An AMAZING experience… thank you to Erica and Lois who were both so patient, caring and professional! They made sure I felt comfortable and my needs were addressed! I am a very pleased client! 🙂

I had an amazing experience at this location. I had made a same day appointment prior to the start of school. I had little to no wait when coming for my appointment. My appointment was quick and efficient, I feel as though my time was well spent at this location. After my appointment I was met with an amazing employee, Jeffrey. If I could give him more than 5 stars I would. He was very friendly and compassionate. He understood exactly what I was looking for and ensured I was saving the most money possible, as I explained that I was a college student. Overall, I was very impressed with the efficiency and friendliness of this location, would recommend!!!

This place is great. The staff was very friendly and helpful. Came to have my wife have her eye exam done here and while they was helping her, They were helping me with adjusting my glasses that I got done a couple months ago. Great Job!

Staff is super nice but the wait time is horrible, spend more time here than a PCP office over 3 hours to get frames picked after eye exam. I would recommend maybe to hire more staff or not overbook appointments.

I like Dr. Spivack however, there is no follow up from this place. I saw the provider a month ago and she ordered trial contacts for me. I’ve since called three times in efforts to find the status of the order. You get transferred to the service center and they are no help. Then someone said they were still being ordered. Now a month later, no update. I call again today and a man said he would call me back and no follow through. I will be switching from place. There has to be a better system for follow through. I’ve never seen an order of trials take ONE MONTH.. I’m not getting a box, I’m getting one pair to try…..

Wonderful experience. Dr. Chang was extremely caring and patient with me. Its hard to find a patient and compassionate doctor. Jeffrey Chamoff was very helpful with arranging my glasses for me. Jeff was patient and very quick at his job. Definitely recommend Vision works!

Joshua at the front desk was so nice and took me in even though I was running late! So polite and such a relief after a long day

Excellent experience with Jeffery Chamoff! I’ve been coming here since I was a young girl and he always helps me! He takes his time and is very patient. He will go above and beyond for his customers to make sure they are the right fit! Jeffery never disappoints, he’s always a pleasure to see and be around!

Rachel was very patient and helpful with me finding the perfect pair of glasses. Wish they had more high end brands.

Great people and all very helpful and extremely friendly ! Top notch eye exam . Thought it was very expensive. I have decent insurance and expected two pairs would be a little more reasonable. I will be back . Great employees who care

Jeffrey is excellent. He is very nice and helpful to the patient .

Quality of store has gone down. (Customer of 8 years)Front desk employees aren’t welcoming and some wear clothing that is too casual for the store. Long waiting time. Sales people talk too much. I noticed one of them was flirting with a customer while fitting her glasses, very creepy.The optometrists are only good for finding out your prescription; if even that. Ive had 2 different doctors give me the wrong prescription. If I ask them any questions about vision other than relating to my prescription they seem very lost or annoyed.You’re better off going to a optometrist clinic to get a detailed check up so you can get your prescription and buy high quality frames at a different store. I didn’t end up buying any glasses because most of them on display were very thin, flimsy or weird colored. They no longer sell high quality name brand or sports glasses in-store.

Great customer service. Jeffrey Chamoff was awesome to work with.

Terrible experience. I booked an appointment and they rescheduled it two times because they were overbooked. I gave my insurance information over the phone saying that my test would be covered. I walked in for my appointment and it felt like I was at the shopping mall- overwhelmed with people. They said they would have to check my insurance which took an hour and then they told me it might be covered and to follow her to the back to do a telehealth call with doctor- so you don’t even see them in person! I’m sorry but you told me over the phone it was covered and you just made me wait an hour and then I don’t even see the doctor in person to do a proper exam? Waste of time. Place is a zoo. Go to an optometrist that you actually see in person with individualized attention.

Jeffrey was very welcoming an amazing help great customer servicing and very knowledgeable

The service is absolutely terrible. They are not staffed to handle the volume of customers. The eye exam was quick and efficient and then I waited 40 min to pay for my contacts. Then I received a call they were in the store and I waited over an hour to pick up a box of contacts that could have easily been shipped to my home. Will never use them again.

Do not recommend this location. Made a 6pm eye exam appointment arrived 30 minutes early because they close at 7 and finished completed the eye imaging. Waited another hour in the waiting room to be told there were technical difficulties and I could not see a doctor. Employees were more interested in closing the store and going home than assisting a scheduled appointment/customer. Wasted a full hour and a half of my time to be told I could reschedule and do it all over again. Employees took no accountability and kept saying it’s not their fault rather than providing a solution. Contacted customer service and received no responses. I’m normally a customer that can understand certain service issues but this was overall the worst experience I have ever had at any business. Still no prescription or information received.

Had to visit the Garden City Davis Vision location today. Unfortunately it was not a pleasant customer experience. I call the store ahead of time on two separate dates just to get information and the girl over the phone kept giving me the excuse that their system was down and she could not get the information I was requesting. I could tell by her tone both times that she was annoyed and did not want to look it up. So I decided to visit the store just to find out what I was eligible for with my insurance. I visited the Garden City location on 4/8/21. I got to the store at 6:50pm. I only needed less than 10 minutes to ask my questions that they could not give me over the phone. Right when my mother and Myself entered the store we were meant with a girl at the front counter who just seemed like she wanted us to leave. She did not even say “Hello Welcome”. All’s she said was we are closing. She must of said it like three or four times. I knew they were closing. I was not trying to stay there just ask my questions and leave. I really need new glasses and I just wanted to find out what I was eligible for since this place is under my insurance. She took my card and said “I will check quickly”. Very rude. She did not have to let me know so many times that they were closing. I already knew that. When people are met with this type of unprofessionalism and rudeness it makes a person feel now welcome and not want to come back to the store. She had no right to act that way toward my mom and myself. I actually think they still had a customer in the back so they can’t close until the store is empty. I’ve worked in retail when I was younger and never treated any customer like that. Just horrible customer service. Horrible. I would not even give them a one star.

Yea, its cheaper than a small boutique eyeglass shop, but you get what you pay for, a terrible eye exam from an overworked optometrist., glasses that are not the right prescription after two visits and returns and long intolerable waits. i went twice for simple reading glasses with transition lenses and new frames, and they could not get it right i gave up and asked for a refund, still had to pay for the worthless eye exam. Eventually went to the smaller eye shop, paid more money but at least i can see! have to give it one star, but really deserves zero stars...

Very personable and supportive staff. Im never rushed out before getting any questions answered and I never have to wait long in the waiting room for an appointment.

Shania was awesome! Very nice and very competent. The place is understaffed considering the volume of customers.

Jeff is amazing as well as the team here, highly recommended!

Came in for my appointment a little late but was taken right in and the service was fast and easy. Dr. Chang and Jeff were extremely professional and very pleasant.

Jeffery was amazing and patient with our daughter and myself. Thanks!!

Buy any frame you like....doesnt have to be from here precisely but when it comes to adjusting prescription or any sort of discomfort....they got you covered.

I received a text that said my order is ready so left work early to pick up my order only to find only one pair of glasses were ready. It seemed like it was no big deal that I should come back a second time. And no apology. Guessing this is there SOP.

Came to get glasses for my 3.5 year old. Horrible customer service. Absolutely regret going here.

Why arent the staff answering the phones??!! Called 6 days, different hours and no one, not once answered the call. Ive been here 2 weeks ago spent up to 46 minutes in the store and have noticed not everyone at once were busy. Come on your business offer essential products that customer needs. Theres lots of people with no jobs who would love to answer the phones and offer great customer service. Plus your online scheduler leaves much to be desired.

Extremely friendly, very accommodating, professional staff. Caesar was a delight to work with while helping me pick out new frames. Visionworks is always my go to place for eye exams and new glasses! Oh, I forgot to add... Caesar even fixed my old broken glasses! Fabulous customer service! Thank you!!!

This location have some good professionals working amongst them ... Especially two employees that stood out ... Nichole & Tiffany! They were very pleasant and knew what they were doing !

I have called 3 times to have my prescription emailed to me and they still haven’t. The wait times are very long and customer service is very unhelpful. I would not recommend going here.

Told the incompetent person in the white jacket that my vision problem came on 3 weeks prior to my visit. He insisted I was wrong. Just didnt notice it he said. Put a monocle in front of my eye. Isnt that better the hack said. I told him no and he said I would get used to it. Paid the difference from the insurance to get glasses......went to a real doctor a few days later and the ophthalmologist said I have a retina condition that required treatment and would not be needing glasses at all. So buyer beware, they tell you anything to steal money from you. Still havent even gotten a call that they havent been picked up in 3 weeks and they dont answer the phone.

Awesome place to get eye wear and great customer service. The gentleman I dealt with today named Daniel was awesome. He answered and fixed my issue within minutes. He was friendly and very professional. Everyone should strive to be like him.

Used their automated appointment system, you get there and your info is wrong. They do not call you to reschedule either.

Rude and nasty greeter. Her name was Tina. I walked in to make an appointment since Ive been having issues setting one up online. She was discontented that I didnt know who my vision provider was. She had such an attitude that she made me feel like she was doing a charity by setting up an appointment. It got worse when i told her i had a secondary insurance and she had to look up not only one but two. At this point i said: Im sorry but if you are so upset and irritated because I dont know any this info, i cant set the appointment. I dont want to feel unwelcome next time I come here. I said thank you and have a good day and proceeded it to the door. She not only followed me, she kept repeating that everyone should know what coverage and providers they have. I said lady thats your job to find out.While my husband was waiting for me outside the building, the concierge said to him husband: that lady is rude and nasty. She always has an attitude problem. Next thing they see is me walking out and Tina following.The person next to her was on the phone and i believe it was the manager. That person didnt bother looking to see was going on.Tina definitely needs to be retrained (if she was ever trained) in customer service.

Great service by Jeffrey! Saved me a ton of money from previous years

Have been trying to call the store for days now to ask one simple question but they never answer their phone... extremely frustrating. I dont know how else to contact them. What is the point of having a phone number? And no VISIONWORKS.COM CANNOT ANSWER MY QUESTION.

Great service. Quick and simple!

Terrible terrible business. Do no patronize. AbsolutelyNO CUSTOMER SERVICE.Hire more help, figure out how to properly serve your customers or close this business down.Avoid at all costs.

Go some where else and save yourself the grief.Rude staff.Slow to point of ignoring customers.Virtually no one answers phones.No way to leave email or otherwise contact other than Emilia a useless voice robot. Only reason I went there was insurance coverage.

Cesar was kind and patient and made sure he helped me find an option best for me. Very pleasant experience.

My sons exam was on September 30th. No glasses yet and unable to contact. No one picks up the phone.

My daughters frames broke and I called to find out whether I needed to make an appointment to have them fixed or if I could simply walk in. After waiting on hold for 10 minutes, someone at a call center picked up. He was courteous and professional but couldnt answer my question and promised to have someone from the store call me back.I went to the store anyway. The man who answered the door (we couldnt walk in because of the virus) was also courteous and professional. It turns out we should have made an appointment but he took my daughters glasses, fixed them, and returned them to us five minutes later.The hold time wasnt pleasant but we got great service at the store.

I wanted to try out a new optician closer to home and was sorely disappointed. I normally wear a set of monthly contacts and have for years. The doctor here over my objection decided to fit me for weeklies. She indicated that she didnt carry the monthlies I normally wear, but would find an alternative. No alternative has been produced for months. I called to have these weeklies changed to monthlies and now they want me to spend more money to sit for another contact lense exam (last exam was in Feb. 2020). Guess when their next availability for an exam is? October 30th! Its Sep. 30th today. Im going back to my eye doctors in Queens. They also have a huge problem answering the phones. I rather spend my money where I know they have the options and are receptive and responsive to quickly filling prescriptions. Headed to Express Optical on Queens Blvd!

Can’t speak highly enough about the service provided by Jeffrey Chamoff. He went above and beyond to make sure we were in and out of the store as fast as possible. Was extremely knowledgeable. From now on I’ll be sure to make all of my appointments ahead of time with him!

Excellent service from Jeffery C. and Dr Linda. Will return for future exams and eyewear purchases.

I really enjoyed my visit today. Everyone was really friendly and knowledgeable. When we arrived we were told that one of the doctors had left sick but they were able to squeeze us in nonetheless. Jeffrey Chamoff helped me check out and explained all my insurance benefits to me and my husband. A very pleasant visit. We will definitely be back again.

My husband and I had our annual exams today at Davis Vision in Garden City. Excellent service from beginning to end. Doctor was lovely. Jeffrey was awesome! Serviced our eyeglasses orders in a very timely manner, very outgoing. Great experience.

Amazing and very helpful! Jeff is very helpful and always assisting the customers! They are all very friendly and make our day better every time we step into the store and they help us choose the best glasses!

I had such a pleasant experience with Larry. He was so kind, warm and knowledgeable.He was patient and walked me through the entire selection process, and offered his suggestions. I would highly recommend Larry for the glasses purchasing part of the visit.

I had a great experience here trying to find the perfect pair of sunglasses. I needed something that obviously looked good on me, but something I could use while I drive. Jeffrey came through and helped me pick out the perfect pair. He made me and Im sure others feel super welcomed! I will definitely be back when my eyes get more and more out of whack.

Going to get one kid eyeglasses requires leaving my other ones home. It’s an ordeal that I normally dread! But today, Jeff helped us out and there was literally no wait despite the place being very busy. We made a quick and easy selection with a few of his helpful critiques. We were in and out and could enjoy the rest of the afternoon. Fifteen minutes in and out. UNHEARD OF. Jeff is the best.

It’s ridiculous you can’t reach this office on the phone no matter how much you try. Have called 3 times on 3 different days. Poor customer service.

Jeffrey Chamoff has been extremely helpful. My husband and I ask for when he will be in, so that we see him. Jeff is an honest man and loyal to the company. I love his honesty when asking questions about types of glasses, frames, lens etc. He is an asset to your company

Granted, COVID presents tough challenges in consumer-facing businesses, but this location fails miserably. From greeter at the door, no one answering the phone, and completely random “policies” about who can enter without an appt. People came to pick up eyeglasses after being told that they were in, and then not allowed into the store in order to pick them up, because they did not have an appointment. There was practically an overthrow. As soon as another greeter shifts changed, those same people were now allowed in. For those that weren’t, they paid and picked up their glasses in the hallway of the mall. No opportunity to try them on. I was never allowed in the store, even though I drove 10 miles to simply make an appointment and see if theyTook my insurance. I couldn’t find out online and no one would answer the phone in order to tell me. The place is a management disaster. Hoping someone from corporate reads this.

Jeffrey Chamoff looked out for both my mother and I! He was extremely helpful and funny! Got us the best price... sometimes the insurance is not the best route. Thank you Jeffrey

Today was a great experience my sales guy Jeffery was amazing. He made sure I was happy with my decision with my new classes and he gave me all the options that was best for me. I would come back and see him again and again. Great Job👌

Jeffrey was amazing. He was very helpful with picking the glasses and explaining ways we can enhance the glasses. It was such a pleasure to come here.

Very pleased with my experience. Aside from a good selection, the staff is very friendly. Anthony was my optician and he definitely made sure I was aware of all my options without pushing me to go with more expensive options. If you want great customer service with a quality selection this is the place to go!

I always have a great experience at Visionworks. Jeff Chamoff went above and beyond by helping my son and I with getting our glasses/shades/contacts today. He helped up with getting the best possible price with our glasses and shades. He even explained the difference in price if I decided to use my insurance versus using their recent deal of 60% off complete pair. I would highly recommend this location.

Jeffrey Chamoff went above and beyond to provide me excellent customer service. He went out of his way to get me the best price possible and make me happy. Excellent customer service!

Jeffrey Chamoff is the most patient and kind person I have ever met! He helped my 8 -year-old son feel so confident. I am forever grateful for his attention to detail.

I took my mom in to purchase a new pair of glasses. She was a little undecided. There was a promotion for buy one pair get one free so I convinced her to just get two pair. Jeff was excellent!! He was patient, explained everything, and helped find the perfect frames. I will definitely be back for my new glasses.

Came here for the first time due to insurance change. Had a very pleasant experience - didn’t wait long, the doctor was professional and kind. Jeffrey was awesome!!! Helped me get the best deal for contacts and my glasses and was so sweet!!! Recommend 10/10 :)

Wait time are similar to that of the DMV. I typically spend about 1 hour waiting, and then about 20 minutes listening to a salesperson trying to upsell me on something I dont need. The glasses are nice.

My son went in to this location with his prescription needing contacts and glasses prepared to pay cash for his eye wear. His contacts were damaged and he was in need. This store told him he had the wrong prescription and told him to leave without ordering anything or helping. I contacted our hometown vision works and they said all the information they needed was on the prescription. We will not be back

Jeff is a very cool person. He definitely made my experience a great one. Very comical too. Keep up the great work Jeff

Great place! Thorough exams. Staff is kind and friendly. Frame options were great and they take insurance!

My appointment was scheduled about 3 weeks beforehand due to Covid 19, and this was understandable date of appointment 7/30/20, I get to appointment there was a wait because of a time mix up with dr schedule, this was understandable and the wait wasnt to long. Appointment went well, no real changes great.. I ordered my contacts was advised will receive a call when they come in.. I questioned are they coming to my home because thats what my prior appointments and orders have been.. I was told $20 more... ok so now its $20 for home delivery, this wasnt explained to me beforehand because I had already paid.. so now $20 more for it to come to my home.. no I passed..I was told due to Covid 19 a lot of things have changed.. I get the fact that Covid 19 has changed many ways we due business, but a clear explanation of what is has changed when the process of the purchase is being done before you pay would be a great help.So here it is 8/13/20 I havent heard from visionworks of garden city I call to see if my product has come in, I am out of the trials and guess what, they say they would have been finalized today 🤔🤔🤔🤔🤔.. I paid on 30th what does that mean... I explained I have no more trials and ? If there are any trials because I cannot wear glasses due to mono vision.. they check...guess what No Trials🤔🤔🤔🤔🤔🤔...But they did get a UPS delivery and they just need to go through it..they close at 7.. so if they are there I guess I will get a call to come get them before 7.. if there not there🤔🤔🤔🤔🤔 visionworks cant help me because they have no more trials....🤔🤔🤔🤔🤔 I guess I cant work drive, until they do come in🤷🏾‍♀️🤷🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️..Really I guess I should have made the separate transaction of $20 to have them shipped to me directly. Covid 19 has been blamed for many things during this time, I get some things, but poor customer service and increased shipping fees... Is this what the new normal for visionworks. Will the new normal turn around time be 2 to 3 weeks for you to get what has been purchased already..

Very nice vision center. Jeff was extremely helpful with excellent service for my son who needed a pair of glasses. I would highly recommend a visit

Jeff was so amazing! Jeff guided me patiently and was so helpful in selecting wonderful glasses! I would absolutely love to have Jeff on my next visit!Thank you Jeff!

I highly recommend this location. Fast and efficient. Everyone we encountered was a pleasure to work with. Special thanks to Dominique, Jeffrey and Janiella!!! All three of these wonderful individuals assisted my daughter and I. We couldn’t be any happier with the service we received. Thank you Davis Visionworks of Garden City!

Jeffrey was great! He made our visit fast and extremely pleasant. He was very helpful with answering any questions.

Jeff was very was very helpful in the glasses and sunglasses process. He was pleasant and very knowledgeable.. He helped us in the best way to save us money.....

First time going to Visionworks and I had a very pleasant experience. Jeffrey Chamoff was great today in helping me pick out the perfect frames. He listened to the type of frames I had in mind and helped me narrow it down. Would highly recommend this location!

I appreciate the service of optician Cesar. He is very helpful and knowledgeable. He helped me to choose the perfect glass for me. He patiently listened me and explained me everything. I give this 5 stars for him.

Jeff Chamoff was amazing help. He spent a lot of time with us to find the right frames. He is knowledgeable and very pleasant to be with! Go see him. You wont regret it!

Getting glasses can be kind of overwhelming. Jeff made it a positive experience and was very helpful. Highly recommend seeing Jeff!

Jeffrey was outstanding. Always pleasant. Very knowledgeable. I Highly recommend him and this establishment. Thanks Again Jeffrey for taking care of my Fathers glasses. 👍🏾

Jeff and Tiffany were marvelous however the Doctor Dorfman was too talkative and I did not feel like I could express my concerns. Never even answered my concern about possible dry eye. Otherwise I have been coming here for years and have been very satisfied

The MD I saw was not personable and never explained what my vision exam resulted in. I was really annoyed because that is the main job of a doctor to explain findings. I could not tell you if my vision got better or not. However I am giving 4 stars ONLY because of Eileen who helped me with my purchase. She was great! Super friendly, honest and made me feel better about choosing this location.

I come to Davis Vision just to see Jeff C!!! If I could give him 25 stars, I would...without hesitation.Jeff not only knows the latest fashions in frames, he knows what works best for your face! I have never witnessed Jeff having a bad day...he always serves me with a genuine smile and a joke or two!!! These attributes are VERY important in customer service! A+, Jeff! Thank you!!

They do not answer the phone. Go elsewhere.

Lois took care of me. She was extremely helpful; provided great guidance in selecting just the right frame. Very pleasant and approachable. Dr. Spivack was my doctor. She too was extremely pleasant and helped make my visit a great one to start my Saturday. I would highly recommend this Davis Visionworks store.

My family and I were fitted for glasses and ordered...we received an email to confirm the glasses have arrived, but we just couldnt get anyone on the phone to schedule pickup...HELP!!! We need our glasses ASAP!

Jeff is wonderful!! Had such a great experience here getting my 5 year old son his first pairs of glasses. I also get my glasses and contacts from them and always have a great experience.

Jeff was fantastic. He helped both my wife and me choose glasses and sunglasses. He had a good eye, and found frames that fit well for our faces and our prescriptions. He was extremely patient. We will definitely return and request to work with him again.

The customer service here was great. The doctor was very nice although it was crazy busy. The salesman Jeff was great. Not pushy with sales and was very personable. It was my best vision store visit to date.

Jeffery was very helpful and patient. He allowed me to browse for new frames without pressure. Parking was easy and I did not have a long wait time. Overall, I had a pleasant experience.

I wouldnt never recommend anyone to go to that place. The doctor was helpful. However the certified optician(David) that I had were horrible. He didnt know how to charge me on my care credit card . The prices that he had told me when I was in front of him different. He told me $ 349 for the two glasses that I was going to buy and on the next day he called and said that he going to charge $549 even though the company I work for is paying 75% of the charge. I had called him back to ask how come the price is so high like that. He said this is what I told you, I have so many client I dont remember what I said, I put everything on the computer and the computer dont.He made the transaction very late. After that I had received a call saying that the glasses is scratch and they have to reorder It for me. It took them 3 weeks or so for them to be ready. They dont call you to let you know that the glasses are ready to be pick up. You have to find out on your own. I WOULD NEVER EVER GO TO THAT PLACE ANYMORE. THEY DONT KNOW HOW TO TREAT CUSTOMERS AT ALL.

Amazing customer service! They didn’t have my sample contact lenses but JEFF went out of his way to help me- he actually picked up my samples all the way in little Neck! I can’t thank him enemigo- he is a life saver- stop and see Jeff at this location!

:: My son said, “mom you are the only person that closes their eyes to see.” That was it for me. I headed to Davis Visionworks in Roosevelt Field, Garden City Location. The greeting staff is warm and welcoming. The examination by Dr. Blum, was accurate and Jeff fitted me with precision. Head over there and sharpen your image...... You can thank me later. :;

My visit there was an awesome experience! Great customer service and an amazing staff. Eileen was very helpful when showing all my options and super awesome when it comes to picking the right pair of glasses for me! Definitely a place I highly recommend.

Jeff was very helpful and thorough. He made the whole process very easy. Dr. Spivack was great too!!

Shelly and Jeffrey were the best. Kind, patient and knowledgeable. They guided me in getting the best contact lenses and frames to fit my lifestyle. I could not be happier with my experience.

Great location. Jeff was awesome. He was attentive, smart and funny. I will recommend people to come here. Jeff was great and he made my experience enjoyable.

Thank so much for a great service.Jeffrey is very helpful to his clients, and he is so kind and patient with the kids. Thank you so much Jeffrey, it’s a pleasure to have you assist us. I definitely recommend you having him assist you :D

Jeffrey was amazing and helped me choose the best glasses. Very interesting guy and made the experience the best one yet. 10/10 recommend

In and out in about an hour with examination and picking out glasses. We went on the last day of the year, so it was super packed. We were paired with Jeffrey Chamoff who made the process so easy for us. He walked us through the whole process and even helped us pick out the frames. He even made sure we got the best deal according to the insurance we had. Definitely recommend!

I had no trouble making an appointment. The wait was minimal. The doctor was great. Cesar my salesman was patient and helpful. I had a small scratch on one lens and they reordered it right away. The selection is great. All the staff were professional and courteous.