Great service! Was even provided vouchers for a free lunch while we waited. Really nice surprise 😀

I have bought 2 trucks here and they are just fantastic. They dont pressure you which is a real turn off for me. Rigo was my sales guy on both transactions. I dont remember the finance ladies name, but she was super helpful and nice to deal with.

Scheduled an appointment to see a truck for 2 days away. Got there and had to hike around looking for the truck. It was just being worked on/cleaned. It had damage that wasnt mentioned, the interior was atrocious and part was duct taped. If they posted the vehicle and knew they had 2 days to prep it, why didnt they? They used a stock picture as the pic for the truck. I wasted my time going there.

Really happy l decided to stop here was really impressed with the knowledge and friendliness of the staff. Very smooth and stress free buying experience.

My parents bought a car at Henry Brown Buick in Gilbert AZ after they were told it cost several thousand of dollars to fix a car they bought from Henry Brown several years ago. Their Salesman was terrible and the worst we have ever had to deal with.First he started showing them used cars with 30k on the vehicle. We told him they were not in the market for used vehicles and told to show new cars. A new car was found. Once the new car was purchased and financing was complete several the Salesman was basically done and wS customer service friendly. My parents are seniors in their late 80s and have handicap plates. They told the Salesman when they decided on the car they wanted to purchase he was told they wanted to transfer their handicapp plate to the new car. Well last Saturday they got new plates and they were NOT handicapp plates. Now they have to go to DMV and hassle to get a handicapp plate. My dad uses a walker and both have some dementia. My mom has list 85% of her hearing. This will not be an easy task to complete and probably cost more money.It took the a couple of hours to get the car ready after the financing was completed. We waited outside in 90 degree heat with the items they took from their old car. Their Salesman was nowhere to be found. Finally another Salesman walked by and provided us with water bottles. The next we saw Salesman he said he was sorry for the delay but they had to get the car prepped to take home. All that was done was washing the outside of the car. The floors had not been vacuumed and the dash was so dirty you could write your name on it.One other thing is the Salesman did not show them how to work any of the accessories, such as basic items how to turn on the windshield wipers, how to use the lights or where everything was located. I sure he would have no problem figuring things out but due their age and health issues it is not a simple thing to do.I told the Salesman if you treat them right we would be back at the end of the summer to replace our 2009 SUV. Well based on the service we had he and the dealership lost a potential sale. We will not be looking for a vehicle at any Henry Brown dealership.For Fathers day we went to the Parts department to order a dash cover for their car. We were told it would take take a couple of weeks to get it. Several calls were made to the Parts Department to check on the order and several messages were left. It has been 3 weeks and we have not received any update or a follow-up call from the messages left.My recommendation is DO NOT BUY AT ANY VEHICLE AT ANY HENRY DEALERSHIP as they have terrible service. The sad thing is my dad has been a dedicated customer with the dealership as he has had all is maintenence done on his old car.Henry Brown is NOT customer friendly.

We found the truck on the website call and make a appointment about an hour later we taking home are beatiful truck very professional and easy to workThanks. Jimmy

If looking for a vehicle then look no further. #thepuddingcreektrestle

Helpful assistance from Heidi Burns

Really good service experience with clear & fast service - Mike Meade over delivered on promise. Dealership supports local causes too.

Very good dealer to go to for service

Horrible, keep finding more things wrong with the car I purchased. Dont buy a used car from them. Just noticed the third row seats that were folded up are broken. Nice....

Always professional and quick. Ive been coming to HB for auto purchases and service for over 10 years and they have always done right by me.

The service department is amazing. They took great care of me today.

Exxellent service dept. Very knowledgeable mike mead service writer

Taking care of my wifes car is their thing and they are all over it....thanks..

My wife and I purchased a GMC Terrain today and we had a pleasant experience. Mike and the rest of the staff know how to treat customers. Thank you 😊

They seem to be more interested in doing what is convenient for them instead of doing what is convenient for the customer. Took longer than expected and then I had to turn around and go back before I got home because they created a new problem in the process of initial repair. It was obvious to me that they did not test drive my vehicle after initial repairs.

Purchased a truck not happy with sales, typical sales men look elsewhere i will.asked for very little and got less.,there is more negative but just look elsewhere.

I called for an appointment for service at 8:45 and they had me in,in less than an hour.They notified me of a software update when I arrived and took care of it. Very courteous and prompt. Their waiting room is comfortable and they had complimentary snacks.

We stopped in today looking for a new family car. Everyone was extremely polite and helpful. All our questions were answered and we werent pressured to buy. We definitely liked this dealership!

We ha e purchased a couple vehicles at Henry Brown. Weve been satisfied with pricing and have received great service from Waggie.

My appointment was at 9 am. I didnt get my truck back until 2:20pm; 5 1/2 hours later. Took it in for the break recall as well as the computer kept saying Service Trailer break. The trailer break switch had a short and was replaced.The shuttle service was Amazing and unexpected. They would have driven me home to Apache Junction and came back to pick me up but I went to the San Tan Mall instead. Very nice and engaging drivers.

Great service. Great sales. Purchased my 3rd car today. I have been a customer for 10 years. I wouldnt go to any other dealer. Raul in service is the best. Kudos to Brandon in sales. Great job today. I love my new car.

Great as always

B. Richy always here to help and crew thank you so so much well worth the wait great job on everything

My service writer Heidi is wonderful, kind and very knowledgeable. She gets you a loaner if your car is going to be there for more then a day. I love the fact that they have a shuttle if you don’t want to have a seat in their waiting room. Everyone is so helpful there.

Jose was the best car salesman I have ever had the pleasure to meet. He was knowledgeable about every question my friend had as well as any I asked. I would recommend him unreservedly!

Ive bought 5 trucks from bnb. Sales was great. They lied to me about registration. On a new truck, thats $700. Called them, and Bryan didnt believe what I said the finance guy promised. I believed for years they were the best. Not so much now. Sucks. There is no trustworthy dealership left. Used to just go to Henry Brown, never again.

Appointment to drop car off at 740 and was not helped until 814. No loner cars until next week and I was told they will not get to it until tomorrow. Awesome customer service. Good to know as I need another new car and will absolutely go someplace else.

Good service, helpful and reasonable.

Always had a great experience with maintenance at Henry Brown GMC. Pricing on maintenance items like oil changes are on par if not less expensive than chain oil change establishments, especially with the specials they run constantly. Ill be the first to admit that Ive NEVER been the kind of guy to go to the dealership first. In my head, theyre always double the price of anyone out there. Well, more and more, it seems like some of these mom and pop shops that you used to be able to trust to take care of your vehicle arent so trustworthy anymore! I think I finally got sick of trying to find a decent place who could offer me a simple oil change without trying to upsell me on every. little. thing. On top of that, if it seems shady at all, why would you trust them to take care of your vehicle? At least at this dealership, I know things will be up to par with their manufacturer guidelines. If theyre not for some reason, theyll make it right!In addition to regular maintenance, I also had an extra key made here. In all honesty, it ended up being about $40 more than a local locksmith that was going to create the special key and program the FOB. I know in the past, for older models, it was far cheaper to do yourself- but in this day and age, with everything relying on your cars computer, why risk everything for $40??Im always treated with respect and like my business is valued. The ability to make appointments also helps me plan my day-to-day but theyre crazy quick and efficient, regardless. I have no reason to try anywhere else!

Great Dealer, not Typical of All Other Dealerships, they have Sales Representatives that are allowed to Sell! Not run to the Office to OK the price! Highly recommend buying your new Vehicle from HENRY BROWN AUTO GROUP!! KOSMO Kramer---Yes Thats my NAME!

Service department is outstanding very courteous understanding and very informational I would like to thank the brown group Service Group outstanding service again James

Excellent service. Pricey.. You do get your monies worth !!

Great dealership and salesmen are professional.

Bought a truck and an suv within a week. They have done a great fixing issues we had before purchase and service has always been great

OMG THIS PLACE IS AMAZING!! I was there only but 20 mins at the express service. While I was giving Marie my information, they had already taken the car in to do a 12 point inspection, tire rotation and oil change. And before I knew it the car was done already. The cherry on the frosting was that you get a free car wash on your way out!! Wow simply amazing!!

Excellent dealership like it always has been and great people thru out

Very fast and efficient service

Always great service! We love our Encore and Envision; both of which we purchased at Henry Brow. Scott Usher is our service rep and he is just the best!!

First time customer. We are snowbirds in AZ. Very satisfied, efficient and friendly service.

SCOTT. THE SERVICE WRITER WAS EXCELLENT AND HE WAS VERY KIND COURTEOUS KNOWLEDGEABLE AND VERY VERY HELPFUL AS ALL THE PEOPLE WERE THERE AT THAT HENRY BROWN THEYRE ALL EXTREMELY EXTREMELY GOOD PEOPLE

Really exceptional customer service. Joey was the gentleman who was our salesman and he did a great Job.Thanks

These guys are wonderful to work with!Checked out our vehicle and washed it!!

Great service, good value. Just had my truck serviced, and tires rotated.

The car selection and service experience were both great, however when it came to the finance side every bit of that was terrible. We had difficulty finalizing the payoff on our trade in vehicle. When resolving the matter between the dealer and our bank, the finance department got very rude and defensive with my wife. She was trying to help and it felt like the dealer was not willing to help, leaving us to figure out how to proceed. We have bought 4 vehicles through Henry Brown and sad to see things not at the level that continued to bring us back.

Blake Brown and his team made our car purchase easy. Thanks for the great service!

David Joey and Nick rock very helpful and stress free. Thank you all for your wonderful service!

Always a pleasant experience here. I just purchased my 7th vehicle from Henry Brown and have been a customer for 12+ years. Ask for Dewight Byron for a straight forward and honest salesman.

Henry Brown GMC was great about getting our vehicle in and serviced quickly, however watch the service advisers honoring service coupons given to them upon arrival to make sure they apply to the invoice, ours was omitted!

If you come here i would only deal with Ricky Bauman great guy no games, no bull honest up front guy use him great guy

Very friendly staff, was there to pickup a GMC 1 ton truck on a dealer trade. Was in and out fairly quickly.

Great service. Helped me out end of day after I got off work

They treated me very well. I just had my first oil change and I had the opportunity to see the new AT4. So that 1 hour went quickly.

Terrible sales staff. We walked around for a while with no help. When we asked someone for help we got unsure answers. When someone wants to know the price of a vehicle... maybe you should quit being lazy and go find out.

Dead battery got me in and out fast and the free wash wonderful job thanks

The very best Peta Fairbanks you champion

Went for parts for my new truck just out of warranty. 2002 GMC Sierra HD 240,000 miles they still stock stuff I need! Part guys are very helpful and quick at finding what I want.

Another great service performed and the service center personnel were great. Thank you Henry Brown

Not that thrilled about service and people and quality of work and it is $$$

Their employees are always courtious and helpful. They always go above and beyond expectations. If you are looking for a place to have your General Motors vehicle serviced, this is the place.

As usual I love the Henry Brown dealership I dont buy cars anywhere else and my service advisor Mike is the best 😉

Ben Brown helped me out and put up with my decision making and a few things that helped make things go much smoother and Im more than happy with my new GMC Sierra

Nice place. Very nice service.

Great people, best prices. Go see Blake

I bought a white GMC Sierra 2500 HD Denali here and the salesman and I agreed on a price. When my wife and I went in to the finance office to finalize the deal, having been there for a few hours already, we were beginning to feel fatigued and my wife and I signed some documents that should have, in retrospect, been reviewed more thoroughly before finalizing our deal. One of the red flags to watch out for at this place is when verbal promises are made that are not on paper that your finance officer assures will be taken care of after you sign his papers.---Exhibit A---Finance Officer (FO):Would you like an extended service contract? It will be free.Me: How is it free?FO: After you leave here today I will negotiate your current interest rate with your lender so the $3,600 you would normally pay for this service contract will be paid for with the savings of the newly negotiated rate and you will be due no extra monies. *adds $3,600 to loan*Me: Sounds good, I trust you *signs documents*......finance officer does not ever do what he said he would do and my loan is never adjusted. I contacted my salesman TIM RUSSEL, a month later and asked him what the deal was. He gave me the run around and said there was nothing that could be done but he would give me a call back after speaking to his finance guy. Of course, no call back. After reading the fine print of the service contact, you will realize that you may cancel this nonsense at any time...of course they will not explain this to you and god forbid you go in there on another occasion to cancel the contract, be prepared to wait two or more hours before being helped.These are just one of the tricks they will use to squeeze more money from you. Go to AutoWits instead. They are honest and very helpful. Henry Brown are unethical. 2/5 stars for a nice truck with shady business practices.

The best place to buy a New truck

Always great experience

Good service good prices

Good and quick service. 1st time going here for 1st oil change in new GMC truck

Great service and quick help

Service advisor are excellent like family when you bring a vehicle in for service

Alex was great! Fast Thanks

Henry Brown and his dealerships are first class, the employees were friendly and helpful.

No pressure sales here. Willing to help you find the perfect car/truck for your needs. Large selection. Friendly staff!One of, if not The best, dealership in Phoenix, Chandler, Gilbert, Mesa, Avondale and Tucson areas!! Just ordered a 2019 GMC 3500 HD 4 wd to tow my Grand Design fifth wheel trailer.Awesome dealership!

Slipped on loose landscape rock in car lot and fell. Very crowded, many vehicles to choose from. They need to clean up loose rocks before someone gets really hurt.

Great service. Friendly staff. Honest advisors . Clean, and coffee and doughnuts.

Nail in tire. Repaired, no charge. Perfect

Had my truck serviced. I have not changed the oil in my trucks for over 20 years.

Great service and parts

You have employees who truly care about there customers. Especially Joey Muna and Adrienne Cross, they are the reason why Ill continue to by my vehicles from you.

Awesome as always. The customer service is the BEST !!

Did what they could

Shane was my rep. He did a great job . Friendly and helpful.

Yes Ben Brown has always went above and beyond to take care of me.

Mike in service is great. Never tries to push stuff that isnt needed and always keeps me in the loop with what is going on with my vehicle.

We had a good experience. Had to wait quite awhile for car to come around but salesman was nice and NOT pushy.

Heidi is the best. Service is awesome.

Car salesmen Waggy was not helpful and was very rude. He just wanted to sell the car he wanted will not be going back!

Always the best stop.. Blake is the Man

The sale person was a bad saleman only show 1car for over 2hour not a good person wasted day

The best dealership in the valley !!

This place makes car buying smooth.

Great place to buy a vehicle good staff.

They take great care of me.

The Best place to get a new truck.

ALWAYS fine great service here.

Very courteous and quick in the service department!

I was treated like a Queen... love them!

Ben Brown best salesHenry Brown has a great service department