job, great communication

Donnie S. was great.

They kept me well informed of what they were doing and when they were going to be done and perfect work

Cord was a awesome and he communicated everything that was going on with my car.

Amazing customer service! Easy process, they work with you and keep you posted at all times. Including enterprise they both work well as a team to make it easy and have it all in one place !!! Highly recommend you to take your vehicle ! They fixed my bumper and it looks like new. Extremely satisfied!

Best paint shop hands down

Awesome communication/ updates during services. Great work!

These guys are the best!! Exceeded my expectations and had me ready when promised

Howard was great. He did a very good job at keeping me informed of the progress on my vehicle. Very professional and proficient

Did a really good job on my bumper. Looks great!

I had my rear body car repaired from collission accident. I got my car back with the appearance the same as when I bought it brand new. The service quality is excellent.

I appreciate the expedited service on my car.The repair was so that it appeared like neverwas dented or painted. Cord was a great helpall thru the process. Thank you Collision guys.

Great customer service

Everyone on site was very helpful and assured me that I was leaving my car in good hands. I was kept informed and there were no delays in getting the insurance the info they needed to process my claim. Cord was very polite and knowledgeable. I will surely use this location again, if the need arises.

Sterling McCall is extremely good craftsmanship & professional people!Highly satisfied! Would recommend highly!