The sales representative, manager and office staff were more than accommodating and helped us not only get the vehicle we needed but were willing to negotiate with us to secure an affordable monthly payment. Additionally, the dealership delivered our vehicle to our home so we were able to get things in order to prepare the parking space at home for it. We were very satisfied.

JBA always does a great job with customer service. I got a phone call explaining what my vehicle needed, how much the service would be and the estimated time needed for completion. I then got a phone call when my vehicle was ready for pickup. Everyone working in the service area are always ready to help with questions or concerns and are very knowledgeable. Always a great experience at JBA.....

You’re welcome. I meant to put words with the rating. Was very pleased when I showed up to do my 25k inspection for $199 and the young lady who assisted me said at this location they won’t charge you for what you don’t need. She said let’s take a look at filter etc. if it needs it we will replace it, if it doesn’t let’s just do an oil change. That was refreshing as most dealerships are looking for ways to add on cost. In addition, my previous dealership didn’t provide shuttle service. I had to inconveniently wait for my ride to be ready or call someone to get me. At this Chevrolet I can utilize the shuttle get dropped off at work and then have someone pick me when I’m ready. That is extremely convenient. I have had only good experiences with this branch of Chevrolet at the location.

Due to supply issues with chips, had to wait a while to get the Colorado. However, I was happy when it came. Jerry made the experience easy and we were out quickly with a great price.

Rocky was our salesman and was great! Top notch and he made us feel so comfortable throughout the entire process. He was very attentative to our every need. We will never use anyone else and will recommend him to everyone we know. Thank you Rocky!

Jason our sales man was great he really did a great job selling us our truck well informed on the product he was selling us plus went out of his way to get us the best deal possible

The dealership was neat, organized and prepared to help me with my first time purchase of a vehicle. I was greeted and assisted rapidly and professionally. Tyler was a great help he was the sales rep who assisted me, he was friendly, courteous, professional and a pleasure to do business with. Troy assisted me with the ins and outs of reading through and signing the paperwork and insurance packages available. The process was a breeze and i walked away with a great car at an affordable price! Highly recommend to stop by here if shopping around or directly to them for first time buyers or looking to trade up or buy a new car.

If zero were an option, I’d have chosen that. The worst customer service experience we’ve had with any dealership to date. Zero communication from the service rep. It took multiple calls and voicemails to get some type of answer. When our concerns were voiced over the lack of communication it was shrugged off with an “it is what it is” mentality. I would be surprised if this dealership has any repeat customers if this is how they operate.

On January 7th my fiancé and I bought a 2009 Toyota Tacoma with 169,4xx on the odometer. We bought the truck AS IS WITHOUT A WARRANTY and I fully understand and accepted the risk I was takingThen on Tuesday, May 17th, exactly 130 days after driving off the lot, and putting only 2088 miles on the truck (that’s and average of about 16 miles a day) the engine loses oil pressure and immediately spins a bearing and is completely destroyed! We’ve since paid a shop $9,000 to put a new engine in itI’ve been working on cars my entire adult life and I’m currently in school for diesel. Upon investigating with my shop it appears JBA HAD ATTEMPTED TO FLUSH THE SLUDGE OUT OF THE ENGINE to hide the lack of maintenance and neglect by the previous owner.So we went to speak with Pablo the manger over at JBA Used Cars. When confronted with evidence that at the very least their tech missed the lack of maintenance he became very defensive. He refused to listen to the video of the engine knocking and refused to look at photos of the metal in the oil. I even took the drain pan into the show room to show him the metal in the pan proving the engine is destroyed.Pablos only offer was for me to have it towed to his shop so his technician could look at it. I agreed but asked for something in writing saying that when they find the engine is now a $12k brick they would help cover the cost in some way. I suggested covering the labor and we’ll buy the engine or vice versa; he refused. I suggested covering a portion of the repairs; he refused.I have no legal recourse so my only option is to let everyone know what a terrible experience I had at JBA.I’ve done my best to lay this story out and not misrepresent anything. If you would like more details please feel free to reach out.-KyleUpdate: I will post the screenshots blow, JBA has reached out via FB and by posting a reply here. However they seem to be missing the point. We have no issues with having them inspect the vehicle my issue is, they will agree to nothing or negotiate anything and put in writing.I WANT TO MAKE THIS CLEARTHEY ARE MORE THEN WELCOME TO INSPECT THE VEHICLE. However they refuse to put anything in writing stating how they will help once they find the vehicle’s engine is blown.Which they have every legal right to do again I’m just sharing my story I’ll let their actions speak for themselvesUpdate:JBA CHEVROLET HAS SINCE BLOCKED ME ON ALL ACCOUNTS (Twitter,Facebook)rather then reaching or to negotiate anythingAll I ever wanted was them to sit down and offer something to assist in someway with the repairs however anytime we asked to put something in writing they just became defensive

My sales manager Jason helped me out so much, and is still helping me out if I have any questions. Me and my family purchased 2 new cars from jba in the same week and I don’t think we would ever go anywhere else for a car. The service is out of this world and everyone treats you like you’re their own family.

JBA and Mark Parme made my 2013 Tahoe purchase so easy and my weekend car-buying trip south an enormous success. Mark is that rare salesperson that is genuine, honest, a true gentleman, personable and who’s fulfillment is fully derived by creating a wonderful customer experience. For me, that he did.I’m relaying a bit of a story, here, but one really worth hearing. You see, taking a big gamble -- especially with the dearth of good, available used cars right now -- I flew south to D.C. from Rochester NY seeking to buy a 2012 to 2014 Tahoe to drive back home. (Yes, a northerner in search of a nice, rust-free southern car.) However, every car I had researched in advance of the trip either had quickly sold or didn’t check out. I was glum -- siting in my hotel room after many dealer calls -- thinking I’d be flying back home (rather than driving) empty-handed, my weekend and travel money wasted. Then, a stroke of pure luck. I caught a just listed 2013 Tahoe on Autotrader at a dealer with the odd name of JBA Automotive, near Baltimore. And, wow, just 55.6k miles on it. I began to salivate! There were no pictures posted, though, as it was just traded in.I called into JBA and got connected to Mark Parme. I asked him if he could put the car up on a lift, take photos the underbody and send me pictures – a rust-free frame / underside being most important to me. Mark gladly did this, quite amazingly, and I had the pictures on my cell phone in just minutes. He also relayed to me that the Tahoe, as traded-in, was one of the cleanest used vehicles he had ever seen. In fact, he was half thinking of buying it himself, he said. Yah, right. What would you expect a sales person to say? I was skeptical to say the least.Well, having struck out with every other car of interest and with good cars selling in hours, I took the risk and told Mark I was jumping into my rental car, immediately, and would arrive there in about an hour from D.C. He kept his schedule clear to accommodate my arrival, then worked with me for several hours while I was checking-out and test-driving the car. Mark is a man of his word -- the Tahoe was immaculate inside and out. Absolutely incredible. A dream. He, then, expediently handled all the paperwork for the purchase.All is as good as it gets, right? Well, ain’t quite done with the story yet. Here’s the over-the-top part. Astonishingly, Mark offered (skipping his lunch) to follow me in a dealer car to the Baltimore airport so I could return my rental car then drive me back to JBA where I could jump into my Tahoe for the 6 hour drive home to Rochester. Okay, this is the gold-standard in creating a wonderful customer experience, right? Yes, agreed.Mark and JBA, I’m a fan for life. I thank you and I’m passing along my experience to others gleefully. I’m absolutely delighted, riding high and safely, in my perfect 2013 JBA Tahoe. What a pleasure to drive! I just wish you and JBA were about 500 miles closer so that friends I relay this story to could just swing in to JBA and experience customer-care first hand.

Great team, helped me out, and I love my new car! J.T. is a friendly salesman, and was a pleasure to work with. I like that they are family owned, and have been around for a long time. Well established in the area.

The sales folks were excellent. I bought a 2021 Suburban there. Place was clean too.

Leslie was knowledgable, patient, and and very friendly to work with! Loving my new Silverado 6.2L TrailBoss!

Dave was amazing. Super helpful and patient while I was deciding what car I wanted. He explained everything thoroughly and made me feel confident in my purchase. I love my new car and would recommend to friends and family!

This location is a Jewel to my Family and Friends! The staff works hard, even after hours.Mark Pharme and whole staff very dedicated to making sure every family gets approve and If not approved helps with steps to get approved. Then they courtesy call you. Gives the Greatest experience in car shopping and buying!!

Unfortunately this is the closest Chevy dealer to me. There is a service representative named Kelly whom is very rude and has zero customer service. Its so bad and unprofessional it makes me think its a racial issue. They never have appointments, they are always a week or more out. Hire additional mechanics to service your customers. You definitely have enough reps trying to force you to buy parts and service you dont really need.

The sale started out way off from what I thought. The sales team worked very hard to get a deal I felt comfortable with. I went from ready to walk to leaving with a vehicle.

Dave was an exceptional car salesman. There were no vehicles to test drive so he asked the GM can we test drive his that is going above and beyond to me. He was patient and very knowledgeable about the vehicle. I did not feel rushed or pressured by the staff. He made the car buying process so easy and fun. Max in The finance department was great also. He got me the best rate and went over all the fees and expectations so that I fully understood what I was buying. It felt like buying a car from family. I would recommend buying from J.B.A to anyone. This is my second vehicle purchase from here and I will forever be a lifetime buyer. Thank you

I want to thank Jason for helping me every step of the way even though we could not come to terms )it was not his fault).He went above and beyond to try and get me what i needed. His customer service was excellent. He treated me as a friend instead of a customer. I really appreciate it and would recommend him to anyone. Ask for Jason!

Accommodating and as well as taking care of the service I needed to be done.

I bring my corvette there for all my service. Dealerships as a whole can be very expensive. If I have one complaint it would be their prices for routine service. Its insane. I would consider bringing my other chevy there, but I cant afford it. Overall they do a good job.

Tech recommended replacing the cabin air filter and engine air filter. I was happy to decline, knowing this is a simple fix that I could do on my own time. However, to charge over $200 to replace $40 worth of parts and 10 minutes of time is pretty drastic. When i did go to replace my engine air filter it was installed incorrectly. While this mistake is simple it could lead do other issues as debris could be ingested into the engine. I would expect a little more attention to detail especially with going to a chevy dealer whos techs should be aware of the correct installation of their air filters and also if they would charge such high prices to replace it.

The whole experience was beyond amazing, Rocky was absolutely wonderful at his job and as a person. The sales team is wonderful as well with the way they work with you. I will 100% be back when it’s time for a new vehicle!

It took quite a while to get the parts that were needed to repair my car but I understand. Helen Showalter in the service department was was outstanding once the parts arrived and I was back on the road the same day!

This place doesnt even deserve one star. It was poor customer service all the way around. First of all, I dealt with Charles, however he was off the day we went to get the car. So we were supposed to deal with Sara. We were looking at the car and Larry Bert came out to see if we needed help. We told him that we came for the car and that Sara was supposed to help us. He took us inside and we met Sara. However, we were tossed back to Larry. We felt like all we did was get tossed around. No one in that dealership had a good personality. Most of the time salesman are friendly and helpful, but we did not find that in ANYONE in this dealership!!!! So while we were getting tossed around, someone was supposed to be cleaning the car up. I think a 5 year kid could wash a car better than they did. They got inside the car and swirled the dirt on the windshield and made one heck of a mess. It was the absolute most unprofessional and worst car washing that I have ever seen. To top it all off, they didnt even have physical papers for me to sign. I am 63 and would have preferred physical papers, but I wasnt given a choice. So I had to sign a tablet with a stylus which resulted in terrible signatures. Then they gave me a thumb drive with all of the paperwork on it that I had signed. Again, they didnt give me a choice. I do not feel as if ANYONE deserved a commission off of the sale of this car!!!! This was the worst car buying experience that I have ever had and I do not recommend this dealership whatsoever!!!!

Kris Wehmueller was very knowledgeable about the Suburban. He helped to find one with the amount of seats that we needed. They also helped to get the payment in the range we could afford. Will definitely be back.The Suburban is a sweet ride.

Ask lots of questions about your vehicle and who will be working on it. You run the risk of having one mechanic work on your special vehicle because theres on one mechanic that specializes in your vehicle and it can take up to 3 days just for that one mechanic to change brakes. Also, be aware of the recommendations you get, always seek a second opinion. 3 days with no vehicle and no offer from a dealership that has cars on the lot that can be used as a loner vehicle. Truly disappointed with this experience. Why should I ever go back for this kind of service.

The atmosphere was clean, staff was nice.Salesman Nick, was honest, hard working very descent to relate to.Overall very happy and 5 stars

I had a great experience at J.B. A. Chevrolet. I found the the personnel at this dealership friendly, knowledgeable, and extremely helpful. If you are looking for a great deal go to J.B.A..

Nick was great to work with and the whole experience was top notch

I was told service would take about 1 hour. 5 hours later I had to call twice to get a status. I was told a part had to be ordered for the first issue and it was back ordered, but The second issue was corrected. When I got into my vehicle nothing had been fixed. I had to go back in to Helen who said “oh guess I gotta order that part too”. So I waisted an entire day and accomplished nothing.

The service department was excellent! Owning a new Chevy for less than two months and to have these issues are frustrating. My customer experience or brand loyalty is to not buy another Chevy but the service department was awesome and did everything in their power to listen and correct the issues

I wanted to thank Mr Bill Shuey and his team for helping me get my new car today. I got everything I was looking for and moreI was so nervous and unsure on things and he answered all my questions and made the process not as stressful.Plus he had great stories and kept me laughing.Thank you again❤

Service at JBA has always been fantastic! Thank you, John Knorlein.

Dave Spriggs is a wonderful sales representative, this is our second purchase with him and we recommend him to friends and family. The sales managers are energetic and very professional to work with.Finance this time was not as forthcoming and honest about the add ons as last time.Over all this dealership was once again great to work with.

I would give less if I could . I was flat out lied to several times that I caught . First they tell me they can’t give my quoted trade in value because my truck had over 100k miles ( 103,748) and they couldn’t sell anything with more then 100k. They would have to sell it wholesale . While I waited I pulled up their website, multiple used vehicles on their lot with more miles then mine . Transferred my tags, it never went thru . Called after 3 months they said they were mailed out 30 days ago . Next day they told me the DMV denied the transfer . For 3 months I drove a vehicle on dead tags that was not registered . Check my window sticker I was charged for a dealer installed option that I didn’t have . Called my salesman he said “oh they just put that in there “ . When. I told him I was charged $350 and new what the option was he changed his tune . “Oh yea they told me that was missing “ . So he knew and never told me . I will never give them any of my business again !

I went there this past week and I can’t say enough great things about JT i really appreciated how professional he was it was actually like talking to an old friend and I absolutely love my car.

Worst customer service in the industry. Service department was rude. Brought my truck in two times in the last 2 weeks to fix an issue. Why it was not fixed the first time around I do not know. I got the run around and paid over $700 for the services. While thinking about trading my vehicle in for a newer truck I sat with a sales rep, Rocky, who was fantastic. Only reason I am giving a star. He asked if I got a rental from the service since they had my vehicle for multiple days. I said no. He said that was very odd. The first time I brought my truck in they had the truck for 4 days. Nobody called for 2 days giving me a status. I had to call multiple times and finally they said it slipped through the cracks. I work 6 days a week. I need to figure out ride situations and they could care less. I go to get my truck. Get in to my truck to drive away and notice all of my center consul belongings were scattered on the passenger seat and floor. Dirty hand prints on the dashboard, center consul and screen. I had the manager look and he did nothing. If you move something put it back where you found it! Do not go there for service!!!!

I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Larry was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.

JBA Collision repaired my 2021 Corvette. They were extremely helpful, professional, and kind. The repairs were perfect and done in an very timely manner, minimizing the down time for my new car. I give them my complete and enthusiastic recommendation. Hopefully I wont need another visit to a collision shop but if I do, it will definitely be to JBA Collision. A especial thanks to the shop manager, Dave Whitesell, who directed everything and treated me so well!

It was very easy to schedule service online, I dropped it off the night before and was able to pick it up on my way home the next afternoon. They called me when the service was complete to ask if I had any questions. Very courteous.

Had to change my scheduled appointment in a hurry got it done quickly for the following day and still didnt have a long wait was greatly appreciated thanks for the great service

The care and guidance was truly appreciated. My new car, looked brand new again upon completion of the repairs. Would definitely recommend.

Bought a used car. Salesman was nice, not pushy. All in less than 2 hours, that was great.

I would give less of I could . I was flat out lied to several times that I caught . Forest they tell me they can’t give my quoted trade in value because my truck had over 100k miles ( 103,748) and they couldn’t sell anything with more then 100k. They would have to sell it wholesale . While I waited I pulled up the website, multiple used vehicles on their lot with more miles then mine . Transferred my tags, it never went thru . Called after 3 months they said they were mailed out 30 days ago . Next day they told me the DMV denied the transfer . For 3 months I drove a vehicle on dead tags that was not registered . Check my window sticker I was charged for a dealer installed option that I didn’t have . Called my salesman he said “oh they just put that in there “ . When. I told him I was charged $350 and new what it was he changed his tune . “Oh yea they told me that was missing “ . So he knew and never told me . I will never give them any of my business again !

We looked around at a few different dealerships for the New 2021 Tahoe Z71. None of the other dealerships wanted to work with us to get the numbers where they needed to be. We came and saw Leslie at JBA in Glen Burnie, MD and she was fantastic. Everyone there made us feel welcome and comfortable. We are LOVING our new Tahoe. Thanks again!

Tom was alot of help he went above snd beyond to have me find the truck I wanted snd he was very helpful and kind and pleasant

Great customer service was helpful when nobody else was will recommend for anyone

We have always had good service on our vehicle here, however this last time we needed major repairs done we paid nearly 4,000 and with our receipt got coupons that could be used a 10% off on next service which couldn’t be used for tires oil change we needed to get the breaks done turned around paid 600.00 for that and when asking if we could use the COUPON THAT WAS GIVEN TO US BY YOUR COMPANY TOLD NO because there was a discount on some bull because nothing on my receipt says a discount instead of keeping a customer you cheat a customer I just could not believe that no where on the coupon with exclusions included does it say not for breaks and rotators I plan on calling and speaking to the MANAGER because this is poor business and I know that we all want to rip people off but don’t give out coupons if you aren’t going to honor them!!!

ALL THE STAFF IS FREINDLY AND GOT ME DONE IN A TIMELY MANNER. ME BEING A SERVICE MANAGER AT A FORD DEALER I APPRECIATE GREAT STAFF AND JBA SERVICE STAFF IS EXCEPTIONALLY GREAT

I have been taking my 2016 duramax to jba since I bought the truck for all service and tires. This past visit I had to replace break pads and roters. They told me the roters were damaged due to pads being down to the metal. I was never told the break pads needed replaced. Could of saved over 1000 if the service tec did there job and completed the inspection of the vehicle as they are supposed to. Never going back.

Kris was a great guy. Helped me the whole way and listened to what I wanted. The manager and the finance (Christina i beleive) helped me get where I needed. Love my new truck.

Everyone was nice and straight forward nothing felt like I was being grifted. Kris did an excellent job explaining all the features of my new equinox and didn’t push for an up sell which was awesome.

Had my vehicle in for repairs at the body shop after I was rear ended they did top notch work and the vehicle looked like the day I bought it new after the repairs, highly recommend the body shop to anyone looking for vehicle body repairs.

The J.B.A. Service Department never disappoints. The J.B.A. staff are always friendly and just know what they are doing.

Made an appointment based on feedback from the MyChevy app. Shows up on time and I was out of there very quickly. Full waiting room and some folks were still there even after I had come and gone. Make an appointment. Totally worth it!

Jim Day was exceptional in the service he provided me. He was very knowledgeable and very helpful in assisting me building me vehicle.

Started out horrible. I made an appointment 2 weeks in advance for 1 p.m. on Tuesday, 9/7/2021 for a Bluetooth problem. Made it clear I was going to wait for the repair to be done. Cleared my very busy schedule for that entire afternoon. Arrived at 12:50 p.m. and got checked in and directed to the waiting room. Waited 40 minutes and then was told by Bill Hendry who had checked me in that the service department was too busy to work on my car! Needless to say, I lost my mind and demanded to speak to the Service Manager. Ben, the manager, looked at the repair order and said he could get the issue fixed in about 10 minutes and he did! So, it ended well but not without a lot of hassle and upset which is the reason for my rating.

JBA Chevrolet salesman Tim was straightforward and to the point answer all my questions. Closed the deal through email and text messages and delivered the vehicle to my house. To make my daughters college graduation special.

My salesman was very knowledgeable and friendly, he did a fantastic job.

JBA service department is amazing. The service advisor and technician that took care of my vehicle were the best! I highly reccomend JBA service advisors and technicians to care for your vehicles!!

Kris Wehmueller was a great sales man. He showed me the trucks on the lot he listened to my needs and helped me find the perfect truck for my towing needs. I love the 2500 Silverado. It towed my camper with no problems and the back up camera helped so much I could park the camper without any help.Thanks Kris

Service Manager, Mr. Ben Aiello, did an exceptional job in overseeing the repair of my Avalanche. The repair required an out of stock part that was also out of production. Mr. Aiello searched dealer inventories and located the part so the repair could be made. This was a great experience that reflects on a dealership committed to quality and customer satisfaction.

So 1 week into owning my Camaro. And my heat & radio has stop working. And my car is making a wired noise. Have an appointment tomorrow. Really hope they can fix it . not the experience I was expecting in the 1st week. But the service people seem nice when I called lets see how this goes

These folks are always polite, informative, they know their vehicles and options, and they are always more than happy to work with you, even in these tough times. This is the second time I’ve gone to them to buy a vehicle. Only wish they had customer loyalty incentives.

10 oclock appointment, arrived at about 9:30, was taken care of right away by a young lady named Brittany, pleasant, knowledgeable, great service, cut my waiting time in half////

Was not satisfied with the service dept. I chose jba when I was in town and my car broke down because I purchased my car from them and I figured they’d have the staff and parts to repair my car. I expressed my need to get repair done quickly (I was from out of town and had appts at home). I dropped my car off on a Monday night. It was wed am before they diagnosed o2 sensor and repairs weren’t complete until after 4pm. I was charged $450 for the o2 sensor repair and some software updates (which I’ve been told should be free). I should have gone to Baxter’s. When I was advised of o2 sensor diagnosis I was told part was in stock. When I asked why repair took so long I was told they had to go get the part. Communication was very poor and I wasn’t confident in what I was hearing.

David was great and made the buying experience go smoothly. I was out driving my new SUV in under 2 hours.

The service center service was great. I would of have a five star but I was sold an extended warranty and was flat out lied to about there was no appointment needed, the was a priority lane. There is no such thing. I had to wait, no fault of the service center. They were truly sorry I was lied to but I wouldn’t have bought the extended warranty. I was able to cancel it but it cost me a little over $150.00 to do so. Very disappointed. Now everyone one else was great. I wasn’t happy I lost money to cancel the extended warranty that I wouldn’t of bought in the first place if I wasn’t lied to. What ever you do don’t buy it.

4.9 Called and spoke to Pablo the sales manager for an appointment. He got us in quickly with Brian Mccauley from sales. We were there initially just to test drive several Yukon and Tahoe models. We were straight forward with him about our needs and that we were not looking to purchase a vehicle. Brian was super professional, friendly, and devoted to us. He did not pressure us in the least. We tested 5 vehicles. Somehow we found one we really liked. Ended up trading our truck in and got what we expected. The dealership is clean and inviting. The finance department was speedy as well. Got a great Tahoe which was priced fairly according to my research. Give Brian a call. I was not paid for this review. I do not work for JBA.

Terrible service department. Was overcharged and waited an extraordinary long time for a brake pad replacement

As always, Superior Customer Service from the Service Department!!! Was a little disappointed when I went over to the Sales Department to find out there was no inventory of new cars.

Rocky has been my salesman over 12 years. He does a super job getting me the car I want at the price I need to be at. The entire team there is the best and that’s why I will always go to them. I live an hour away and will always make that drive because of Rocky and the team there. Thanks Kim P

I feel like my truck had the issue before I brought it and they and trying to mile me for money In order to fix it

Very easy to work with, associates where very professional, the site is very clean. all work was completed in a timely manor.

I would like to personally thank Ben for his sense of urgency during my visit. My fleet vehicle arrived with no hardware for my license plate and he was able to schedule me during the same day. While the schedule for service was full, Ben made it happen. - RG

I greatly appreciate not being sold. My husband and I had been looking at cars all day, we knew what we needed and knew our budget. We had experienced every type of sleazy used car salesmen types. When we arrived at JBA, Nick met us at the front door, listened to our needs and didnt try to over-sell us on anything. The Finance Department worked with us on trading in our old vehicle and meeting our requirements within our budget. We had a wonderful experience from the minute we pulled into the parking lot to the minute we drove away with our new car.

Great customer service and you can get the prices as advertised no inflated dealer prices

James was absolutely outstanding. The whole process was easy and straight forward. I would definitely use you again.

Our Sales person was very nice and professional. He was there to make sure we got what we wanted!!

Service is horrible. I dropped my car off at 7:30 AM to have an oil change, cabin air filter replaced and to have my XM radio updated. At 2:30 PM it had just gone back to the shop to be looked at. They wanted me to leave my car overnight because they had gotten backed up in the service department. The manager, Phil, that I spoke with on the phone about my frustration was very rude. I will not be taking my car to that location again!

Courtesy timely service fair prices good hours of service Saturday oil changes

It was quick and efficient. Everyone was very helpful and explained everything to me clearly. Never felt intimidated or pushed into something I wasnt ready for. Kris was my sales guy. I also was talking to Sarah prior when I was looking online. They place is the highest rated and I know why.

If I could give this place no stars I would! I bought my truck here and was told that I had this excellent Maintence plan that would follow us with the military. Once arriving at my new duty station they informed us that it was only good in Maryland at this dealership. Do not go here if you want to fork out money and be told lies by there finance officers. They do not work well and or understand the military !!!! Very unhappy with the customer service around here they are not personable at all.

Stopped by for a oil change without a appt. and they were able to get it done quickly.

John Knight was excellent and made the process simple and streamlined for me. He explained all the cars features and sat with me until I understood everything.

I had a great experience! Everything moved very quickly and efficiently. Thanks to everyone at JBA Chevrolet!

Great service! Our salesman and others went above and beyond to make this a pleasurable experience. Will return to JBA Chevrolet for our next truck or car.

Our service advisor (Brittany) was very good at keeping us in the loop with the on-going and costly repairs to our 2011 Camaro convertible. We are extremely disappointed that after spending close to $8,000 in repairs, we now are going to have to pay an additional amount to have a second key that worked prior to the service programmed to work.

Job well done ! They have handled all my service needs very well keeping my car in good running standards.Thanks for pleasant atmosphere, coffee, sodas and snacks.

As always you have done a great job.

From beginning to end was a very exhausting experienceWe asked to be reserved a car for rent that would accommodate 4 kids car seats. They gave us a Nissan Rouge. Big enough for 2. 2 trips to enterprise to fix that mistake.2nd hurdle to be dealt with is it took 2 days to complete an oil change, burnt brake bulb, and fix tv screen. I will say that is what it is. Then was asked if we wanted to replace our 2 front tires and alignment. I agreed. It did need to be done. 2 days later the car was “ready”. Went to pick it up we are told there was a problem with the transmission. So I bring a car with 41,000 miles on it with no serious problems and leave with a car that slips gears and shakes on acceleration. After talking with JBA, I’m told it was nothing they did and it was a strange coincidence. We brought the car back in and the problem that wasn’t their fault was fixed. By the way the problem was something they did. Don’t tell me it was not something you did well knowing common sense would say otherwise

Took in my 2018 Chevrolet Silverado for repair. The vehicle had a bad starter and they replaced free of charge. I was just out of warranty by a few days but Helen and Mike had me covered. Thanks again for great service. 👍

My sales associate Jason Shaffer was great, very friendly, helpful & knowledgeable!! I was there most of the day, but Jason made my purchase a pleasant one. !! I would highly recommend Jason !

I purchased my Tahoe new in November 2019. I brought in it for an oil change and tire rotation on 4-26-21. This is the 2nd oil change but just my first tire rotation. I discovered that there was no key for the locking lugs. I never had a need to look for one before so did not know it was not in the car when purchased. I was advised that I would have to purchase a new kit for $70.00. Very disappointed that I wasnt given a free replacement as I obviously never received one to begin with. As I said there was never a reason to look for it until the first tire rotation. The vehicle service itself was fast and efficient, just not happy with being told Im responsible for a part that was not in the vehicle to begin with.Thanks for listening

Got a great deal on my Chevrolet Malibu! No hassles and no surprises. Exactly what the car buying experience should be!

Purchased a new 2021 silverado here. Customer service was excellent from all involved parties.

It may cost u alittle but know to be sure that the best is working on your car. I rather pay alittle more to know what is realy wrong with my car and get it fix right then going to someone whos guessing they know but realy dont. I never had a bad visit at JBA and left with my car fix the right way.

Everyone is so patience, kind, respectful. Larin made the apt for us and was incredible. I tell everyone about about JBA