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Kwik Kar - Panther Creek
12500 W Eldorado Pkwy, Frisco, TX 75035, United States
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Kwik Kar - Panther Creek
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Ra
Review β„–1

My maiden visit to kwik kar and they were really quick . In and out in 20 minutes.It was just an oil service but the staff was polite and courteous. Nice waiting room where you can work.Will be back soon πŸ‘

An
Review β„–2

We had our car towed to this location after the battery died. They were able to quickly identify what happened to the battery and got it replaced. Everyone we were in contact with was kind and helpful. Weve also taken our cars to this location for the yearly inspection, each time is the same experience with everyone being very nice.

De
Review β„–3

Really the service was quick.And the person who helped me was very humble and informative. He helped me to take right decisions unlike other places where they force you do certain things that which may not really needed.Will recommend this shop for any auto needs.

Am
Review β„–4

This place is AMAZING!!!! The staff was SUPER helpful. I liked how multiple people worked together to solve my car issue. They were very informative and quick. I WOULD RECOMMEND THIS PLACE TO EVERYONE!!!!

Ed
Review β„–5

I have had a wonderful experience over many visits: they are quick, knowledgeable, honest and the pricing is good. For me, this place has been one of those few special businesses that really stands out-a business that is memorable.

La
Review β„–6

If time is money these guys are not making any. Because they are the quickest team I have ever watched work. They could double as a NASCAR team. My safety inspection took 8 minutes. WOW. They are quick and efficient. The job gets done and you leave happy and quick. Give this place one chance and you WILL be back from now on. Highly reccomended. P.S. the one by my house tries to upscale every time. Myself and my wife and daughter go here. No BS

Kr
Review β„–7

Great customer service and completed work lot earlier than promised delivery date. 5 start recommendation..

Bo
Review β„–8

Highly recommended! Fantastic service. Great techs! Ronnie is a true car lover. Not just an oil change place. Alignments, upgrades, mods and performance all specialties.

An
Review β„–9

It’s not often that you feel a business owner goes the lengths to address a situation. I can truly say I am more that pleased with the way this was handled. After emailing Jack, the owner, and explaining the situation and my frustration, he responded and asked that I go by to discuss the situation. Before going, he had done his due diligence and researched the situation. Not only did he find that what I stated about being quoted a specific cost was right but he took the time to use as a coaching opportunity and implement a process to include written quotes. He also took the time to explain why the mistake could have been made and he rectified the situation by giving me back the remainder of the money I was overcharged based on the initial quote. It was great that the resolution came from his research and review of the situation and not because I asked. I appreciate Jack’s approach and am satisfied with the outcome. To be clear, their work is great. I have been getting oil changes there for almost 2 years and their brake job was great. Thanks for righting a wrong Jack.Original review:I have never had an issue with this place while getting oil changes there over the last two years. Extremely disappointed that yesterday I went to get my oil change and the girl at the front comes back and recommends that I get my brake done, some sort of fluid flush and replacing the engine filter. She quotes me $330 for the brakes and around $25 for the engine filter. Less than 24 hours later I return to get my brakes done, after looking at the website and seeing an advertisement that said 299-329 for most cars, which is consistent with what she said. I leave my car there at 8am and return at noon to pick it up to be told the total is over $800, stating that it’s 329 per axle, plus a piece that broke in the process and the engine filter. After back and forth with the manager, he gave 25% off and kept stating that he’s never experienced this and insinuating it was my confusion, which I would expect no less from someone looking to put responsibility on the customer and not take responsibility for anything. Point is, disclose prices up front on the site coupons AND by employees. Fixing something you broke doesn’t make you honorable, it makes you look deceitful and shade as heck! I don’t mind paying for stuff when I know what the price is upfront. Not my expertise so when I get a quote from her and see the attached coupon online that also says 299-329 for brakes, rotors and labor WITHOUT calling out that it’s per axle, I assume she’s being honest and providing the right information.

Sh
Review β„–10

I have gone here twice on an emergency basis for a nail in my tire on a Sunday. Both times I have pulled up, they fixed my car up in minutes and I was on my way. Super friendly, knowledgeable and you don’t get the β€œsalesman” vibe that most places have. Special shout-out to the blonde Jason that has been very kind and professional with both encounters.

Tu
Review β„–11

Got my inspection and they answered all my questions respectfully. Love this place. Will come back.

NO
Review β„–12

More then reasonable shop and not extremely busy. Pleasant staff will take back here again!

Ce
Review β„–13

They have these 2 dirty blonde little girls at the front desk that have the worst attitude and helpful service Ive ever experienced. I dont even want to interact with them in all honesty. Really unfortunate since the mechanics are good and hard workers.

Mi
Review β„–14

First time here. Had my front end alignment done. Very fast. I was out in less than hour.

Ch
Review β„–15

Each time Ive come to get my cars inspected, it was quick and easy. Most other Kwik Kar location have small worn out lobbies. The lobby is clean and the staff is friendly.

Da
Review β„–16

I had a tire alignment done here about a week ago, I came out of here with my car pulling more to the left than the Democratic Party. When I tried coming back I was asked to make an appointment, so I did. I made an appointment for Friday 3pm because they couldn’t take any later than that so I had to leave work early. Friday came and I had the opportunity to come in even earlier and was told no, I had to come in at 3 pm and no later than that because they closed early. So I moved my appointment to Saturday at 12pm. Well I made sure to come in earlier, got here at 11:30 and gave in my car with keys. 2 hours later I see my car getting driven around so I thought they were done doing what they needed to do only to find out that in the two hours I had been there NOBODY had taken a look at the car, they were just pulling it back in to start working on it. When I confronted the lady up front all I got was a β€œsorry you had to wait but this is first come first serve... thank you for your patience” honestly I don’t blame them for doing this to me, because there’s really nobody else to blame but myself for coming back here.. but again, I didn’t have a choice since they had messed up the alignment and getting it fixed somewhere else meant I had to pay again.. I hope they learn to respect other people’s time and bring value to their customer. They for sure did not with me, good luck giving them the benefit of the doubt.

K
Review β„–17

Great service they were very respectful and did a great job to my truck went above and beyond thank you very satisfied

GM
Review β„–18

Hands down the absolute BEST place to get your vehicle serviced. 1 year ago I officially began taking my vehicle to this exact location all because of their customer service and honesty from all their staff. Also the cleanest garage you will ever encounter. Jason & Zoe have been wonderful and accommodating, not just telling me what they are doing to my vehicle, but actually showing me. Thank you Kwik Kar Panther Creek for taking care of my vehicle with leaving me peace at mind.

Mi
Review β„–19

Not just your run of the mill oil change place! They also offer a variety of other services any car owner would need. Staff is very friendly, location is always clean, and very prompt service. The manager Jason is always so helpful and knowledgeable. This is our go to place for all our vehicle needs.

DS
Review β„–20

I am regular customer for more than a year. I like this place because of two reasons. 1) They are always on time 2) very professional people and they will not push for getting things done which are recommended, but only required or requested service Highly recommend these guys and they will not disappoint you.

Pa
Review β„–21

Great service, staff and environment. In and out in no time at all. Been dealing with them since they opened.

H
Review β„–22

Please ignore the negative reviews. Just try them and you wont regret!

Ai
Review β„–23

Incredibly nice. Great prices. Fast.

Ty
Review β„–24

What can I say about this place wether it’s been oil change, tire rotation, ac issue, or lift kit installed I have always been satisfied! The staff is great and very professional courteous. The manager of the store Jason has treated me and my wife life family and we love that, it’s hard to find these days.

Re
Review β„–25

Customer service is topnotch! Look for Chris!

xu
Review β„–26

They are really quick, no wait.

Kr
Review β„–27

Fast, friendly service. I went on a weekday for a state inspection and was in and out in 30 minutes.

Me
Review β„–28

I love this location. Even though theres a location across the street from me in Virginia Pkwy, Id rather come here.

Ke
Review β„–29

Courteous and quick. Jason and Zoe always take great care of us. I never feel hustled like many other places make you feel.

Ks
Review β„–30

Got the car inspected and flat tire repaired.Never disappointed.Goto place for car repair

Sh
Review β„–31

Very quick state inspection. In and out. Clean place to get an oil change service too

sa
Review β„–32

Went there for State inspection. Smooth check-in and check-out. I highly recommend them.

So
Review β„–33

They broke a part and not ready to take responsibility for it.

Gi
Review β„–34

Best place for an oil change and Two Step Inspection Mechanics are awesome

Sc
Review β„–35

This place has great service usually. I’ve been bringing my car here for over a year for that reason, in addition to the proximity to my home. I like giving local and independently owned shops my business. Pulled up today at 2 PM and was informed they were closed, even though it said they were open until 3 on their sign. I asked and was told they’re closing early because the owner is going home. I guess that’s part of the risk of supporting local businesses right now, you don’t know what’s going to happen. I’ll come back for the next oil change, but for people who work at home while taking care of children, the weekend is the only time we can get our cars serviced

Ph
Review β„–36

Found this particular KKL to be charging more for oil changes than other KKL stores nearby. 36% more on the base oil change service for the exact same oil. My advice is to shop around, even between KKL stores to determine the appropriate price - even after December discount coupons (that weren’t offered to me at checkout) the price as more than other stores and about equal to the quoted dealership price.Mobil1 5W30 (5qts) is

Ry
Review β„–37

I went in for an oil change today, and the young man taking care of me told me I didnt need one. He literally said, Ill be happy to take your money, but you dont need it. This facility is always clean, and the employees are always so polite. Ive been here for a number of services and will continue to use them for my auto maintenance needs.

Jo
Review β„–38

I had been coming here about an year its been ok upon my last oil change they put filter in wrong when i took back they said it wasnt oil leak but transmission leak but they didnt tell me it was leaking b4 when they done oil they had before when i had oil changed b4 and they done my driveshaft now my truck leak and a sensor is blown and they want fix the problem say they did nothing wrong i didnt take a picture but i know filter wasnt all the way in i could see it easily and i couldnt see written it was white now red written on top i want ever go back there

Mi
Review β„–39

Wifes car done within the time frame she was given

An
Review β„–40

Some visits have been ok others not so much

Pa
Review β„–41

Quick response.

Ge
Review β„–42

First time there, no problems

Sa
Review β„–43

HIGHLY RECOMMEND this Kwik Kwar location. Jason the Manager is thoroughly knowledgable, I can not say enough about his care and genuine concern to listen and resolve . Accuracy, honesty, thoroughness are evident..The constant communication that Jason provided, keeping me informed was much welcomed and is hard to find. No pressure and an informative experience. The entire team was friendly and happy to be of service.. The environment is welcoming, comfortable and home -like. Very CLEAN and NEAT !

Do
Review β„–44

I stopped by for an oil change and tire rotate. I have been to a number of express lube places in the area, this one is the best. Very nice staff and the waiting room is great. Quick, easy and friendly

Pa
Review β„–45

Quick easy and convenient

Ch
Review β„–46

Good service

Cl
Review β„–47

Quick, no wait, no hassle Annual Inspection. Very clean and comfortable waiting room. Very personable customer service.

L
Review β„–48

Great service and friendly staff. Fast and efficient

Iv
Review β„–49

I received a fast oil change and excellent customer service from the moment I arrived to the moment I checked out. No one tried to sell me additional services, like they do everywhere else I go to. This business is above and beyond in other things. They vacuumed my car with a lot of attention to detail. The amazing coffee and tea station is such a great surprise. The waiting area is clean, and it includes the children play area. The bathroom is stocked with womens hygiene products and bath & body works lotion, A++. With all this attention to detail in addition to excellent oil change service, my family will be long time customers here.

Ca
Review β„–50

I was having a bad day - dropping reluctant toddler to daycare, it was freezing cold and rainy .and I got a flat tire. I was close enough that I turned around and the team said that they would put the spare on so I could go to to work. They checked my tires and said that 3 or 4 needed replacement. The tires were delivered by 1:30 that afternoon.I was unable to go back that day, but came in later and they took care to install 4 new tires. They have plenty of room to charge devices and work on your laptop. Nice coffee station that was clean and accessible.I will return for additional service

Sa
Review β„–51

One of the best customer service, clean waiting room while your car is getting checked. Friendly and humble staff. Went once to get my car checked and now this is my service station

li
Review β„–52

People are friendly, always patient about customers

al
Review β„–53

Great service from zoe and Jason! Will be back!

Sc
Review β„–54

My son brought his car in for an inspection. A few minutes prior to him leaving we personally inspected his wiper blades knowing they charge much more than it would cost us to do it ourselves. They looked and worked great. He has the inspection and they conveniently find tears in the blades. I do not like taking my cars to dishonest places so we will bring our 4 vehicles elsewhere. I had the manager Matt call me, which he did, but my complaint was not acknowledged. I would not recommend this place.

Pr
Review β„–55

The best car service experience I had. Crew was fast in scheduling, proactive in suggesting preventative maintenance items . As a mechanic myself I found their suggestions very honest and fairly priced. The owner himself was involved in operations and customer handling in an very caring way. I am a life customer now.

Ab
Review β„–56

Great people ! Went in there to look to see if I had to get my skid plate replaced. They worked on my car and in a few minutes it was all fixed! The folks there could have charged me but they didnt. Just overall helpful. Thank you guys. Would definitely come back to work with them for any car issue.

Sa
Review β„–57

Just had my state inspection done. Easy and quick!

Sr
Review β„–58

Every time I go there its like the first time. Im always treated like a stranger. They never have a solution for small issues because they would rather say no. One time they told me my alternator was About to go out but they wanted me to return in2 hours for a different service, despite knowing my car may not come back on. No desire to go above and beyond their job. Terrible customer service.

Pa
Review β„–59

I went in for an oil change and inspection and the staff was very quick and friendly! They helped me right away and it didn’t take long to get everything completed. It is a very nice facility! There is a charging station for your phones, complimentary drinks, nice, clean bathrooms, and an enclosed play area for children.

Jo
Review β„–60

I brought both my vehicles for a state inspection last month and everyone was phenomenal. Will look into using their other services when time comes. thank you!

Ra
Review β„–61

The service provided was excellent, went there for state inspection and was pleasantly surprised by their friendly and superfast service. Definitely recommend for their service quality

Gr
Review β„–62

Great deals, and honest service. Nobody recommended extra services that I didn’t need. Alicia recommended I come by because I’m an Uber driver. Rex and Zach both took care of me today and I will definitely be coming back for my next oil change.

Ba
Review β„–63

Nobody likes to take their car in and wait for service. They were done with the full service oil change as fast as I could expect (about 25 minutes) early Sunday afternoon. Their waiting room is much nicer than other Kwik Kar locations I have used.

Ka
Review β„–64

This Kwik Kar recently opened near my house so I went to get an alignment. They took my car into the shop and put it on the lift. A short while later, Jason came out and told me that I did not need an alignment and that the issue was that I needed new tires. They did a minor adjustment which helped and suggested that I get new tires and then come back for the alignment. They did not charge me but I did enjoy a cup of coffee and sat in their really nice waiting area. Seriously the nicest waiting area for an automotive place Ive ever seen! And the service was top notch to boot! Will definitely be back.

JE
Review β„–65

The BEST place to take your car. They dont lie about unneeded repairs, and truly take care of the car and customers. Very nice interior as well. has a place for kids to hang out and offers coffee and tea. Will continue to go here for all my car needs.

Al
Review β„–66

I had the fastest oil change Ive ever had performed here today. The guys were friendly, knowledgeable, and didnt try to sell me anything unnecessary. It was a very clean facility and theres a super comfy couch in the waiting area. Check this place out!

Mi
Review β„–67

Loved this place.!Very clean and efficient. An oil change took me 15 mins.Everyone was so nice and polite. They have a variety of coffees and teas while you wait.They also cleaned my windows and vacuum the inside of my car which was a big plus. Definitely recommend and will be coming back!

Mo
Review β„–68

Fast and friendly service, got my inspection done in 20 minutes.

Lu
Review β„–69

These guys are incredibly knowledgeable and friendly. They were able to fix the issue with my manifold gasket to get my car to pass inspection. Didnt try to upsell me with a bunch of stuff I didnt need. All around awesome experience!

Ve
Review β„–70

I was there to check for a oil leak and break inspection when I checked in gentleman told me I should get a quote in 30 minutes, after waiting 2 hrs and after checking multiple times I got a quote and that too overpriced I just told them to clean the breaks ever after no one touched my car after waiting two and half I told them to give my car back they gave me with no service done. Stay away from this place they don’t care about customers and they are over priced I never go back again.

Fo
Review β„–71

Have been to this place a few times. They have always been very professional. They take care of all their customer. They only request things that need to be fixed. Open on Saturday and Sunday which is a big plus.

Ke
Review β„–72

If i could give a lower rating I would. The manager is the worst. They cant be responsible enough to take care of incompetence for their employees. They damage my brand new aftermarket wheels. Trying to install 35 series tires. Something that the manager says they do all the time. So they install half way and gave it back to us. What am I supposed to do? So my son pick it up and I ask him to take it to a tire shop. They shouldnt of started on the job if thet couldnt do. They shouldnt even offer service if theyre not capable. I WOULD NOT EVER USE THEM FOR ANYTHING. I WOULDNT RECOMMEND THEM. MANAGER DIDNT WANT TO TAKE RESPONSIBILITY. THE WORST SERVICE EVER RECEIVED!!!

Re
Review β„–73

Kwik Kar Panther Creek is my go to auto maintenance shop for my car. The location is just one mile away from my home. I dont have any problems when I brought my car with them.

Ja
Review β„–74

Best in class service! Great waiting room and they pride themselves in customer service. Life customer now!

Ru
Review β„–75

Went there to get an inspection. They failed it due to tread wear. They explained that I had one tread channel that was 3/32” deep which is a fail. Come to find out that the state says you have to have two tread channels next to each other that are 1/16” in order to fail. They immediately tried to sell me tires. Don’t go there.

EE
Review β„–76

I just love this place they took good carrot me

Da
Review β„–77

Experienced staff...Clean Facility

SL
Review β„–78

Excellent service, no wait. Clean waiting area.

La
Review β„–79

Friendly and fast. Great combination. State inspection in and out in 15 minutes. Great location.

Sr
Review β„–80

The service is good and the technician I met has a good knowledge about the internale of the vehicle. The charges seemed to be normal. I would like them to drive and test the vehicle for few miles after repair

Br
Review β„–81

Nice comfortable place to wait, the service technicians seem honest from the conversations I have had and observed. Great place overall!

Je
Review β„–82

Amazing and fast service for my battery change! Thanks, Jason and staff!

Mi
Review β„–83

I took my Tacoma over with it making a strange noise from the front suspension. They checked the truck over and found it was just the tires were worn out. They also found the front brakes were worn which I already knew. They got everything knocked out and everything worked perfect.

Ke
Review β„–84

I drive a Honda Accord new lease. I use to drive to Honda dealer for a so called speedy oil change that was even scheduled. 2 hours minimum wait each time.Kwik Kar Panther Creek Frisco opened up and I decided to give them a try. Nice new facilty. Best waiting area you will ever see. They should probably rent it out for wedding receptions. Lol. Just really nice all over.Pulled up and immediately greeted. They looked up oil needed on computer and logged your change date. In and out in 20 minutes. Went home and got wifes car. In and out in 20 minutes.Now for the big test. Oil change and State inspection. In and out in 30 minutes.Took sons car for oil change. 20 minutes. All of this in one day. Time saved. Probably 8 hours plus. Staff were very friendly.Each time fluids were topped off, car vacuumed and windows done. That alone is 15 bucks but they do it for free.I am a very happy camper I tried them. They have coupons and take all other Kwik Kar coupons. Its a franchise.Latest challenge I gave to them. Bought new rotors and brake pads for my wifes car. Slotted and drilled. Ceramic pads. I purchased the set off Amazon. Kwik Kar mechanic installed for 125 and offered to flush brake system for 60.Brakes work better than brand new and all was done in less than 2 hours. Adjustments and all. Mechanic use to be a Honda mechanic.I am very picky about who I allow to work on my cars.I am very very very pleased with Kwik Kar Panther Creek Frisco. I will always go there for oil changes and whatever is needed mechanically.Next challenge. Replacing strut kits on my daughters 2007 Hyundai. And rear shocks and tie rod. Already have their install price. Now I just need to order the parts.KeithMcKinney/Frisco

Am
Review β„–85

STAFF WAS FABULOUS! Got us in and out and explained things thoroughly to me.

Ad
Review β„–86

Great place, family/vet owned, only place Ill go.

Ro
Review β„–87

I stopped in for a car inspection this morning and everyone was so courteous; excellent customer service overall. I waited about 10 minutes or less.

Ro
Review β„–88

I had something dragging from the bottom of my car and pulled in and Jason the service manager took care of me and had me in and out in 15 minutes I would highly recommend this place....customer service was great.

Sr
Review β„–89

Good place for the neighbourhood. Accommodating and quick service.

Jo
Review β„–90

Nicest garage I ever seen for a lube and tune shop.

Ma
Review β„–91

They failed the inspection for small curb rash to the tire. Doesnt seem to be any safety issue over there.

Ka
Review β„–92

Stood waiting for 30 minutes, never got helped, and 4 different employees watched me wait to not even get assistance.

J
Review β„–93

Great guys, super nice, friendly, professional service. My go to place from now on for oil changes and service.

Is
Review β„–94

Great personal there!!

Ba
Review β„–95

Great waiting room, courteous staff, and accommodating.

Tl
Review β„–96

Got in and out pretty quickly

Ji
Review β„–97

Quick service

Ja
Review β„–98

Phenomenal service!

By
Review β„–99

They entered my mileage wrong and created all sorts of problems for me. Dont go here.

ki
Review β„–100

Got cheated.

Information
29 Photos
100 Comments
4.2 Rating
  • Address:12500 W Eldorado Pkwy, Frisco, TX 75035, United States
  • Site:https://kwikkarpanthercreek.com/
  • Phone:+1 469-803-5558
Categories
  • Oil change service
  • Auto repair shop
  • Vehicle inspection
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–4PM
  • Sunday:9AM–3PM
Highlights
  • Veteran-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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